Dr. Dorsam was amazing and genuinely the best optometrist I've seen. I came in with a complicated…read morevision situation, and she took the time to really understand my history, listen to my concerns, and work through the different options with me. She was extremely attentive, knowledgeable, thorough, and patient. I never felt rushed, and I left feeling confident that we had a plan tailored specifically to my needs. I also really appreciated her staff, who were incredibly patient and helpful as I learned to use a new contact lens. I highly recommend Dr. Dorsam and her team.

Loved working with Dr Dorsam and her staff. I had been searching for a replacement for my old eye…read moredoctor unsuccessfully for over a decade -- until I met Dr Dorsam. She is great with explaining things (if you are the kind of patient who wants to know the details !). And she took the time to understand the needs of my "middle-aged" eyes with a complicated prescription. I started with a pair of computer glasses, and intend to go back for a pair of driving glasses. From Susanna, who fitted my new glasses, to the young lady behind the reception desk, all were professional, welcoming, and helpful.

I had to schedule an eye exam to renew my Maryland driver's license. I scheduled my eye exam via…read moretheir online portal. I was phoned two days prior to my scheduled eye exam to confirm the appointment, and verification of my health insurance. Unfortunately, I do not have Vision insurance through my employer. I opted to have the Routine Fundus Photography for an additional thirty dollars. The Optometrist: Dr. Melissa Gidlund provides excellent customer service. She answered all of my questions. My Maryland Vision Certification was filled out without an issue. I look forward to seeing Dr. Gidlund again in the near future.

First time at this practice but I was very impressed. Staff were all very friendly and helpful,…read moredoctor was kind and knowledgeable, and the office took covid safety seriously.

Dr. Cho and her staff are so knowledgeable, courteous, professional and kind. I simply love coming…read moreto get my annual exam and all of the follow-up visits to pick up frames and contact lenses. There have been times when they have actually redone a prescription to make sure that it was exactly to my liking. I have a pretty complicated prescription and Dr. Cho always takes time to explain my options. And, while she gives her best professional recommendation, it is always up to me to decide what kind of lens I want. The practice is clean and cozy and during the pandemic, they had all of the right safety and health protocols in place to make me feel comfortable to come in. I cannot say enough about how much I love this practice and hope to be a patient for many years to come. My only hope is that Dr. Cho gets more cat-eye style frames in to choose from!

Great to schedule with. Staff is super attentive. Beautiful office with plenty of seating and…read moregood parking. Saw Dr. Riggers. She is wonderful. Very generous with her time and answers. I love that they have Saturday hours and are so close to home. Highly recommend.

I had a great experience here this past December. All of the staff at PV are friendly and helpful…read more All of my questions were answered in a friendly way. I have been extra cautious going out in public as I am pregnant. Some businesses are not taking social distancing protocols seriously. Thankfully, the opposite is true at PV. Social distancing/COVID safety protocols take place before you walk in the door. I felt very safe during my exam and while shopping for glasses! Thank you PV!

BEWARE! I made my appointment in July online and the first available was not until 10/17/25. I…read moreprovided them with my eye insurance when I made the appointment. Mid September, on a Friday evening (after closing time), I received a text requesting a copy of the insurance card and my appointment would be cancelled if I failed to respond in 72 hours. I called Monday to explain I already provided proof of insurance and they told me, "they needed my sencondary insurance", which I provided. My appointment was confirmed again. On the 17th I arrived 1/2 hour early to be told that in fact my appointment was cancelled and it was their fault, but I would need to reschedule and take another day off from work. If I need to wait 4 months and miss two days of work, I can afford to take my business elsewhere.

They ripped off my elderly father. They charged him over $6,000 for a pair of glasses. This makes…read moreme sick to see people take advantage of the elderly. DO NOT GO HERE

BEWARE!!! They sold me a $1600 pair of glasses promising that they would be the best I ever had or…read moremy money would be fully refunded. I got the glasses and the prescription was so far off I could barely see to drive. When I returned them and asked for my refund, they said they would have to send me a check even though I paid by credit card. I have waited and called and they never sent the check. It has now been over five months and they still have my $1600. Do not believe them when they say if you are not satisfied, you will get your money back. They have had the glasses all along and still will not give me my money back.

