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    SoftPaws Pet Spa & Boutique

    4.8 (32 reviews)
    Closed 9:00 am - 5:00 pm

    Services - SoftPaws Pet Spa & Boutique

    SoftPaws Pet Spa & Boutique Photos

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    Puppy - immediately post groom

    I wish I didn't have to leave this review, but after a dismissive and frankly, quite rude phone call with the owner, Suzie, I feel compelled to share our experience. We've been customers for the past two years with multiple dogs groomed here, but this last visit was deeply disappointing. All four dogs came back with mediocre grooms. The groomer showed little regard for our reasonable requests--like leaving the eyelashes longer or keeping the face rounded and fluffy--and instead did what she wanted, regardless of what we asked. Our puppy's groom was especially disappointing. While we understand the importance of a "gentle" first experience, the result felt more like a rough draft than a professional service. The excuse--"it's his first groom, so I'll do what I can"--felt like a way to justify a lack of effort, not a thoughtful approach to care. If you're only delivering a fraction of the service, then pricing should reflect that. See the photos attached. We've had first-time puppy grooms here before here with Kyle & Lisa with no issues or excuses. Unfortunately, this experience didn't meet the standard we've come to expect. Even more disappointing was the owner's inability to receive customer feedback with professionalism or openness. A resistance to constructive criticism is not only frustrating--it's ultimately unsustainable for any service-based business.

    Remy's haircut
    Ryan M.

    This is the only grooming service we will use in Denver. Perfect for dogs who are anxious and don't like to be crated at a facility for hours. The team is professional and efficient, the service is quick and convenient. We've been very pleased with every single cut. When we used to take our dog to a facility, he would come home visibly upset and it would take him some time to shake the nervousness. When he finishes a groom with Suzie SoftPaws, he comes back happy, tail wagging. This shows us they are gentle and patient with him. They know how to handle nervous pups. Absolutely worth every penny.

    Aggie
    Marianne M.

    Looking for a great groomer? Suzy's SoftPaws won't disappoint! Thank you Lauren as Aggie looks great.

    Tonya M.

    My pets mean everything to me, including being well taken care of while groomed. These amazing ladies showed up...in the cutest grooming mobile...I could see my pets being groomed... You really sense they LOVE grooming dogs!!! My pups look amazing!! Great experience. My go to grooming place now!!

    Droogie looking fabulous! Thanks, Suzy!
    C Miranda C.

    I would not trust anyone but Suzy to groom our dogs. She is the "dog whisperer." Suzy managed to quickly gain the trust of our rescue dog, which was quite a feat considering the dog doesn't trust anyone. Our dogs always look and smell wonderful when Suzy is done with them.

    Baby girl loved her spa day
    Amy H.

    My baby loved being pampered. The space was warm and welcoming. The staff were beyond friendly and super attentive to my dogs needs. Amazing first experience here. We will be back.

    Phil S.

    I have a feisty 10 month old full of testosterone hard core Shih Tzu that fights anybody that has a brush in their hand... Kyle came by a couple of times and got his mop in order Haircut wise! Thanks Suzie Soft Paws Grooming! I'll see you again in two months!

    Kyleigh T.

    Kyle is the best! Our dog always comes back to us looking pristine, well taken care of, and smelling great! Most of all, our dog is generally very hesitant around new people but she warmed up to Kyle immediately! We've switched to mobile grooming because of our schedules and it has been a life changer! I love that the staff is responsive and I love the schedule ahead!! We will continue to use Kyle for all of our grooming needs!

    Chanel from the side. Her coat is evenly cut. No strays.
    Stephanie G.

    Simply outstanding. This by far is the best grooming Chanel has ever received. Amy was very professional. She educated me on all the different tools she uses and how it plays an impact on the stress of our fur babies. You can absolutely tell Amy has such a strong passion and understanding for our fur babies. She is the definition of EXPERT. You know you have chosen the right groomer when the first thing she tells me is that she will do what's absolutely best for Chanel depending on their own individual stress level. That's how i instantly knew Chanel is in loving hands. Chanel will be 12 years old in December. It's important that she is in good hands. Thank you so much Amy for the incredible experience. Chanel will be seeing you again!!

