Don't you just love how efficient the federal government is ??? Received a letter stating my payments have stopped because they do not have a correct address for me. Well I haven't moved in 20 years. Still at same house. My payment goes directly into my banking account but for some strange reason they decided I must have moved and need an address. Called the Lakewood Colorado office for Denver area and was put on hold for 50 minutes. Hmmm my phone keeps a record of how long the wait was. Finally the automated lady came on and said sorry for the long wait but we are too busy for you today and well, guess what ???, she just hung up on me. And I am paying taxes for this kind of service from the federal government. I would fire them if I could but they are grandfathered in at the government jobs so they never loose their job there even if they don't do their job. Oh, one star is too much but we all know you have to post at least one star to go on line. read more

Pros: (+) Extremely fast, finished within 15 minutes (+) Security and front staff are super helpful and friendly (+) Well organized (+) No long wait times Cons: (-) None. ~~~~~~~~~~~~~~~~~~~~~~ Note: They are on the 3rd floor. If you end up going up the escalator, take the elevator to the 3rd floor. ~~~~~~~~~~~~~~~~~~~~~~ I came here to get a new social card after getting married and needing a name change. If you are coming here for the same reasons, here is what I brought that was accepted. I had a destination wedding in Jamaica, so I brought my: (1) Jamaica Wedding Certificate (2) Passport That's all I needed. I had brought my license, social security card and birth certificate because I wanted to be prepared and didn't know what other forms of identification they may need. But they didn't request to see those other things. Just the 2 items I mentioned were enough. It was my first time at this location but picked it specifically because of the high Yelp reviews. I can honestly say that this place lives up to their 5 star reviews because they were quick, professional and most off all, nice. Upon entering you're greeted by the front staff at the desk and the kind security officer. They quickly direct you to the 2 ticketing machines on your left to retrieve your wait ticket number. Then you sit and wait for your number to come up on the screen which will tell you which window to go to. Simple. I waited no longer than 7 minutes in the waiting area till my number came up. Went to the window and was given a slip and told my new social security card would arrive within 10 days in the mail. I was out of the building within 15 minutes. Awesome! read more

Hands down the best experience I've had at a government office! The staff was friendly and helpful and so efficient. I expected to spend hours here and was shocked how short the wait was. read more

Ok, seriously, it's weird to review a government office. I get that. But this was actually a great experience. I went here to get a replacement Social Security card during the government shutdown (thanks a lot, President Blood and Soil), and it was still great. The had changed the procedures a little bit because they were short staffed, but they kept everyone apprised of what was going on and they were super organized. Even with the short staffing, I arrived at around 10:45 and was finished and out by 11:15. Everyone there was very efficient and friendly, and the place was clean and nice to wait in. Excellent experience! read more

To the rude a$$ lady I talked too this morning. The one who wouldn't keep her mouth shut long enough to get a word in. The one who got louder each time I tried speaking. You are the rudest person I've come across in all my 50 years read more

Efficient, quick (no lines!) and friendly! Make sure you come with the necessary documents, otherwise they'll work with you to make sure you have what you need to bring in. Was in and out in under 30 minutes, less than 10 seconds of wait time! Went in the morning before work - small crowd but was quick and easy. read more

I had a great experience at this social security office this morning around 8:45 AM. I needed a card with my new last name. Upon walking in, the friendly security guard directed me to a machine to enter my SSN and take a number. The place was basically empty and I was in and out in less than 20 minutes. P.S. - you still can go to this location if you don't live in the city. I live in Long Island and had no problem. read more

Just to let you know someone is using your Business and Number as a Scam, calling themselves " Post-Partum" shipping and receiving! Just the heads up, right out of NY! Here is the number (201-514-1490)! read more

