Came running when my toilet broke on a Saturday. Solved the problem in about 10 minutes.read more

We needed them to Replace Our Water Heater, and it was an emergency…read more They came and did the Job right away, and left no trace of mess or anything behind! Now our Hot Water is instantly hot, and we're saving money on our Gas Bill. Would highly Recommend.

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

Prompt courteous and market priced. Needed a faucet to the outside repaired and he handled it all…read more Picked it up, installed and tested it.

I recently had David Rose install a kitchen faucet that I had previously purchased along with…read moreputting in a 1/4 turn valve. I have no problem with the quality of his work and he was able to complete the job in less than an hour. However, I feel that charging me $380 for just the installation of a kitchen faucet is too much.

Excellent service, flexible, and professional…read more I had a heat pump water heater installed by Mr. Rooter Plumbing, and the experience was outstanding. This was the plumber recommended through Home Depot, and I found their pricing to be substantially lower than other contractors in the area. They were very flexible when my delivery from Home Depot was delayed and unclear. They put my job on hold, and as soon as I confirmed the unit was arriving, they adjusted their schedule and got me in the same day. When the crew arrived, the lead technician and his apprentice got right to work. They were clean, precise, and clearly took pride in what they were doing. The finished installation looks excellent. I'm very happy with the result and would absolutely hire them again.

I was hopeful going into this appointment. I scheduled service for Friday, April 18, between 12:00…read morePM and 3:00 PM and cleared my calendar to be available. That morning, I received several calls starting around 8:00 AM asking if I could take an earlier appointment. I wasn't available, so I didn't answer. I assumed they'd still come during the scheduled window. When I hadn't heard anything by early afternoon, I ended up calling to check in, only to find out the appointment had been canceled without my knowledge. Later, two technicians were sent out anyway and arrived last minute, around 2:30 PM, staying until nearly 5:00 PM. This disrupted my workday and caused a lot of unnecessary stress. They completed the work ("installation of a customer-supplied drop in sink" & "cable line up to 4" thru access") but the final cost was $1,100, which felt excessive for the services provided. On top of that, they called my workplace without my permission, which crossed a line for me. The technicians themselves were courteous and efficient, but the lack of communication, the scheduling confusion, and the high price made this a frustrating experience. I hope the company takes this kind of feedback seriously to improve how they handle appointments and customer communication. Unfortunately, I can't recommend this company.

Awesome same day service. I called with an emergency busted water line and the guys came at 9…read moreoclock at night and was able to get me back up and running that same night

From the owner: Emergency plumbing and drain cleaning for both residential and commercial needs. read more

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

In January they shut off my furnace claiming it was unsafe. I called to say I wanted it restarted…read moreand they said they wouldn't. They turned off the gas to it and claimed they hadn't. Tried to sell me a new one. I had another firm came by, discovered Hurley had also disconnected some wires internally so I couldn't restart it. Other company ran a combustion test which showed it was safe and actually over 90% efficient Terrible to shut me off in January when the temps were in the single digits By the way, the honest company that solved my problem was Countywide out of Westfield.

I would give Hurley and David zero stars if I could for customer service. I have been without…read morenormal heat for almost a week. My gas bill is super high because the gas boiler just keeps running to try and maintain 60 degrees. Now my electric bill will be high because I have to use space heaters. The HVAC techs were great but the office dropped the ball. I needed a new boiler and they raked me over the coals and a year later, it doesn't work. They really don't care about their customers once the sale is done. My thermostat has been at 63 degrees for 5 hours and still only 60 degrees! Don't ever purchase anything or have service done by Hurley and David!

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.

I had Brett install a new hot water heater and a 30 gallon well tank. The well tank kept having the…read morerelease valve activate. He replaced the computer sensor and still didn't work properly. The computer system needed to be replaced. He advised that it would take several days for him to come back and install. There was no communication at all from that moment on after I paid him for his services already completed. He never returned my calls or texts. TOTALLY UNPROFESSIONAL. I had to hire someone else to fix the problem. I do not recommend him at all. Stay away