My first time at that location and the service was fast with a lady called Maya. Great customer service.

This place is very organized. Equipped with a large waiting area. Waiting room do get full around 12:00 but staff keeps the process moving with in and out service. Very friendly security guards helping with any questions you might have. read more

Nadine is the one who brought up the stars. Due to the government shutdown, you are at their mercy if they take a walk in, or not. The first time I went they turned all walk ins away. I couldn't make an appointment because what I needed didn't allow for that. A week later I showed up again. This time they allowed me entrance. Nadine was very helpful and took care of my issue. read more

Unethical refusal to provide basic acknowledgment -- is a deeply concerning experience I normally don't write reviews for government offices, but what happened at the Pembroke Pines SSA Field Office deserves to be publicly documented so others understand the barriers that can occur here. I came to this office to hand-deliver an important packet of documents after years of unresolved issues with SSA. To keep the process simple and transparent, I brought a neutral, receipt-only acknowledgment sheet -- something that required no agreement with the content, no commitment, nothing internal. All it asked for was a basic confirmation that the office physically received the materials. (SSA even encourages people to keep proof of submissions for their own records.) Despite this, management refused to sign or acknowledge receipt in any form, even though the sheet clearly states it is not part of SSA's internal process and has no administrative implications for them. This refusal was extremely troubling. Instead of simply confirming they accepted the paperwork, staff seemed defensive, evasive, and unwilling to provide even the most routine level of transparency. For a federal office that handles vulnerable populations -- disabled individuals, seniors, people without housing -- refusing to acknowledge receipt of documents creates unnecessary fear, confusion, and distrust. What's worse is that this is not how SSA offices are supposed to function. Every claimant is encouraged to maintain their own records, and SSA offers stamped receipts, date confirmations, and submission acknowledgments as a routine part of service. Most offices do this without hesitation. The refusal here felt like a continuation of a larger pattern I've experienced over the years -- a kind of systemic avoidance whenever something involves accountability or oversight. When a simple, harmless confirmation is treated like a threat, it says a lot about the culture inside that office. I left with no proof that I delivered anything, no assurance my materials were handled responsibly, and no clarity about why such a basic request was denied. At a minimum, management should reflect on how situations like this undermine public trust. Acknowledging receipt of paperwork is not controversial -- it's ethical, professional, and the standard across countless federal agencies. The fact that this office refused to do so is deeply concerning. I hope this review encourages SSA leadership to take a closer look at the practices in this field office. People who come here deserve respect, transparency, and honest service -- not walls put up where accountability should be. read more

Efficient service and helpful staff make handling social security matters smooth and easy.

It's a government office and I didn't expect much of them, but I was able to make an appointment and was seen within 1.5 hours of the appointment and resolved all my issues with no fan fare and left happy. read more

The wait was THREE hours outside in the Florida heat. There were children there too, who also had to wait in the heat. Totally inaccessible for a service that is supposed to help people. outside the office it states an appointment could be made--- which I called the day before going and was told that office does not take appointments. The website also doesn't allow for appointments to be made. No one was in the appointment line. That seems beyond unorganized. They can easily have people wait in the car and then text them when ready or have the option at the least. TERRIBLE! Ps. My actual conversation with a person took 5 minutes. He was quick and professional. The security folks were unorganized. The whole system to see someone for 5 minutes is a mess. I also want to note I arrived at opening and left at 1:30 pm. read more

Social Security Administration - Public Services & Government Near Me - Pembroke Pines, Florida

It went smoothly, but definitely recommend having an appointment. We still wanted an hour with an appointment, it is very busy.

Not sure when it changed because I checked a week ago and was told no appointment required, but an appointment IS NOW REQUIRED. If you wait in line they'll send you on your way and tell you to call to make an appointment and the automated system to get to appointment booking stinks too. (At least they came out 30 minutes early to tell us they wouldn't be helping us) Good luck with your appointments everyone! I'll be back in a month with hopefully a better outcome! read more

appointment for was for 11, It's now 1 and i'm still waiting. What's the point of an appointment this place is a joke.

the security / check in dude is OVERLY RUDE next level rude not helpful at all very short in response and will turn you away you can tell he doesn't like his job cause he doesn't even look up or acknowledge you just rude and shouldn't be a government worker in a time like this !!! read more

I made the phone call to make an appointment. But was really surprised to find a visit was not necessary. A super nice SS employee helped me resolve 3 issues for my family. Not only did she resolve these issues but alleviated my anxiety about going to an in person visit. Please make the call & resolve your query quickly! read more

