Well organized as long as you make an appointment in advance. We were in and out!…read more Come prepared and this will be an easy appointment.

Hi old folks! Yes, you too. If you're looking at the Social Security Administration, you're getting…read moreup here in age like myself. Okay so it's just me? Given the current cuts DOGE went about with a chainsaw, one would expect the SSA to be off pace a great deal. Well you'd be wrong. My experience has been exemplary. They seem to have really stepped up their efforts to still provide the best service. I expected this to take time given the numbers of physicians I see, specialty care, records from more than 6 different offices or agencies trying to be precise with details. I was under no illusion this would be a fast process. I wouldn't want it to be. Decision of this magnitude deserve time so they can be thorough. Given all that, and the people there having to go in to work under pressure of threats to their very careers and livelihoods? That alone would crush the spirits of even the toughest worker, so I fully understand they are fighting a battle now, yet they dig in. I feel for every worker out here in this new environment of fire first, ask questions later. I for one could be more proud of the job they do. We're all going through a struggle, some of us more than others. It's good to have an agency within our government that is here to help make that struggle more bearable, less alone. 5 stars isn't nearly enough these days. IMHO, they are truly doing a bang up job no matter the personal outcomes. Peace folks.

This place is always busy, the Employees have gated parking. It's clean and cool in there. They…read morehave Security as you walk in. Greeter is always busy with Spanish speakers. They have like six people working the windows. I believe they don't let anyone in at 3:45 since they close at 4 pm. The Customer Service Agent was really helpful and informative. I was not able to get what I needed because, I didn't need it after all. I waited forty five minutes to get some help that I didn't need but, at least I got a yelp review out of it. Your welcome.

I finally got sign up, after a lot of frustration, trying to reach someone and being told someone…read morewould call me back to make an appointment in seven days. I asked after they call me how long till they schedule an appt. when they call back, they said, in about a month. Really! I also sat at the Ft. Worth SS office for an hour and a half. They still had over 50 people in front of me and I couldn't stay any longer. I finally went to the Cleburne office, they were super nice and helpful. I was in and out in less than 30 min. with everything in place.

Wait times make no sense. They have all the numbers covered up on the lobby screens with post-it…read morenotes so people don't know when to expect to be called. The security guards are extremely sarcastic and unprofessional, I don't know if they were former detention officers or just waiting for ICE to accept their application, but this definitely isn't the place for them. Some people they tell to throw their drinks/snacks away, others they don't; all the while the security is currently holding a Monster can himself. They have 3 guards in this room to keep the "temperatures" down, yet pick and choose which rules and who to enforce them on whenever they need a quick little boost to their ego.

Insane wait times. They cover up the order of tickets being called. Bring snacks and something to…read moredo because you'll be here a while!

You can improve by firing KAYLA and the GUARD. The most disrespectful, condescending people. Many…read moreare from different ethnicities and are not fluent enough to understand. Yelling isn't going to help. I was there because I received a letter from SSA acknowledging that I chose to withdraw Medicare because I returned to work part time. I was instructed to fill out form 1763 to stop these payments from my check. Kayla said I did not read the letter correctly so good luck getting reimbursed. Outrageous I did speak to an agent from the Denton office who was excellent in explaining what was told to me previously. Had she read that letter which she told me I didn't know what I talking about and I should learn to read better. It explained that by that letter of acknowledgment, it was protected. And I WILL receive my reimbursement... I read reviews about her that are not good so I sense this is her personality.

Went by this location earlier this week to get a new social security card since I was changing my…read morelast name back to my maiden name. I made an appointment on their website a few weeks in advance. I would highly recommend doing this so you're not stuck waiting any longer than you need to. We showed up about 20 min before the appointment and checked in using the link they either email or text you with. In total from walking in to walking out it probably took about 20 minutes. We were called up to window #5 and the gentlemen who helped me was great. He was very quick with my request but not in a rush kind of way. He was super nice while fulfilling my request. Thank you McKinney office for getting me on my way quickly and having it go smoothly!

