Rating 1.5 Decided to pick this location for our stay during the trip to White mountain due to great review and affordable pricing. Since i had some credit to be used for hotel stay we decided to get a scenic sweets with king bed which is best and most expensive room available at the Inn. When we got there no one was there and an envelope left with my name and instruction for parkings and room with a map. It was bit difficult to navigate since it was dark but we manage to find the parking and grabbed our stuff and went up to the room with our code. Room was spacious and cozy. Building seemed to be old but seemed to be renovated and bathroom was nice and clean. Once we got settled we start to notice bugs flying, stuck on furniture, by the window and on the ceiling. Since it's in the woods i understand if it's 1 or 2 but it was more like 10+. I had to get rid of them myself because no one was around and was bothering my partner since she was afraid of bugs. Managed to somehow sleep through the night despite noise of annoying heater and bugs flying against the window and curtains. Next day, We woke up early to leave for hiking for the day. I left a message on the number they had for service to informed the management of the situation and to have them resolve it during the day as we would be out for the day. We spent most of the day out and we returned hoping that situation has resolved. Unfortunately within few minutes of arriving i once again noticed bugs flying and had to deal with them myself because place becomes empty at 8:00pm and does not have front desk or personal after 8:00pm which is odd for a hotel. We were too tired to deal with the issue so we just left for bed. Next day when we checked out I was going to talk to the staff but they are always in and out and office was open but no one was there so I decided to send message again to the text asking for them to fix the problem for next customer and request some kind of compensation for dealing with this issue and not having it resolved during our stay. Unfortunately they declined refund or any form of compensation. With the experience we had and the poor customer service I cannot recommend this place to anyone. Other reviews seemed to indicate decline in service after change in management which may be the reason. I did want to like the place and i did give a fair chance but i will not be returning here. read more

Snowvillage Inn - Hotels Near Me - Eaton, New Hampshire

We spent 2 nights in September here. We spent every anniversary here for 6 years several years ago before we moved and loved it. Unfortunately we were disappointed on this trip. Kevin and Jen no longer own the Inn. The owner is never present and they don't serve breakfast anymore. It's grab and go, choice of 2 pastries an apple and coffee/tea. The staff was very nice and no issues there. At night it turns out there is no staff there. They rotate a staff member between 3 properties every few hours until 11:00. Also, we were on a 40th anniversary 3 week road trip and this is the only place we stayed that didn't even acknowledge it was our anniversary.The restaurant is still very good and the rooms are nice and we always stay in the suite with a beautiful view. My wife and I feel this Inn has lost its "heart" since Kevin and Jen sold it read more

Snowvillage Inn - Grab n go breakfast - Hotels Near Me - Eaton, New Hampshire

Snowvillage Inn is a really special place. Nestled just far enough off the beaten path in rural Eaton, this bed-and-breakfast is the perfect spot for a weekend getaway to disconnect from reality for a few days. The vibes at Snowvillage can only be described as warm, inviting, and peaceful. And owners Jen and Kevin could not be more accommodating. The grounds are beautifully kept. Nothing beats waking up to fresh air, mountain views, and a hot complimentary breakfast. A major plus to this inn is having a phenomenal restaurant, Max's, just steps away from your door. Even if dining elsewhere, it's nice to be able to enjoy a pre-dinner cocktail and app at the bar without the drive to another location. And just about everything I've had at Max's has been absolutely delicious. Only a 20 minute drive from North Conway, there's also plenty to do nearby from shopping outlets to great restaurants to outdoor activities. I definitely recommend a day at Crystal Lake if you're visiting in the warmer months! Overall, this inn holds a special place in my heart. When Rockhouse Mountain Farm (if you know, you know) stopped operating as a bed and breakfast years ago, my family wanted to find a nearby bed-and-breakfast so we could continue making memories in Eaton and this lovely inn definitely fit the mold. We've been visiting for about 9 or 10 years and I always look forward to the time spent here! read more

