I am compelled to write this review to give a huge shout out to Cici. I can't say enough good things about her and my experience at the Woodland Hills store. She's knowledgable, kind, and most importantly incredibly patient! I've always had problems with proportions when it comes to couches, and Cici took the time to educate me about every aspect of sofas and walk me through the detailed options regarding my purchase. She's just a lovely person and if you're in the market for a sofa, go see her! read more

My sofa seems well built and the delivery service was excellent The two men were very professional and delivered the sofa very carefully read more

I rarely write reviews but wanted to give a shout out to the great quality, customer service and beautiful custom made couches delivered through the family business Sofas U love! I have always been happy with the multiple couches, ottomans and chairs ordered through them. The collection of fabrics and the quality of these and comfort is top notch. There is no where else that gives you so many options for custom made upholstered furniture. Always delivered on time and affordable prices. Love my most recent items! read more

Sofa U Love - Furniture Stores Near Me - Woodland Hills, California

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Highly Recommended. David is a phenomenal Rep. patient & With a great Follow up After sale. Vic & Delivery Team where on time and very efficient. 5 Stars. read more

Sofa U Love - Furniture Stores Near Me - Woodland Hills, California

I ordered a beautiful couch from here that I am very happy with. The quality is top notch and I know I'll have it for many many years. It looks very nice in my living room and is very comfortable. Highly recommend! read more

My husband and I have a beautiful new couch and a newly reupholstered chair, thanks to Sofa U Love, Woodland Hills. The staff is amazing, Liz in particular. She was so patient and caring and her design sense is incredible. The furniture was delivered a month earlier than it was promised, and is just what we wanted. So pretty, and soooo comfortable. The chair is ten times more comfortable than it was with the old upholstery. Thank you Liz and Sofa U Love. read more

Just called to ask some questions about the white sectional we bough a few years ago. Spoke to David, new owner. He was just as gracious, kind, and as generous with his time as the prior owner. I will definitely return to the Woodland Hills store in the future. read more

This is the third time we've had the opportunity to work with the great folks at Sofa You Love. Each time my wife has had an idea for a new couch/love seat combo, she calls David and the two of them design great stuff. The new combination is not only wonderful to look at but very comfortable to sit on. Prices are very reasonable and on par with equal quality products. We looked at so many pre made couch combinations this time and there was nothing as well built and comfortable as what we bought. We highly recommend Sofa You Love. read more

I'll update this because Vic does not want to own up to his company's actions: never did I say you swore at me. What you did say to me, I posted. Remember when I told you on the phone, "I am going to make sure your future customers know everything you are yelling at me?" I was not lying. And do not say "oil fell". What happened was, The men YOU Sent to my house (who did not work for Sofa U Love, they made clear) knocked over an expensive house decoration and in the process ruined the couch you made and my floor and side table. It did not magically fall. Mistakes happen. We understand that totally. How a company reacts when their business/employees make a mistake says everything about the company. You did not apologize. You screamed at me, you blamed me, you mocked me and told me to quit whining. I guess if people want their floors and couch ruined they can come here for sure:) read more

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Just bought my 2nd sofa from here in 13 yrs. The quality is fantastic! My mom liked my couch so much she took my old one and I got a new one. My old couch was still in great shape after 13 years. Easy to clean. Only had a little sun damage/fading, but she may replace the slip covers. Great value and selection of colors/fabrics and speedy construction for a custom sofa. Liz L. Sold us our recent sofa and was super knowledgeable and helpful. read more

WARNING!!!!!!!!!!! Never buy from this company...they do not care one bit about their customers or customer service! We bought a custom chair which turned out amazing. A month later, we went back to buy a matching ottoman. The ottoman did not match the chair, however. It was higher than the seat of the chair, and the legs didn't match. We returned the ottoman to have it fixed. After 2 months of hearing no updates, we went in to see the manager Arson. He told us "I don't know what to tell you." What??? What kind of an answer is that? We took this a bit further and talked to the main store, which promised to get back to us, but never did. It has been 18 months and we still do not have our ottoman. We now have an attorney working on the case, and will be taking legal action. SAVE YOURSELF THE AGGRAVATION! DO NOT BUY FROM THEM!!!! read more

