Incompetent staff. Instead of rectifying a small issue such as NOT excluding the ONLY car from SSI it has come to the point of a hearing - wasting tax payers money for their inability of doing the simplest tasks. Went to the Anaheim center whose staff is kind and respectful. They said that Garden Grove also input the information wrongly. So happy that we are moving out of their jurisdiction. Was told that in order to update to a new address for the spouse, the claimant and the spouse have to physically go to the office. What a joke. read more

There were 3 employees there and all of them are very nice. But the security guard guy name Raul has gotta be one of the best person I have met, he is very chill and hunble, he assists you with very professional attitude. God bless you sir! read more

I had received a letter about an additional amount in my Medicare premiums that I could appeal if I had a life change/status. I went to this office without an appt. I arrived at 10 on a Monday and was lucky enough to get a parking spot from a departing early-bird. The security guard explained everything and kept people moving. The line to sign in at the kiosk and get a number was brief, and the check in process with the first window was a tad brusque, but quick. I waited in the lobby about 2 hours, and the lady who called me was quite nice and helped me quickly. A pleasant woman I sat next to in the lobby said Monday and Fridays are the worst days, so if I have to go back I may go another day. Considering my nervous expectations, it wasn't bad. read more

Took my mom there because she needed to speak with an agent in person and it's the first time i had to wait in line for the Information booth... The DMV and Social Security office lobbies are more organized than this joint...now that's saying something... You wait in a long line to get to the Information booth so that they could input your name in to the system. Then you get to wait for your name to be called when an agent is ready to help you... My beef with this set up is that they didn't give us a number or something to time stamp our arrival and how long we would have to wait... in a room FULL of WAITING people, it would have been nice to know the guestimate wait time. their PA system is muffled and static so i wasn't even sure if we would be able to hear our name when it's being paged... read more

Here for a name change from marriage. I had to get a new social security card. I got a receipt for my process. I wanted to get my real ID right after with my new last name. The DMV said I had to wait two days until the process was into their system. FYI DMV needs some time to process a new social security for a new ID. read more

Came in today early morning expecting to have wonderful service but man, is window six in a cranky mood! He gave me attitude and was very rude towards me. Hes this tall slender white man, he has no patience or chill. Very unprofessional. Replace this man!!! read more

Called this location And spoke to Mrs. Rodriguez. She was most helpful in unlocking the system to allow me to create an account online. Thank you Mrs. Rodriguez. read more

NEVER go to this ss Administration. The people here are so rude especially window number 6. Always yelling at people and when people go up to her to ask something she's always waving her hands like she's crazy yelling at them to get out of the way! She tried charging me twice the price for something I went to get. Never again. Window number 5 was very helpful tho. I liked it! She deserves a raise! read more

DO NOT got to this office if you are looking for help. Most are rude miserable vietnamese ladies working there. Not willing to help or explain anything. Something to the extent: You do whatever you want. Read the letter that was sent to you. Fail as social worker, fail as human being. Feel bad for people who have to visit this office for help. Check other reviews!! POOR communication skills with a lot of attitude. Avoid at all cost. Tip: You are free to visit any Social Security office. read more

Did not want to believe these all these bad reviews this place has gotten... but, it's true, this place has the worst customer service! You would think having a government job, these people would treat people with respect; Far from it. Called in to get info on getting my name changed. The representative gave me very curt responses to questions I had about getting an appointment (since they are only seeing people by appointment only). When I asked for the address I need to send my documents to, she asked me, "where did you get this phone number?'" I was like excuse me? Again she repeated herself "where did you get this phone number?". It was 9am there was no reason for this bitter old woman to have such an attitude. I responded "I got your number from the social security office down the street, but there is no excuse for you to be so rude." And then she hung up on me. I am new in this city and the government agencies representative could not give me an address. Never returning read more

I had a better time at DMV. Last week, I went to social security service to get my card replace. I showed up without knowing what to do. I followed the sign instruction. It said --take a ticket and line up to window 6; which i did I was expecting to hear "hello, can I help you?" or "hi, what do you need?" or a simple "what the hell do you want" Instead, I got blank stares and followed by awkward silence. Hmm.. let me start then fine lady. "hello, I would like a replacement social security card" She looked at me with no words; pointed at the wall. Followed by more awkward stares. So I shook my head and said "WHAT!" with my eyes glared with bewilderment. "you need to fill out the application. You can get one from the wall" she spoke! She spoke! the witch can speak! back in line at window 6 again. this time, I had all my shit together and a ticket too. I showed her my ticket and my application. Again? no words uttered out from her. these were the questions ran through my mind: Is she slow? SSA has a tard program? Am I being punked? "WHAT! What is it?" with open palms, I said. With her finger motion to the right "your number is being called @ window 4" Oh, tardness... It would make our lives much easier if you had told me that the first time around. And what idiot let you out of the bus without your helmet? Window 4 ,on the other hand, made my life much easier. The exchange was to the point and professional. I was in and out from there in a breeze. Even though the sign says to go to window 6, Avoid! Avoid! Avoid Window 6 at all cost! She'll suck the sunshine right out from your soul and leave you anal just like her. Here is an advice; have all your paper work ready. take your ticket and wait until your number gets called. It will be less frustrating. And with all the holiness in this world, I wish you don't get window 6. You will come out less evil. read more

