I recently was hospitalized with a leg infection and needed extended care. The hospital personnel…read moregave me the choice between Manor Care and a Renaissance Suites. Having had a not so good experience at a Renaissance with a relative, I decided to choose Manor Care for my post-hospital care. I am very glad I chose Manor Care as my experience there was very good. From the nurses to the Physical/Occupational Therapy Staff everyone was attentive to my needs. Quite honestly as I was there over Christmas, I thought the staffing would not be as attentive, but I was wrong. There was more than a skeleton staff there the whole weekend and everyone was more than happy to help out. Even the food at this location was excellent. Sure there were some drawbacks but the staff there made sure I was comfortable and they helped me get better while I was there just over a week. If I ever had the need for skilled nursing again or I knew someone else who needed it, I would not hesitate to recommend Manor Care as their service is excellent and am grateful that this place helped me on the road to recovery.

I got off on the wrong foot with whole facility, but that quickly changed. Management does try to…read morecorrect any situation that they have control of. Sometimes just taking a step back and put yourself in their shoes, and trust people are doing things with best of intentions. Unfortunately for us (meaning everyone, not the staff) human nature sometimes makes us think the worse of people, a mindset that we only can change within ourselves. Friendly staff, no one wants to be in a nursing home, call light response time is just very slow at high volume times.

My father was sent here after he had a surgery to get a rod inserted into his femur. He was freshly…read morediagnosed with cancer and bone metastasis had actually eaten a hole in his femur. They were absolutely awful. They refused to clean his bedding because he could not get up out of bed. It was excruciatingly painful to put weight on his FRESHLY RODDED LEG. They left him in soiled bedding covered in pus and blood that oozed out of his surgical wound. At some point he told one of the employees that they could be kinder to him because he has cancer. She replied that she knows other people who have cancer and that those people "didn't lay down to die." HE JUST HAD MAJOR ORTHOPEDIC SURGERY, YOU PSYCHOPATH! Other things: The physical therapist had no idea how to work with his condition and help him regain mobility. They wheeled him to physical therapy in a wheelchair that was missing the footrest on his bad leg, so that was excruciating for him, then they wanted him to do an exercise involving pulling weights toward him that were mounted on some kind of a wall or machine (not 100% certain) but it was a rowing motion. It caused the chair to move forward and he had to use his bad, freshly operated on leg to brace himself. Also, there are no phones in the rooms so if your loved one does not have a cell phone, as mine didn't, it will be insanely difficult for them to get in touch with you. To make matters even worse, they would not help him to get up to use the bathroom and they recommended an adult diaper... and they did not like to change people. The entire place reeked of urine. There are better options. Don't send anyone here, especially if they have issues with mobility.

The stench of urine hits you in the face as you walk in. The person I visited was sitting over the…read moreedge of his bed with a blanket covering his head, wearing a saturated urine soaked diaper & no pants. His sheets were filled with wet urine & it appeared as if he had not been bathed or fed in a very long time. They never put his hearing aids in & he struggles to hear what is happening around him. This is a deplorable place & I would never leave my loved one here!

I went for RUSH PT and I was very impressed with therapy for sciatica treatment. Connor, John and…read moreother therapists put a lot of effort in helping me gain back my mobility on my left side which was very painful when walking or standing. I could not stand/walk without leaning. I thank Connor and John for their expertise/patience to help get me back into my active lifestyle with less pain and walking without leaning. The atmosphere is pleasant and inviting from the receptionists to the PT Assistant. The Physical Therapists are highly-trained in helping others gain muscle control, thier knowledge and expertise speaks for itself. The handouts/videos for continuous exercises are very helpful. Thank you again Connor and John for expertise knowledge in wellness and movement. It is very valuable. JoAnn Potts

Had some issues with a hip and went to Rush PT. I liked the therapist well enough, and the…read moreevaluation visit went well. I thought the next visit went well, too, but the day after, I was in so much pain I couldn't sleep for three days. Added to that, my other hip and one knee were killing me. (The knee was so bad that I went back to the doctor and got a steroid shot. I don't think I should have had to do that.) I wound up cancelling my remaining appointments. The pain didn't go down for six weeks. I hate to say it, but I got a better exercise program from ChapGPT.

Staff is very caring and quality of care has improved.building no longer has odors and staff is…read morevery kind and considerate

I have to say hands down there have been major improvements at this facility. The new administrator…read moregave her word in regards to seeing to it that the facility is in the process of improving in so many ways. I must say she is a woman of her word!!! When I had a concern about my family member's care she not only handled the matter immediately, but she followed up with me constantly to update me and even had the other managers give me a report concerning their dealings and any progress with my dad. I already feel guilty about not being able to personally care for him at home but now I can sleep at night because I see the changes and my dad seems to be content.

We recently had a loved one on hospice at this facility and I was very pleased with the care and…read morecomfort he received as well as how we were greeted and treated. Our loved one was kept very clean, hand fed and comfortable. He was called by name and treated like a person not by room and bed number. For us each time we entered, reception welcomed us wished us a good day and said goodbye when we left. Each person we encountered said hello and the nurses and CNA's were very responsive. One time I noticed he had worked his way over to the side of bed and looked uncomfortable and they came in immediately and straightened him out. The social worker was very kind, patient and helpful. She answered her phone and returned calls. Something you don't get in other places. The place is not fancy but the people make the difference! We were faced with a very sad situation but this Oak Lawn Aliya team made what could have been horrible very tolerable. Thank you!!

