Well organized as long as you make an appointment in advance. We were in and out!…read more Come prepared and this will be an easy appointment.

Hi old folks! Yes, you too. If you're looking at the Social Security Administration, you're getting…read moreup here in age like myself. Okay so it's just me? Given the current cuts DOGE went about with a chainsaw, one would expect the SSA to be off pace a great deal. Well you'd be wrong. My experience has been exemplary. They seem to have really stepped up their efforts to still provide the best service. I expected this to take time given the numbers of physicians I see, specialty care, records from more than 6 different offices or agencies trying to be precise with details. I was under no illusion this would be a fast process. I wouldn't want it to be. Decision of this magnitude deserve time so they can be thorough. Given all that, and the people there having to go in to work under pressure of threats to their very careers and livelihoods? That alone would crush the spirits of even the toughest worker, so I fully understand they are fighting a battle now, yet they dig in. I feel for every worker out here in this new environment of fire first, ask questions later. I for one could be more proud of the job they do. We're all going through a struggle, some of us more than others. It's good to have an agency within our government that is here to help make that struggle more bearable, less alone. 5 stars isn't nearly enough these days. IMHO, they are truly doing a bang up job no matter the personal outcomes. Peace folks.

This place is always busy, the Employees have gated parking. It's clean and cool in there. They…read morehave Security as you walk in. Greeter is always busy with Spanish speakers. They have like six people working the windows. I believe they don't let anyone in at 3:45 since they close at 4 pm. The Customer Service Agent was really helpful and informative. I was not able to get what I needed because, I didn't need it after all. I waited forty five minutes to get some help that I didn't need but, at least I got a yelp review out of it. Your welcome.

I finally got sign up, after a lot of frustration, trying to reach someone and being told someone…read morewould call me back to make an appointment in seven days. I asked after they call me how long till they schedule an appt. when they call back, they said, in about a month. Really! I also sat at the Ft. Worth SS office for an hour and a half. They still had over 50 people in front of me and I couldn't stay any longer. I finally went to the Cleburne office, they were super nice and helpful. I was in and out in less than 30 min. with everything in place.

Wait times make no sense. They have all the numbers covered up on the lobby screens with post-it…read morenotes so people don't know when to expect to be called. The security guards are extremely sarcastic and unprofessional, I don't know if they were former detention officers or just waiting for ICE to accept their application, but this definitely isn't the place for them. Some people they tell to throw their drinks/snacks away, others they don't; all the while the security is currently holding a Monster can himself. They have 3 guards in this room to keep the "temperatures" down, yet pick and choose which rules and who to enforce them on whenever they need a quick little boost to their ego.

Insane wait times. They cover up the order of tickets being called. Bring snacks and something to…read moredo because you'll be here a while!

I have been to this office several times over the past few years, and it's always been clean and…read moreorganized. The people are always friendly and helpful, today I was helped by Mr. Johnson, and he provided me with great service!

Literally THE worst experience I have ever had. I was there today for a scheduled appointment for a…read morename change after marriage. Upon walking in and checking into the kiosk, the African American security guard made a beeline towards me to inform me that after I get my ticket printed out, I am not allowed to have any food or drinks with me. I was holding onto a clear water bottle but no food. I look down at my stomach and tell him that I am 6 months pregnant. He didn't apologize just said "oh" and stood there by us. This is the first time I have been approached by someone in a federal building who demanded I either throw out my clear water bottle or put it back into my car. Mind you, I am visibly uncomfortable and bumping. My husband and I sit down to wait for my number to be called and then an Islamic woman walks in, gets her ticket at the kiosk and has a large cup of coffee with her. She sits in front of us and I turn to look at the security guard. He did not get up and walk towards her nor did he even say anything at all to her while clearly looking at her. Guess he picks and chooses whom to harass. When my number was called, I was pleasant with the employee working behind the glass. He was not at all pleasant and seemed annoyed I was there and he had to actually do his job. Zero personality and it didn't feel professional or courteous. When we were done, before I even had a chance to get up from the chair, he quickly closed his shade, indicating that he was done with me. No asking if I had any questions or anything. I am so glad that I don't live in McKinney and that I don't have to do any business there. Being new to moving to TX, that office definitely lacks any hospitality. And that's saying something from a New Yorker. I didn't feel safe there and staff is super rude. Two thumbs down.

I arrived at this location prior to the doors opening, received a number ticket from a very…read morefriendly and efficient employee. I was about 15th in line, but was speaking with a representative by 9:10am, who was extremely helpful and courteous. She provided the form I needed and will file on my behalf. I was expecting to stay there much of the morning, but was on my way home by 9:30.