ALERT ALERT ALERT They push really hard to use the Internet, instead making an appointment to come in and fill out paperwork. I ADVISE THAT YOU DON'T BE TAKEN IN BY THEIR ASSURANCE THAT IT IS EASY AND PAINLESS. YOU ARE ASKED TO FILL OUT THE INTERNET FORM OFF-SITE. THEY LIED TO ME. They are trained to tell you otherwise. 1) Should you need to supply certain forms like a DD 214 that those forms CAN NOT be uploaded via the Internet. I had taken a lot of time to scan the old yellowed paperwork as to have it ready. Sucks doesn't it? Remember that the employee who advised me is not aware of these issues. 2) Software provided is PC only. Mac and Linux users aren't included. 3) You CAN NOT access them directly via the Internet for assistance or to send in missing required paperwork. Everyone I met was nice and tried to be helpful. However the system is broken - which is no surprise. In conclusion. If you were in the service DO NOT use the Internet to file for benefits, unless you want to take a short vacation to Reno Nevada. Final note: Parking is private lot only and is scarce. Exiting South requires a lot of attention as the traffic light may be "red" about 100 feet to the North for Northbound traffic, but may be "green" for Southbound traffic. Assume that the southbound traffic isn't seeing a "red light" and wait for traffic to be completely clear no matter what the light indicates. I left a little rubber on the street while accelerating to get ahead of a Southbound motorist. read more

I can't really comment on the wait because sometimes you get lucky and sometimes you don't. But I will comment on the service of those that are supposed to do just that on the other side of the window. They are here for a paycheck and nothing more. So expect just that. I myself have had little reason to come into these offices for myself. It's usually on behalf of a family member. In this case, a deceased one. And I have already waited almost 2 hours to be told I just needed to be checked in (because apparently the security guard who know what he was doing didn't know what he was doing?) Needless to say I'm walking out and on my next day off I'll be heading to the offices in Santa Ana where the SS is in the same as the Xerox building. Where the attitudes are expected to be a bit more tolerable than the ones here on Gilbert. And where the waits have always pleasantly surprised me. Happy waiting read more

Called in regards to an error made on their end with my new card. I called and the Lady who answered recognized the error that had been made and said "I don't know what you want me to do". How about do your job and do what you can to help me find a solution??? Wish I would have started this process at a different office. read more

SS, what do you expect? If you think you're going to walk in, sit back, and have a blast while you wait for at least an hour, you're sadly mistaken. Nonetheless, my visit wasn't terribly. I brought someone to sit along with me and share in my pain! haha (evil, I know) but overall, it wasn't THAT bad! I got to go to the back and get my name change done. The gentlemen that helped me was so nice. He should be getting married soon (by now) so we talked about that and all the fun that goes with wedding planning (I'm an event planner so that's my sweet spot) so, needless to say, it was a lot of fun and great conversation. The only complaint I have is parking. I had to park in the WalMart parking lot and be on edge while I sat next to the window and watched my car. When spots finally opened, I had my company run over for me and move my car so I no longer had to worry. My luck, it would have been towed as I was getting my name changed and was unable to watch it. haha read more

The security guard and the lady who helps u sign into the electronic kiosk were very helpful. Full marks for those 2 employees. However, I am here right now on a Wednesday. They are only open 3 hours on a Wednesday. You would think that these muppets could 'battle' through 3 'long' hours without a break so as to speed things up a bit. I was here 20mins b4 opening and still quite a large line of ppl. I expected this and am not complaining about that. I do feel I have to complain about these bludgers who sit at their window for an hour then go on their break for what has been about 30 mins now. In what real world job do u get a 30min break after working 1 hour on a 3 hour shift? read more

Ms C. Lim could not have been more clear, or more helpful. I'm so grateful to her for her assistance in guiding me through the process, and answering my many worried questions. read more

Went in to get my name changed .. Got there and it was hard to find an immediate park (Best bet park near Walmart and walk over to avoid the tiny SSA parking lot that has only 20 spaces) I immediately saw the long line wrapped around the building I walked in and went to the kiosk and got a ticket to be called!! I waited for about 30-35 mins and was out in a jiffy!! The lady at counter 6 is a hard worker she gets people in and out!! Love her!!! Grateful for this experience.. Grateful for the service!! In 48 hours I'll be at the DMV!! read more

