Very good service, I come here only because I'm happy with fast quality service. Missed you so much during Covid lockdown.

Treated rudely and did not get the service I wanted. The cashier was confrontational, unprofessional and nasty. Lastly, the car was not cleaned thoroughly. I do not recommend this business and I will not be back. read more

I went to this car wash for a wash and vacuum and it was the biggest waste of money. The inside of my car still has spots that were totally untouched and they barely dried the outside. They were in a rush and could care less when I pointed to the spots. I would never recommend this place and would never return. Based on all of the previous reviews, I am not quite sure how it even stays open. read more

Soft Touch Car Wash - You mean to tell me they wiped this? - Car Wash Near Me - Brooklyn, New York

Had the platinum wash this morning, and it looks great. We were the only ones there, so we did get extra special attention. But for $30 I expect extra special attention read more

Make sure to read the reviews and use your own judgment. Its in a convenient area for me but the service could be better.

This is how much car looks after the "Platinum" wash. I'm afraid to see what the silver wash is. All they do is vacuum. read more

Soft Touch Car Wash - Car Wash Near Me - Brooklyn, New York

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First they slammed my cars doors with their brooms. Then they put my dirty rugs all over the car and not to mention the spots they didn't even clean. Overall the workers dont give a fk about your car so avoid this place at all costs. read more

Do not recommend this place. It was my first time using these guys and I will never come back. I was parked under the tree so I got a lot of bird poop all over the car. I live close by so I decided to try these guys. My car wAs almost as dirty after the wash as it was before it. read more

A car wash here is already $19.99 plus tax, for a total of $21.76 which is by no means cheap. Today, after attendant already sprayed a few small spots with bird droppings, he informed me I had to pay another $5.00. I'm sorry but you don't charge someone before they agree to you performing the service. Now the cost to have your vehicle cleaned here is by no means cheap, that the ownership should think charging people more to "clean the bird sh*t" is a good idea. The staff at the entrance was very rude, and made a stink when the cashier went to have my ticket adjusted, and which point they stopped spraying the few areas with the hose, that had droppings. If you guys want your loyal customers to continue patronizing your establishment I suggest your employees change the way they perform their service, and stop trying to up sell us to $30.00 for simple 2 minute car wash. We're getting our cars cleaned because they have dirt or crap on them. Isn't that way we came in first place? Otherwise I'll take my vehicle to sunset park to be cleaned from now on. read more

The owner must lack basic business skills, and certainly lacks quality control in every respect. Terrible service, RUDE, and just a C- car wash for too much money. Any review over 1 Star is likely fake, what an absolute shit show! read more

Honestly I think unless you need a car wash quick and dont want to go anywhere else far, I wouldnt go here. Ive paid for the highest package and my car probably still came out no different than if I were to opt for the midtier or lower tier package as a non-car enthusiast. I just want my car clean and get the crap off my car that I dont want to clean myself like bird crap. But honestly ive had times where I had birds barrage my car with bird poop and I came here for a quick car wash and it came out with the SAME EXACT stains on my windshield as before. Like the same pollen marks on my car for 2 months that I came to this place every single time I come here for like 2-3 times the same parts of the windshield where the wipers dont touch are JUST as dirty. So... take what you can from my review but unless you have no options, you have other options you can find on yelp. I also noticed that the brush scratched my car as well too when it was new...its a lease but for people who care about their cars I wouldnt bring it here or any machine washes in general. read more

When I needed to wash my car, I would usually come to this car wash -- they normally provide "decent" service. Sure, a little pricey for an exterior-only wash, but oh well. Never Again! This car wash is in Bay Ridge, Brooklyn. If you didn't realize, there are a lot of trees in Bay Ridge and the surrounding neighborhoods (Dyker Heights, Bath Beach, Bensonhurst, etc.). Birds live in trees. I think at this point you realize where I am going with this, especially if you ever parked under a tree in Brooklyn. As I have done many times before, I took my car with all of the bird poop to the car wash. As I normally did, I waited, lined up in the street, until it was my turn to drive into the conveyor. Then, as they are about to start, one of the guys comes over and tells me "bird shit is $10 extra" -- his words! (Yes, this is how he talks to a customer!) I ask if he is joking, because maybe he has a sense of humor...but no. Despite the fact that I have been to this car wash many times over the past year and have never had this problem before (because let's face it, birds are common in this part of Brooklyn!), he insisted...so I left. As there is no parking on the street, I could not go in and speak to a manager, but let's face it...at that point I was done with this place. This is a car wash. Cars get dirty. In this part of Brooklyn, cars get especially dirty as a result of birds. Charging extra for that is just clearly nickel and diming the customers for foolish reasons. I'll be going somewhere else, and I would suggest that if your car needs cleaning, that you go somewhere else as well. read more