Great staff, good location and nice rooms. Max's is a great place for dinner. The major disappointment was that they left out coffee and store bought mini muffins. Having stayed there many times over the last 10 years, this was a big surprise. An inn usually provides a decent breakfast. I've had better breakfast at a gas station. I'd suggest booking through the hotel. We booked through Orbitz and they pulled a bait and switch. When we tried to get them to honor the price I clicked on, no dice. Book direct. read more

Lovely mountain setting and accommodations! Private and quiet! Beautiful view of Mt. Washington

My husband surprised me with dinner here for my birthday. Everything about it was just amazing! We sat near the wood burning fireplace on an overstuffed couch for a cocktail before dinner; it's such a cozy, warm & relaxing intimate atmosphere. The innkeepers Jen & Kevin (also the owners) make their guests feel welcome and comfortable! Dinner was fabulous! Perfect from the moment we walked through the door! read more

My wife and I spent the weekend with Kevin and the team (his wife was away) and had a wonderful time. It's a mixed feeling leaving a 5 star review for a destination that derives much of its charm from the serenity that comes with being off the beaten path. Indeed, many of the patrons of Max's restaurant on site that we spoke with had never stayed at the Inn. The view from the front lawn, reclining in a couple chairs while enjoying cocktails crafted by our host was magical, silent, and very much needed. I returned to that spot in solitude each morning, breathing the crisp air with a large mug of hot coffee that was available early, well before the hearty made to order breakfast starting at 8. The meals were all excellent and presented with pride. So go, but don't go too much...:) Go and feel part of something simple, and local, and special. I'll quote the REI site here in closing: The adage "take only pictures, leave only footprints" still holds, although leaving fewer footprints is even better. read more

Snowvillage Inn - Hotels Near Me - Eaton, New Hampshire

Stayed one night at this beautiful hotel in the mountains. If you are okay with staying a little bit off the beaten path then you will love Snowvillage. We enjoyed exploring the property and the quite rustic feel of the red barn. The hot complimentary breakfast was wonderful. The fresh blueberry muffins were some of the best we have had. Karen and Jen were both extremely nice and hospitable. Would definitely stay there again. read more

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My husband and I dropped our Daughter off at the sleepover camp down the street from Snow Village Inn. We had never been in the area and boy were were SO happy we decided to stay here. I read the reviews ahead of time and they had some of the best reviews for the hotels/Inns in the area. I was overwhelmed with how beautiful this property is - the grounds, the main Inn, the other houses and the inside were all stunning. I can't even come up with the words to describe this place. You can tell the Staff truly love working here. We stayed in the Chimney house - the room was so cute, clean and had everything we needed. The fireplace in the room was electronic so we could easily turn it on and off. The bathroom was perfect size and was even equipped with handles for people who need assessable rooms. There was no TV which was perfect as I really wanted a relaxing weekend away from the hustle and bustle of real life. The icing on the cake was the restaurant. My Husband is a high end Chef and we are used to NYC restaurants and service. This place blew our socks off. We shared the Oysters and Chinese dumplings, we ordered Steak, Wedge salad and the mushroom pasta dinner. 10/10 for flavor and execution. We hardly ever eat out at the same place back to back nights but decided to eat there again on the second night because it was SO good. The drinks & wine list were very good and the service was 10/10. Breakfast was included in the cost of the room and was delicious. I can NOT wait to come back. A great area - very close to many trails and North Conway. Thank you SnowVillage Inn for a weekend we will never forget! read more

Excellent getaway! Quiet and beautiful inn. Great views and excellent food. Comfy bed and clean rooms. Perfect for romantic getaway or family reunion. read more