I was in & out in less than 25 mins. My approach to this was pretend it's the dmv and get there early. I got there right at 9am. Managed to get the last parking spot & waited with ticket in hand by 9:01. I was only there for a replacement card, so after showing the guy my ID, I quickly filled out a form & they called my name. Wrapped up and outta there by 9:23. From what I saw it was pretty organized thanks to the security officer, she was very informative & kept everyone in line. There was also ample seating but I can see how it would get filled by midday. The only thing I'd like is if they added more parking. Advice: try to get there by 9 & you'll be serviced within the hour. read more

Man this place is crowded!! I came in during lunch time and there was barely any seating left. The inside is small, so it makes this place looks that much more congested. Plan on spending at least an hour here if you need to get anything done. I need to do a name change on my SS card. Thank goodness a buddy of mine works there, so I just dropped the paperwork off to him. I came to pick up my ID, documents, and passport the next day. Otherwise, the wait was 45 minutes to have them process the application. read more

Got here a little past 9:30am today, and about 10-15 minutes in, I'm already next to be called. Obviously, I was expecting to be here a few hours. I'm a very happy camper so far. read more

Wasn't terrible. I didn't make an appointment and came around lunch and only waited 1 1/2 hours. I needed to get a new SS card due to marriage. The numbers they call aren't in order so that can be confusing. Also seats are limited and if you move for a second someone will take your spot. The customer service is decent, at least efficient, because once I got to the desk it took less than 5 minutes to get me out. It's a small office and it's always crowded, so bring a book and prepare to defend your chair. read more

I had to refile for Social Security due to a change in my status. I had a phone appointment with an agent from the Garden Grove Social Security office. Manny called me within a couple of minutes of my appointment. He was not only knowledgeable and efficient but was also friendly and informative. It is hard to know what to expect when you have to deal with a government agency but this was most pleasant. Thank you, Manny! read more

I received a letter from Medi- Cal or my network provider and the instructions told me I had to contact SS office to get a new BIC card. So I did call SS office. My last name is Nguyen....ok so a vietnamese female employee took my call and I was talking to her in English ( no I did not call a vietnamese speaking number but an English speaking number) and she says " you do not know how to speak vietnamese??? WTF???? !!!!!!! Last time I recall this is America not Vietnam... I almost went crazy ballistic on her but just kept quiet .. whoever that employee is should be fired!!!!??? I swear these people who work for the city/county should have QA tracking/monitering the calls.... read more

I was there this afternoon to help my sister making her ssn. It was her first time being here and her english skills is not good therefore she need my help. She prepared all the document which are required from SSA website. And the lady in door no.6 told us that she need more document to clarify. I didnt agree with her because all of the information are showing in my sister i20 and she has prepared all the required document. After I gave my question, she looked at me and said: " who you are? You are not her( my sister). You dont have right to talk here. Silence !". OMG, I have ever seen anyone ruder than her! She is working in government agency, guiding people and providing services. Her salary is paid from our tax but her attitude like shit! I went home and go to other SSA office. Never come back here again! read more

Disorganized system-wait times, waited over 2 hrs to be told i signed in for the wrong thing and then they put me back in line for another window to help me with what i need. NEVER come to this office, very rude and unhelpful! read more

I went to this office without an appointment to get a replacement Social Security Card. After I received the form by US Mail after requesting the form from the Social Security Administration. Read and computed form and brought verifications. Took a number upon arrival. I was seen and completed the process in less then 15 minutes. Great Customer Service. read more

I did not know that this is the nearest social security office since I live here in Anaheim. I went to this office this morning. Since I got married I needed to change my last name. I can't complain because I got to the office 20mins earlier and there was already 20+ people ahead of me. They started letting people in 10mins before 9am and the lines started moving really fast because half of them made an appointment. I got my ticket and sat down exactly 9am. They called me 15mins after and the person that helped me was very helpful. He told me that my last name is changed on the system and he told me that my next step is to go the dmv. Since I'm traveling in 6months I need a new passport as well. He told me all the steps that I needed to do and I can't thank him enough because he's very informative! read more

Me and my dad came into the office to get award letter and to get a replacement Medicare card originally the wait time was around 1-2 hours, however the lady at window 6(her name was Nguyen) helped us out right away which is amazing service read more

