I can't think of a better example of a store that exemplifies the term "self service". No one is…read moreavailable to help, or answer questions about anything, unless and until you are checking out. Then they want to know everything about you, make sure you haven't somehow put the wrong sized shoes together in a box that might be of lesser value, while inquiring if you found what you were looking for with complete and utter indifference. Oh yeah, I always feel good about shopping in a store that projects an attitude of caring more about making sure no one is stealing over making sure they are finding what they want and need.

I want to alert people to the inappropriate management and hiring approaches used at the Folsom DSW…read moreon Iron Point. A family member was hired there and they were effusive about her hiring, her experience and customer service style. Within only a week or so however they started imposing new requirements that were NOT mentioned in the hiring process -- that if you did not SELL 10 VIP membership each shift you would have your hours docked. I believe this illegal on several fronts. But on top of that they were inappropriate, cruel and likely also illegal in their public and private treatment of employee. Please see the letter I sent to the BBB and the Regional Manager. I caution anyone who thinks they want to work there.

This retail store was disheveled at 6:30 pm. I've never seen a Nordstrom Rack had clothing thrown…read moreover the racks and on the floor. There were some really great deals throughout the store. We spent a good amount of time in the store shopping. We found a lot of deals in the purses area and shoes area. The ladies at the register were fast and kind.

Cashier Leila, A didn't seem to know that she should provide customer service to every customer…read more She had a sour look on her face when ringing up my purchase without a pleasant word or smile. However, greeted and exchanged pleasantries with the next customer.

I can't think of any reason to shop at this store. Zero service. Inventory is dated and in odd…read moresizes, and pricing that doesn't seem discounted, although that is what they promote. To me, the store is a lesser version of DSW, which I think needs guidance on customer service and pricing.

On a recent Saturday afternoon, I bopped in here to look at men's casual shoes. I was immediately…read moregreeted, which was nice. The store was clean and organized. No wild piles of boxes or shoes scattered about, which drives me bonkers. I easily found the shoe (it was a brand name athletic casual shoe), they even had it in the right size. Score. But after looking at it all up close and personal, I noticed this years style had a few changes. It had a thicker heel padding and thin colored piping. The associate even asked if I needed help. Nice. You gotta admit, you can't get this type of service online. Anyway, don't forget about Famous Footwear when shopping about for shoes. It is in the shopping center with Steinmart, Ross, Babies R Us, Cost Plus, Home Depot, Del Taco, chick fill-A....

Ahhhmazing customer service!…read more On a beautiful Saturday, I had decided to check out Gold Country Run + Sport in the El Dorado Hills Town Center. My GF was raving about the shoe selection and how great and knowledgeable the employees were in fitting sport shoes. When I walked in and started looking around there were no other customers (When I left it was getting busy.). A woman who looked pretty young came out and asked if I needed help. I instantly "kinda" mentally wrote her off as the employee who drew the short straw and got "Saturday" duty and probably knew nothing about shoes. Mea culpa:). Well... I was wrong! She ended up being one of the best persons I have talked to about walking and/or running shoes! She first measured my feet and we went from there. Honestly I did not know that much about the comfort level of a high end sport shoe until that day. What a difference in feel versus my Costco tennies!:) I must have tried on 10 pair of shoes. Finally narrowing it down to a Hoka, Clifton, wide. Ok now I am jazzed. I can hardly wait to start walking in these ultra comfortable shoes. I came in not knowing the difference between a hookah versus a Hoka:) So a big thank you to that young woman. I urge anyone looking for high end shoes, running apparel and, gear needs (Yes needs!) to visit, independently owned, Gold Country Run + Sport. Such individualized customer service. Seriously, I felt like a VIP. Great selection of everything. Inventory displayed professionally. Clean. Competitive pricing. My shoes were on sale. Woohoo! End of summer. I could not be happier with this Company... serving greater Sacramento right here in beautiful El Dorado Hills. Free parking, open 7 days a week, and all levels of fitness welcomed. What a find!

I came here for shoes when I first started running and I keep coming back! I hadn't been in a while…read moreso this time I used the machine to look at my feet and tried on several new pairs. The gal who helped me brought out four to try, but the first one she picked actually fit and felt the best for me. They have a wide selection of shoes and gear and are very knowledgeable. I've always had great service here and recommend it for any one who wants high quality running shoes.

Took My daughter here for some school clothes. Was greeted immediately ans asked if we need any…read morehelp looking for anything. Lady let us look around and saw we had clothes and asked if we wanted to start a fitting room. The customer service was great. I believe there was probable 2- 3 people in the store. We had a great experience and appreciate the kind customer service we had here. Go now they have a great 60% off sale.

Excellent customer service!!!! There was about 4 workers in the store and every single salesperson…read moregreeted me and offered help with find items. wish other retailers would take note- You all were awesome... Thank you for helping us find clothes for trip.

My family and I had such a great experience at Journey's today! From the moment we walked in, the…read morestaff was welcoming, friendly, and so patient while my daughter browsed. They went above and beyond to help her find the right sizes and styles and made sure my kids felt excited about their purchases. The store was clean, organized, and had such a fun vibe that made the shopping experience easy and enjoyable. We left with exactly what we wanted and a bit more, most of all smiles all around. Thank you, Journey's team, for making our visit such a positive one--we'll definitely be back!

I just discovered a new store opened in the Folsom Premium Outlets. They're not very far from the…read moreNike Outlet on the same aisle. When I walked into the store, I heard the worker (he may be the owner) talking to another customer. He is very polite and detailed. He gave me a pleasant greeting. Sports goods and shoes in the store are beautiful, and the prices are reasonable. I have one more store to shop when I'm at the Folsom Premium Outlets now.

