Friendly staff, Good experience upon first visit…read more Took care of me while doing the procedure That made me comfortable.

Kind, efficient, professional, and at the top of their game! I've been too many imaging providers,…read moreand have found none better than Touchstone.

Was sent here when the urgent care facility I went to didn't have their X-ray machine working. I…read moredislike going to any sort of doctor's office, so I wasn't thrilled to have to make a second trip to get my rib fracture checked out. Anyway, these folks were very helpful about getting us an appointment set up. My husband called first thing in the morning and they were able to slot us that morning. We arrived ten minutes early, as requested, checked in effortlessly, took a seat in the nice waiting area (they even had a couple of loveseats so my husband could comfort me while we waited). I was called in without much of a wait at all, and was not rushed as I gingerly and slowly made my way to their backroom. My husband was permitted to accompany me, which I appreciated (though obviously he had to wait outside the X-ray room to not be needlessly exposed). The nurse was kind to me and listened to my concerns and was very empathetic. She asked good clarifying questions about the nature of the pain, location, length of injury, etc. I was very happy they had an X-ray machine that allowed me to stay standing rather than having to lie down (laying down and getting back up are quite painful in my current state). It looked to be a well-equipped facility and efficient operation with knowledgeable staff. The nurse was quick and communicative, and the whole thing took no time at all. I think we were in and out in under twenty minutes, tops, start to finish. She instructed us to stop by the front desk and request the results sent to myself, since I don't have a primary care doctor and the urgent care people we saw the day before were useless pricks. Went home and had an update in my email inbox about the injury within two hours!

MRI- I was scheduled for a MRI. The 1st it had to be rescheduled and I paid the estimate. The…read moresecond time it had to be rescheduled because although I communicated when scheduling that I had a temporary device inserted, I was not told to bring the office report that it was removed. It would have been simple for the tech to simply call the providers office to have it faxed but she chose to send me away. I was told to bring it on the next appointment. Not fast track was made so I had to wait a long time to get a new appointment. That being said, this time when I scheduled I let the staff know the issue and that I now had the permanent device implanted. I asked about if I had to bring it they said no, just the medical card and device program. I then uploaded the information about my device including a photo of the card. I then received a call from the corporate office about the information I had already uploaded. I called back and told the person who called me it had already been uploaded. She said that was all she needed and I was good to go. I arrived early for my 9:20pm appointment. The person who checked me in and the tech Josh were respectful. I dressed for my exam. Allison, who works at the Westlake and Kyle offices. the MRI tech is completely disrespectful. She called someone else who remained on the phone. A they spoke I came to understand that I would need to reschedule, because I did not bring the excise report from the trial, even though the control module I had turned off both devices including the trial that had been removed. I indicated I understood I needed to reschedule. And that I specifically asked the scheduler who indicated it was unnecessary. Then Allison felt the need to scold me telling me well you were TOLD.... This was completely uncalled for. She could have simply said yes ma'am, I'm sorry but we will still need that report for liability purposes. Not begin to argue or scold me. I told her several times she did not need to speak anymore, but she kept trying to in an effort to put me in my place. She is very rude and lacks the bedside manner required to deal with patients. I would recommend she go to training so she understands it is not ok to be confrontational. Thank heavens my insurance covers me at Baylor Scott & White where they take the time to train staff and things that are necessary are handled well before the patient gets to the office. I have always used ARA in the past, but now I understand that, as a paying customer, one who ultimately funds these facilities, we do not need to subject ourselves to rude, discourteous, disrespectful and misinformed treatment to receive the services that we require. In addition to which they have kept my money for 8 months. I vote DO NOT continue to fund these institutions by continuing to provide them with your patronage. Just say yes to Baylor Scott & White and no to Austin Radiology Associates.

I've visited Ally twice within a month, and both experiences were significantly better than other…read moreERs and community care centers I've been to. First Visit: I had been dealing with a respiratory tract infection for almost 30 days and had already been treated by another community care center. Since I had a trip planned, I wanted to confirm whether I was still contagious. After completing my paperwork, I was called in quickly. The doctor reviewed my symptoms--fever that came and went, a bad cough, and throat discomfort. She checked my vitals, body temperature, and BP, which were all normal at that moment. Since I had already completed a round of antibiotics, she advised me to let my body fight the infection, reassuring me that I was no longer contagious. That was a relief, and I left Ally without being charged. Second Visit: After returning from my trip to California, I came back to Ally with a 103°F fever, severe body aches, extreme fatigue, and a baddd cough. This time, they ran every available test for infections and viruses, which confirmed that I had Influenza A, Influenza B, and COVID-19 and Respiratory Tract Infection. Unfortunately, since I had been sick for over a week, the doctor explained that antiviral medication wouldn't be effective. But they saw how severe my cough was, they prescribed an inhaler and cough medication to help manage my symptoms. I was charged $220 but that was in my best interest there are several other options which you can decide accordingly. What I appreciate most about Ally is that they are upfront about costs. Unlike other ERs that seem to prioritize billing over patient care, they inform you of pricing in advance, giving you the option to accept or decline services based on what's in your best interest. I honestly trust them more than my own physician at this point. I once took a friend to another ER where she tested positive for the flu. All they did was checked her vitals and BP before prescribing medication. Later she received a bill for $1,000. I was very ill at the time, so I do not have any pictures of Ally. However, I've attached a screenshot as proof of my visit.