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While we didn't stay at the Snowvillage Inn, we did eat at Max's. We've listened to Jen Kovach's descriptions of their specials on Wednesdays on 93.5 WMWV for a while now and went their for our 35th wedding anniversary in August 2023. Everything exceeded our expectations. Jen is just as warm and welcoming as she sounds on the radio. The staff, ours were Britany (sorry, I don't know how you spell your name!), and Tara, who was in training, were attentive, knowledgeable, and paced our dinner so we had time to enjoy each course and the company we discovered. We shared the antelope meatball appetizer, which was really good. It wasn't gamey as I thought it might be. The flavors blended together and the marinara complemented. I had the beef short ribs and they were exactly as described. They shredded with the slightest touch. My husband had the scallop skewers with vegetables and a sweet chili sauce. I couldn't resist and stole a bite - oh my gosh they were so good! Scallops can be overcooked very easily, but these Maine sourced ones were just right. Jen brought a slice of their lemon blueberry cake into the radio station the Wednesday after we'd been there. You have to have this dessert. It's light and tangy from the lemons. The blueberries mixed into the cake and as a curd between layers truly complement. Thank you for a wonderful anniversary celebration, Jen and Kevin! read more

Do you know what is better than anything else? Being pleasantly surprised when something exceeds expectations. That was our experience this past weekend at Snowvillage Inn. Everything looked nice online; however, this venue is so much better than we expected. Everything was first class--from the rooms and furnishings to the meals in the restaurant to the friendliness of the staff. We will be back! Thatsa promise. read more

My wife and I along with another couple went for NYE dinner. We have been to Snowvillage before and so we know how good the food and service is. Tonight, they out did themselves. The owners Jennifer and Kevin are so friendly and welcoming. Our server Brittany was just awesome as the timing of courses was perfect and she was so personable and friendly. Got to meet Chef Josh and tell him just how wonderful his food was and to thank him for allowing us some substitutions, as not every Chef in the Valley is amenable to doing so. We wanted a special place to have a special dinner with special friends on NYE and we chose the perfect place. Five stars is not enough for the Snowvillage Inn. Thank you for a wonderful start to 2021. read more

Went in for my wife's birthday dinner. We have been to the inn several times including immediately after our wedding. The food and service has always been excellent, however, tonight it seemed to step it up a notch. It is a new menu. I had the rack of lamb and my wife had the Moulard duck breast. The balance of the seasonings and sauces were perfect. The apps were equally as good! Aside from the food, our waitress, Ela, was great! Correct amount of attentiveness and extremely personable. And as always our hosts, Jen and Kevin, were great. As always a very comfortable atmosphere. A must whether you live nearby or are visiting. read more

Clean, cozy, and super friendly people! My wife and I stayed here for 2 nights and loved the inn. The grounds are beautiful and the food was delicious, highly recommend the rack of lamb if you decide to eat here. We can't wait to go back! read more

This place is the "nugget". Frankly I'm reluctant to write this review, I want it all to myself! That said I have to give credit, when due. I live in Northern California where we have no shortage of amazing locally grown/raised food and wine. I first went to Snow Villiage 4 years ago and go back every time I take my Family back East to visit. Simply put, it's the best! Kevin, Jennifer, and the whole staff are some of the coolest people walking...really. They understand food, really understand wine (and have an amazing cellar) more importantly they're nice...genuinely nice. Local vibe with Zero "Attitude" Try the oysters! read more