Went here to day not for SSN stuff but for a Disability hearing. The place is very quiet. We…read morewere the only ones there when we arrived at 0900. A few others came and hour later and it was still quiet. While the hearing was going on, I sat in the waiting area and talked to the individual providing security. He is actually part of Homeland Security, he's not a contract business. Found that interesting. He was a great guy, passed the hour and half pretty fast chatting with him since it wasn't busy. Place is clean. There was another older gentleman on the other side of the sliding glass window answering phones. That was sort of weird actually, he was a bit loud even even with the window closed. Building is nice. Not sure it's age, tho it doesn't look old. Been well kept. Exterior shares a cobblestone drive courtyard with a high rise hotel. It's really pretty out there with all of the trees. If you come here, it's because you have to, it's not a place to recommend as it's not an elective place to attend. Tho, if you do have to come, it's a pleasant experience.

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

Oh my... NIGHT AND DAY from FW & Dallas DPS!! very organized, courteous & helpful staff, total…read moreopposite of of the bigger DPS centers. We are a bit traumatized by chaotic & rude DPS staff. My son was nervous to go to this place to get his driving permit for the first time, but the staff were so nice, they melted away all his anxiety. Hubby & son saw them kindly helped a woman who did not have the proper documents for her appointment. This place is 45 minutes from our house, but absolutely worth the drive.

I went in today for my first ID card after waiting 5 months for my appointment I gave all my…read morepaperwork including 2 forms of proof of residency she told me I needed 3 forms of proof of residency then showed me a paper referencing what is needed and it plain as day said I only need 2 forms of proof of residency and she still told me no that I needed 1 more and denied me of getting my state ID she lied straight to my face even after showing me the paper that proved herself wrong so now I have to wait an ungodly amount of time yet again to just show the same paperwork I already gave her

J. Jones was very kind and extremely helpful in assisting me with clearing up an issue. The line…read morewas long and I could not seem to get an appointment online.B that's the reason for my four star instead of five star. Everyone that I dealt with was polite and I didn't Widdis any other issues.

The staff member who took my appointment today, April 20, 2026, was incredibly rude. I brought my…read moremother there as scheduled and waited for my number. I kept asking the attendant if anyone had called my number yet because I hadn't seen it. When my number finally appeared, I went in and was refused entry because she said she had called me twice but I hadn't come in. I tried to explain that I hadn't seen anyone call me and my number wasn't displayed on the screen. I waited for several hours, enduring the noise, and she still refused. I turned to the attendant and only received an apology. She then stated that it was best not to help me, even though I shouldn't have made a mistake. She was incredibly rude and unworthy of being a helper for American citizens in a workplace serving the United States. I am extremely disappointed...

Very kind and helpful staff! The woman checking people in got right to the bottom of my issue and…read moreresolved it quickly. This place is great!! I've been trying to sort out my issue on line and through the mail with Fort Worth office but I didn't want to go into Fort Worth office as they've been rude and unhelpful. This Denton office is the complete opposite!

I went in and was immediately met with kindness by the check-in staff member. The security guard…read morewas clear and kind as well. Truly a great experience. Waited a long time as I expected because I did not have an appointment, but the service was lovely.

We had the best tour guide, DJ, when we took our group of autistic adults and their parents to tour…read morethis beautiful park treasure in downtown Dallas. She was so full of information, stories, patience and joy. We learned a lot about how the park came to be and its history. Great way to spend the afternoon.

This is a great spot to visit especially as a first-timer or with those that want to have a taste…read moreof the Dallas Heritage Village to learn more about historic buildings and furnishings dating back to the 1840s. Besides being a park, it's a place where it holds special events throughout the year that may be worth checking out. The park has a free parking lot just off the to side and it is easily accessible. I appreciate that it also has a picnic area, garden areas, benches, water fountains (though I doubt anyone uses it), and restrooms. It is quite well maintained and a sweet spot in Dallas for some fun photos. A few historic buildings I visited include the Alamo Saloon, Blum Bro. General Store, and Renner School. Per their website educational tours/ school field trips are welcome, plus reservation facilities for those interested.

I was totally surprised when I went in for my visit. I was expecting long lines like I was used to…read more Instead, I found it was much faster with their new system. Where you put your info into a kiosk, and you get a number. Depending on what you're in for you're separated accordingly, and you're in n and out so fast now, I loved it.

If you have any issues with Social Security, go to a field office immediately rather than trying to…read morehandle it over the phone. Still have heavy Covid restrictions...when will we be freed from these?