I love their futons that I have been buying from them for 11 years. They provide excellent service and work with their customers in resolving any issues that may arise. read more

Purchased 3 pillows, over $600, took 1 with us and other 2 had to be ordered and shipped to us. Weeks went by and no pillows arrived. Nobody responded to my inquiry emails. Finally called and they said my pillows were shipped somewhere else. Cancelled and got a refund. The $200 pillow we did take home was the side sleeper with wool bolus fill - worst pillow I ever tried to sleep on - extremely scratchy and poky on the skin. Too far away to drive back and return. Giving only 1 star because they charged me before shipping and never responded to my emails. read more

I didn't see their response till recently, so sounds like they are working on their customer service- don't know if I can contact them now, more than 6 years later! read more

I really love this place. Excellent quality, have been sleeping so well since I had a custom made/ special order mattress topper on top of my shikibuton (on top of my Tatami!). Love the cotton mattress pad, too. The guys are extremely professional yet laid back and good customer service. They give you space and freedom to try the beds as long as you want and don't hover. I love their wool bolus travel pillows and couldn't resist sending one to my mother as a gift and now she's also a fan! She just made me buy more pillowcases as she's become addicted to the sateen cloth. It is expensive but worth it to sleep well and knowing it's all organic and locally made is a big bonus to me. It is rare to have met the guy who handbuilt your mattress-- I hope they thrive. read more

I've bought several small pillow and bedding items here over the past few years, and have been really happy with all of them. The quality and attention to detail is top notch. The store itself is beautiful and incredibly calming. In general, the staff is awesome to work with, but I recently had some not so helpful customer service from Kim, both in person and over the phone. She was kind of short with me and seemed annoyed with my questions about some pillows. I really enjoyed working with Lani though. I highly recommend this store for all your bedding needs. read more

I wasted my time driving to the store today. The salesperson I met should find another job that does not involve sales. I was the only customer in the store. She could barely bring herself to answer my questions... Did not even offer me the opportunity to try the sample pillow in the store. When I asked to be notified that the smaller length of pillow is available in the store, she told me it will be very "difficult." Ok. I got the message - this store does not want my business. I will be sure to pass on this "wonderful" experience to my PT who recommended this place. read more

Soaring Heart has a focus on natural materials but there is still some petroleum that seems to seep into everything in our lives. Comfortable environment in their store. read more

I loved our experience with the people at Soaring Heart. They were wonderful to work with. I went back three times and called twice. They were patience and supportive throughout. And the mattresses themselves are amazing. Not all mattresses feel right to all people so check them out to be sure. Plan on spending a couple of hours at the store, trying the different options out, to figure out which works best for you. Yes, tnot only are they fine with you spending a long time in the store, they encourage it to make sure you end up with the right product. Where else can you get a mattress, made right here in Seattle (in the shop attached to the retail space, ask them for a quick look), made from natural and organic materials, without all the chemicals? No where else... Sleep well! read more

We absolutely LOVE our mattress from Soaring Heart! It's truly one of the best investments I've ever made. The quality is outstanding and the folks at Soaring Heart were able to direct us to the perfect mattress for us. Every night I climb in bed thankful for such comfort. When we first got the mattress, all we could think was "why didn't we get this before??!!" We are definitely fans of Soaring Heart read more

Wow. I went into the store at 11 a.m. today (a Monday), ordered my bed, and they said it would take till about Thursday or Friday. I said it was no big deal, but I had just moved and was sleeping on an air mattress, so if it could be rushed ... well, flash forward to 3 hours later, and the bed is in my apartment, set up and ready for sleeping tonight! Amazing service, just amazing! read more

Wonderful store, product, and people here. We had a latex mattress made for our baby's bassinet and it fits perfectly and our son seems to be really comfortable on it and is a good sleeper, I'd like to think partially because of his super comfy set up from Soaring Heart. We are going to buy a bigger one for his crib and I can't imagine buying a mattress for him anywhere else. Everyone in the store was so easy to work with and very helpful and knowledgeable about what set up would suit a newborn and we sleep s little better knowing he's sleeping on something natural. read more