    My pup Stella Artois fresh from the groomer
    Charles Z.

    Amy just finished up with Stella and we are very happy with the service. We just recently moved to Denver and Stella has been loving the outdoors. With all of her play, she for sure needed a good cleaning and Amy came to the rescue doing a great job grooming our little girl. Amy was on time, very communicative and was very kind to Stella. She recognized that Stella might not have liked the air dryer or her nails clipped and took an extra ten minutes to just let Stella relax a little. Great to know she wanted Stella to not be overwhelmed. Stella also got this fun spooky bandana! Also, they did a great job reminding me of the appointments, they are pretty busy so you have to book them up sooner than later.

    Branson our Australian Labroodle after his grooming!

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    21 days ago

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    Suzie B.

    Thank you, Hope!

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    9 days ago

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    Suzie B.

    Thank you, Jason!! <3 -Suzie

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    6 months ago

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    Suzie B.

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    1 year ago

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    Suzie B.

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    8 months ago

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    2 years ago

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    Suzie B.

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    2 years ago

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    Suzie B.

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    3 years ago

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    10 months ago

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    Suzie B.

    Thank you so much!!

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    2 years ago

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    Suzie B.

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    2 years ago

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    Suzie B.

    Thanks so much Kristie! Baby was such a sweet girl!!

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    1 year ago

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    2 years ago

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    Suzie B.

    Thanks so much Phil we'll see you two soon!

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    2 years ago

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    Suzie B.

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    4 years ago

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    Suzie B.

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    4 years ago

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    Suzie B.

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    2 years ago

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    Suzie B.

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    2 years ago

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    Suzie B.

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    2 years ago

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    Suzie B.

    Thank you so much Tammy! Can't wait to see them again!

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    2 years ago

    They were so speedy & kind! First time booking with them & i will definitely continue to book with them! Kyle was a gem

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    Suzie B.

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    2 years ago

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    3 years ago

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    Suzie B.

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    3 years ago

    Love the care and comfort they give my dog at every cut! Kyle is our favorite groomer and always makes Teddy looks and smell wonderful.

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    2 years ago

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    Suzie B.

    Thank you Kim! Jack was the best! <3

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    3 years ago

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    2 years ago

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    Suzie B.

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    2 years ago

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    3 years ago

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    4 years ago

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    Suzie B.

    Thank you so much!!

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    4 years ago

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    Suzie B.

    Thank you so much, Jan!!

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    4 years ago

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    Ask the Community - SoftPaws Pet Spa & Boutique

    I thought you went out of business? Or did you join rainbow groomers?

    Hi Sandra, we're still fully mobile. Let us know if you'd like to book an appointment. 720-774-7879 Thank you!

    Don’t See Your Question? Ask Away!

    Review Highlights - SoftPaws Pet Spa & Boutique

    We highly recommend Kyle as well as Suzie SoftPaws to help with all your grooming needs.

    Mentioned in 4 reviews

    Read more highlights

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    We just moved to Parker from Seattle, WA and we have two corgis that usually get groomed every…read moreother month. I posted in a Parker Facebook group asking if anyone recommends a groomers and Pawsh came recommended. They were great about scheduling me, I thought I need a full hair cut and everything but they said they think the mini escape would be perfect and that they could see us sooner if we went with that one. Yesterday we dropped our little dudes off , they were shaky as per usual and the people who took them were just so sweet. I was texted when they were ready for pick up which was really convenient. Our dogs look AMAZING! They've never looked this good or felt this good before holy crap! and I found out that they don't cage the animals while they're back there which I thought was amazing and would help specialize out dudes. Overall just an amazing experience and I will definitely be using them as our groomers. Highly recommend!