This is the neighborhood car wash that I frequent when I can't give my VW the hot, one-on-one, bucket and brush, soapy loving that it deserves. The wash: You can pick from a menu of regular, gold, silver, or platinum services. I believe the most expensive package is $16.99, which is still totally affordable. These guys are fast and do a reasonably good job for such an operation. I'm in and out in 5 to 10. Bonus points for the paper floor mats so my newly vacuumed mats don't get soiled right away. The other cool stuff: Females, they do "Ladies Day" discounts. And in my experience every day has been ladies day, which is sweet! Also you can sign up for a members card that gives you points towards a free car wash or automotive supplies in the shop. read more

The guys here cleaned my car like it's never been cleaned before. My tires are spotless. I've been many places but it's never been as nice as here!! read more

Worst car wash I ever have. I tell the guy I would like to have a basic wash outside of my car, he charge me for $19.99. After I point out the correct price on the price board, then he changed it. It's not the first time like that. Worst way to run a business. Just don't go. read more

This place is honestly the worst and the workers here are bums. I have gotten my car washed here about 5 times and will never return. For starters the prices aren't cheap. Secondly, they never dry your car. Every single time I've gotten my car washed it was still soaking wet and I ended up having water streaks. Another time I needed a wash since I parked under a tree and had at least 20 loads of bird sh-t on my car. I get out of the wash and realize they're are still about five good loads sitting on top of my car. What the hell? Don't waste your money, find somewhere else. I now go to the place on Bay Parkway and 70th. Obviously further away but the prices are much better, the service is a LOT better, and the interior cleaning is a lot better. read more

BUYER BEWARE! This car wash has come up with a new way to screw their longtime customers. When the non-english speaking attendant says the word "MAT?" to you say "No", or you will be charged double for a regular car wash that includes your mats getting sprayed. Further, if you complain to the desk, they will do nothing to correct the situation. Instead, they will tell you that YOU misunderstood. I've been a customer here for years -- this is a very deceptive business tactic. I'm sad to have to leave this review. read more

This was probably my worst car wash experience to date. First of all...let me just say that i am not one of those persons who expect top notch treatment, just basic courtesy and this was less than that! I felt i was rushed out of my car without time to decide what car washing service i wanted so the most expensive service was chosen for me. The guy didn't even bother to let me know it was much more in price. I let that go...but then at the conclusion of the wash, i did a post scan only to notice trash on back seat, my mats not laid back down on the car floor well and my shoes that were in the back thrown onto my back seat...dirty shoes on the seat after it was supposedly just cleaned. Nothing was said to me to know whether they were done or not. Awful and very disappointing experience. Soft touch is the absolute wrong name for this place!! read more

I wish I read the other reviews before I was sucked in by the convenient location and the lack of a line. This car wash was $33 and was slapdash at best. No problems with the exterior, but it was as if they washed the mats in stale water. Spots were missed all over, and a car should not come out of a car wash smelling musty. They're the only game in town (Bay Ridge), but the beauty of a car is that it can be easily driven to a different neighborhood, where a good, basic car wash usually costs closer to $15. read more

Location is good for me wash on my way to work. The staff at the front desk (two young ladies who rotate days) have always been very nice and professional. Because of their attitude toward me I opened an unlimited wash account after one of the suggested the idea to me. Friendliness has made a big difference earning my business. read more