I can't believe this rating. I come here.the afternoon of a job interview because I realize I can't find my social security card which I know I had last week. I get here around 12:30 pm. I told the guard what I needed. He directs me to a terminal at which I answer the appropriate questions. Right by the terminal is an application if needed which I did. I didn't have a pen and the few (less than 10) people didn't seem to have one. My number gets called in less than 5 minutes. I'm in shock.I go to the corresponding window. I tell the employee I haven't filled out the application yet after telling her I needed a replacement social security card. No problem. She hands me a pen and asked for my ID and number. I give both. I finish with application. I give it to her. She verifies the address and makes sure there is no apartment number. She runs a printout and asks me to verify the information. I do. After she hands me a confirmation asking again to verify the data, I'm told it will be about 10 business days before I get my new card. I leave the window tentatively because I'm looking for my phone.i go back. She points to my hand. The phone is in my hand. How embarrassing. read more

The Social Security office was a bit confusing to find, but thankfully the front desk and security officers to the building were very nice and kindly directed everyone in the right direction. They must be used to seeing confused and dazed people slowly approaching their nice and shiny lobby looking for the Social Security office. Here's a tip if no one is there to reach you - down the hall to the right, take the elevator to the 3rd floor. Once you get off the elevator, there are 2 machines that you can use to check in to get your ticket. As if that wasn't simple enough, there are also additional security guards present to direct you and help with any questions. I arrived at the office shortly after 730am, there was only a small handful of people already waiting in the seating area. The seating area consisted of a row of cushioned black chairs facing 40 individual stations. Unlike other SSA offices that I have been to, each station was clearly sectioned off so that you could handle your business in private. The office was very clean and orderly, they have a strict no cell phone or eating policy. This was perhaps the best experience that I had at any government office, everyone was so cheerful and sweet. I was called up in exactly 12 minutes and was out of the office in less than 30 minutes. Even as I was leaving there were still only a few people behind me. A few tips for anyone anticipating a visit to the SSA office - go early and go in the middle of the week to avoid long waits and long lines. Also, come prepared with all the necessary documents - everything can be found online but if for some reason you are missing any documents they have a plethora available onsite for you to fill while you wait. read more

I had to get a new social security card and it was (I'm actually saying this) a pleasure to go. Super easy and staff was very helpful.

Im with all the other 5 starers. The best bureaucratic office I've been obliged to go to, in the world, and I've been to a few. The staff are super friendly and efficient, and in the several times I've been I've hardly waited more than 10 mins to be served. Funny story. The first time I went in I forgot to turn off my cell and as I'm just about to be served at the counter, my cell rings loudly with my silly ringtone and it's then I notice all the signs warning to turn off your cell. The women behind the glass snapped, "is that your cellphone?" I thought that was it. Back to the end of the line. Instead she asked me what ringtone it was and then changed her ringtone to it! Other staff heard her changing hers and came out and did the same thing. Instead of being told off we all had a good laugh. Why can't more offices be like this one? read more

Went in at 1:35pm on a Friday.. When they close at 3pm. So really risky. BUT was pleasantly surprised. I was out and processed within an hour and there was quite a good amount of people there before me. Honestly the DMV was faster around 34th.. But that was ridiculous in the sense I was in and out there in 15 minutes so in my head they deserve 6/5 stars and the SS deserves a solid 5/5. Good job! read more

Event: Applying for new/first social security card, Monday afternoon Pros: -Extremely efficient (take a ticket, wait for number to be called) -Served by a lovely member of staff (young black lady) -In and out within half an hour -Received card in exactly 2 weeks as promised Cons: -Disguised office -Be sure to have filled out the correct paperwork before-hand/ take the correct identification Sum: This was a LOT worse in my head beforehand! read more

Yes, the reviews are accurate. This place is super efficient, clean and friendly. Yes, we are talking about a government office. I came to change my last name during my lunch hour, thinking I would be gone forever. From time of checking in to time of walking out, it was a total of 40 minutes. The woman behind the counter even congratulated me on my marriage. Hopefully the rest of my name change process is this easy!! read more

