Front desk employees do not show care or sense of urgency for sick not well people in the lobby…read more After checking your name at kiosk, you have to wait for another hour or longer for front desk employee to call name for ID, then your file is notified for doc appointment. When you ask about it, you're told your name is not ready to be called. There is no sense of urgency for sick people waiting in the lobby

I only waited for about 30 minutes to be seen & there were several people before me. I was seen by…read morenurse Vanessa & the PA Caine. They were both so kind and professional. I expressed concern because we were due to travel out of state in a couple of days so Caine told me to call & let them know if I hadn't improved before we left so they could call in a different medicine if need. The person who checked me out was also super helpful & asked if I needed a work excuse. This was great because I had forgotten all about asking for one. If you need to see a doctor without an appointment I highly recommend this team and location

I saw Dr. Robyn Black for the first time in March of this year. Yes, I did have to fill out the new…read morepatient paperwork in advance, and it was about a month before I was called to schedule an appointment, but that was fine with me, as my first appointment was a wellness check. When I arrived for the appointment, the wait was not long at all. I love Dr. Black, and the staff was very friendly and professional. Dr. Black made me feel very comfortable. The visit was not rushed, and I came away feeling that she is a very competent and caring doctor. I would definitely recommend Dr. Black and Center for Primary Care!

I recently moved and my old PCP referred me thinking it was the centeral primary care practice for…read moreAugusta University. They were wrong. Do yourself a favor and just call AU health's central appointment line. The staff can't make appointments without new patient forms filled out. And they can't expedite new patient appointments based on patient needs. There is no webform and no way to submit the form via a modern interface like email. Instead you have to go though their disastrously implemented new patient portal (separate from their patient portal that is accessible though the website) doesn't seem to transmit jpegs or pdfs despite showing them in the sent folder. The person on the phone can't tell you if your forms went through on their garbage messaging system. Even if they do go through, the doctor has to 'accept' you. There is no time expectation for this step, it takes as long as it takes, could be weeks. Is this an exclusive club or a primary care doctor? Each time I call they tell me my expected wait for my new patient appointment is longer, from 2 weeks the first time I called and attempted to submit the form to 4-6 weeks today. There were too many red flags, I just couldn't believe this complete lack of professionalism and poor service. Thank goodness I called the AU central line today, they gave me an new patient primarily care appointment two days from now. If I had started with AU I could have avoided hours of stress and headaches and some urgent care and ER visits. Don't be fooled!

I have been a patient of Evans Medical for 25+ years. On my latest visit I was tended to by Keenan…read moreTempleton, PA. My appointment was a follow-up to a recent hospital stay. He was up to speed on my history and I found that he was attentive and knowledgeable regarding my meds. My schedule is not very flexible and he worked with me to find an acceptable time for my next appointment. I highly recommend him if you find yourself in need of medical care.

I noticed a low rating of 3.6, no way ... in most cases with an appointment I am seen within 15…read moreminutes and if not they have always squeezed me in. Dr Ikeler is fantastic and so is 90% of the staff. Unfortunately 15 years prior to my 5 years going here My prior doctors were good with medicine but poor with patients customer service. Here both are better.

I enjoy my Doctor Audrey Henderson. She cares and encourages me to stay healthy when I am not…read morededicated to do it for myself. I appreciate her guidance in taking care of me. I think she is a God sent. This is her God giving gift. I enjoy her staff as well very kind and well matter. Thank you Dr. Henderson and her staff.

Unprofessional doctor and staff! Do not go here she is uneducated and do not care for her patients.read more

I was having a hard time choosing a Doctor for my 13 year old daughter when we moved here so I went…read moresearching. I went to one place that was so horrible I couldn't even stand the smell when I walked in the door. I was a little frustrated until I found this doctors' office, I knew immediately when we walked in that this was going to be a good experience for me and my daughter, Kudos to all the staff and especially Dr. Kappes! He was wonderful, kid friendly and just had the best interaction I could hope for. I had to look no further.

