Rented a Hummer EV. Confirmed it the night before with CNX. As I was walking up to the car to start…read moremy trip after taking an uber from the airport, I texted him asking to unlock. THEN that's when CNX sent me a text saying they had to cancel my trip. Not one message or peep from them until I am at the car and my trip is about to start. After inspecting the Hummer it was obvious it was not a sudden issue. SUV was covered in pollen and dirt and owners personal belongings, gum, water bottles and keys were in plain site. It's obvious he lied to Turo that it was a mechanical issue in order to cancel it. Wasted my time and uber to and from the vehicle when he could have given me much more notice. It's obvious they have done this sort of cancellation before and know that Turo won't allow the customer to leave a bad review because the trip never happened. Precisely why they have a 4.9 on Turo and much worse on here. Stay clear of this shady company.

I had a terrible experience with CNX Rentals through Turo. I reserved a car in March for three…read moremonths. Four days before my reservation is set to begin, they cancel the reservation. I only received a notification from Turo and an email, also from Turo. I reached out to CNX through the Turo app and asked what was going on, hoping it was a mistake. They said it was due to a recall on the car and offered to switch me into another car. I said, great. They never responded to my messages again. I offered to split my reservation if the issue was the length, no response. It was a horribly stressful few days as I scrambled to find another car. Turns out the Mach-E was recalled in March. Why they waited until June -- less than a week before my reservation -- is beyond me, unless they did not want to honor the price. Our messages are below. TUE, JUN 17, 2025 Hi there, I just saw that our rental was canceled? 1:43 PM CNX R. The vehicle is currently at the shop. I can switch you into another vehicle. 1:51 PM Ok, that would be great. Do you have something similar? 1:52 PM CNX R. Yes, give me a few minutes 1:53 PM Sure, thanks 1:53 PM Hi, just checking back. 3:03 PM If it's easier we can split the reservation by month. Just getting nervous since I arrive this Saturday. Read 6:11 PM

I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

I was ready to leave Alamo a 1 star rating because when you have no issues with a car everything…read moregoes well but when there's a maintenance failure that's when customer service is truly tested. My experience was not the best dealing with my rental car from Alamo that I had for 16 days, however Andre at the airport location listened, understood the situation, treated me with kindness, and resolved an issue that had taken multiple days and many calls to address.

I love everything about these guys. Their whole business model is geared towards real people,…read moreliving real lives. Their hours of operation are excellent and the fact that they have a 24 hour drop off is amazing. I tried to rent a car from both Hertz and enterprise, but they both close before 2 PM on a Saturday and they aren't open on Sundays so that means you have to keep it for an extra day, even if you don't need it. Total scam. These guys are open seven days a week with normal business hours and you can drop it off anytime. Super friendly and easy to work with. My car was definitely used and it wasn't the newest model of anything but you know what? It worked just fine.

I want to compliment Diego #1 and his great help in securing a car rental for my daughter in the…read moremiddle of her stressful finals at SDSU. She arrived, the staff was VERY helpful and made the process easy. The price with everything included was cheaper than AVIS even with a corporate discount and airport fees. Diego you were terrific and we really appreciate it. Thank you for your help.

This is an update. Read my previous review to fully understand the rating…read more They refunded $280 of my $300 deposit. I am so relieved to see that I got most of it back I was (at first) tempted to give them 3 stars. But i returned it with more gas than it had when I picked it up and more importantly the amount of gas it is supposed to have per my contract. If they contact me me and either make me understand why it was ok for them to take my $20 or refund the amount, i will update my review to 3 or 4 stars.

Very bad experience with Airport Rental Car. The employee named Joe was extremely unprofessional…read more He made us sign all the paperwork and then gave us a damaged car with multiple issues. This feels very dishonest and misleading. Please carefully inspect the vehicle before leaving and be aware of this business.

If there is an attorney out there that would Like to take me…read moreon as a client to sue this establishment for false advertising, please message me. Your website offers an extra fee to not use a credit card. Psych! Not the case it's 10 PM and I am Stranded at the airport because guess what they require a credit card. Which at no point does it warn you. In fact it actually asked for my credit card information online and secured the reservation. Once arriving to pick up they said, we need a credit card? WTAF!?!

One star, only because I cannot give zero…read more.. Booked a cargo van several days in advance and went to pick it up only to be informed they don't have any. Instead of calling to let me know, or finding one at another location they let me drive to the rental place to tell me. They also made it seem like I was imposing upon them when I asked them to find one in their system. Turns out they rented them all to Amazon, and even though I had a reservation they gave them my can. They offered a 16' box truck, which defeats the purpose as I can't get it into my parking garage. Crap customer service, and the hungover attendant was of no help.

I reserved a car here, went to pick it up, but they didn't have any cars. They said that was a…read moretypical problem. So if you actually need a car, don't reserve it here.

Owner was great- communicated more than was expected or necessary and made it seamless and easy…read more Will use again for sure.

This was my first time renting a car and I was a little nervous and it was very last minute…read more However, thanks to Alex I was 100% comfortable with renting a car from here. He went above and beyond to help me and I really appreciated it. Thanks to Alex I was able to get a car until my car was fixed. Alex has the best customer service and is a great asset to have. I would definitely recommend this car rental to everyone I know.

Hands down, the best customer service I have ever had with a car rental company. All of the…read moreemployees were friendly and personable. Since they are not located in the San Diego airport car rental building I thought being picked up by them would be more of a hassle but I was completely wrong. It was exceptionally easy and I saved a ton of money that I then got to use for doing more things while on vacation. SAMI Rental cars is the best! Will use again. Highly recommended.

I wouldn't even give this place one star! Here on business needed a car by 9 a.m. It never showed…read moreup. I called 4 times and got an answering machine. I sent two emails, finally at 10:20 a.m. I received a response via email (not by phone) they cancelled my reservation. They sent a text message also! Unreal. Rent at your own risk, now to see if they really do credit my money back! 24/7 car rental doesn't mean anything. The picture states what they couldn't tell me over the phone. Horrible customer service.

From the owner: Doorstep car rental delivery, airport transportation and more!read more