I want to thank the people at Ally South Austin for taking care of me. Such a great group of…read moreprofessionals. Everyone from Brook at the front desk to the back were great. Keegan was my nurse and did a great job of making me more comfortable. I saw Dr. NAIR and he made sure I was better and gave me RX for meds to take at home. Sang was Rx tech and he was great also. Rachael made me feel at ease and not a burden. Great facility!!!

David (Dave) was phenomenal!!! He made our experience amazing! Very easy to talk to and he was very…read morekind. We got to see our sweet little baby and he tried the hardest to get her to give us a good shot, all she wanted was to have her hand in her face. Thankfully we got the perfect shot. We would definitely be back!!

Had a great experience here. The space itself is small, but clean. We saw Dave and he was very…read moreprofessional, experienced, and made us feel super comfortable! They have different packages all of which are very affordable and they will provide a re scan if they don't catch much the first time around.

Samatha and Crystal did a great job helping me. I appreciate them…read more The office is ran very efficiently and professionally. Mark

Just had my first appointment with Dr. Correa who is/was wonderful! So thorough and friendly, I…read moredidn't feel like he was rushing at all, he had a genuine interest for my concerns. The nurse and staff were incredible too! So glad I was recommended this office by a good friend of mine.

I'm a 20+ yr. dermatology patient and my doctor retired from a well known Austin dermatology…read moreoffice. I was passed around and I felt the attention and expertise wanting. Changing offices is like changing banks; a real chore. Dr. Jonathan Bielfield took his time with me and really listened to my concerns and history. I requested a laddered approach to a particular spot and he didn't try to talk me out of it (avoiding a rush job). I asked if he had room for another patient and he said yes. Caroline, at the front desk, was very helpful. She assisted in helping me fill out my medical transfer records request form, so Jonathan could have my full history. She was happy to help. Kelly, my medical assistant, was extremely nice and professional. She took her time and listened to my story. She conducted a very thorough pre-examination interview. Overall, Westlake Dermatology must have great leadership, as it shows from when you walk in the door, to when you walk out. The facility is clean and everyone there really looks like they are happy to be at work. Take it from me, this is the place.

Due to a "miscommunication" there was a lapse in my medication even though I had visited their…read moreoffice three times in the last 90 days and had been seen for over six months. The lapse occurred just as I was changing jobs meaning their miscommunication caused me to lose access to my medication until my insurance kicked back in. Her response -- "oh well we can see you in a month". Clearly you can't I just said I have to wait for new insurance to kick in. I'll be finding a new derm at that point.

I was feeling lightheaded today at work. Came in to Ally and got immediate help. They are very…read moreattentive and helpful. The amount of time spent on "getting down" to the root of the issue was impressive! They ran an EKG and hemoglobin assessment, among other measures. I felt seen and heard by Doctor Smigel. Never felt hurried or like what I was saying was taken into consideration. Shannon at the front was great. She even sat with the to confirm my information, since I was lightheaded. Thank you Ally!!!

This place is amazing. ALL of the staff truly cares. They go out of their way to help in every…read moreexperience we've had with them. Soooo thankful for this place.

This is my fourth time here, second as a patient. The staff are so friendly, competent, and…read moreefficient. Each person introduced themselves and told me in detail how they'd be involved in my care. I never had to wonder what was going to happen next. A few times we had parking issues but not today! This had been a concern of mine since my driver (mother) is disabled. The woman who rolled me out in a wheelchair even helped put her walker in the trunk. Fabulous all the way around.

I had my first colonoscopy three weeks ago. Let me just say the experience was not as mortifying as…read moreeveryone makes it out to be. Granted the prep has come a loooong way in the last few years. It also depends on your physician. I highly recommend Dr Srygley at Austin Gastro. Everyone at Austin Endoscopy Center II was very professional. Phil was the tech that brought me back and he was able to get my IV on the first try. I wish I remember my pre-op nurse and post-op nurse as they were both great. The doctor had a couple difficult cases and ended up running behind. I never had to ask when it would be my turn, I had three people advise me of the delay and make sure I was taken care of. Do not delay your colonoscopy. Besides, you get a nice happy nap at the same time.