For my very first review of the year, I'd like to write specifically about Dr. Paige Ward, one of…read morethe doctors here at this practice. I cannot stress the importance of a good support team when you're a new parent. It takes a village to raise a child but when it's just you and your hubby, a phenomenal pediatrician saves is a lifeline when you have those sleepless nights worrying about your child. As a proud first time mom who has absolutely no experience raising children, I had a lot of questions when my baby was born. How do I hold her? Is that noise coming out of her normal? is she supposed to be cross-eyed? She coughed. Does that mean she's sick? And so many poop questions. You'll be surprised how much you learn about poop and gas and farting when you become a parent. As a mom who has a special needs child, my concerns are a little different than some other parents. I have to worry about her ability to breathe on her own, swallow, and hold her head. I have tiny white hairs on my head that basically serve as a timeline for when I get the most stressed and how long I've been stressed. Routine checkups aren't typical checkups for us and after 2 months of being in and out of the hospital, I can confidently say I've lucked out with one of the best doctors in Augusta. And I'm so grateful she's looking after my daughter. I have seen Dr. Ward practically once every other week and she has never once made us feel rushed, uncomfortable, or uneasy with anything that was going on in the exam rooms. She walks in with a big warm smile (in a very timely manner by the way), listens to every concern you have, handles your child like they were her own and pushes for the best possible treatment options for your baby as well. She asks if your opinion on any other doctors seeing your child and really encourages you to open up 'cause as she likes to say, "this is what I would do if it was my child." We always walk out of the office feeling confident and uplifted because our daughter's doctor has never once let us down. We go home with more knowledge, a game plan and a follow up plan every single time. It's the best feeling in the world knowing that someone so amazing has made it their business to make sure your kid is their top priority. And it's not just when you're in the exam room. We've received follow up calls at home and at the hospital from her personally because she's just that compassionate. All doctors should be like her. If I won the lottery, I'd pay beautiful people to shower the ground she walks on with rose petals like in "Coming to America." And yes, she really does deserve it.

I'm so thankful I met Dr Ward. She is one of the most caring Dr's and has the absolute sweetest…read morestaff. She solved all of my questions and concerns at the very first visit. I cannot thank her enough for being my child's Dr and that she takes such good care of us, explains every thing that she says so that I can understand it, and she also talks to my daughter and holds her while she is talking to me with the biggest smile on her face . every person that asks me about a good Dr I recommend then to her! Thank you so much Dr Ward for everything you do. I can't thank you enough!

My husband has non-hodgekins follicular lymphoma. After radiation, he developed 3 different…read morerashes in 3 different locations a year after treatment. He showed Dr. Long and he was just as baffled. We get a phone call a few days later from Dr. Long's office. He had reached out to a dermatologist friend and he relayed what he was told. My husband did exactly as instructed and it worked! THANK YOU DR. LONG!

HORRIBLE!!!!! My family member has to wait more than an hour past their scheduled appointment (last…read moretime was 1 hour and 45 minutes). The doctor she saw LAUGHED at her because she was too old to be accepted to a trial that had opened up. He literally told her, The meds your taking just don't work and that was your last hail-Mary so I don't know what to tell you. NO EMPATHY, NO COMPASSION. I called the office manager to express concern and she has not called me back, and it's been a week now! There were several other things the doctor said that were equally as horrible but I am putting all of that into a letter being sent to the Medical Board! COMPASSION AND EMPATHY SHOULD NOT BE OPTIONAL IN ONCOLOGY!!! An oncologist shouldn't tell a 56 year-year old to go home and die because there's no other option! CRUEL AND HORRIBLE!! I'm sure his entire staff would be mortified if they knew he also came into the room complaining about them to us (which is how he started the conversation...not with hello...complaining about the staff and their incompetence!) Dr. S.... is a horrible person and needs to get a different job, perhaps as the guy that kills cattle for a living as he doesn't seem to care about life so that would be more suited to his abilities as a human!