So... We all know government agencies are somewhat nonsensical :)…read moreTook a friend to get a replacement for their SS Card, not a bad wait. Here's the kicker, at some point a certified birth certificate is not acceptable? Go figure.. She was told needed a doctor's statement with name & dob signed & stamped!! Kid you not! The response to shock was "I don't know this is you" This says welcome FRAUD. We all know there are bad actors in every profession. So you could create multiple versions of identities. Sent request to Doctor office, stated had to be stamped. Finally got the letter, no stamp (they don't have one) Went right back, 20-25 minutes later process completed. Birth Certificate works to get a passport (at least it did) Can you think of any reason it would not be accepted for replacement SS Card & since when? Oh! If you are trying to get SSD for anyone this after 400+ days. 1st thing I heard when I got a person is well you know Covid-19 backlog! Additional fact this is for Widow's benefits spouse passed 11/2024. recording says 200 days

I had a very positive experience at the Cleburne DPS office. From the minute I walked in, Candice…read morewas incredibly helpful. She was professional, kind, knowledgeable, and thorough. She has exceptional interpersonal and customer service skills, which are so important in an environment where staff interact with the public throughout the day. Hillary was also very professional and processed my daughter's first-time learner's permit efficiently. The entire process was clear, organized, and smooth. Our appointment was at 10:20 a.m. We arrived at 9:30 a.m. and were able to check in at 9:50 a.m., and we were completely finished by approximately 11:20-11:30 a.m. I also appreciated that the staff consistently checked on those of us who were waiting. We never felt ignored or unsure about what was happening. In a time when good customer service, professionalism, and a strong work ethic can sometimes feel hard to find, this experience really stood out to me. I'm traditional/old-school when it comes to these values, and I truly appreciated seeing an office and staff who still demonstrate them. Thank you to Candice, Hillary, and the entire Cleburne DPS team for making my daughter's first learner's permit experience such a pleasant one. Your professionalism and kindness did not go unnoticed!

Oh my... NIGHT AND DAY from FW & Dallas DPS!! very organized, courteous & helpful staff, total…read moreopposite of of the bigger DPS centers. We are a bit traumatized by chaotic & rude DPS staff. My son was nervous to go to this place to get his driving permit for the first time, but the staff were so nice, they melted away all his anxiety. Hubby & son saw them kindly helped a woman who did not have the proper documents for her appointment. This place is 45 minutes from our house, but absolutely worth the drive.

J. Jones was very kind and extremely helpful in assisting me with clearing up an issue. The line…read morewas long and I could not seem to get an appointment online.B that's the reason for my four star instead of five star. Everyone that I dealt with was polite and I didn't Widdis any other issues.

The staff member who took my appointment today, April 20, 2026, was incredibly rude. I brought my…read moremother there as scheduled and waited for my number. I kept asking the attendant if anyone had called my number yet because I hadn't seen it. When my number finally appeared, I went in and was refused entry because she said she had called me twice but I hadn't come in. I tried to explain that I hadn't seen anyone call me and my number wasn't displayed on the screen. I waited for several hours, enduring the noise, and she still refused. I turned to the attendant and only received an apology. She then stated that it was best not to help me, even though I shouldn't have made a mistake. She was incredibly rude and unworthy of being a helper for American citizens in a workplace serving the United States. I am extremely disappointed...

Very kind and helpful staff! The woman checking people in got right to the bottom of my issue and…read moreresolved it quickly. This place is great!! I've been trying to sort out my issue on line and through the mail with Fort Worth office but I didn't want to go into Fort Worth office as they've been rude and unhelpful. This Denton office is the complete opposite!

I went in and was immediately met with kindness by the check-in staff member. The security guard…read morewas clear and kind as well. Truly a great experience. Waited a long time as I expected because I did not have an appointment, but the service was lovely.

This is a great spot to visit especially as a first-timer or with those that want to have a taste…read moreof the Dallas Heritage Village to learn more about historic buildings and furnishings dating back to the 1840s. Besides being a park, it's a place where it holds special events throughout the year that may be worth checking out. The park has a free parking lot just off the to side and it is easily accessible. I appreciate that it also has a picnic area, garden areas, benches, water fountains (though I doubt anyone uses it), and restrooms. It is quite well maintained and a sweet spot in Dallas for some fun photos. A few historic buildings I visited include the Alamo Saloon, Blum Bro. General Store, and Renner School. Per their website educational tours/ school field trips are welcome, plus reservation facilities for those interested.

This review is for Movies e Night Location…read moreSouth east Dallas-below Deep Ellum Parking Street/lot. I recommend street as the lot gate may be locked necessitating contacting security. .Atmosphere Historic western town-like a moving e set. The city had a big inflatable movie screen, popcorn, karate group exhibitions. Seating Bring your own chairs, blankets Venue City of Dallas offers a family movie night throughout the summer. Bring bug spray/ repellent. It doesn't get dark initially but gets better as the evening progresses. See City of Dallas events for more info. Summary Interesting western town/ park where you can sit outside and watch movies.

I was totally surprised when I went in for my visit. I was expecting long lines like I was used to…read more Instead, I found it was much faster with their new system. Where you put your info into a kiosk, and you get a number. Depending on what you're in for you're separated accordingly, and you're in n and out so fast now, I loved it.

If you have any issues with Social Security, go to a field office immediately rather than trying to…read morehandle it over the phone. Still have heavy Covid restrictions...when will we be freed from these?