YOU NEED AN APPOINTMENT. You can make it online. I made an appointment and my wait time wasn't too long even though it was busy. Once it was my turn, the whole process for name change took less than 30 minutes. My expectations were exceeded as I had read negative reviews. However, I recommend bringing headphones while you wait as the waiting room gets loud. read more

Super polite employees. Look I can't say no wait speedy in and out. But the process is ok and the employees legitimately care and are just super nice. read more

If I could put no starts I would. These calls really need to be reviewed. The customer service is horrible. Not only have I been calling for 2 days but have been on hold for over 30 minutes and the call is hung up on everytime. After 2 days calling an calls being dropped the agent was completely rude and hung up the call with no help or consideration. Management needs to be aware of this and fire him and all rude employees. They should not be working here with that unprofessional service. read more

I entered the social security place no lines no nothing.It was open early and I walked in.Immediately disrespected when I asked a simple question to security.Has no good customer service to be at the very front of the place not welcoming.She proceeded to tell me to go outside and fill out the qr code that was outside without letting me ask any other question. read more

In person experience was just as pleasant as the phone call! I got there at 9am when it opened and there was no one outside, I thought it was closed- my appointment was at 9:30. I peaked inside and saw someone sitting so I waited. The security guard came outside shortly after to check my ID and make sure I have an appointment before letting me in. I was called to the window at 9:08 and was out of there by 9:25. Inside there was only 3 customers, they limit the number of people inside, so most of the waiting happens outside. I personally loved the security guard, very straight to the point, no nonsense type of guy, I can see why some might not like him but he's great, he would fit right in, in NYC. I recommend calling as soon as they open to set your appointment, and also recommend getting an early morning appointment if your schedule allows, and obviously, do show up early, there was a 6 person line when I left at 9:30. read more

Social Security Administration - The social security office is next to quest diagnostics - Public Services & Government Near Me - Pembroke Pines, Florida

See all

There was a huge line at this place, so you'll need to book an appointment online because they don't do appointments over the phone ( they're ignorant about the whole process, don't bother wasting your time by calling them). Nevertheless, once I was in, it was like a breeze I was out in 5 to 10 minutes. Jonathan was absolutely pleasant to deal with, very calm and polite in the way he spoke. Jonathan, definitely deserves the recognition. Let me caution you, if you don't book your appointment you'll have to wait in the line for 2 hours. The first preference will be given for the people who've placed their appointment read more

Social Security Administration - Public Services & Government Near Me - Pembroke Pines, Florida

See all

Horrible service and rude security guard (the African American male tried to be helpful but the older white women seemed irritated and was giving vague responses to questions. They seem to not have any answers to valid and simple questions. They are in need of a computer system to to at least let people know the order they are in line. It seemed very dysfunctional and caused unnecessary stress. read more

Social Security Administration - Social Security Administration Pembroke Pines - Public Services & Government Near Me - Pembroke Pines, Florida

I came here to start the process for my name change. It was a Friday at around 11:50 am and was number 164, they were on 130 when i got there. I waited about 2 hours total for them to call me. Be prepared to wait and make sure you come with your phone on full battery for distractions while you wait. read more

Nice customer service quick service for what we went for which was to change my wife's last name since we just got married this year but the long 3 hour wait fire just a 10 minute service is not fair. Thank God it's only 1 time we had to go read more

This social security office is the most unprofessional and disorganized as they come. We filed a disability case for our daughter in 2020. We sent all the information in and I called periodically to see the status.. I was put off every time. Then we received a denial in 2022! So I decide to go in this time and start again. I asked a simple question to the security guard and he was so obnoxious. I asked if I can pick up a form to try again. He says I have no idea. So I went to the kiosk and put In the info and left. They sent me a time to call in for the phone interview 8-5pm . I called at 9:00 am. It went straight to voicemail. Left message . Called again at 1:00 voicemail mail left message. Called again at 4:30 once again left message. 5:00 pm was the deadline to call in. So what happens now? Technically I missed the dead line. How in the world can people working for a government agency be allowed to be so rude and inept ? read more

They should administer customer service training to the security officers at the door. There was a light skin gentleman who refused people the ability to step outside because he said they were closing early. These folks have no sense of customer service. They are very uncouth and in my honest opinion act like law enforcement which they are not. Additionally the lines are super long and the agents take forever to see patrons. Bad customer experience if you ask me. read more

