They did a great job washing and trimming my senior dog. There was great communication before and after the services. Everyone was very nice and helpful. read more

SoftPaws Pet Spa & Boutique - Pet Groomers Near Me - Parker, Colorado

I wish I didn't have to leave this review, but after a dismissive and frankly, quite rude phone call with the owner, Suzie, I feel compelled to share our experience. We've been customers for the past two years with multiple dogs groomed here, but this last visit was deeply disappointing. All four dogs came back with mediocre grooms. The groomer showed little regard for our reasonable requests--like leaving the eyelashes longer or keeping the face rounded and fluffy--and instead did what she wanted, regardless of what we asked. Our puppy's groom was especially disappointing. While we understand the importance of a "gentle" first experience, the result felt more like a rough draft than a professional service. The excuse--"it's his first groom, so I'll do what I can"--felt like a way to justify a lack of effort, not a thoughtful approach to care. If you're only delivering a fraction of the service, then pricing should reflect that. See the photos attached. We've had first-time puppy grooms here before here with Kyle & Lisa with no issues or excuses. Unfortunately, this experience didn't meet the standard we've come to expect. Even more disappointing was the owner's inability to receive customer feedback with professionalism or openness. A resistance to constructive criticism is not only frustrating--it's ultimately unsustainable for any service-based business. read more

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We've been taking our anxious and elderly dog to Suzy Soft Paws for about two years. We started with the mobile grooming and switched to the in-store location when they opened up that option. They are gentle and loving each time, even when our old girl gets crabby. Lisa is an angel. She's patient and trustworthy! Also, we appreciate the ease of setting up appointments online, by text, or by phone. read more

This is the only grooming service we will use in Denver. Perfect for dogs who are anxious and don't like to be crated at a facility for hours. The team is professional and efficient, the service is quick and convenient. We've been very pleased with every single cut. When we used to take our dog to a facility, he would come home visibly upset and it would take him some time to shake the nervousness. When he finishes a groom with Suzie SoftPaws, he comes back happy, tail wagging. This shows us they are gentle and patient with him. They know how to handle nervous pups. Absolutely worth every penny. read more

SoftPaws Pet Spa & Boutique - Remy's haircut - Pet Groomers Near Me - Parker, Colorado

Looking for a great groomer? Suzy's SoftPaws won't disappoint! Thank you Lauren as Aggie looks great. read more

SoftPaws Pet Spa & Boutique - Aggie - Pet Groomers Near Me - Parker, Colorado

My pets mean everything to me, including being well taken care of while groomed. These amazing ladies showed up...in the cutest grooming mobile...I could see my pets being groomed... You really sense they LOVE grooming dogs!!! My pups look amazing!! Great experience. My go to grooming place now!! read more

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I have a dog who is deaf, blind, and can't smell anymore who is about 6 years past her life expectancy for her breed. Susie and staff are sweet to her and somehow do a phenomenal job when she is scared of the slightest touch to her. Been using their mobile service and now their local service for years. read more

My baby loved being pampered. The space was warm and welcoming. The staff were beyond friendly and super attentive to my dogs needs. Amazing first experience here. We will be back. read more

SoftPaws Pet Spa & Boutique - Baby girl loved her spa day - Pet Groomers Near Me - Parker, Colorado

We have three fur babies, Scarlett (10 year old Yorkie), Piper (2 year old Cavapoo), and Finnegan (1 year old Cavapoo). They are all terrific dogs but the two Cavapoo's have pretty bad separation anxiety so it's hard for us to leave and trust them with just anyone. This was our first grooming for the Cavapoo's and our first time at Softpaws so we were anxious ourselves but the folks at Softpaws were incredible! Suzie met us at the door and helped to calm down the Cavapoo's who could sense something was off. This would be the first time mom and/or dad would not be with them. Again, Suzie took the time to get to know them, petting, reassuring, and not immediately leashing and corralling like we've seen other groomers do. She let them do their sniffing, and inspecting and get comfortable with her and the shop. She even let all three share a room rather than put them in separate kennels. Susie kept us informed on their progress and behavior through text messages throughout their appointments. When they were ready to be picked up Susie helped us get them to the car and was dry kind, gentle, and reassuring the entire time. The services she and Softpaws provided were exceptional! All three of our dogs looked amazing and their coats were super shiny and soft. Softpaws will be our new go-to grooming service for sure! read more