So I've been a member here for a pretty long time, did the monthly cause I thought it was a good deal and let me tell you it's NOT, the so called manager CARLOS GONZALAS can't even manage to speak English yet alone manage a business .... put my car through the wash and my rear driver side rim came out with a huge scratch on it. Told him what happened and he goes let me check the camera, checks the camera where u literally see the machine push my rim to the side and the quality is shit and goes you see it was already damaged. After that I tell him to cancel my membership and reimburse me the rest he says no reimbursements and runs in the office like a coward. Kept knocking on the door and he stayed inside like a child. Real quick to take ur money and real quick to hide from problems great place of business.... yea right UPDATE : Since you want to bring up what occurred the last time we'll talk about that too, I had stopped going to the car wash for a month since my car wash in the shop and after numerous times of contacting ur establishment, nobody picked up the phone so I disputed the payment, after I got the car back I came and spoke to CARLOS your great manager who assured me that they had not been notified and not to worry and if we indeed had gotten in touch I would've been given an extra month for free. Then I come to wash my car one day and my membership was terminated, and I spoke to CARLOS who denied we ever had that conversation!!! Yes indeed a great manager yet again. Then after speaking to you, you reinstated my membership so elaborate on this so called "scene". Please do not say my review is misleading, nobody was being brought up to speed since you were present throughout the whole encounter. There is no reason for shady business, you could be honest and just admit your fault. My car is garage kept and I have a spot by my job so I find it hard for my rims to get curbed if it's never parked by one read more

Soft Touch Car Wash - Car Wash Near Me - Brooklyn, New York

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Ordered interior super clean (detailed) and they took my prder wrongly and made just regular carwash. Tried to upgrade the service and being told that need reservation for next day. read more

I've been going to this car wash for years because it's the closest to my house. When I went today I was surprised that they jacked up their prices. Super expensive and not impressive job. Won't be coming back. read more

Took my car for a simple wash and vacuum. Came out with a cracked rear view mirror. The owner said it's due to age but I doubt my car aged that much in the time it took to go through the wash. This after the guy in the front got pissed because I changed my mind on the type of wash I wanted. A simple I'm sorry would've sufficed. The mirror is cracked and it wasn't that way when it went in the wash. I have witnesses that have been in my car today! But I'm not surprised you won't take responsibility based on the other reviews. This might be why you have 1.5 stars read more

The cashiers are the sweetest they are very helpful and even though it gets hectic in there they still get us in and out

I don't have trouble getting on conveyors in car washes. Your answer was nonsense! I have trouble with rude people who insist on interacting in a rude and disrespectful way. Do you see your ratings, you have a problem! read more

I never appreciated places that take advantage of people that are vulnerable when it comes to cars. My wife took her car to get it washed, and asked for a basic inside/out wash. $31 later she ended up with their top of the line package. Not nice! Basic means basic, don't try to up-sell because you see a female. read more

I give this place 5 stars. I don't agree with the other viewers. This place is one of the best and I am a driver for 30 years and live in brooklyn for 46 years. I don't own the place and have no connection with this place other than a customers. The washes are clean, the workers are nice and respectable. I have been to many many car washes over the years and this place is one of the best. I own 3 cars with my wife and all 3 cars are cleaned by this place. I deeply recommend this place. Thank you. read more

Soft Touch Car Wash - Car Wash Near Me - Brooklyn, New York

This place is awful. They do a mediocre job and the people who work here are rude. The man who directs the traffic didn't ask me what service I wanted, and instructed the guys who clean to start vacuuming before I was out of the car. I asked them to wait until I moved my bags, but no one listened and they moved my purse and wallet. Very disrespectful service. I spoke with the manager who spoke with them immediately but this has been my experience here many times. Very unhappy with this place, and will not return. I'll go to golden Touch in Park Slope. read more

I love this Car Wash. I started going there a couple years ago to keep my BMW clean. The prices are very reasonable. I can get a full service car wash and have the floor mats shampooed for only $20. I just had them detail the interior of my X3 for $80. They also washed the exterior (not detail). It looks brand new! Now I can get a new car whenever I want for less than $100! Woohoo! read more

The guy that sets you up in the front was really really nasty and rude. I've never had a good experience here but this guy was a complete asshole to me (for no reason whatsoever). One pony town. read more

