The beds are hard, it smells like urine in the hallways and it's hot in the room, we later found…read moreout that the air was off!!, the bathroom are dirty, the sink has spots on it. The nurses laughed at the person that was here (not naming the person for privacy) but they said they laughed at them because they had a language barrier between (the person only speaks Spanish). The care here sucks they haven't taken care of the person well. WOULD NOT RECOMMEND COMING HERE!!!!

this is a great team of excellent workers who work together to benefit the care of all residents,…read morewhether they be permanent or temporary

I had the pleasure of staying at Palm Garden for about 2 weeks. I must say, I LOVED it there!…read moreEveryone there is a joy to meet! From those up front in Administration to the Housekeepers, EVERYONE does a lovely job of making you feel welcome! I was actually sad to leave Thank you to all of you for taking care of me and making my stay a most pleasurable experience!! Paula Cooper

We did not have a positive experience. The food was bad on a good day and inedible many days. My…read morerelative had come as a result of an emergency and they told us nothing about how things worked. We spent days looking for their clothes, or medicines or someone to change them. This last was especially bad as they would go hours without being changed. Many of the staff were nice to us, but nasty when we weren't there. Ultimately, we believe that the facility sabotaged our choice of assisted living by not letting them actually meet with my relative, just telling them negative comments in order to keep them. It was a relief to get them out of there. The actual facility itself is all right and PT was good. Everything else was wanting...and how does food even GET that bad?

I was hesitant about this place due to a few horrible reviews. But I'm quite pleased with the care…read moremy dear friend is receiving. Sure it needs updating, but it's clean, the nurses and staff are friendly.

My mother stayed at this facility for five days of hospice respite care when another hospice…read morelocation was full. Our family had several concerns during her stay. Some of her personal belongings, including clothing and shoes, were misplaced and later had to be reimbursed after several months of follow-up. During one visit, I found her alone in her room in soiled clothing without water available. On another occasion, her meal tray was delivered and placed on a table without assistance, even though she required help eating. In addition to the care concerns, we experienced significant delays and challenges resolving reimbursement for the lost items. We were also billed for prescriptions that our family does not recall authorizing, and we are still working through pharmacy billing questions. Based on our experience, the facility appeared to be understaffed, and communication and follow-through with management were difficult. I encourage families considering this facility to ask detailed questions about staffing levels, care protocols, and billing processes.

University Village no longer exists. It is under new ownership and has been renovated and…read morereinvented as Unisen Senior Living. I have lived here for nine years and I love it. Great apartments, excellent food (one meal a day is included in independent living monthly service fee), I have made many good friends, I no longer drive and love the activities on and off campus plus transportation to my medical appointments.

A horror show. My mother's was brought by ambulance to this facility after having to transfer for…read morecontinued COVID care. The ambulance people had to wait while they actually made the bed she was admitted to. TWO HOURS later, sick as a dog...not a SINGLE Nurse, CNA or staff member had been to see her. TWO HOURS she sat sick, and alone. We had to physically go confront them at 9:00PM to get staff to her. They took Her a sandwich. They did not change her out of her hospital gown- they did no medical care and did not even administer ANY of her meds that night nor the next morning.. NUMEROUS calls by numerous concerned family we're unanswered, and not one single call back. By the next morning my elderly mother was begging us to get her out of there and we called to let them know we were coming to remove her to please make the necessary arrangements. Once again FOUR hours worth of phone calls were unanswered and not a single call back. We literally had to show up at the place and threaten to call the sheriff. Unfortunately once we were able to get her out of the place we had to contact them to get an order for home health care which is where we brought her and the administrator of the facility told our Home Care Case Manager they C OULD write the order but THEY would NOT. Even after denying her basic medical/human care they refused to assist my mother in getting HOME HEALTH CARE! They said they COULD but they WOULDN'T.

We would really like to thank everyone at "Clean Recovery Centers" They saved our son's life! And…read morewe are all truly grateful for your program! Our son had been in multiple treatment centers over the course of 12 years and never had any real success until he connected with your program. The program is truly unique and designed to be successful. We cannot thank Paulie enough for going above and beyond to watch over our son and help him stay committed to his sobriety... Thanks Again! We will forever be in your debt! Jerry & Janice Cipriano