Oh, the prices! ....But, WHO CARES? There are times in a person's life when one has to just go ahead and say, "I don't care how much it costs, I. Just. Must. Have. It." This is one of those times.... You've read everyone else's review about the 2" and 4"wool topper? You've read about how giggly they are with happiness? There's a reason, folks! NEVER have I encountered a topper that is so cozy, soft & WARM (I have a tendency to get very cold)! So, it's going to set me back a few dollars more than the topper I had originally scoped at Bed, Bath, & Beyond (and I have decided that it is worth it to throw down a little more for one of the top-of-the-line models), but, let's get real for a moment here: How much time do we spend asleep? I am willing to give up a few concerts and restaurant dinners to have this topper! The wool comforter? SWEET. I am a down comforter fan myself, or at least, I thought I was until I tried out one of these babies...It, too, will be making a star appearance on my bed in the very near future.... The pillows? Marvelous. Can't wait. And the latex shikibuton mattress? I am in love and now I know why these are considered to be some of the best in the biz. I know some of the reviewers here may have had some issues with the service, but, I am sorry to report that this was not my experience. My salespersons were extremely knowledgable about their products, offered different ideas on some of my concerns, allowed me to even take a nap if I so desired so that I could get the full effect (after all, I'm going to be sleeping on this mattress for the next 10+ years--it had better be worth the money I'm about to spend)...I also love the fact that this is a local company and they make 99% of their products in the building next door...My delivery fee will be very reasonable and I also love the fact that they will even re-stuff the wool topper after the time it takes for it to wear down...When's the last time IKEA offered this service to the public (and, yes, I do love IKEA for many things, and I have shopped them for a mattress and comforters, but this will not be one of the times I purchase these items from them--oh well)? If you are local and you're looking for a very nice bed (and a very nice experience purchasing your bed and bedding), give these people a look...I am very glad I stopped by! P.S--Be on the lookout for my second review after I've purchased everything and have spent my first night "in heaven"..That will be very soon.... read more

I have neck and shoulder problems and was looking for some good pillows. I am, also, a side sleeper. Going by the recommendations on the website, I ordered two of the firm wool organic pillows - one for me and one for my husband. After having these pillows for about 1 1/2 weeks, my neck and shoulder problems are better. I can sleep on my side without waking up with pain and stiffness. I'm getting a better night's sleep. My husband loves his pillow. Delivery was quick and the product is well worth the cost. read more

I have been wanting an organic bed for many years. This year, we were able to buy one and we chose this local, conscientious company to do business with. We are so happy, sleeping better in this totally clean bedding. Customer service is excellent. We love our bed! read more

We love Soaring Heart! They are fabulous, and we have been sleeping in great comfort on an assortment of Soaring Heart futons for over a decade now. read more

This place is amazing! Very good customer service, nice selection of environmentally friendly products and we received our custom covered pillows a week earlier than expected. This was a great experience for us. read more

After having slept on a traditional box spring for years I decided to switch to something firmer and more versatile. I came into Soaring Heart with a recommendation from my mom, who has been shopping here since they opened in the 80s. As soon as you walk in you want to go to sleep because of how peaceful the store is, and their customer service is excellent. I tried out many different futons and the Sales Manager, Lani, even offered to rearrange the store so I could try out everything properly, haha. I eventually settled on a Shikibuton and a half latex half buckwheat-husk pillow. I've only had them for 3 or 4 nights but they are without a doubt the most restful nights I've ever had. You have to have tatami mats under a shikibuton to properly support it, and they smell sweetly of green tea and grass, so my whole room smells nicely and its very sooting to go to sleep to. Soaring Heart has definitely earned a new life long customer and I highly recommend you stop in for anything sleep related! read more

I had been getting horrible sleep for months on end with a old bed combined with a job that has me working crazy hours. So i finally decided enough was enough and started bed shopping. Went to all the 'regular' places where they try to hard sell, treat you like a paycheck and not a customer, and lie through their teeth about every feature possible. One place even tried to tell me a memory foam mattress was 'all natural', and non off-gassing just to try and lure me into a purchase. At that point i gave up on all the mall location style mattress companies with their made in china crap. As luck would have it though, i stumbled onto Soaring Heart while doing some web searches for organic/all natural bedding. Instantly i knew these guys were a different breed of company so i went the next day to try see them about a new bed. The moment i walked in i was treated like a real person, told to shop around at other places even to make sure i found the best bed for me personally. Spent a good hour the first day just lounging around on their showroom selection and almost fell asleep at one point. Not only did they have no problem with it, they encouraged it. No hard sell, no coming back to me every 2minutes asking if im ready to buy, just peaceful window shopping at its best. Asked a few questions on my way out and that was that. I even got shown the factory floor where they make all their beds, which just happens to be attached to their showroom. That's right MADE in Seattle! Not China, Not Vietnam, Not Indonesia. SEATTLE! Went back a week later as i had pretty much settled on them at this point. Spent a good hour talking the ears off of the nicest, and genuinely happy to be there employees i have seen in a long while. And settled on a combination that felt perfect. Came back 2 days later and without trying to upsell me, add on any extra's or anything of the sort walked away with what i would argue is the best bed ever made(or at least that my back has ever slept on). The only real downside is the price. I went with their natural classic latex mattress, 2inch eco-wool topper and cotton pad with the Tatami bed frame which rang up to $2,600+ which was definitely more than i had intended to spend going into this shopping endeavor but honestly had no problem with after my first full night on it. read more