Update in response to Kevin Flynn- Kevin, No...you are not going to make up untruths to make yourself and your business look as though they handled our situation respectfully & professionally. We are good, honest people and certainly take pride in our integrity. So... 1. Carrie NEVER mentioned the cancellation policy over the phone. Hence, my frustration when I called to cancel and was told the entire amount would be charged to my credit card. 2. Not once, did you address the fact that Carrie OVERCHARGED us for the room and that the additional charge for children was NEVER mentioned over the phone. It wasn't until I received an invoice the next day, that the new "plus 2 kids" rate was shown in the email. I immediately called Carrie about the discrepancy in price and she could not have been more dismissive or rude to me. She is the face of your business and she is completely unprofessional. 3. Fine, take away the gift certificate if you must for your inn to survive, but have the DECENCY to actually call me. I requested to speak with you directly and was told by Carrie that I would receive a call after breakfast had been served. No call. Nothing. Just an email from Carrie the next day saying our gift certificate was void. Is that what you refer to as "high standards?" 4. I gave a HONEST review on yelp & Facebook the ONLY two sites I actively use. There was no smear campaign as you falsely accuse me of generating. My husband reviewed your business on ONE site...Facebook, because clearly this situation involved him directly. The only other "friend" that reviewed you also via Facebook was my sister, Sonya. She was the other adult traveling with me and my children to stay at your inn. But your "excellent" customer service department would already know that, right?! Carrie asked me for her name when booking the reservation!! Thus, there's been no conspiracy on "multiple social media sites" to demolish your reputation. It was me, my husband, and sister...who wrote about OUR personal experiences with your business. 5. Also, I'd like to note, that my sister does not appreciate you harassing her on Facebook regarding her review. She simply stated she was unhappy with your customer service and when rebooking this trip for my children she decided to stay somewhere else. Leave her alone. Believe it or not, it really pained me to have to write my original review. I enjoy supporting small businesses and loved my initial stay at the inn. BUT, what we have been put through as customers, both with the previous owners and now you, is completely unfair. And to make it worse, when we expressed our unsatisfactory honestly, we were then shamed by you and accused of doing something we would NEVER do...well it's salt on the wound. Kevin, Carrie...my advice to you - speak the truth and be kinder to your customers. read more

This place is fantastic! Everything about the Inn is picturesque, and the owners and staff are all really nice people. From the moment we arrived everyone was friendly, welcoming, and accommodating. Food: My mom was a chef and restauranteur, so (admittedly) I can be a bit of a food snob; the food was very, VERY good. I so appreciated that even though WiFi was available, the environment fostered a sense of tranquility. I did not feel the need to be "connected" the entire time I was there--quite the opposite actually. There are books EVERYWHERE, boardgames and the like, friendly people to share conversation with (though it certainly was not crowded, which I also appreciated), and there are plenty of other activities and/or pastimes to choose from. My partner and I went snow shoeing one afternoon, and the following day took a spectacularly scenic drive that Kevin (one of the owners) had suggested. Looking forward to checking this place out come summer, and again in the fall. True gem! read more

My husband and I absolutely LOVED our stay at this adorable B&B. We arrived around 8:30PM and were able to settle in then enjoy a delicious dinner at Max's restaurant downstairs. We had a smaller room in the upstairs of the main house and it was just what we needed. The only complaint was that it was pretty hot and we didn't see a way to turn on A/C. We were provided with a box fan which worked okay after a while. I think it was in the low 90s that day and on a cooler day it would be fine. The room was very clean, recently updated, and so charming. The whole place was charming! Breakfast in the morning was wonderful and included fresh baked muffins both days, the first day we also had blueberry pancakes and a veggie scramble; the second day we had poached eggs with herbs and and something else I can't remember. The dining room has huge windows the look out on a flower garden, trees and the mountains beyond which we enjoyed while we ate. There is a screened porch with comfortable chairs where you can enjoy some coffee and take in the views, and the main room has a fireplace which would be so cozy in the winter. We sincerely hope to return someday and maybe stay for longer! Highly recommend!!! read more

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Seriously, I can't say enough great things about this place. I had the chance to stay here a few weeks ago and, from check in to check out, I couldn't have had a better experience. It was everything I'd hoped it would be, and more--friendly staff, delicious food, beautiful decor, prime location, amazing views of the White Mountains--gorgeous inside and out. Hands down, the nicest Inn I've been to in a long time. From the moment I got there, owners Jen and Kevin were warm and friendly. Though they went out of their way to ensure that I was comfortable during my entire stay, they respected my privacy and were not at all intrusive. The perfect mix! (Helpful tip: While you're there, check with them about local things to do--they have helpful maps and lists, even to other places to try for day trips. Very knowledgeable about the area--this made my stay much easier.) My room was beautiful and comfortable with old world charm--complete with handmade soap (made by Jen!) and a super comfy bed. The best sleep I've had in a long time. The food was outstanding--I was introduced to the chef--and would love the chance to eat there for upcoming birthdays, etc. if only I lived closer. Oh, Snowvillage Inn, why are you so far away? I cannot wait to return in the spring! Definitely my go-to place to get away from the city! Elegant, classy and intimate without being stuffy. The ideal getaway. I can honestly say I have never felt more welcome or taken care of while away from home. read more