My Grandmother completed surgery Monday, successful. Was transferred to Aliya Healthcare Friday…read moreevening. Was in Aliya through Saturday evening. My mom called Sunday morning at 9am, and couldn't get ahold of my grandmother. We found out 2hrs later she was taken to hospital, and past away. This issue with this facility was that they couldn't account for her activity between 9pm to 7am. No counciltation, no answers, not even a call to inform my grandmother was in distress. Aliya Healthcare, at this time is not the facility for your loved ones who are in critical state of care.

Our experience here was actually really good. They are definitely understaffed, but the environment…read moreis far nicer than any other center that we had worked with, and what staff they do have really do care. I'll never forget the receptionist there, because when my loved one (fresh out of brain surgery) started screaming at me (some post-op psychosis) and I asked her, "How does anyone do this?" in tears, she replied "One day at a time." And that was really what I needed to hear in that moment. My loved one had complaints that they didn't have enough ice packs, that the packs they had weren't great, and other things of that nature, but I do think they are a tad underfunded and I don't hold that against them because the staff really does the absolute best that they can with the resources that they have. It's not the most engaging or exciting environment for long-term care, but it is peaceful and everyone is doing the best they can with the resources that they have. The residents were kept clean and comfortable, and while that seems like the bare minimum, it's more than I can say for the other facilities I have dealt with.

Through all the new owners & name changes it was always nice & clean. Now you can't even walk in…read morebefore the stench of urine hits you in the face. They are definitely short staffed and the lack of communication from the staff is infuriating. My relatives bathroom is nasty with an old stained toilet & seat. No hand soap in the dispenser(upon every visit). They didn't supply any hygiene products upon entering, it's been days. We had to bring our own after several visits & attempts of asking staff. They don't alway supply meals, we've had to request them multiple times. We also had to ask/remind them to provide PRESCRIPTION medications because they were only supplying over-the-counter meds & not the meds prescribed by Drs. So long story short if you have relatives in here, make sure you're checking in on them.

I want to thank the staff for helping me take care of my mother! I appreciate how considerate and…read morecompassionate they are with my mother. I especially like to give a great Thank You to Tamika in HR. That is her role but she goes above and beyond the call of duty. This transition for me and my family has been very difficult. When I walk through the doors she always offers a sense of peace. I am grateful that she assist me with my request and make sure that it is done. I know that nursing homes usually have a hard reputation of challenges but this has been the 1st time I can be thankful for the support especially from Harmony! Thanks to the receptionist, nurses, nurse assistant, social services, nutrition, cleaning staff and top A1 therapy team!!!!!

Staff is very nice to my mom . The place is clean, smells good, nurses are attentive, therapists do…read morea good job.

My mom is a resident here for rehab. The staff at front desk is not friendly. Does not greet you…read morewith a hello, Good Morning, How are you? Came in on Tuesday no staff at front desk. Staff IS NOT FRIENDLY AT ALL..........NOBODY SPEAKS YOU CAN SPEAK TO THEM AND YOU GET NO RESPONSE. How can you provide care for our love ones and you are not a people person. When my mom pushes the button for the staff to assist with water, ice or washroom they say they are coming but never come! Then she has pushed the button again. Nursing is a career where you care for individuals when they are unable to care for themselves. We entrust you with the most important people in us lives. God is watching..............

I like to thank all the team in Warren Barr for taking care for my mother and all her needs . I…read morewould like to thank Mrs. Halina , Veronica , Rosha and others ! Thank you all you are doing wonderful job !!! Donna Sieczka

A family member was recently a patient here for rehab following hip surgery…read more In addition to rehab, he required memory care services- the staff was attentive, kind and efficient. I also would like to acknowledge social services for helping coordinate communication with staff as well as insurance matters and transfers. I would definitely recommend this facility.

Do not place your loved one at Avantara. Residents are not allowed to convalesce peacefully. They…read moreare herded like cats in gathering spaces, such as the dining room or the activity room so they can be monitored by a minimal number of staff. Little effort is made to communicate with residents who are hearing-impaired or who have dementia. Insufficient time is given to these ailing residents to process information and to respond. Avantara doesn't grasp that many residents, especially those with dementia, need help with ordinary tasks. My loved one could not remember how to use a knife to cut up his food, and he could not remember to press an inconspicuous call button for help. He was not bathed at all during his 5-day stay. Renovation junk and clunky, unnecessary medical equipment was left in his room. My loved one returned home in worse condition than he had left.

This place is a money pit and group therapy at its best minus the use of an actual PT. Have left…read moremessages to no avail too!

Has my therapy here for a few weeks This place is customer…read moreservice driven They make sure to learn your name so when you are coming or going Every staff member greets you or wishing you a great day The therapy room is compact but it gets the job done My therapist Diane and the assistant Mike was a dynamic dream team Thank you all