Horrible. The whole interior of my truck wasn't cleaned properly. The mats still had dirt on them and cup holders had dust everywhere. I Expected more after paying for a platinum car wash! read more

Just moved to Bay Ridge 2 months ago. Am originally from Elizabeth NJ. A close friend of mine referred me to this Car Wash. Ive been coming numerous times and So far i am pleased with there services. The workers do the job right, the cashiers are friendly. One of the things i dislike about this place i brought my child one time and went to the restroom, when i turn on the faucet to warm it was freezing cold water. There wasn't hot water at all, on top of that while waiting for the workers to finish my car i was freezing because there wasnt heat and it was like i was literally outside. Its ridiculous. The owner should considerate on fixing this issue. Us as customers would like to be somewhat warm while waiting for our cars to be done, especially with this type of weather. No heat or hot water its insane. read more

WORST CAR WASH IN NYC. If I could give this less than 1 star I would! Left my Windows scratched and scuffed up inside car, it's a BRAND NEW CAR and they denied it all! (But offered some free washes LOL to scratch up the rest of the car NO THANKS!) Clearly their staff is careless. Car was left wet all over and interior was barely cleaned. Save yourself a headache and go somewhere ELSE! read more

Excellent, professional employees and clean! I go here often and it's always a perfectly executed wash

A one star rating is too high for this joke of a carwash. How they stay in business is beyond me. Worst carwash I've ever been to. I've been to a lot over the years. It's terribly over priced for the substandard service. Charged extra for bird poop, and didn't get it off. Charged extra for vacuuming because of my mini suv. Worst vac job ever. And to top it off, employees are rude and unfriendly. What a place. read more

This Car Wash is a BUST! A rip off and the worst. I went today and the problem is they rush their assembly line of washes trying to make as much bucks as possible, when the men wipe it down they are useless, careless and wipe so quickly leaving wet marks and dripping roofs to stain the sides of your car. Basically no one really cares for your shine. They have jacked up the price and only car to turn over as quickly as possible. You are wasting your time in a dive joint where they don't care what they serve you. This is the worst car experience in bay ridge. you are better elsewhere. A message to the managers and owners:---you should really start giving some love to after the wash moment. It's clear you care about getting your money and that's it. read more

Great spot for quick car wash but ONLY if ur looking to get the outside cleaned. The dont do a good job cleaning the inside I paid 25 for the platinum wash ( that included everything. They didnt even shampoo the carpets, or clean the inside. I had to go grab a manager and even then they barly did anything. Not recommend read more

So I've lived in Bayridge for the past seventeen years. I don't know if this car wash has changed owners and managers but after waiting in a long line, I finally get my chance to go next. Then just when I'm about to enter one of the attendants cuts in front of me with someone's car. I honk my horn and he just looks at me and blows me off. So he goes thru and then another Attendent tries to do the same thing with another car. So I jumped in first and told him fuck that!! I get in and the manager is standing there, I told him why is he letting other cars cut the the line and he tells me IF I DON'T LIKE IT TOUGH SHIT. Wow REALLY!! I told him this is how you treat customers? He says I don't have to come back if I don't like it. Needless to say YOU JUST LOST A 17 YEAR CUSTOMER!!! I would not recommend this car wash to anyone. read more

I have a 2018 bmw coupe all white let me tell you my experience ... I got the platinum package which it was 27.00 $ ... they was done with the car in about 5 mins the people in their can't really talk to much English which I have no issues with but when you don't really know what you're doing THEIRS A ISSUE they only vacuumed and dryed my car and sprayed the window I've been to other car washes where they really take your time and clean the inside .... my cons with this car was is I paid top dollar to get a good detailed wash or at least something close to it , they were still a lot of crumps dust inside my car I asked them where was the tire shine I was told the machine already shined my tires which was RIDICULOUS I never once heard something so oblivious like this ever !! & the tires looked regular the same way as it did when I came in , they was no evidence of any wiping or cleaning inside the car which was the seats dash board , they were still plenty of spots on the outside of my car I need to talk to management where this needs to be resolved because I am not happy at all !!! ... I work hard for the money I have , I feel like I got riped off big time I want what I payed for period! read more