I would not trust anyone but Suzy to groom our dogs. She is the "dog whisperer." Suzy managed to quickly gain the trust of our rescue dog, which was quite a feat considering the dog doesn't trust anyone. Our dogs always look and smell wonderful when Suzy is done with them. read more

SoftPaws Pet Spa & Boutique - Droogie looking fabulous! Thanks, Suzy! - Pet Groomers Near Me - Parker, Colorado

I have a feisty 10 month old full of testosterone hard core Shih Tzu that fights anybody that has a brush in their hand... Kyle came by a couple of times and got his mop in order Haircut wise! Thanks Suzie Soft Paws Grooming! I'll see you again in two months! read more

SoftPaws Pet Spa & Boutique - Pet Groomers Near Me - Parker, Colorado

Simply outstanding. This by far is the best grooming Chanel has ever received. Amy was very professional. She educated me on all the different tools she uses and how it plays an impact on the stress of our fur babies. You can absolutely tell Amy has such a strong passion and understanding for our fur babies. She is the definition of EXPERT. You know you have chosen the right groomer when the first thing she tells me is that she will do what's absolutely best for Chanel depending on their own individual stress level. That's how i instantly knew Chanel is in loving hands. Chanel will be 12 years old in December. It's important that she is in good hands. Thank you so much Amy for the incredible experience. Chanel will be seeing you again!! read more

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Kyle is the best! Our dog always comes back to us looking pristine, well taken care of, and smelling great! Most of all, our dog is generally very hesitant around new people but she warmed up to Kyle immediately! We've switched to mobile grooming because of our schedules and it has been a life changer! I love that the staff is responsive and I love the schedule ahead!! We will continue to use Kyle for all of our grooming needs! read more

SoftPaws Pet Spa & Boutique - Pet Groomers Near Me - Parker, Colorado

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Amy just finished up with Stella and we are very happy with the service. We just recently moved to Denver and Stella has been loving the outdoors. With all of her play, she for sure needed a good cleaning and Amy came to the rescue doing a great job grooming our little girl. Amy was on time, very communicative and was very kind to Stella. She recognized that Stella might not have liked the air dryer or her nails clipped and took an extra ten minutes to just let Stella relax a little. Great to know she wanted Stella to not be overwhelmed. Stella also got this fun spooky bandana! Also, they did a great job reminding me of the appointments, they are pretty busy so you have to book them up sooner than later. read more

SoftPaws Pet Spa & Boutique - My pup Stella Artois fresh from the groomer - Pet Groomers Near Me - Parker, Colorado

They are the greatest! So sweet, gentle and loving. My shihtzu and shih-poo love Suzi. Laura has done a great job too on their faces and very consistent quick cuts! read more

Our groomer was amazing! My dogs can be skittish and she just worked through it and was so sweet and gentle! They all smell and look so good with nice short nails! Super happy! read more

My girl just LOVES Brooke! She is always so happy to see her which tells me Brooke is taking good care of her. My girl is a doodle so naturally gets matted but Brooke never shaves her down and she comes out looking beautiful. Thank you Brooke! read more

They were so speedy & kind! First time booking with them & i will definitely continue to book with them! Kyle was a gem

Awesome grooming service! Wouldn't take my dogs to anyone else. We have been using Suzie to groom our dogs for a couple of years now. The ease of mobile grooming makes us love it even more! We have an Australian Labradoodle and an Australian Mountain Doodle and they love Suzie and her other breeders on staff! Today we tried Suzie's new shop and it was great too! Give her mobile or new brick and mortar shop location a try you won't be disappointed! read more

SoftPaws Pet Spa & Boutique - Branson our Australian Labroodle after his grooming! - Pet Groomers Near Me - Parker, Colorado

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Kyle is great with our 2 dogs. I love that our dogs get to stay at our home to be groomed and they never have to be in a kennel. They always look and smell great afterwards. read more

Love the care and comfort they give my dog at every cut! Kyle is our favorite groomer and always makes Teddy looks and smell wonderful.