Got to Penn at 8:45 hopped on the 2 to Fulton, got back to Penn by 9:30. This place is super convenient as its right by the subway, its clean, and the staff is friendly. I got there, got a number (B90) and they were up to B88. Damn so quick and effortless. This is a true diamond in the rough when it comes to SS Offices. I am glad I read the reviews on yelp and took the chance with coming here. It was a great success! :) read more

This place has to be hands-down one of the most efficiently run government agency office I've waltzed into. Having been to ones in California and Washington, I can safely say that New York has got it's isht together. FIRSTLY, the building is literally a 2 minute walk from the train station directly off of the 2/3/A/C line, so it doesn't really get more convenient than that (also just a couple of blocks from the N/R if needed). SECONDLY, the facilities are spacious and clean, and the security staff will guide you if you need directions. The office itself is, as everyone else has stated, on the 3rd floor. Take the last set of elevator banks on your right hand side. Check-in at the kiosk near the entrance, and save time by printing and filling out the applications beforehand on the handy SSC website. Grab a ticket number and wait. I waltzed in at 9AM and waited no more than 5 minutes before having my number called. The woman at the window was polite and efficient and filed my replacement card papers in roughly 10 minutes, give or take. The easiest form of ID to bring is probably your U.S. Passport if you've got one, just FYI! read more

I honestly don't write Yelp reviews often, so imagine my surprise to take the time to write about a social security office. I went in there expecting to wait a few hours- brought a novel, a Rubik's cube I can't solve, and a magazine in preparation. In reality, I walked into the office, filled out a quick online pre registration form, and a piece of paperwork. Immediately got my number called, and went to the counter. The woman who helped me was funny, nice, and fast (although not a huge fan of Millennials... I digress). Was done in 6 minutes or so. Reaction was kinda like those new time warner cable ads- I imagined having to take the whole day off, when it actually took a whopping 10 minutes from entering to exiting the building. Long story short, one happy millennial. read more

SS Office that's actually worthy of 5 Stars? Here is why. Star 1--Convenience: It's literally a 20-second walk from A/C/J/Z/2/3/4/5 train! Star 2--Friendliness: From the building security to the window lady, everyone was polite, warm, and friendly. Star 3--Clean: Spacious, clean seats, clean bathroom, and sparkling white floor! Star 4--Efficient: Get a number from the number machine at the entrance, TV monitor display when your number is called on the speaker, submit all your paperwork to the window lady, and get your receipt then you're all set (took me about 10 minutes coming in an hour before their closing time). Star 5--Location: Located in the Financial District (instead of some sketchy neighborhood in the city), it is surrounded by plenty of eateries, drug stores, banks, and mail services.. Go on their website and prepare everything before you come in. Highly recommend this SS Office if you ever need to go to one. read more

It was fast and easy, I got called right away and out of there in 15 minutes. However the old man security looks like Yosemite Sam is a total DICK! Major Deuche Bag. He seems so aggravated and annoyed I just ask him which window to for replacement card, he answers me like there's tons of people asking him the same question. By all means avoid this negative person. read more

NO... I didn't make a mistake. I "LITERALLY" give this Government Office a 5 STAR!!! Came in at 11 AM, right one block away from Fulton Street Station. 3rd floor, 2 guards asked me what I came for and told me to fill out some information thru the touch screen computer (which it has 5 different languages available). and a Ticket number will be printed out. Sat down and waited 2 minutes.... Later I hear an announcement for my number and which booth number to go to. (There's about 40 of them). Friendly staff, asked for my documents and my SS Card and literally finished it in 5 minutes!. VOILA!. I wish other offices are like this!. So yeah.... I would 100 percent RECOMMEND this location. Efficient, clean, and FAST!. read more

This is how government offices should be run. Friendly front desk, friendly security guards, friendly staff members. I'm guessing everyone who's rated this place has had a bad experience at one government office or another (ahem DMV ahem), and with such low expectations inflation of stars is expected. This place, however, is great, I walked in around (late) lunch time and waited 20 minutes exactly. The whole process to apply for a replacement card lasted all in all a grand total of 5 min. Even though that's quick I didn't feel rushed at all. She even took the time to have me double check the information she entered into the system TWICE. Service here was definitely appreciated. read more

