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    Sobe Innovative Rehabilitation

    5.0 (2 reviews)
    Open 8:00 am - 6:00 pm

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    6 years ago

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    4 years ago

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    Kids Spot

    Kids Spot

    2.5(8 reviews)
    3.7 mi

    Unfortunately, my experience with the front office staff has been very disappointing. Alexia is…read moreoften unprofessional and consistently has a bad attitude. She rarely answers the phone and when she does, she immediately places callers on hold. Because she did not answer the phone when I was trying to notify the office that I would be late, my appointment spot was given away. There was no flexibility or understanding, even though I made an effort to communicate. Poor customer service and lack of professionalism at the front desk make an otherwise important service for children very frustrating.

    management changes rules everyday making the clinic and the girls in the office look bad. One week…read morewhen I call they have information about x, the next week the information and rules change. the girls at the office always have some sort of attitude as if they are overwhelmed and overworked. the lobby is over filled and only two people helping parents. most of the time we have to wait in a line for 15 minutes. everyone looks miserable and over worked not giving the kids 100%. the clinic is dirty and looks like it's falling apart as if it's in the ghetto. Therapists come and go and I don't blame them. There's constantly new staff. Giving me a permanent schedule with the new therapist and the next week they are taking the schedule away from the therapist leaving when Ive been on the waiting list for 6 months. If you're thinking about coming here...DONT. The people don't like working there making the experience not enjoyable. As a parent who also works in a medical office, i've never seen an office like ran like this before and how unorganized it is.

    Sobe Innovative Rehabilitation - physicaltherapy - Updated July 2026

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