We are so happy with our sofa sectional, over-sized chair, and ottoman! David was very informative and helpful in chosing the right design and he is also familiar with all of the fabrics and style options, which helped us make the right choice for our budget and style. I already plan on being a return customer and can't recomment SUL enough. read more

Run, don't walk out of the store. They will sell you one thing but good luck getting it for the price agreed to. 2 days before my sofa was scheduled to be delivered I got a call insisting I pay more even though I had already paid in full. After much fighting and aggravation I finally got what I ordered but it took an extra 5 weeks and 3 trips from y Their factory! IT'S NOT WORTH IT read more

Ordered a custom sectional due some weird angles in our family room and i goofed up on the back pillow design which caused the sofa to be extremely uncomfortable . We panicked since we paid thousands and thought we would need to redo the sofa. We called Arson our salesmen out to our home and without flinching said "no problem, we will remake all of the pillows". I was super impressed with what he said. While it took much longer than what we were told for the replacement and several calls, we received what he promised in the end and we are super thrilled. Our first experience with sofa u love goes back about 15 years ago with a different sofa and that one held up well with heavy usage. It's so hard to get quality customer service these days and would not hesitate going back again. read more

Bought a sectional from sofas u love in woodland hills. David took care of us. The sofa was delivered and it's absolutely perfect. The material we picked is beautiful, the sectional is clearly well made and to our custom specifications with a hideaway bed. David was easy to deal with very knowledgeable and always did his best to stay in touch returning phone calls etc. I would give them 4 1/2 stars if possible only taking away a little bit for the fact that the sofa was a little late in delivery. Highly recommend :-) My son says it's good to sleep on read more

Doesn't even warrant a star. Worst service I've ever experienced in any capacity. Eric appears to think he's to good to assist a customer when visiting his store location (acting busy behind desk - definitely not eager to make a sale), with a customer that had cash in hand to buy a new couch and I'm asking questions? He's not asking not interested. Asked/Inquired about quality of product (when it visually appears price point is too high for a factory outlet location) selling couches for $2600, with threads coming out of the cushions, seriously? and they were show room floor examples? Come on...clearly they need to be replaced. Definitely not a selling feature when dropping almost $3K. Absolutely pathetic to see people "working" in the "service industry" when clearly I'm not...there to spend money. Find another line of work. I'll take my money elsewhere. read more

I was an easy customer. Knew what I wanted and picked out fabric within minutes The gentlemen Arsen was very polite and helpful. The delivery was as promised two weeks. The delivery people were very nice My problem is that the chair and half (2 ) and ottoman we're not as fluffy and stuffed as the ones on the show room floor. Same for the 8'x8' sofa. I had them delivered to San Diego area and I just can't deal with sending them back. read more

Arsen gave me a good deal didn't even try to hassle me. Helpful and easy to deal with. read more

Sofa U Love - Mine! - Furniture Stores Near Me - Woodland Hills, California

Thank you (David) for another wonderful experience! I am so happy with my purchase that I made after several visits to the showroom. With David I have always enjoyed a very comfortable and no-pressure experience as I contemplated all of the options and now after my second purchase, I am certain that I will not purchase anywhere else. read more

I love this place!! I love the quality of the sofas and I always buy from here. This is my 3rd sofa from Sofa U Love. When I walked in this time I met MARLENA. Her customer service was impeccable! She was able to help me decide on a sofa using my parameters. She even came by and checked out my space to make sure the sofa would be perfect for the apartment. She has even gone above and beyond to help me find an area rug to match and ideas for decor! read more

