Excellent place, Dr. Lai is very competent and professional…read more His office is helpful and easy to deal with. Our all family is using his services and we all are most than pleased

LATE Post: I agree totally with these comments: Wish I would have seen them before: "Nov 6,…read more2024 Customer service needs some serious improvements especially in the post sale phase. ...." They are very attentive in the beginning but no so much post sale after you've given them your money.

Excellent customer service. I came in today to discuss the glasses I ordered weren't right. Van…read moregreeted me with a warm welcome, water and he was attentive while I waited. Then I met with John. He immediately knew what went wrong, explain everything clearly on what the next steps were. I am grateful for the outcome. My day was heavy and I was tired but I left there so pleased and content of how all went. Nowadays service like I receive are nonexistent. Thanks again!!

Alas, the love is gone…read more My first pair of Warby Parker glasses were sunglasses, the day after my LASIK surgery in 2019 in Seattle. I loved them. I lost them. They discontinued them. I bought my second pair of Warby Parkers on vacation on Venice Beach in 2021 (featured in my profile pic!). They were called the Sonia, and black. I loved them. I lost them. They discontinued the black ones. WHY? I bought another color of Sonia, but I don't love them. My next were a pair of reading glasses. I have no idea why the frames were recommended to me. They were very unflattering. I donated them. Next, purchased in 2023 in Burlingame, were my favorite glasses of ALL TIME. Aja in Confetti Tortoise. I had Irlen lenses placed in them. My Irlen color is light pink and they looked AMAZING. I lost them two years later (heartbreak!!) AND THEY ARE DISCONTINUED. This is how much people love these glasses - people are selling them on Etsy and Ebay for $500 to 600. Why on earth would they discontinue them? But this next story is the cherry on the cake. I have ADHD which is why I lose glasses so often. That's on me. But this, this story drives me crazy. In 2025 I paid $$$ for an exam and expensive lenses for reading and computer work. The frames were amazing. Dasia in Ristretto Tortoise. But when I came to pick them up the prescription was wrong. They sent them back to fix. AND THEN EMAILED ME TO TELL ME THEY WERE DISCONTINUED. I asked for a refund.

Found it! Searched from SF down to San Mateo…read more Finally found the best frames and most importantly the BEST experience! Stewart, Monica-everyone at Burlingame Optical were skilled AND NICE, friendly. Seems rare, such a treat to go somewhere where you're treated well, they call you by your name, even after purchasing I genuinely felt welcomed every time I went in to have the glasses fitted/maintenanced. No charge but niceness is priceless. ...Locally owned family business, making our downtown that much more wonderful. Quick, excellent, skilled service. Really care about their work and customers/community. Other long time customers come in and feels like a bright warm place to go. Thank you Stewart, Monica & team @ Burlingame Optica

My Rx changed again in less than two years, so I took my new Rx to Stuart and Monica. Service,…read morefriendliness, professionalism were again 5 stars. Lenses were ready in less than a week and Stuart custom fits to your frames in an hour +. Highly recommended again.

Super sweet people here, efficient and really want to be helpful. They are definitely not phoning…read moreit in. I went in looking for a pair of polarized wrap-around sunglasses, which sounds like it would be an easy enough, slam dunk kinda deal. But I need an extra small, almost a children's frame and ultimately we couldn't find a pair. But I was very impressed with their helping nature and attentive presence throughout the process. Very neat, clean attractive shop in the middle of the city, conveniently located with plenty of parking meters around, and if you're lucky, you can snag a free spot on the street.

Pros at exams and selling you glasses! It's that simple…read more These folks are glasses experts and you get quality care , an education and a fill of your prescription then your on your way I recommend them for your exact glasses needs. Good selection as well

A great experience - the eye exam was easy to schedule online. Dr Lin was relaxing and efficient…read more Justin gave excellent advice on frame selection. Update: my sunglasses got all scratched up in a fall but the scratch resistant coating was still under warranty. Once again Justin took care of it and I had new lenses in less than a week! Really appreciate their great service.

I had a great experience at Site for Sore Eyes! Dr. Jennifer Lin was professional, knowledgeable,…read moreand took the time to answer all my questions thoroughly. Justin was incredibly friendly, helpful, and made the whole process smooth and enjoyable. The entire team provided exceptional customer service, and the office was welcoming and efficient. I highly recommend them to anyone looking for quality eye care and a great customer experience.

Really thorough eye exam. Very pleasant. Great experience. Good selection of glasses at reasonable…read moreprices.

Found this gem on YELP! Went in for a comprehensive visit yesterday for my little one who was…read morehaving trouble seeing the board at school. The Doctor was so sweet, patient and thoroughly examined my little one's eyes. I was impressed with her skills and attention to detail. The office was super clean and modern. Parking was easy and free which is always nice. My daughter left picking up the cutest little Ray bands for her first pair of prescription glasses. Will be ready for pick up in about 10 days, so my girlie will have new clearer vision soon. Staff was also super helpful and courteous during our appointment. Highly recommend checking them out.

Best optometrist in Burlingame. They really care about their patients my reading glasses came out…read moreperfect.

I'm surprised by the number of positive reviews for this place. I did not have a good experience…read moreand am now looking for another optometrist to fix their mistakes. They damaged my eyeglass frame (which are now lopsided and the hinge for one of the arms is broken) and the prescription seems too high (it makes me super dizzy). Dr Kita seemed to be in a hurry through the appointment. His assistant was condescending and dismissive when I tried to ask about different options for the lenses (e.g., polycarbonate or not, index, anti glare coatings, etc.) Am on the hunt for a new optometrist now.

They very knowledgeable, kind, nice and very respectful people!!…read more They take the time to take care of their customers. I'm so happy I chose them!!!

Was really disappointed after having good experiences with them in the past that they never show up…read moreto open at 9 like they say. Even after calling multiple times and waiting for 30 minutes there was no luck. Try a place with professionals that show up on time and not this office.