The front desk. I was late 7 minutes and was told I had to reschedule. On another visit I arrived…read moreearly and was made to wait an hour. This business has a late policy, conveyed by receptionist, means if you are late you will not be seen, and they do care if you had a medical emergency, drove an hour to get there. or got caught in a storm or was beaten up by a raging maniac, had to attend to sick family member all night. etc.. If you are late, you will not be seen even if you are the first to arrive and waiting room is empty. The receptionist will take delight in telling you this, so excuses do not matter. The smiling receptionist in your face as this is relayed will be something you don't forget. Not all medical practices do this. This is a dermatology clinic, not really equipped for emergencies, so they can apply these rules. We had patients in our office who were late and still saw them because we cared more about our patients than promoting any rule about tardiness. Health is one of those things tardiness just does not always apply except in this dermatology clinic, but the rules will only apply to you, not to them. If you must wait then you will wait, and they will take their time. Sad, but true. Know that you can just find another practice. Life happens. We cannot expect all medical offices to understand this. It can work the other way too. Once of many times, my father was speeding to the ER and was pulled by policeman for speeding despite his medical tags. He was given a ticket and refused to allow him to attend to his patient whose life was in danger. Later the police chief arrived at the ER, found my father and requested he give the ticket back. This is example of rules can be bent. In my husband's practice we got calls in middle of night and saw patients after hours. If they were late, we just worked them in. If there was a big surgery there was always the predictable bumping back at hospital so we made things work to ensure our patients were seen. We had patients who came up from Florida and down from Virginia. We sure were not going to make a big deal of a tardy of 7 minutes or even 20 minutes. That would require an ego about the size of what? Think hard. It will come to you. I have been here many times, as well as my family members. It has a corporate medical feel to the practice. The doctors are very good. The tardy rules are a bit hypocritical, though, too rigid What can be said is they make their rules, and they can be rigid if they want. Even when you follow them they will not apply theses same rules to themselves.

Walked out after waiting 40 minutes past my appointment time. There were still 2 people in front…read moreof me one was waiting for over an hour. Will never go bbac

Veronica was excellent! I felt much better after I received my massage and am looking forward to my…read morenext appointment.

Veronica does a wonderful job! She is professional, polite and knowledgeable . Very clean and…read morepeaceful setting. I've been to her many times for deep tissue massages because I have chronic back pain. I look forward to my massage because I know she'll have me feeling so much better!

Very disappointed in Claudia. I had a last minute schedule change at work and had to cancel my…read moreappointment abruptly. As a repeat client, you would think she'd want my business. She didn't ask and instead said I'd have to pay an extra 50% as a rebooking fee on top of her original fee when I came in for service. When I'm looking to spend 100+ on service, it shouldn't be this way. I'll be taking my business elsewhere.

Last Saturday, I went to get my hair cut and shampooed. Claudia talked to me about my hair and made…read moresuggestions that were very helpful. She did an excellent job. I will definitely go back.