Friendly people, clean and beautiful shop, and your pup gets the royal treatment in their own spa room. They did a great job with my border collie who has very thick fur and a distaste for blow dryers. It's such a step up from the typical grooming salon. Great concept and I'm so grateful I found them right out of the gate after moving here. And their prices are reasonable too! read more

Soft Paws was recommended by a friend who uses the mobile unit. i had difficulty finding groomers who worked well with golden doodles as my dood's skin matched his skin and would come back with multiple knicks and bleeding. Eva came out twice had 2 great experiences and my dog looked amazing. Unfortunately, Eva is leaving the salon and I can undeeratand why after my experience with Suzie Blackshell, the owner. on 9/6 I brought my dog and a 6 month old whoodle puppy for his 1st puppy grooming. Regardless of the groomer I expected similar results and what I experienced was a nightmare! i received a rude and aggressive call from Suzie 2 hours after I dropped the dog off about plucking. I had explained that it needed to be done in pieces. I txted and stated I needed to pick them up as I had somewhere to be. When I came in I heard my dog wailing in a way I've never heard him. He is sweet tempered and quiet. I had to ask for it to stop and it was Suzie who was doing it. The dog was shaken and fearful, they didn't have their collars on or leashes and the grooming job looked like someone got angry and sheared them like sheep. She even made a remark about my puppy looking odd and funny looking. My doodle's tail was gone and sheared the entire tail down to the skin. Add insult to injury, Suzie added extra charges including a small curly dog for the puppy who has straight hair. $420 total. She also said I should have my dogs groomed every 6 weeks, which is a great business model for her. It had been 8.5 weeks since the last grooming. Her energy was hostile and angry, not someone who cares about animals. The next day fluid was seeping from skin on his ears and licking a paw and began limping. I txted about the symptoms and the front desk staff said Suzie wasn't available. Suzie called wothout leaving a msg. That is the last communication I had. I paid $279 for a vet visit, who said the paw pad on his foot had been sheared and was injured but not cut. She also noted the very poor grooming job and wanted to know the name of the salon. luckily, there wasn't any ear drum damage or bleeding in the ear canal but confirmed they stirred up inflammation bc of the ear plucking technique. I submitted a Better Business Bureau complaint on 9/12 which was sent to the business 9/17 and she has yet to respond. PET GROOMERS need to be licensed, as I discovered there is no state certification. What I should have done was call Parker Police and file a charge of animal abuse. read more

We are so happy we found Suzie Softpaws to groom our mini poodle. Kyle is fantastic with him! Our puppy is happy to be groomed. He comes back looking fresh and beautiful. It's very convenient having them come to your house. Highly recommend! read more

Top notch. They do an exceptional job with grooming and listen to their clients. They are flexible and well organized. Would highly recommend. read more

After been stood up by another mobile service one too many times we made the leap over to Suzie SoftPaws earlier this year and I'm so glad that we did. Kyle is our groomer and he is fantastic with our animals. We have a senior dog with special needs and Kyle is always kind and accomodating with her. She always comes back in the house with a pep in her step! So refreshing to see! We also have a puppy who gets into everything and is always super dirty but he once back in our home he has that glorious puppy smell back. Kyle is also almost always early or on time, something we always appreciate, he's also incredibly efficient and fast. As a busy mom i love that i can get things done while my dogs are getting primped but that i don't have to be stuck waiting for them to be finished. We highly recommend Kyle as well as Suzie SoftPaws to help with all your grooming needs. Thank you all so much! read more

I have been using Suzie Softpaws for quite a while. She does an amazing job with my lab and super cranky, elderly papillon. Suzie is very professional and is able to adapt to the changing needs of my pets. I highly recommend Suzie Softpaws! read more

SoftPaws Pet Spa & Boutique - Beautiful Koda - Pet Groomers Near Me - Parker, Colorado

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Our first appointment was AWESOME!! Our little 12 yr old Havanese, Parker, was well taken care of, well groomed & loved by Suzie & Amy!! We waited a long time to become clients of Suzies, because she was always booked & had no openings for new clients. It was well worth the wait! Parker's haircut was well done & with such precision. He looked & smelled great & was treated with kindness & love! Suzie , you're the best!!! So thankful we found you! Thank You! I recommend you call Suzie to schedule your appointment today!!! read more

Great communication and great service. Very glad I found Suzie and Amy to take care of my senior doggo's grooming needs. He came away far more relaxed and happy than when he went to traditional groomers and looks very cute too. I'm looking forward to engaging them again! read more