I can't say enough about their customer service. We actually found our bed a bit too firm for our tastes and they completely rectified the situation for no additional cost. read more

We've had their cotton mattress toppers on all six beds in the house for 12 years and they are still working hard and look fabulous, despite washing them once a month. That's ALOT of dryer time, and still, they are the best bed covers you'll find anywhere to protect your bed and keep you sleeping in luxury. Or at least that's what I thought until 6 years ago I went there seeking help for my morning back pain. I bought their 2 inch wool topper, a plush wool encased in a durable soft cotton cover, that I top with the cotton mattress pad. I now wake up free of back pain (until I sleep in someone else's bed, that is.) My husband and I STILL rave, 6 years later, about how comfortable our bed is since the wool topper entered the scene. I was skeptical, as wool sweaters and hats make me itch; worry not--the casing eliminates any reactions you might have with wool. As for how or why this simple cover has been so curative, I don't fully comprehend. I recall the owner of Soaring Heart explained it had something to do with regulating the heat of my body, and the way it conforms to my back. Although we moved from Seattle to Bellingham, I still buy all of our bedding from this store. The salesman I worked with yesterday, when I bought a wool topper for my 17 year old son, was so kind, I thought I'd put in my two cents worth on Yelp. While I realize I sound like a walking commercial, I'd end by saying: Best Darn Bedding Store Ever. read more

Their products are on the expensive side, but are you willing to skimp on getting a good night's rest? I was getting a mattress after my cheap IKEA one started sagging and contributing to back pain, so I was ready to pay more for a quality product. The store is nice, and the people are very courteous - they never pressured us and let us lie around on their mattresses at our leisure. I ended up choosing their classic latex mattress for its firmness. It's definitely very firm - sleeping on it without any topper was quite uncomfortable. I'm currently using a 2" memory foam topper (purchased elsewhere), and the setup is very good - my back feels great, and when traveling, I often long for my Soaring Heart mattress. I'm currently considering going back to get one of their wool toppers - the 4" one felt truly luxurious at the store. read more

Louie saved the day! What an amazing person. Totally impressed by his kind, helpful, and over the moon awesome customer service. On the phone he promised that if I ordered a futon that day, that I would for sure be able to pick it up on Monday (because he put me on hold and checked with his futon makers at the company). Well, when I called on Monday to confirm everything, the person who answered said it was not ready. I made the decision to purchase from Soaring Heart and not their competition because of Louie's promise and the outstanding product I know they offer. Well, when I called the next day and spoke to Louie, he TOTALLY took it seriously...and HE went and MADE the futon himself that day (he is trained in this - obviously - because the futon is SO comfortable for us) AND he then took time out of his day to deliver it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thanks, Louie. read more

Wow. I don't know where to begin! We found Soaring Heart through google searches for natural latex/non toxic mattresses. We went for the basic organic latex mattress and couldn't be happier. As soon as we placed our order, we received a personal email from Rob letting us know the status of our made to order bed. It arrived earlier than expected (with another email from Rob letting us know it was on the way), in perfect condition. I had some questions along the way, and Rob was super helpful. Great customer service! We purchased our mattress from Soaring Heart because we were grossed out by all the other chemical filled/noxious smelling/overpriced options out there and because we have a baby on the way. Getting a full nights rest while pregnant is a rare occurrence, but since I've been sleeping on our new mattress I've been feeling so much more rested! I still wake up occasionally, but now I fall back asleep immediately- no more tossing and turning to get comfortable. And even with the many wake ups, I still feel like I'm sleeping better than ever. Can't wait to snuggle with our little human on our dreamboat bed. read more

Two months since purchase. We absolutely love our organic mattress (medium latex plus recommended topper pieces) and bed frame purchased from Soaring Heart. The feel is soft and comfy but the mattress also provides enough support. We also really love the bed frame (manufactured by Pacific Rim in Oregon). Beautiful natural, non-toxic finish. The mattress was pricey but worth it. The bed frame was cheaper/much better value than other options we explored at other stores. Thank you. read more

Awesome service! We ordered our beds (cotton and wool shikibutons) and waited patiently while they were hand made. Once we got them they came in beautifully, but it turned out that my wife has a fairly rare allergy. She is allergic to lanolin. Which in most cases would not be an issue, but due to the large amount of wool in the beds and the minimally processed nature of the wool that they use, the beds have quite a bit of lanolin in them. My wife was concerned that they would not take the beds back, but after she called she was amazed how nice and understanding they were to her situation. They are sending ups back out to pick up the beds and once they are back at their shop we can get a refund or exchange, which we will definitely be getting beds, but just with cotton. Can't wai to see my new beds... Again! Thanks guys! read more