Cameron did a great job pricing my new contact lenses - nice guy and really knows his stuff!!read more

I'm pretty turned off from chain Optometrists now after dealing with this one. Specifically Mr…read more Ebraheem. I feel like they rush your eye measurements, and then pressure you into picking "the one that looks best" after you're clearly struggling to see either options. Just trying to get to the next patient. Then when I had to do a reexamination after my new power was just awful, they wanted to charge me for trying to see another doctor instead of the same one. I explained why I would rather have someone else, but it "would not count as a reexamination." So I went with him.. they called me several times trying to "remind" me to come in early. I figured I was the last patient and they probably wanted me to get there early so they could wrap things up.. which already made me feel this would be rushed. Again. (They want you to come in 15 mins early, no matter what, but the the amount of "confirmation" calls I got, emphasizing it, was surprising). I arrived early and there I overheard the doctor checking to see if the last patient, me, arrived (this was 20 mins before my scheduled appointment). So my feelings were correct. Finally, the doctor saw me and when I explained he immediately became defensive, and basically blamed me for the wrong power. After I explained that my old (2 glasses ago) glasses are clearer than the power he gave, he left the room with my old glasses, came back and said "okay I have your new power." I asked what did he do, he said he's using my old glasses as the power because "if it works for you why bother change it?" No rechecking or retesting. Just giving up, giving me my old power and quickly rushing to leave. I'll just have to deal with it for now. But I will not be returning to MyEyeDr again, anywhere. I need to find a proper optometrist next time. If you need simple vision corrections, maybe this will work for you. But if you need someone who will spend time with you, to make sure you get as close to correct as possible, these guys are not the place to go to.

From the minute I walked into the business, I received very courteous and professional service…read more Initially, i was pleasantly greeted by Tonica before being immediately checked in for my appointment. The optometrist was also very pleasant and professional. Highly recommend this business for your vision needs.

Amy was very helpful! She did her best to find glasses that would work with my prescription. Thank…read moreyou!

I stopped by the Frederick Costco while running some errands yesterday. I've been meaning to get my…read moreeye prescription updated since I've been noticing I can't see certain things quite as sharply (mostly the countdown on the crosswalk signs while driving). I stopped in before shopping to see if I could get an appointment and was able to see Dr. Jan right away! Dr. Jan was friendly and professional the whole time and addressed all of my concerns about my vision. In the end he told me I was in between my current prescription and the next so I could go either way but since I've been noticing that my vision had worsened I could move to the next prescription. This was a great first visit and I will definitely be back even though this location is a bit of a hike for me. Highly recommend Dr. Jan!

Terrible Experience & Unprofessional Handling of Insurance…read more I arrived at this office dealing with severe eye irritation that left my left eye swollen shut and highly sensitive to light. Unfortunately, the care and professionalism I received matched the physical pain I was in. Upon entering, the staff was unapproachable and cold, and Dr. Jan addressed me only by name to give staff directions in front of me while entirely skipping a basic greeting. Before my exam, which included a painful laser photo that left me needing a moment to recover. I explicitly verified my insurance coverage again. Despite having called ahead to confirm insurance, receiving two text reminders, and having the appointment confirmed day-of, the receptionist shouted across a crowded, very small waiting room immediately after my procedure: "You can't see the doctor without paying out of pocket. We don't take "Name of insurance!" She literally yelled outloud the name of my medical insurance carrier. When I reasonably asked why my appointment and insurance had been repeatedly confirmed beforehand, the receptionist simply shrugged her shoulders coldly and demanded I leave, while Dr. Jan closed her office door to avoid the situation steps away from me. To be subjected to public humiliation while in acute physical pain, with zero empathy, compassion, or accountability from the staff or the physician is completely unacceptable. I left in pain and deeply disappointed by this establishment. Avoid this office inside of Costco if you expect basic respect and competent administrative communication.

The glasses received were of good quality and look great. The service is a mixed bag, largely…read morebecause this place is swamped on weekends. They do not take my insurance (VSP), yet the total price with upgrades is less than at Pearl Vision where I had been going. The only thing less expensive was Costco and their selection is very limited and not of recent design in many cases. There are some others in Columbia, but most require use of their eye doctor and I kind of prefer the one that I go to. She's taken good care of us.

I've heard of Warby Parker before, but from what I knew, they were mainly an online thing. You…read morecouldn't believe how excited I was to see that there was a physical location in Columbia Mall! I had gotten my eyes checked elsewhere, but I had yet to find glasses and I didn't like the styles they offered at the optometrist. When I got inside, I noticed that there was hand sanitizer right up front and all the employees had gloves on as well. They did let me know right away that I was able to try on glasses and that the ones that I didn't like went into a sanitizing tray on each table so they can be properly sanitized before being placed back on the wall. I definitely liked the measures they took with ensuring everyone's safety amidst the pandemic! I ended up finding a pair of translucent glasses that I liked. They were priced for $95, so I was anticipating adding tax on and whatnot when I purchased them. But no! They were actually $95, including adding my prescription onto them! I opted to add the blue light protector (since I work in an office & spend 8 hours a day staring at a computer screen) and it was $50 more. I received my glasses in about 5 days later, and I went back for an adjustment (since the frames I got were a bit tight on my temples) and I ended up buying another pair, haha! Thank you, Warby Parker! I definitely enjoy my new glasses!