A year ago we were blown away by the oysters, entrees and cocktails. Thursday disappointingly we left before dessert. Cocktail superb, the Au Paree Manhattan and the fresh oysters divine. Both entrees fell short of expectations, tough hangar steak and mahi mahi with cold rice and unripe mango. Still a beautiful setting with magnificent views. read more

My family and I went in for dinner last night and had the absolute best meal we have ever had! We started our experience by having drinks by the fireplace. Then we ordered 1.5 dozen Norumbega oysters from Damariscotta and the mignonette that came with them were exquisite. They were so good we ordered another 1.5 dozen when we were seated at our table. My wife ordered duck three ways for an appetizer. The confit duck was my favorite followed closely by the pate then sausage. The presentation was very cool too. I ordered the steak & frites medium rare as my entree and it was cooked to perfection. The dish came with a truffle aioli that I wanted to put on everything. My mother in law ordered the rack of lamb and we all marveled at the large portion she was given. My wife ordered the Ciopini, and i thought it was a delicious and unique dish. I haven't seen anything like it served anywhere I have dined. It was so good. The crown jewel of our dining experience was the Snake River Kobe Hanger steak. The beef literally melted in our mouths and the flavor was that of a dry aged beef. Thank you Kevin, Jenn, Christina, Peter, and all the staff for the best dining experience we have had! read more

My wife and I have been coming to the Snowvillage Inn for 19 years. We absolutely love it here. Very relaxing and beautiful. The owners Kevin and Jen always strive to make your stay memorable. We always stay in the Chimney House. The rooms are great with your own bathroom and fireplace and they are always spotless. The food at Max's Restaurant is always super fresh and very delicious. Absolutely nothing better than a cocktail in front of the fireplace before dinner. read more

I used to work at snowvillage inn a long time ago, so going back for dinner with my son, daughter in law and her parents last night was very nostalgic. Especially as it was done in all its holiday glory. Simply beautiful. We had an amazing dining experience from the cocktails in front of the fireplace to our dinner. We ordered oysters, duck 3 ways more oysters and then dinner was served. I have dined at Ruth Chris steak house, Houstons, Emeril Lagassie's delmonico's,Nola, and his first restaurant Emerils and none compare to what I ate last night,snake river Kobe steak. AMAZING. This is one of the best meals ever!!! Well done Kevin, Jen, Christina, and Peter. read more

I decided to stay here based up having breakfast here back in 2002, yes it's been a very long time. I've always wanted to stay here so we decided to do reserve a room. We visit the North Conway White Mountain region frequently. Snowvillage Inn is a very quaint and comfortable place. The Inn has a certain draw that makes you want to come back again and again. You can't beat the location of SnowVillage Inn it's on a secluded back country road and up a hill. Just wait until you get there and you will be amazed by the views on the mountains in the distance and the sound of nothing, it's just so quiet. Jen and Kevin own the inn and are very friendly and accommodating. We loved the room and the view out the back into the woods, we could even see the mountains if we stretched our necks. We took a sneak peak into the Frost suite and what an amazing view that would be to wake up too in the morning! The dining room is very charming with perfect views of Mount Washington in the distance. I also loved the old chairs! Breakfast was more than filling, you are offered a muffin as a breakfast appetizer and then a hot entree. One day we had quiche and the next was blueberry pancakes. Delicious! On our next trip back we want to try one of the other buildings on the property. Thanks for a great weekend! read more

Ideal place for rehearsal dinner and family stay! Snowvillage Inn was simply outstanding in every way. We needed a place to put up family for my son's wedding, and also to have a dinner for 32 relatives the night before. This beautiful, comfortable, relaxing place was perfect for all of us for every aspect of the special event. Rooms were gorgeous, in 3 buildings, with lovely furnishings and comfortable social spaces. While not on a lake, the Inn has a beautiful view out to the mountains.The dinner was especially delicious (main courses of short ribs and salmon were excellent, as were passed starters and a great chocolate dessert), and every aspect of planning went smoothly. Our family took over the pace for weekend and were welcomed in every way. We enjoyed hanging out, playing games, and while some were delighted to gossip on the porch, others went off to hike, organized an impromptu yoga group, or napped. Many many thanks to Carrie and Karen, who helped every step of the way. Many of us will surely return on our own in the future! read more