We decided to buy our new mattress, the mattress topper as well as three pillows from Soaring Heart a few months ago. We can not say enough about how wonderful the people we worked with were to us, from the person who helped us choosing our mattress to the person who answered some of our questions over the phone, as well as the people who delivered our purchase. We love our new mattress, the topper as well as our pillows. If you like organic bedding and would like to have a knowledgable staff to help you then look no further. Thank you Soaring Heart staff :-) read more

They have interesting products and friendly sales staff, but their office is disorganized and they have almost no stock. I'd love to shop here, but they make it too difficult. read more

Update: After submiting my original Yelp review, I received a call from Lani, sales manager at Soaring Heart. Lani told me that they review every customer complaint on Monday mornings and that she was concerned when she read my review and realized how unhappy I was. Lani told me that she wanted to personally work with me to resolve my issues after discovering I have a neck condition that deserves special attention and that she could relate too. After discussing my issues with the pillow and how I was originally dismissed by the person on the phone when I called to inquire about fixing my situation, we discussed options. We finally agreed that Lani would take another identical organic wool pillow and personally oversee the adding of more wool to that pillow to make it more firm and to customize it to get it to be effective for my neck condition. Lani also gave me advise on how to sleep on my pillow to optimize its effectiveness and assure that I would not have a sore neck. Lani e-mailed me a label so that I could return the original pillow free of charge back to Soaring Heart. I received the new pillow with the added organic wool yesterday. I slept on it last night. I am very happy with the results. I am extremely impressed with the way that Lani handled my case and took a personal interest in making me a happy customer. Thank you Lani for your outstanding customer service and thank you Soaring Heart! If people really want to listen and work with you, then you can get really good results and create a win-win situation. I appreciate that Soaring Heart valued me as an important customer. I have cancelled the dispute filed with my credit card company that I referred to in my original review. read more

I used to live in Seattle and have two of Soaring Heart's full size organic cotton mattress pads. I have had them for at least 15 or more years and love them for their ease of use, their effectiveness, their longevity, even their wholesome natural appearance. The covers really do not show any signs of breaking down, they are all that they say and more. One of my stepsons recently graduated to a full size bed so I can no longer get by with putting my second full size cover on my queen size bed, so I'm making the investment to purchase one more in the larger size. Most of the year here in California where I now live I can put the mattress cover out on the clothesline to dry as that is the only minor downside is that they do take a while to dry in the dryer, and that is okay, I know that is why they are so good at protecting our mattresses from those nasty dust mites and body moisture. The mattress pads are well worth your investment, this is a product that truly lasts and is good for your health. read more

After much research on organic beds, I decided to go with a shikibuton. I have autoimmune diseases so my health needs it but I had a lot of trepidation over the thinness. I found this company and they looked good so I called and ordered. It took a few weeks to get because each one is custom made. Boy was it with it! After only one night of minor discomfort, I have found it to feel wonderful even as a mostly side sleeper. I almost got a topper but I'm glad I didn't. I am getting more sleep with this firm "mattress". I bought the bed frame and tatami mats as well from them. I'm glad I did. They are very careful to make sure each part of the everything they sell is not laden with hidden chemicals. This is so very important because the tatami mats actually are made overseas and had to be treated to be debugged. They use heat instead of pesticides. As for the flame retardant requirements in the U.S., the wool naturally makes it flame proof. Amazing. It's so hard these days to get away from chemicals, I don't want to poison myself while I sleep. I have complete confidence that Soaring Heart has diligently fulfilled my desire to sleep clean. I was so impressed that I ordered more things from them. I very highly recommend them. read more

I just bought my bed from Soaring Hearts. I have had an old fashioned cotton futon for 14 years, which was just too flat and lumpy to sleep on anymore. The original company I got it from would have rebuilt it, but they went out of business. I went to Soaring Hearts, and it's such a peaceful, laid-back store. The salespeople don't get commission, so they are very soft-sell and mostly there to answer questions. You are encouraged to stay as long as you like. I got two cotton shikibutons, a wool topper, a comforter and sheets, and the past two nights since I have had them, I have had the best night's sleep in years! I love the organic cotton in the sheets. I didn't get organic futons because they were more expensive, but they are still made out of clean, all-natural materials. The staff was very helpful, courteous, and easy to deal with. I would recommend this store without hesitation. The bedding is not cheap, but I believe reasonably priced for the quality that you get. read more