It's been almost a year since I purchased my sofa from this company. A long enough time where I know what a colossal mistake I made. I was very specific with what I wanted. A family friendly sofa with material that is easy to clean and super comfortable for media room. What I got was a material that is impossible to clean And feathers poking me every time we lay on the sofa. I spent Alot of time with the salesman going through fabric and asking him for these two specific things. And I got the exact opposite based on his advice. He was the expert in his field. I feel conned. read more

We just ordered a sleeper/sofa from Vic and David! They gave us the BEST customer service and we love the couch. We will be back in a few weeks to order more pieces. read more

I can not say enough of my experience with the manager, Arsen, at the Woodland Hills, Sofas U Love. I have had my couch for over 10 years, it is still in fabulous condition. I just needed to recover the fabric. His help was incredible, the price was unbelievable and the quickness was just as incredible. It felt like I was dealing with family by my last visit I had to give him a big hug, he was just so thoughtful. I will be back whenever I need anything stuffed, recovered or brand new. I can't wait! Sincerely, Suzanne C. in Canyon Country read more

Purchased new slip covers for a sofa and love seat that I bought from Sofa U love years ago. Looks Amazing! Like brand new! Vic was extremely helpful and his customer service was amazing. Vic also helped me with a pillow insert that I needed right away, last minute for a birthday gift, which was extremely helpful. Thanks Vic! I will definitely be back and highly recommend this store. read more

We visited the Woodland Hills location on June 14, Arsen was our salesman, was very nice and answered all of our questions. My wife and I picked out the sofa style and fabrics, and paid a deposit of 50% on a very expensive custom sofa. Delivery was scheduled for June 26th. The next day Arsen called to let us know that the delivery date was incorrect and that July 2nd would be the real delivery date - no big deal, we have a sofa to sit on till then. Preparing for our delivery on July 2nd, we moved our current sofa out of the house, no small task, but were excited to receive our new custom sofa that day. Not hearing from the delivery center, I called, and they needed to call me back.... Arsen then called and explained that the fabric we ordered was delivered in bad condition, and was afraid if they ordered the fabric again, that they couldn't guarantee that it would be usable either, and suggested we come by and pick out new fabric.. OK. Arsen offered us any fabric in the room for no extra charge, and a loaner sofa (never delivered). Odd how they knew this but didn't call to let us know, saving us from moving our furniture prematurely. Promising that the sofa would be made within a week, we held our breath and waited. No calls about the ETA on delivery. So, I called Arsen on July 11 and left a message asking about the ETA, to which he said "it is almost done, just one more day and it should be delivered on either Friday (July 12) or Monday (July 15)"... Nothing. On Tuesday I left another message asking for our sofa, or a loaner sofa, or a refund. Arsen calls back and says it should be delivered on Thursday July 18th. Thursday (today) rolls around, and no call from the delivery center on an ETA, so I call them. I get put through to Johnny who doesn't know they were delivering a sofa to me that day, and asks if he can call me right back. No phone call back, so I call again. He says they are still tailoring our sofa and want it to come out perfect, and it can be delivered the next day, Friday! I asked why this would take so long, since I was told that it was almost done a week ago. I also asked why I should believe that it will be delivered tomorrow since we had already been told 4-5 different delivery dates with no such luck. He then told me that they would in fact deliver it today. We'll see. Its not worth the hassle. You are better of buying from Urban Home, Pottery Barn, or Macy's. read more

Don't even think about going to this place for re-upholstery!!! No matter how bad the job is done and how unsatisfied you are, they will never give you your money back, even partially paid $5,600 and now I have to give all my "better than new" living room set to Salvation Army. read more

Wow not even a hello!!! Walked in looked around for a bit... One other person in the store. Guess we were not the type of people they want to help:( to bad!!! read more

Arsen is wonderful at the Ventura Blvd store in Woodland Hills.. I just ordered a chaise lounge & love seat (custom made for size which is what they do best) am looking forward to receiving this furniture!!! Happily I add to my review above.. Our custom made furniture came and we are so thankful to Arsen and the wonderful delivery guys who so went out of their way to get our furniture the way we wanted! It's absolutely great!! THANKS ARSEN!!! read more

