I've seen Dr. Nayak personally twice in the past year. She is perfectly fine at what she does and I…read morecan say that I'm always in and back home in under 60 minutes. (I live nearby, so that helps.) I never wait more than 15 minutes past my appointment time to see her and she is fast and efficient. I'd say in and out in under 2 minutes for simple scripts to 5 minutes for routine exams. I rate her at a 5. What I don't like is that when you call the number posted and no one answers after a set number of rings you are instantly connected to her personal answering service. This isn't made clear unfortunately until the call has connected. Most places if you call and there's no answer you either get a machine listing further directions for you to take or it just disconnects. But because it connects you to her service line then you have to deal with snarky reps who answer the phone and treat you like a bother and a moron because you've been connected to them and not by your own choice. After I explained to the operator that I did not call this line but was connected by the number for the office automatically, she still only repeated that they reopen tomorrow at 10:30a and this is an emergency line. She was completely unprofessional and cold. The thing is Dr. Nayak tells us that if we have any questions, concerns or need anything that we should not hesitate to call the office number to speak with her. I don't normally take her up on it but I needed to this time because of a pharmacy mishap. And the very first time that I call her line as a patient, I get connected to someone who very obviously is in the wrong field and does not know the first rule of customer service -- especially when working in the medical branch of customer service. This has left a bad taste in my mouth and while I am fully confident and comfortable being under Dr. Nayak's care, I can say that this experience with her answering service is definitely making me want to find a new doctor that is more easily reachable and has a kinder person answering their service line.

PLEASE DO NOT COME HERE. I honestly have no idea how or why she has such glowing reviews on here…read more.. she's honestly horrible, for a number of reasons. My experience there was borderline traumatic First off, I had to wait 1 hour for her to finally show up. No apologies for being late and making me wait or anything. The office is very run down, which is ok... except when you step to the back, there's absolutely no privacy. There's still other patients in the hall, and the assistant starts asking questions about my health out loud. Then you are lead to one room that actually has a door and looks like it's half storage half room for patients. Without a smock or anything, the assistant just tells you to take off your clothes and leave. She also walked in to me naked without knocking 2 mins after she had left. Absolutely no decency. Dr Nayak herself kept prying me about where I work, etc - and it smelled like she was trying to gauge how much money I make.. she used the sonogram machine and didn't even put plastic over the machine or any sort of cleaning. Red alarm immediately. I was told that I had to come back IN PERSON to receive my test results..... she doesn't do phone calls or email. And, as others have said in these reviews, even if you just come back to have your test results, she charges you. The place is cash only, and the receipts they give are these written ad-hoc receipts that do not comply with IRS protocol. So when I was working with my health insurance to get a reimbursement on my copay, I needed a more legitimate receipt. I could never reach Dr Nayak and had to talk to front desk instead. She told me Dr Nayak had refused to give me another receipt and I would need to come IN PERSON and make an appointment.... that's right.... make an appointment to get a legitimate receipt. Then don't even get me started with the front desk woman, who told me "under the table" that there's a health issue on my file and I'll need to see Nayak, that there was something concerning on my test results. I ended up going to another gynecologist and had them request the test results from Nayak. In the end, there was absolutely nothing wrong. when I called Natalia office again, the front desk woman lied and said she didn't know what I was talking about, that she never said anything was wrong

While there are some positive reviews from years ago, I wanted to share a recent experience. My…read morejourney with this office has finally come to an end, and I hope this review helps other patients make informed decisions. Perhaps it may also encourage the practice to evaluate areas for improvement. In November 2025, I called to schedule an appointment. Since the provider only sees patients at this location one day per week, my first available appointment was not until January 2026. During that visit, testing was completed, a consultation was provided, and pricing was reviewed. A significant portion of the treatment was paid out of pocket upfront. However, I was specifically advised by the office that certain related services would be covered in full by my insurance, which played a role in my decision to proceed. From the beginning, scheduling was extremely difficult. Appointments were hard to obtain, wait times were often two hours or more, and appointments were occasionally canceled at the last minute, requiring even more waiting. This was especially frustrating because payment had already been collected, yet the treatment itself had not been completed. After multiple attempts to address the delays, I finally received a call from the provider's office and was scheduled within a week. As a result, although my initial consultation took place in early January, the treatment was not completed until early March. A few weeks later, I received a bill for services that I had been assured would be covered by insurance. I made several attempts to speak with both the billing manager and the office manager, but the charges were not adjusted. I was informed that my insurance had not paid the amount expected and that I was responsible for the remaining balance. The office then offered a three-installment payment plan, which I accepted. After making my first payment, I received an updated statement that included a $25 late fee. When I contacted billing and requested a copy of the policy explaining why a late fee was being assessed while I was actively enrolled in a payment plan offered by the office, no policy could be provided. Instead, I was told that if I paid the balance in full, the late fee would be waived. At that point, I paid the remaining balance simply to put the matter behind me. My concerns are not about the medical care itself, but rather the scheduling delays, excessive wait times, last-minute cancellations, inaccurate financial expectations, and billing practices. Unfortunately, the overall experience was frustrating and disappointing.

I gave this office so many tries I have been a patient for 2 plus years however I f I could give…read moreone star I would. I had to wait 2 hours for my appointment. They told me they were backed up and were taking appointments before me but everyone came in after me and I was the only one waiting in the office for that long. I am typically a very patient person but when I brought up how long I was waiting and my confusion they were not very understanding. The receptionist pearl is kind of rude. Everytime I voiced concerns to my doctor she shut me down. I had an abnormal Pap smear 2 years in a row and was never notified until my third Pap smear three years later. I don't know how people can be so careless with others feelings and time. I do not recommend this office at all.

