I am conducting market research of senior housing options in Hillsboro and Forest Grove. The…read moreperson answering the phone today at Harmony Guest House said I needed to speak with Lucy, the owner and administrator. After a brief hold to confirm she was available, the front desk person stated Lucy was in her office and routed my call accordingly. Upon transfer, I introduced myself and explained the reason for my call. I stated, in exchange for her providing only 4 basic pieces of information, I would be happy to share the complete data set of her area's competition with her. Lucy replied by stating she was in a meeting. I apologized for the interruption and asked if there was someone else I could speak with. Lucy curtly replied, "no". When I asked if I could leave my number for a call back at her convenience, Lucy promptly hung up without another word. Lucy operates a community responsible for the care of our society's most vulnerable adults. This said, I am shocked by her disregard of this simple request and blatant rudeness. As the owner and administrator of Harmony Guest House, Lucy leads by example. Her unprofessional conduct and lack of basic manners has set a very low standard for her employees. Any reasonable person would question the quality of service she provides the seniors in her care who do not always have the ability to assert themselves, communicate their needs and desires clearly, or hold her accountable by writing a review to share their experience.

I have had many experiences with nursing care for various family members. Harmony is a unique and…read moresuperior place. There needs to be more facilities like it. The staff is warm friendly and treat my husband like family. His medical condition is supervised carefully and monitored 24/7. As a family member, I am, also, welcomed (which is not always the case in some facilities). I couldn't recommend any facility more.

Haylee is just wonderful and is great at what she does! Go in for a tour and ask her she will make…read moreyou feel welcome

We started looking for a place for my sister and were recommended to Summerfield Estates by a…read morefriend who has lived there for 3 years. Including competitive pricing and commendable services, we were impressed that they have had the same managers, office staff, housekeepers and kitchen chefs for several years. Other local places, had high staff turnover and no stable management. I believe this will be the place we choose for my sister; I will update this after she's been there for 30 -60 days.

I just had the best experience with Sarah Harwood. My husband and I are nearly in tears of…read moregratitude. We had the most informative discussion in less than 10 minutes that I have experienced with any company, ever. Extremely helpful in this sensitive situation. Thank you, Sarah

We were so happy to find Liz Fischer! She spent time talking to me and my husband to find out the…read moreright place for my brother-in-law to move to. This is a challenging time with Covid-19, but Liz arranged for us to see (by some different means) 4 adult foster care homes all in one afternoon. She also came to each appointment with us and jumped in appropriately to ask owners questions that she knew we needed answers to. She also provided us with a basic questionnaire form so that we had a list of some good questions to ask each owner. We ended up choosing one of the 4 places, and everyone is very pleased with the choice. Liz is knowledgeable and resourceful! Thank you Liz!

My mother-in-law lives here, and has for the past 10 years. She is so well-cared for by the loving…read moreand wonderful staff. The place has been totally remodeled and is really lovely. The food is good when the regular chef is on duty, not so much when there is a replacement.

My mother-in law really enjoys it here. The recent Christmas family dinner was spectacular. The…read morestaff is always very helpful & she's made a ton of new friends! Thanks to everyone at West Hills!

I had to do an urgent post-hospitalization move for my 93 year old mother recently. Luckily, I had…read morealready received recommendations from family members of two residents of Merrill Gardens and had planned on touring eventually for anticipated future needs. The staff of Merrill Gardens were amazing in making this move both timely and financially doable for us. I really thought Mom would be unhappy with having to change facilities but she tells me almost daily how happy she is. She loves still having her own apartment, how friendly the other residents and staff are plus how good the food is. I agree with her on these things plus I am so glad to have caregiver services available that can increase with Mom's needs. Merrill Gardens was the silver lining to an otherwise stressful situation.

We were a guest of Wanda Foster. We came to visit, but wished we could move in! This place has…read moreeverything! On the top floor they have a beautiful outdoor deck that has fantastic views of the whole town. We stayed for dinner, not only was a food scrumptious, but the service was even better. The staff here really love their jobs and make this place a wonderful experience. Our friend's apartment is gorgeous and even has a washer and dryer. I'm telling you, this place is incredible.

I moved into "the Village" in December 2023. Our new Executive Director is an enthusiastic leader,…read moreworking to build a vibrant, caring community. The kitchen staff and servers take care of our dietary needs. Housekeeping and maintenance do a wonderful job of keeping things running smoothly. I am very grateful to be here!

Needs are attended to by an absolutely lovely staff and management. Handyman help exceded all…read moreexpectations! It is a cheerful active place.

Our Mother was a resident of the Springs for 2 years with dementia. They are excellent. The staff…read morealways kind & truly caring. the facility is immaculate & the apartments are well appointed with weekly/daily housekeeping. A weekly shuttle for shopping and outings. They went above and beyond for our mother in their communication with us and care for her. After our mother passed, they offered us their theater room for her celebration of life, accommodating all of our needs for our event making sure the residents were able to attend and all of our friends and family were welcomed. As my sister & myself both live outside the state it was very comforting knowing she was well cared for With people that truly loved her.

My dad moved into The Springs memory unit a few months ago. We could not be happier with the care…read moreand attention he gets. His every need is met immediately and every staff member is kind, caring, loving and nurturing. I cannot imagine a living arrangement that would be better for him. Highly recommended!

They are exceptional in a very clean environment. My mother received only the best and kindest…read morecare. The staff was personable and respectful always!