5 stars - Would do again. Seriously, though, this office is super efficient. I was in and out in 10 mins AND you don't have to pay for a replacement SS card. read more

The waiting room was full of people waiting to hear their number called over the loudspeaker. Unfortunately, the lady calling out the numbers had a heavy Spanish accent so no one could understand what she was saying. When my number was finally called I was directed to a window to talk with a woman who knew almost nothing. I later learned she was giving me incorrect information, perhaps so I would leave. Makes me wonder how the government hires people to work in these jobs. read more

This Social Security Administration location is wonderful. I recently was married and wanted a name change on my social security card. I recommend filling out the Application for Social Security Card in advance bringing an original copy of your Marriage License and photo ID and or passport. I literally walked in at 8:15 a.m. and was finished by 8:30 a.m. They provided me with a letter indicating I will receive in the mail within 2 weeks. I was rather nervous as I have heard horror stories but this location was incredible. Upon arriving to the 3rd floor you walk in and are greeted and you enter your details via a log in computer system and wait for your number to be called. Please note they are located on the 3rd floor. What a fast and productive experience. I highly recommend this location. read more

I can only describe this office as some sort of bureaucratic Shangri-La made real. Where else can you get a new social security number faster than Seamless can deliver a pizza! Got there early in the morning and was on my way out in just over 30mins. Security and staff were both friendly and helpful. DO: Have your documents ready beforehand and make it a pleasant experience for you and everyone around you. DON'T: Start making a scene and shout at the staff when you did not bring the correct documents. It's the government; when it comes to paperwork, resistance is futile. read more

It wasn't until I turned to Yelp! to figure out which DMV office to go to that I realized a review of my recent SSA office experience might be helpful. In sum: organized and expeditious. Reason for visit: name change. I arrived around the time they opened and was in and out in about 30 minutes. The two employees I interacted with, a security guard and the clerk who processed my application, were friendly, helpful and delightful. Also: DMV on Greenwich Street downtown about to get a similar review and you are most welcome. read more

For an official place, that usually is unpleasant to visit, this place is relatively nice. The staff is friendly, and try to help, and you can tell that they understand that most people here would prefer not to be here, so they kind of making it easier. First, getting here early, like 7-7:30 can make a difference between leaving within an hour, and waiting 2-3 hours when arriving later. The line start before they even open. Second, the place is clean and fresh for SS office. So I must say that they do a great job. Well-oiled machine, other need to learn! read more

First time at this office & I must say if I ever need to go back to a social security office this will the one. The fact that opening time is 7am you can't beat that compare to other social security places. Well organized; make sure you print a application at home &fill it out so that way all you need to do is print a number ticket once your arrive. ETA: 15 min, I was in/out. read more

Social Security Administration - Public Services & Government Near Me - New York, New York

Amazing--all government services should use this model (I'm looking at you, DMV). They're open at 7:00 am on weekdays. I showed up at 7:06 on a Friday morning to get a new card. I was in and out within 20 minutes. Tip: Have all your documents with you, filled out, and ready to hand over. It helps the process go even faster. read more

Came here to get a replacement Social Security Card. I came on a Monday Morning at around 8:45 AM. I tried to get there early as I thought that there would be a long wait. The office is located on the 3rd floor. When I got there, there was no line. I got my number from the kiosk to the left and I was in and out in 10 minutes. It must be a good Monday!! read more