We spent two nights in the carriage house. The accommodations were perfect! Love the newly renovated bathroom! The owners are the best ! Friendly and of course ready to make your stay perfect ! Dinner at their restaurant was the best meal we had had in a long time ! Go and enjoy read more

I just visited Snow Village Inn for my best friend's wedding. Everyone was amazing and so helpful. The entire place is GORGEOUS. We couldn't believe the views we were waking up to! I love the fact that there are no TVs in the rooms. You're surrounded by that much beautiful scenery that you can just sit and look out the windows and truly relax. The staff was always friendly and helpful. The food was to die for! I hope to come back and visit again! read more

Looking for a place to relax, enjoy good food, find some peace and quiet? Go to Eaton, NH and find Snowvillage Inn. Pack some hiking boots and climb Mt. Foss. We loved it. read more

Went to Snowvillage this evening for a great new special in Max's Pub. Friday's at Five, from 4:30-6pm they had $5 drinks and appetizers. The drinks were delicious and good liquors, I had the spiced pear cosmo, there was also a gin gimlet featured with local gin and a warm cider cocktail. Impressed by the drink selections included in the special. We enjoyed the pork dumplings, crab cake and arancini for appetizers. All very tasty! Great for sharing. Highly recommend this beautiful location and wonderful atmosphere you won't be disappointed. read more

Recently had an amazing stay @ The Snowvillage Inn! This place is where you want to go to get away. Not only is the inn very cute and charming, but the service and food in the restaurant is incredible. Easily the best meal in the North Conway area. Kevin and Jen are great innkeepers and Chef Brian and his wife are amazing at provided quite a dining experience. Can't wait to go back! read more

Beautiful view; comfy chairs on the screened in porch. Friendly staff, awesome food!!!

A pleasant surprise, a real delight, we happened upon the Snowvillage, prefix supper club on Tuesday 2/27. Our evening began with a glass of wine and delicious appetizers in front of a welcoming fire, followed by exceptional and innovative cooking in the dining room. We were entertained by North Country Jazz a duo of saxophone and string bass. The service was attentive and friendly. We have been to the Inn a number of times but this was by far one of our best experiences. And probably one of the best evenings we have had anywhere in the Mount Washington Valley. Highly recommended. read more

Wow! This property is breathtaking. I want to give you a little context, not to brag but for perspective. I like BnBs and I have stayed in many. I like the combination of personal hospitality and having breakfast included which I can only ever eat when at a BnB. Ok that said The Snowvillage Inn is, to date, my favorite BnB. Its location is one of the most peaceful places I have found in the US. You can sit on their screened in porch and watch the sun set over Mt. Washington. Just amazing. Its a beautiful three building Inn. The Inn also boasts a restaurant called Max's and while I did not dine here I can say the place looks elegant. In the Inn's lobby there are beautiful chairs for reading or playing a game of chess. Perfectly, there is not a television to be found anywhere on the premises. Thank God. They do have very nice music playing the background, like smooth jazz meets pop soul meets motown. Anyway, the combination was wonderful. My room was very very clean and seems recently renovated. Kudos to the inn keepers who both at some point during my stay made there way over to engage me in a little conversation. I liked it so much I'd consider working there just to get away from my crazy life. Anyway, I highly recommend this Inn. read more

This place is awesome down to all the little details! Fresh bread served with a honey rosemary butter was a nice touch. On thursdays they have oysters which are my favorite! Then I had duck 3 ways- my husband liked the confit but I'm a sucker for a good pate! It did not disappoint. Then for an entree I had the cioppino which was a wonderful seafood medley with plump scallops and homemade orzo! Everything was absolutely perfect! read more