At approximately 11:00 AM on Monday April 25, 2016 I along with my Mother and experienced bad customer service from Vietnamese Social officer. I was told her name is Ms. Nguyen as she worked at window #1 (short hair, wear glasses). She became very hostile with me when I presented my paperwork to her for assistance. She talked very loud like yelling in Vietnamese, very rude, arrogant and unprofessional. She thinks she is in Vietnam? How could she be working with public relations if she cannot handle communication with the public? In 2005 I've experienced the same disrespect from her when I escorted my parents to the office on Brookhurst (old location). She frightened my parents at that time. Please remember that your salary is paid from our taxes. You are in government agency, guiding people and providing service. I cannot take any more at this time and need to bring attention to her supervisor/manager. I just sent a complain letter to Brand Manager of Social Security Administration-Garden Grove office today and faxed it to the SSA headquarter. UPDATE: I have received Acknowledgment Letter from Social Security-Office of the General Counsel-Office of General Law on May 3, 2016. Still waiting for Acknowledgment Letter from Garden Grove office. read more

Seems like one of them doesnt understand speak English!Here is USA,please if employee at window#1 who speaks Vietnamese and doesnt respect your customer at all,just quit instead of working for gov.She spoke vietnamese with which the guy followed me to replace my SSC!I did not even know what she told him!Ur served for me,not him!WTF!ANd the securiry guy did not know what happened at that moment,he just F****** altitude.I will never come here again,and continue complaining to the gov! read more

I visited this place and was very unappretiative of the help the asian man with glasses in window 2 was giving. He was rude and arrogant towards everyone he helped. I thought i was sitting in on the tv show "what would you do?"... this needs to be fixed. I understnad if you dont want to help everyone out, or if you get the same questions over and over, but thats your job... make the best of it. His behavior should be looked at. I regreted not complaining to the manager or who ever is in charge, but I was in a hurry. read more

Holy mole, take your calming meds before coming in here. We came here at the opening of there day, two hours later we are still waiting. Next time I'll tell my neighbor to make an appointment. Very true, the employees speak poor english, and sitting is very limited. I put my purse to save a spot and 3 X's asian ladies would actually ignore and sit on my bag lol, I would have to move them. Then some Asian guy approx 40ish goes to move my bag and I had to literally put myself to sit on both chairs lol then he stood mad dogging me lol, which sorry to say I gave it back lol. It's a cut throat office, get your gloves on. read more

Today's Lesson: If you're taking your parents to SSI, then make sure you go with so you know exactly what's going on. SSI employees don't necessarily take the time to explain you what's going on after the fact. read more

Very nice employee, l had wait just a little time in line, l was applying for my newborn social security card , Mr Chang was really helpful and very professional , read more

Today, I came there at 7:30 AM, At 9:00 AM, I got call by lady at window 3. She asked me what I needed, after that she told me to sit and wait. I had to wait over 1 hour, I thought they had forgotten about me. Around 10:15, one gentleman at window 11 finally called for me. I felt happy, but I was wrong I got one terrible helper. He looked at my tax claim file, and he didn't know anything at all. He said the agent who filed the tax claim for me didn't know how to do it, and that the "IRS didn't figure out that I fooled them". He made me really mad. I asked why he said that, he was In hurry and said, he just assumed that. And he shut the window in front of me. so rude Lucky for him, I didn't know his name. read more

Checked in a couple minutes before 9:00 AM and was driving out of the parking lot by 9:15 AM. I came in for a name change so I don't know if that is a much quicker service than others but it was very quick. read more

I went in today 10/6/17... at 3 in the afternoon just as a walk in... service was supper fast... Francisco was the person that helped my process he explained everything and was very helpful... very friendly guy.. read more

This office is the worst. One of their employees changed my deposit site to Bank of America where I do not have an account. This occurred in February and I still have not received my deposit for February. They told me after I went back several times that they can't tell me when I might receive that deposit. Calling the hotline several times was no help either. Each time I went to this office the wait was over one hour and they were of no help nor were they courteous. read more

I needed to become my mom's representative payee because the current one doesn't pay the rent like he should've and we ended up moving 4x within the past year. Luckily, we don't live with that payee anymore. The agent was helpful and believed my mom could be her own payee after talking with her and I was asking questions about what I can do just in case things go wrong because there are good reasons why my mom needs a rep payee and I wanted to ensure the benefits were received in time for the next month's rent. The agent was rude and told me he could ask me to leave when I asked questions that implied my mom was incapable of managing money and I wanted to know what I could do if she doesn't help. He was so offended that I questioned his decision. I wish I remembered at the time to tell him my mom tends to claim she doesn't have money when she does and has bought alcohol in the past which affects her medicine, so I wanted to make sure the benefits will be handled well. She may not have had any alcohol now for the past year, but with money in her hands, she could, so I was worried. He continued to be condescending when I tried to explain I'm just being careful and am worried about paying rent. He may have apologized for my situation and what's been going on in my life, but he didn't need to humiliate me. At least we managed to keep the current rep payee from getting a hold of my mom's benefits. read more