Worst reception in this clinic the employees rude to the max and cant answer calls and dont allow…read morepeople to use the bathroom and complain about food but there are no signs in the room very rude and lazy work

Definitely a great office and staff! I love having Dr. Samantha as my gyno! She will always make…read moreyou feel comfortable and answer any questions you may have with honesty and good intel. She's also very reliable and will always return your calls and voicemails! The receptionist are always so attentive and get the job done. You will always be taken care of here! I never had a bad experience and I liked it so much that I stood with them from moving from Forest Hills into this location a couple years ago. Even though Iam currently not a Queens resident I wouldn't want to change my gyno one bit! Love this office!

This place has not only the worst customer service, but the least compassion for the wellbeing of…read moreits customers. They're very vague about what time your appointment is because there isn't really a set appointment time; it's more of an appointment day. If your appointment is at 11:00am, that means you must show up at 9:30 and wait several hours; you'll be lucky if you get to see the doctor before noon. I've waited for hours and then actually been turned away at the last minute on more than one occasion. I've been given the wrong appointment day and time more than once. I've been told on the phone my insurance would cover, and then told after an hour of waiting in the office that I was "crazy" for thinking that my insurance would pay. As much as I hate searching for a new doctor, this place has driven me to do so.

Glad this place closed down. Some receptionist are rude and very uncaring. When getting a…read moretermination they have you wait 4 hrs and don't care how you feel. As soon as you wake up from recovery they rush you up give you a lollipop & force you to the bathroom and out the recovery room without making sure you're okay. Also don't make sure whether or not you are pregnant before they give you a depo shot. Which is ridiculous! Then you find out weeks later while on the depo shot that you are pregnant. Had several bad experience with them & so glad I found a much better and caring place

finally getting a nice person like carol to help make an appointment was very comforting.read more

Dr. Roberts presented kindness and warmth during my appointment. Many physicians do not take the…read moretime to look at the "whole patient" during the examination process. His thoughtfulness is very meaningful. I'm very appreciative. He made me feel significant and assessed other medical issues; he included the nexus between medical and social engagements.

What an amazing experience my pregnancy was because of Doctor Roberts. I came all the way from…read moreBayridge, Brooklyn for my visits, and each one was informative and very helpful. He always had an upbeat,positive attitude and put my husband and I at ease. The staff is very friendly, and greeted us for every visit. There is no other place, doctor, or staff that I would use for my visits. When it came to actually giving birth at Winthrop, my experience was just as pleasant. The night nurse was fantastic. All in all, I had a wonderful pregnancy and delivery and I owe it all to Dr. ROBERTS and the hospital staff. Can't wait for the next baby!

My mom has been going to this doctor for 20+ years and so I decided to give him a try after having…read mores bad experience at another gynecologist .The staff at the desk are AMAZING!!! I love them, they really make your visit worthwhile. Not only that, but Dr. Mahadkar is highly experienced and takes you step by step to resolve any issues that you might have. He definitely knows what he's doing and would recommend him to anyone. His office isn't as updated as some doctors, but it's the quality of the service that I care about-- it's so hard to find a good OBGYN as well as good staff so don't hesitate to come here !

Nettle came to us from a trusted recommendation and we have already passed it along to everyone we…read moreknow starting their birthing journey. We are forever grateful for Jo and Jenna's thoughtful and enthusiastic care and support. Every visit, phone call, text, etc was always particular and intimate to our own story while being backed by informed, professional advice and conversation. From billing support to postpartum visits in their new gorgeous office, Nettle made this process easy in a medical landscape that can often be so opaque and overwhelming. As a sporadic doula, I'm lucky enough to have been present at several births and they offer a level of care that I didn't know existed. We were fortunate to have an incredible home birth in our barely one bedroom apartment and throughout felt supported but empowered, nurtured but independent. From the first meeting we knew it was the only way, and they were there for us every step. Both pre and post natal care (not to mention labor and birth support) were approached with attentiveness, warmth, and joyful tenderness. I've carried their philosophy with me into parenthood and find myself asking WW(Jo/Jenna)D for decisions beyond the health of our baby girl and myself. Their sage advice and general outlook on all things birthing and beyond offer a lovely bedrock for this new phase. Briefly, we cannot recommend them highly enough. We love you Jo and Jenna and the whole Nettle crew!

I couldn't possibly express how grateful I am to Jo and Jenna for their incredible care. I am now…read moresix months postpartum and continue to reflect daily on the fact that I feel so lucky to have had Nettle Wellness as my north star throughout my pregnancy and after. I had the home birth I was hoping for, and never for a second felt like I wasn't in the best hands possible. My experience with them was transformative. If you want to feel supported, heard, understood, if you want to ask questions without fear of feeling annoying, if you want your appointments to feel like the focus is 100% on you, this is the place to go.

Doctors are knowledgeable and helpful with the care being provided. Front desk is informative and…read moreattentive. I believe because this location is closest brooklyn and in queens it's usually had a lot of people. I usually go to other location and the walk in wait is not as severe as this one. Plan to be there minimum three hours between walking-in and finish your appointment.

If you plan on doing a walk in visit, DON'T. I've been to this place for emergency visits while…read morebeing pregnant and it was not a good experience. Yesterday really took the cake when I was told it was about an hour wait and then was sitting there nearly two hours and there were still three people ahead of me. I walked out and said not to bill my insurance. People were walking out left and right. I should've got the hint. If your establishment cannot handle walk ins, you should be appointment based only (even though there was a woman who came in after me with an appointment and was told there was over an hour wait with an appointment, she walked out). Just avoid this place. It's not worth your time.