On Point Boutique has fun, trendy and fashionable pieces for ladies of all ages! The owner Mia is…read moreextremely personable and knowledgeable! She is able to help you customize an outfit and provide ideas and feedback to help you feel comfortable in your own skin! Items here include dresses, skirts, blazers, tops, sweaters, pants and more. Accessories include handbags, earrings, jewelry, and shoes! Love all the colors and size options! The space just relocated to the Palladio! Love their new space! The parking is easy - in the front parking area or the structure. Would highly recommend to family and friends looking to support a female owned and local businesses!

This was an incredbile experience. I came in to the store and was greeted by Mia, she is wonderful…read more I got a shirt for someone and will surely go back to this store in the future. Wonderful stock in the store, and super friendly staff. You couldn't ask for more!

I had brought my mom earlier this year to get Shoes in elk Grove, California out of Fleet feet. My…read moremom is a fragile, diabetic and geriatric, and I noticed that she had really worn through the shoes so while shopping in Folsom, I spotted a fleet feet on my map And told her I was buying her a new pair of the shoes they fit her for earlier this year, the neuropathy and her feet is pretty bad. I told my mom I'd have them look up her measurements and we would get the same shoes we got before. This was the first fleet feet. I've been in that had more employees than customers, but after my experience, I completely understand. I went in and I ask a gentleman in a navy sweatshirt. I believe his name was Justin, but I was so upset when I left. I'm not quite sure if his name was Justin. He was a young kid under 25 with a navy shirt on. I ask him if he would look up my mother's account by her phone number. He said they only do email but he would try the name we went back-and-forth a lot. We tried my name, etc. I finally said let me go out to the car and get my mom's email address as she was waiting in the car for the shoes before I could do so the gentleman says to me that the computers between the fleet fees are not linked so it wouldn't matter unless I bought the shoes there which I found odd because I've gone to other fleet feet and they've been able to find my account so I could get the exact model of shoe that I had purchased before At this point, Mr. Navy man was finding this pretty freaking amusing and I was not. I said look I just like to buy my mother a pair of shoes and I'm sure there's something that can be done to figure out which shoes she had before they were either unwilling or unprepared to help with this situation which could've been as simple as calling up the elk Grove fleet fee to find this information so that the owner of this fleet feet could make a sale because I was ready to purchase a pair of shoes. Not only was the boy and his friends also working in the store finding this incredibly amusing I am not. I am sorry for the owner of the store because not only will I tell others about the store. I will never go into the store again and I have already contacted fleet feed corporate to let them know about my experience This store seem to be stocked with a lot of young people with no oversight and again I found it very odd that there were so many readily available employees as usually a fleet fee on the weekend is not for the faint of heart. There are usually so many customers in there, but I get why they were not in the store given my experience I was given the card for a manager named Rachel, but at this point, it doesn't matter because I would never step foot in the store again

This was my first time visiting Fleet Feet per my physical therapist's recommendation. I have been…read moredealing with flat feet and, the navicular, heal and back pain that comes along with it. My only regret is that I did not visit sooner. The store is impeccable in terms of cleanliness. We were greeted as soon as we walked in. Justin was amazing, he gave me his full attention and listened intently to all the details of my issues. He chose a few brands and styles of shoes that he felt would help me. At the end of the day I settled on a pair of Brooks Glycerin GTS22s. Wearing these shoes around the store was a huge difference in comfort and support. My teenage daughter has over pronation of her ankles (they roll inward) and Justin helped us choose a pair of Super Feet inserts that will help provide support in her other non supportive shoes. I highly recommend fleet feet to everyone, foot pain or not. A heartfelt thanks to Justin for all his help and kindness today.

Love perusing this store for all their top quality goods. You'll always find something you "never…read moreknew you needed ". Great atmosphere, helpful staff and store layout is great! Checkout staff is friendly and always willing to help with recommendations. You'll find anything you need for travel, adventures, and exploring nature. Top quality equipment and active wear, equipment, you can find it here. Be sure to sign up for membership! It's free.

For me, REI is that store you can wander around for hours!!…read more REI offers all kinds of different options for your sports gear needs. From playing in the snow to hiking and camping gear. You'll be able to find clothing, shoes, camping, fitness, cycling equipment, backpacks, and much MORE!! Don't laugh, but I love those "Darn Tough" socks!! Pricing as heck, but worth it!! I love their backpacks. They offer a variety of quality options. I like trying it on and checking the fit. Their employees are awesome about measuring you for the right fit. Overall, it's a great place for all your gear needs. Watch for the sales to get a better price. Very nice people working here. Come check it out!!!

When unsure about the shoes I want, I am open-minded to all the brands. I will come to Rack Room…read moreShoes. They carried many different types of shoes from various brands at reasonable prices. There are many stores selling shoes in Folsom Premium Outlets. But many of them are owned by one brand. You can look for the shoes with different colors or different styles. But not other brands. So, if you don't know what brand of shoes you want. Rack Room Shoes are your best choice. The store is pretty much a self-service store. You find the shoes you want. Find the size and try it on. Pay for it at the cashier counter if you want it. Of course, they'll give you the answer if you have a question.

False Advertising!…read more Grabbed two pairs of shoes under their buy one get one 50% off sale but was told only one of them counts and the second one would not be half off. Then I went to pay for the one pair of shoes and although it was advertised on sale, the cashier would not accept the advertised price. Said that that promotion has ended and someone forgot to take the tag off. I've worked in retail before and you are supposed to honor the advertise price especially when it's right in front of the box of shoes. Based on principle alone I will not shop there. I don't support stores that falsely advertise. I may have not given a negative review if it was just one issue but since it was both I felt like I needed to let others know to pay attention to the prices and to ask questions.