Guys - this place is ACTUALLY helpful and quick. I've been to many government offices and much feel like i'm just a number with no personality or that i'm not in need of some help... Front desk = very helpful. Asked what I needed help with and told me where to head. Check In Area = Two security guards, helpful in pointing where to check in, how to check in, and what to do. I had brought coffee in, and instead of making me throw it out, i just had to drink it outside the office. I could still hear all the numbers being called and one security guard waited with me and had a lovely conversation. Window = I was getting my name changed after being married. The lady behind the window was super helpful and efficient. Had me check over all my information twice before submitting. She ALSO kept saying "Congratulations on your Marriage, isn't that wonderful" - and was legit about it. All in all, in and out in less than 30 minutes. I did go in at 7:15 (doors open at 7:30) but the security guard said get there before 8am and you'll go through quicker. Why a missing star? If you could set up appointments, that would be a nice touch. read more

Went on a Tuesday morning to get my new card with my new married last name! Arrived at 8:15am and was out the door within 45 minutes! They are very organized and the security officers were very friendly and accommodating! Highly recommend going to this location! read more

Government agencies in general are a sh** show, so I was very reluctant to bring my 4 month old to the Social Security office to get his replacement card this morning. After battling rush hour on the subway, we arrived to 123 William St. around 10am. As soon as I entered the building, it was like I was in an alternate universe. The older gentleman at the security desk was one of the sweetest people I have ever met. He was welcoming and helpful and directed me to the third floor. The security guys in the office pointed me to the touchscreen kiosk to get a number (which is never a good sign), but my number was called even before I had a chance to settle into my seat in the waiting area. The woman who processed our application was efficient, friendly, and professional. We were out of there in less than ten minutes! I have not written a review in a while and was compelled to because, honestly, I was expecting to leave frustrated and angry. Isn't that what normally happens after a day spent at the DMV or a few hours in line at the post office? I was thoroughly impressed by how competent and professional every person I encountered was. read more

LOOONGGG OVERDUE REVIEW , SORRY PEOPLE. I did go straight from work after an overnight shift got their about 8 they were open and there was about 3 other people sitting down. In and Out in 10min max. Needed to replace my lost S.S. card so got a form and started to fill it out but they called me too fast ( Not complaining of course ) i had BUNCH of documents but all i need was my state i.D. and parents information. I was handed a receipt and my card arrived 7 days later. I had a great experience because i went extremely early but the one women who helped me was sooooo kind, sweet and very quick so i appreciate it and she deserves 5 * read more

How can a government office be so efficient and friendly? I will not apply words like friendly, fast, efficient and knowledgeable to a government office but this one is GREAT! everyone is friendly from the building security to everyone in the SSN office. I was literally in and out of there in 5 minutes. My guy was so great, he knows his stuff. Took out my marriage certificate and immediately knew which state it was. Made small not uncomfortable small talks with me and was done in two minutes. If you need to go to the SSN this one is the one. read more

Didn't wait more than 15 min, even without an appointment. Mr Mitchell made my experience here stress free. If you're happy with the service you received you can fill out a one min survey that they supply. I did as I like to praise people for their good service. read more

Can't recommend this office enough for Social Security Card applications. I initially went to the Brooklyn Heights office on Pierrepont St and was asked to join the line outside the building (in the snow- brrrr!). I was told I'd be waiting for "a couple of hours" in the line just to get into the building, never mind collect a ticket and wait to be called. The William St office had no line (I arrived about 11.30am), so I took a ticket and was seen within 10 minutes. The staff couldn't have been more helpful and the whole thing was over in 20 mins. Perfect! read more

Is this the best government office experience that I have ever had? I think so. I went in with a book because it was lunchtime, in Manhattan, but I didn't even make it two pages into my book. The staff and security personnel were friendly and efficient. Thanks!! read more

I dreaded getting a replacement Social Security card since I thought it would take a long time at the office. I prepped my documents beforehand in the hopes of reducing the time it takes. But holy crap, never before have I seen a government office so efficient. I timed myself from the moment I walked through the revolving doors at the lobby until the moment I walked out of those doors. The total time was 11 minutes and 57 seconds. Damn impressive. (I went around 2pm in the afternoon on a Tuesday) read more