Absolutely one of the worst recovery center's of all time. Heather Ecbert the site director…read moredisplay's a complete lack of care, accountability and a full comfortability with the beyond sub par care and treatment for the clients as she hides in her office the entire time and ignores the clients. This location is SEVERELY understaffed and COMPLETELY unprepared, unfit and too grossly disorganized to even treat nor care for the clients in any capacity. The medication received is not delivered on time and is very inconsistent. The therapists are overloaded to the point where you can't even get a single one on one session with them consistently per week with many clients going over 2-3 weeks without being able to meet and talk to the therapists despite many requests. The food served for lunch is many times too salty or poor quality to even eat. The homes have many broken/non functioning appliances including dishwashers, refrigerators and washing machines that do not work. I was literally told to come to the meetings with dirty clothes on as it has been 5 days and counting since the staff have provided laundry detergent. Almost all of the clients are missing/don't have basic hygiene products especially the women clients as the staff show no sign of care or urgency to resolve this. There is a disgraceful sense of comfortability at the upper management as they don't care whatsoever about the poor quality of care/conditions that the client's have to endure. The care and treatment is so poor that it's beyond injustice and beginning to step into illegal and fraudulent activity from this Tampa location. Some of the homes have black mold setting in the walls and are borderline unsafe to live in. The director and corporate representative's doesn't care whatsoever about these serious issues as they hide away in their offices without ever addressing the client's at all. The pure cowardice and comfortability with this sub par care/treatment of the clients from the upper management is not only APPALLING AND DISGUSTING but UNJUST AND CRUEL! No client should have subject themselves to humiliate and disgrace themselves by being pressured by the staff to come to meetings without being able to bathe themselves properly with clean towels and rags as well as forces to wear dirty clothes due to the lack of basic hygiene products. I DEEPLY AND HIGHLY BEG/SUGGEST ANYONE TO GO TO ANY OTHER RECOVERY CENTER! PLEASE TRY WHITE SANDS OR ANYTHING ELSE BESIDES CLEAN RECOVERY CENTER! The upper management will lie and try to con you into signing the intake paperwork just to deceive you and provide the worst quality of care and treatment while collecting every dime and penny from your insurance. IF YOU CARE ABOUT YOURSELF OR YOUR LOVED ONES PLEASE SEEK ANY OTHER RECOVERY CENTER/REHAB CENTER AS CLEAN RECOVERY CENTER (Tampa FL location) IS THE WORST POSSIBLE CENTER YOU CAN CHOOSE. PLEASE STAY SAFE AND LOVE YOURSELF AND/OR YOUR LOVED ONES ENOUGH TO FIND ANY OTHER RECOVERY CENTER. YOU DESERVE QUALITY SERVICE, TO BE TREATED PROPERLY AND CARED FOR BETTER THAN INMATE'S IN PRISON! GOD SPEED AND GOOD LUCK TO YOU ALL!

Great rooms, but the clinical director sucks! After being tired of the program i stopped going to…read moregroups. And she went to my probation officer and had to nerve to go and tell her i was being disrespectful, disruptive and lots of stuff that was untrue. Terrible person to run a rehab

Wish I could give a no star to this facility!!! The first…read morecouple weeks seemed great, but then my fiancé calls me with concerns of his therapist , to be controlling. Handling things with no organization. Then she is gone for a week because she is "sick" but reaches out to us and doesn't sound sick at allllll! Also not to mention, why is she telling us such personal things he's spoken of in their sessions. Not very ethical and confidential, They don't give him another therapist. She doesn't update his release date , doesn't tend to him as a therapist. Over all she seemed unexperienced! Now this morning I get a phone call that they are accusing several patients of having thc in the facility. Drug tests were taken. Thennn patients walk into workers flipping their rooms upside down and going through personal belongings. They also have received harassment since such accusations were made so bad that my fiance no longer felt safe and decided to leave. He's very proud of how far he has come and didn't want to let the ending ruin his intentions for now and the future. Unprofessional money grabbing and disgusting place. Maybe if your employees weren't on their phones so much and actually paid attention to such delicate patients they'd know exactly who had such substance in the facility.

I am very pleased with the personalized service my mother received at Northdale Rehabilitation…read moreCenter. Her short term stay was our first experience at a rehabilitation center. Giovanni Punta was very professional. He collaborated with Sarah and the rest of the staff to make sure that all of mom's needs were met. She really enjoyed the physical therapy, dining, and activities. Her nurse, Tanda, was skillful, sweet and took great care of my her. The woman at the front desk was always very welcoming. I appreciate how everyone worked as a team to make sure that my mom's stay and transitions were pleasant.

Whatever you do not send your family member to this facility. They lack communication and are…read moreextremely short handed so your loved one can go without seeing a nurse or CNA for a long period of time. The doctor is well if that's what you want to call him does the bare minimum my family member started to get foot drop and I mentioned it to him he stated he would tell PT no one ever came by to resolve with a boot. A lot of times I would walk in and my family members water was on a table across the room or their clothes smelt bad. If they are nonverbal you will never know what is truly going on. I pushed the nurses button a few times and I would have to wait awhile before I saw anyone come in. Often times they will speak in another language in front of you which is extremely unprofessional but you can tell the staff is dissatisfied working here. I met one amazing CNA and wanted to give her recognition because sure she was great and still yet to hear back how to reach her. My family member left in an ambulance if that tells you anything and unfortunately passed away I wish I took them out of here sooner. Do me favor do your homework and send your loved ones to another facility I still have yet to hear back from Northdale and regret ever picking them to care for my loved one.

Been going to Sophros Recovery almost every Monday for ACA 12 Step meeting since it started back in…read moreJanuary. I am super grateful for this meeting, all the attendees and everyone that made this weekly meeting possible. Sophros is very welcoming and everyone I've met has been friendly. As soon as you walk in they'll show you where you can grab a soda, water or snack. They provided everyone in our step study a book to use. The facility is always super clean.

From the owner: We are dedicated to helping the residents of Tampa, FL, find a better way forward in life. Our team…read moreprovides personalized addiction treatment in a flexible outpatient setting. Here, clients start the path to a lifetime of healing by addressing the underlying causes of addiction and regaining control of their lives. One of the best things about Sophros Recovery is our ability to create a serene, welcoming setting where addiction treatment professionals, people struggling with addiction, and their dedicated loved ones can connect and heal.