I was Interviewed by phone by a very nice person,and, I had an appointment supposedly with her the next day in order to bring her some documents. She gave me the appointment time and instructions for when I got there. We'll all that changed the minute I walked thru the door, starting with a rude security guard, to make the story short I never got to see the person I was supposed to, someone else not very nice saw me, I tried to tell her all I had to do was bring the documents to the person I spoke to the day before. Well first she was not pleasant, and kept saying things that I already had spoken to the other person about. Unfortunately, I did not get to talk to the person I spoke to on the phone, therefore is harder to get anything done. I believe their system is not a good one when you have to keep repeating why you are there. And, they should be nicer starting with that security guard. read more

I hope the social security Pembroke Pines office really review and/record their calls. I had the rudest employee provide the worst customer service experience. He seemed unbothered so that tells that his superiors tolerate this kind of behavior. Let me first start off with on June 24th I called the same office with inquiry about my loved one benefits as he was being discharged from the hospital and is disabled. The young lady who took the call was polite and told me that my loved one needed to be present in order to obtain that information. I totally understood and what she said made perfect sense so i called the office with my loved one present on On July 3rd at approximately 2:25pm. The rude man who answered the phone was rude from the get go. He answered the phone unprofessionally and when I told him the story behind my call he said he needed to speak to my loved one. He either did not listen or did not care this person is disabled. My loved one got on the phone and was giving him permission to speak to me and he proceeded to say that he needed to confirm that it is fact him so he needed him to provide his SS number. It's common sense that not everyone remembers their social number from the top of their head plus my loved one does not have the best vision. The social security representative decided was not going to accept my loved one to identify himself. I got back on the phone to explain to him again what was going on but instead he hung up on me. I tried calling back two times and he would pick up the call and place it on mute. When I realized that, I used my other phone to call and he then answered because he did not recognize my number. At this this time I just wanted to speak to a supervisor because I not going to tolerate disrespect. He then insisted that I must first give him my ss number before finding me someone. Why? I am not calling about a social security issue for myself plus why would I trust to give a disrespectful person my social security number who could possibly use it for fraudulent reasons? Yes. That is possible if this person could have acted in such a manner to begin with. Social security supervisors and superiors is that how you train your employees to treat people who've worked hard in this country and paid into their social security? This individual don't need this job if that is how he is going to treat people. I will be sending in a formal complaint because this is unacceptable. Not only did he not allow my disabled loved one to obtain important information, he also tied up the line preventing others to get ahold of the office. read more

I know, I know what you're thinking--"FIVE stars?!" But there are a LOT of people who need helping. And it's not just help with what to wear or what to order for lunch. This is Federal business. They have to see many people and carefully. They can't make a mistake and you don't want them to either. Hold your horses. Ideally, you want to make an appointment before hand so they can speed things up a bit faster. I've been here without an appointment for marriage business and after signing in for a ticket, I only had 10 people ahead of me and it took less than 20 minutes before I was seen. Don't be overwhelmed by the large quantity of people sitting in lobby. Or even the line outside the door (I made it for 5 minutes). Patience is key here, my friends! Everyone is here for different purposes, and some take longer than others to help. Another key is clarifying exactly what you need help with so they can get you in the correct line. Therefore, if you received mail for the Social Security Administration, and you don't understand what it's about, try calling first. The computers organize the necessities of people and put you in categories. The more vague your reason for being there, likely, the longer you are going to have to be there. Let's be a prepared people, family! read more

the representative couldn't give a solution for a mistake observing my case. she asked me to send everything again. I asked her to be transfer to the supervisor to fix the problem the initial representative made and I am waiting on hold for over 30 minutes; do you guys think she wants to help me or she ignored my case already???? oh she came back after 45 minutes, Mrs. Castillo didn't know how to solve the issue and sent an email to the supervisors, she said. Hopefully they find a solution for me. PD. Oh no! my current social security card was not send back so I can't work until they finally process my application. Are the supervisors supervising? I hope so. read more

I send my passport since feb 2021. Now i have a family emergency and they won't return my passport. All the customers service rep tell you lies and won't let me speak to the manager. read more

This office lost my passport after I mailed it to them through UPS. They claim that they don't have my passport because they never received it; however, they did get the form I mailed along with my passport. They tried to blame me by suggesting that I never mailed it. I now have to pay $145 to get my passport replaced because the unprofessional people working here lost it. read more

Once again here we are at the Social Security location in Pembroke Pines. I tell you thus people do not seem to know what the heck they are doing. My grandmother is still awaiting the payments that she due from the months of June, July, August and September. We came here on July 20 and Sept 19 and the representatives were very unhelpful once again They said that the money should be in the account within 3 business days of our visit and nothing yet. read more

The place close at 12:00 pm, When I showed up 11:20 they were close before the set time this social security Administration is a joke what government corporation does that ? read more