HIGHLY RECOMMEND this inn. Owners will do anything to make you happy. Rooms were clean with a fireplace. Free breakfast with room that was homemade and served by the most friendly young waitress. The food at Max's for dinner was more than I could have hoped for. Drinks by the fireplace and then the most delicious food. read more

Max's Tavern was outstanding. Sean made my girlfriend and I a fig Old Fashioned and we cannot wait to return. The food was outstanding and the staff provided superior service. read more

My boyfriend and I were researching places to stay in NH within 1-1.5 hours from Lake Winnipesaukee. We were debating between getting a Condo in Lincoln or staying here at an Inn. We decided to go with the Inn because it reminded us of the Green Mountain Inn in VT that we loved last year. We liked the Chimney house because the rooms had a personal fireplace the decor from the pictures looked nicer. Plus it was only 4 rooms in the house and not the Main point of gathering. Well we booked it (on 3/7/17 for 5/27-5/29/17). Then the next morning I get a phone call from Kerry. She informs me that the package we booked (last minute getaway) shouldn't have allowed me to book it since it wasn't a week before. Well guess what it did--let me book it. Not my fault, I don't run their website. So she preceeded to tell me that they can't honor the pricing for the Chimney house for that weekend at that price but I could book a lesser room for that price for that weekend. I told her no, we liked the Chimney house we wanted to stay there that's why we booked it. She goes okay, that will cost you $100 more for the weekend (brings our 332 to 433-after taxes). I said that's not okay. You are false advertising and you have to honor your pricing. It is illegal to false advertise and not stand by it. So she goes well I don't know what to do let me talk to the owners and see how they want to handle it I will call you back. So I get a call back, Kerry begins to tell me that the owners don't want to honor the pricing and that I can either book a lesser room or cancel for no charge. I told her that's not going to happen we wanted to stay there at the Chimney house and they need to honor their pricing. She goes hold on and proceeds to put Jen Kovach (one of the owners) on the phone. Jen begins to explain to me that they can't support that pricing and explains the last minute getaway package again to me. I then proceeded to explain again that they should be honoring their pricing. So she snaps back and starts to get nasty with me, tells me that the package I booked is so that when they have open rooms they can fill the inn so they can pay their bills. Fine I get that and respect it. HOWEVER... when you advertise something online BY LAW you have to stand by it. Even if it is just a one time thing. You must stand by it and then go and fix it so no one else can get messed up from it. Then, I proceeded to tell her that I understood that but It wasn't my fault the website let me book that package. It shouldn't have let me if they weren't going to let me use it. So she goes well this is going to be an uncomfortable stay for you and for us. We are a small inn of 17 rooms and we can't support that pricing. You have two choices either call back in May a week before and we will honor that pricing OR you can cancel your reservation. I responded with if I call back a week before Memorial day weekend everything will be booked we won't be guaranteed the Chimney house let alone a room for that week. And I proceeded to tell her, fine you want to give me choice I will give you choices. Either you honor pricing OR I will report you to the better business bureau and I will post this online so everyone else can see what kind of place you are running. Jen responded with, if that's what's going to make you feel better fine, go ahead. I will have Kerry cancel your reservation and hung up the phone on me. Please be aware of this place. Make sure you have every interaction in writing if you are still willing to stay here after this experience I've had. Their customer service skills are next to none and they don't stand by what they say online. https://www.ftc.gov/news-events/media-resources/truth-advertising When consumers see or hear an advertisement, whether it's on the Internet, radio or television, or anywhere else, federal law says that ad must be truthful, not misleading, and, when appropriate, backed by scientific evidence. The Federal Trade Commission enforces these truth-in-advertising laws, and it applies the same standards no matter where an ad appears - in newspapers and magazines, online, in the mail, or on billboards or buses. The FTC looks especially closely at advertising claims that can affect consumers' health or their pocketbooks read more

The complete New Hampshire experience! The food was delicious and the portions were generous. The inn itself is a nice little spot to get away from it all. read more