I appreciate the fact that Arsen went above and beyond what was required of him to deliver amazing customer service. I also am very thankful that Arsen has come by the house to patch our couch when the dog decided the couch was tasty!! read more

Betty was awesome. She helped us pick out a great sofa at a great price and went the extra mile, when an issue arose, to fix it. We bought our last sofa there 20 years ago and we will come back for the next one. read more

Thank you Arsen you are the greatest! I bought the low tuxedo sofa and it's the most comfortable sofa in the world. Best quality, best prices. I'm so happy and I recommend you to anyone who is looking for great sofas. -Orna read more

Arsen was the best he went out of his way to assist me. He offers amazing customer service. Everything was perfect a very good experience.

After looking for a sofa bed for a very short time we found ourselves at this locale and met the most personable salesman (Arsen) one could only hope to meet. He not only showed the patience of a saint but most of all his knowledge of the stores inventory and addressing our needs were most impressive. Without a doubt we would recommend this store and above all this salesman who made our purchase most memorable. Lastly, he promised the sofa bed would be ready in two weeks and lo and behold his promise materialized. Marshall read more

What can I say- buying a sofa bed here was a great experience. Alina was helpful, patient, and communicative. The original fabric I chose was on back order, and I needed this sofa bed before the holidays due to house guests. I popped in the store and found a nearly identical fabric match that was in stock, and it's beautiful! (My sofa is the light brown one in the photos above, with the cedar chest in front of it) I also requested firm foam on the seats and it is PERFECT. The stitching is tight and precise, and the bed pulls out smoothly. Delivery was precisely on time and very efficient. Thank you Alina!! read more

I bought a sofa here from a man named Arsen who went above and beyond to make sure that I got the best price possible. He also was very accommodating when it came to the comfort of the cushions on the couch, he made sure to get them exactly how I wanted them and was great at helping me until I was satisfied. I highly recommend this place to anyone looking for a quality couch and good service. There is a lot to choose from and the prices are fair for the quality of the product. read more

I love my new sofa!!! Arsen was so patient with me, and allowed me to change my mind while I was deciding what I wanted until I was completely happy. He gave me a great price and made me even more happy. But, I still did not know how much I was going to like it until it arrived! Delivery took a little longer than expected, but well worth the wait. And if the cushions are not as soft as I desire, he will exchange inside, after I live with them for a while. He is the best and I would recommend him and his store 100% Pamela D read more

I would highly recommend the Sofa U Love in Woodland Hills. Wendy is the person to ask for! If you work with her, you get the added benefit of getting advised by an actual interior designer. She has amazing ideas, and she really listens to and works with the customers. I went into the store several weeks ago, and pondered for hours over just the right chair. Wendy came up with some brilliant patterns and fabrics. She has a great sense of style. She is also very kind and patient. I'm due to receive my chair sometime next week. I have no doubt it will come out beautifully. Thank you Wendy!! read more

My experience at Sofa U Love was excellent. The gentleman I worked with, Arsen, was just terrific. He was very helpful and accommodating. I went back and forth many times to the store and he was very patient with me and not pushy at all. They do deliver in 2 weeks which is exactly what they promise. I was also told that if there was any issue or problem they wanted me happy and would be happy to take care of it. Fortunately, there was not, but I liked that policy. I would definitely recommend Sofa U Love. By the way, this is the third sofa I have purchased with them over the years. They hold up nicely for years. read more

I finally received my throw pillows at the end of July, and a correct back cushion insert on August 28th. I had to make several trips and dozens of calls. I guess I could have given up, but maybe that's what they expected. read more

This place is amazing. The salesman Arsen was great with the pricing. He was really patient with me and he gave me good suggestions. Arsen gave me a really good price for the most comfortable sofa in the store. I will make sure to come here again! read more