My spouse recently had major surgery at UCHealth Cherry Creek, which was also her very first…read moresurgery and exposure to general anesthesia. While some aspects of her care were excellent, our overall experience was deeply distressing due to the conduct of certain post‑operative nursing staff. First, I want to acknowledge the providers who delivered outstanding care. Dr. Bouchard was excellent: clear, thorough, and compassionate in both pre‑operative and post‑operative communication. The attending resident was likewise excellent, demonstrating strong clinical skill and a respectful bedside manner. These physicians gave us confidence in the procedure and took our concerns seriously. Unfortunately, the quality of care in the post‑operative area did not reflect the same standard. After surgery, my spouse was slow to wake from anesthesia and in excruciating pain. While she was still groggy and doing her best to communicate her pain, one of the nurses was noticeably impatient, dismissive, and appeared focused on the fact that it was near closing time rather than on my spouse's condition. When adjusting the bed, this nurse repeatedly moved the head of the bed up and down very quickly, causing my spouse to scream in pain. There was no apparent attempt to pause, slow down, or modify her approach in response to my spouse's obvious distress. A second nurse was also rude and unhelpful until one of the anesthesiologist helped my wife. At a time when my spouse was barely emerging from anesthesia and struggling with severe pain, this nurse asked, "I don't know what else to do for you, what else is going to help you?" The burden was effectively placed on a post‑operative patient, rather than the nurse using her clinical expertise to assess, problem‑solve, and advocate for appropriate pain management and supportive measures. It was especially alarming that this nurse then suggested that my spouse might need to be transported by ambulance and admitted to a hospital, framed in a way that felt more like a threat or a way to move her out of the recovery area than a thoughtful clinical recommendation. From a patient‑centered care and safety perspective, this experience was unacceptable. My spouse was vulnerable - just out of surgery, in severe pain, and slow to wake from anesthesia, yet she was made to feel like an inconvenience. The tone, rushing, lack of empathy, and apparent prioritization of closing time over patient comfort and safety were completely inconsistent with the standard of compassionate care we expected from UCHealth. If we had known this was how the post‑operative nursing care would be handled, we would have requested a different facility. Patients undergoing major surgery, especially for the first time, deserve nurses who are clinically competent, patient, and empathetic, and who respond to pain and delayed emergence from anesthesia with professionalism and care - not frustration, dismissiveness, or implied pressure to leave because it is near closing time. I would strongly encourage UCHealth to review staffing, training, and culture in the post‑operative area at this location, to ensure that other patients and families do not have to endure the same experience.

Excellent Lab for Walk-Ins…read more I like the availability of the lab here, located on the second floor. There's a parking entrance at the front. The lobby is a bit tight, but nice.

Made me feel very comfortable especially this being my first MRI. The staff was friendly and…read morehelpful. Thank you,

Horrible. My very own Dr. Scheduled my appointment for me to be there today at 3:15…read more After an hour drive I did not get my procure done. Obviously, it's important, otherwise he would not have rushed. Now, i have to wait 3-5 days... PLUS.INCORRECT ADDRESS on their website. They have bad reviews on Google... yet their rating is high??? If their were such a thing a a NEGATIVE STAR....I WOULD CHOSE IT.

Not reliable. I've been rescheduled 4 times in 1 month. It took me over a month to get a routine…read moremammogram screening. Sally Jobe is now sending me to a location 2 cities away. They always cancel at the last minute as well.

I arrived at the office precisely at my scheduled appointment time, albeit one minute past the…read morehour, and was denied service. During this encounter, another patient verbally accosted me and made physical contact in an inappropriate manner. The staff did not intervene to ensure my safety, nor did they demonstrate any willingness to accommodate my situation. Such treatment creates an environment that discourages individuals from seeking medical care or undergoing necessary screenings

Super kind, patient and helpful mammogram technician at this location. Made the whole process feel…read morebetter!

It all began when I got there and they told me that I should've received a text saying they hadn't…read morereceived approval from my insurance. Long story short. I paid for it out of pocket, because I had to drive over an hour to get there. I was supposed to get an itemized bill and results. STILL NOTHING! The slowest place I have EVER been to. I had to go there because of the test I was getting, but I would NEVER choose it on my own. Avoid! The staff were lovely. But still...

I've been a patient here for nearly 15 years, the kind staff and compassionate care are why I've…read morestayed despite living over 60 miles away.

Lisa and everyone on her staff is amazing, accept for the office manager Kim is awful. Doesn't let…read moreyou speak, doesn't care what you have to say and one of the rudest people I have ever spoken to on the phone. She needs to take customer service training.

I had a wonderful experience here! Check-in was simple and easy, and the entire ultrasound process…read moretook about 45 minutes, just as I was told it would. The room itself was extremely comfortable, with dimmed lighting, galaxy lights, and music, which made the experience feel much more relaxing. Alise (I believe that was her name) was absolutely wonderful. She made me feel very comfortable throughout the entire process and kept up such a pleasant conversation. I really appreciated how welcoming and calming she made the experience. I would definitely recommend this location!

Easy to make the appointment, easy to find, welcoming reception, professional, technician, clean…read moresurroundings, prompt delivery of results. Very pleasant experience overall.

You know what's crazy is I've lived in Denver so long that the last time I remember parking in this…read morelot, it was a Blockbuster Video... Anyway, now that I've aged myself... Everyone here is so friendly and kind! The facility is super clean. They have a cute little coffee bar where you can make little Keurig drinks and stuff. I was in and out in probably 30 minutes. Had about the best time you probably can having a scan :) Thanks!

2025: $800 out of pocket for an MRI with insurance. $450 if paid in cash, wish the US Healthcare…read moresystem wasn't so broken. 2026: Showed up to have an ultrasound done just to be told they can't do it because I can't have eaten in the last 5 to 6 hours. No one bothered to tell me this on the phone during scheduling. I was quoted $66 with insurance on the phone, in person they quoted me $221 which I paid just before being told they couldn't do it and to schedule it another day. Last straw. Shame as they're a 15 minute walk away.

They do most everything at this place except for mammograms which is sad for I love this place very…read moremuch so. The quality of care is absolutely fantastic they really know how to take care of you.

Horrible first impression! Cherry creek short staffed told to go somewhere else. We chose cherry…read morehills for X-rays. Awful experience left my mom in tears and a tech rushing us out the door so she could eat her lunch. She refused to give us our X-rays and said to choose another health images location. UGH. The office is old and the staff could care less if you're in pain. Oh but wait the prisoner that was brought in got great service. We are trying one more location then we are looking for another option.