    To say that I'm disappointed & upset is a complete understatement. I've been a client here with my…read more3 mini golden doodles for 4 years-ish now & spent a-lot of money here! I took 2 of my dogs in Friday, July 31st to be groomed. I spent $225 including tip to have these services done. When I went to pick up my pups, I was told by the groomer that she had the "heebie jeebie's" bc she found black specs of flea poop on my littlest dog at the end of grooming. She said it was very early stages. I asked if the other 1 had them too as I stood there in shock. She replied with a no. My dogs are together 100% of the time so this makes absolutely no sense to me to begin with. None of my dogs have ever had fleas nor do they spend much time outside at all or are around other dogs (they're inside city dogs) I've never seen fleas or anything on them at all & I check my dogs over everyday when petting! I would notice, plus they weren't itching like they would with fleas! She then stated that when her dogs (which are country dogs) get them she gives them a bath in dawn dish soap. If her dogs get them & she's a dog groomer why was she so grossed out with the "heebie jeebie's" IF my dog had them. Much better ways to break this to someone! She then directed me to a pet store to get medication for them to all take right away. So I left & immediately went to buy $62 worth of meds. Which was unnecessary looking back now. After speaking with several people, searching all my dogs front to bottom with a comb, plus doing the "spec test" with water & it not turning reddish-brown like it would if it was flea poop, it's determined there may have been some actual dirt residue on my dog, but not fleas or flea poop! You should be absolutely sure before you tell a client their dog has "heebie jeebie fleas"... I find this so unprofessional! There were other clients that had walked in over hearing all this as well, how embarrassing. My same dog was knicked on the neck last time she groomed him & I wasn't even told nor apologized to. My dogs were shaking & visibly scared when I dropped them off today too which they never used to be! After today I'm VERY unsatisfied & we won't be back! My 3rd dog is terrified & needs drugs now bc I think something bad to him happened here. Instead of telling me no, they just won't respond to me when I've asked to schedule him. It's better anyways we've found a much more professional place for him where he acts just fine! Not sure my dogs were treated well here...so BEWARE! "0 Stars"!!!!!!!

    Colorado Dog - This how we like them to look!

    Colorado Dog

    (49 reviews)

    SO DISAPPOINTED and NEGLECTED! The first two times we went…read moreour 9 yr. old German Shepherd was with Lauren and this time also. The First 2 groomings were great. Then--------- I had always taken and picked her up. This time, my husband dropped her off. Normally, Lauren took the leash from me and to the grooming table they went. Yesterday, my husband was told by Lauren that she was 2 hours behind. She took the leash and he left. Jacki was our rescue 6 years ago. She was kept in a kennel all day and night for a very, very long time. I had given her history to the groomer and was told she wouldn't need to be kenneled. After my husband told me, I rushed out the door to get her. I walked in, and found Jacki in the kennel **** with her collar and leash wrapped around her leg and chest, still on!!! Her ears were flat like she was scared. No water in the kennel either. I was appalled. Who puts a dog in a kennel and leaves them like that? This establishment does. I opened the kennel door and Jacki shyly came out acting unsure and frightened. Lauren walked a bit towards me from the opposite side of the room, but never came close. No apology. She repeated that she was 2 hours behind as if she had no idea that Jacki was neglected and mistreated. I had to speak louder than normal since she never came over to me. I told her that she should have called me and asked if I could bring her later or reschedule. She said she would next time. I will not be going back. There won't be a next time, not ever. When we got outside, Jacki returned to her loving self. She gave me kisses and pulled me to the car. No apology or follow-up call from them. No recognition of how Jacki was treated so badly. Never again. I have since spoken with several dog people and knowledgeable in training. They would never leave a dog with a collar and leash on in the kennel. Everyone was appalled at Jacki's treatment.

    Prices on web site are wrong. Tells you 16.00 for 30 minutes for self service wash. Nothing about…read moreper dog. Was charged 20.00 per dog for 2 dogs took 20 minutes.

    SoftPaws Pet Spa & Boutique - groomer - Updated August 2026

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