I took my MKZ into this dealership's service center over 3 weeks ago and almost a month later and…read moreover 1000 dollars paid the car still WILL NOT START! They put my car on their Computer system TWICE! They charged me Twice for that too! Both times they came back with different issues! Can someone explain to me why they, if the system couldn't find the issue the first time, would put it back on the same system again? Could it be that 200+ charge they add to my bill? It's not doing ME any good but it sure does help them pay for that shiny new building! The car sits in the parking lot for days, When I call they put me on hold for 20 minutes then hang up on me, when they say they will call back they NEVER DO! I GAVE THIS DEALERSHIP ONE STAR BECAUSE I HAD TO! If I could I would have rated this service center as sub par. I'll tell you what...........they saw this woman coming.

Took my car for tire replacements on my "New-to-me" Lincoln MKC and the service was excellent! Nick…read morewalked me through what was done, and even when I experienced smaller issues before pulling (Like a screw being loose under the lift gate trim), Nick took back and fixed with no worries! Very pleased with the service department and had zero thoughts of the "Dealership screws you maintenance and small repairs" stigma that surrounds all dealerships. Definitely not true for this one!

Absolutely a great towing company. Customer service and…read moreflexibility are the best! Brian is a great techician. Sarah managed my pickup precisely.

Easy to contact, schedule and he arrived right on time as promised. Care was taken to protect my…read morecar. Seamless, personable service. Thanks!

I took my recently purchased motorcycle in for a MSI. Ted was quick, professional and efficient…read more The shop was clean and organized. And the air conditioning was COLD in the office. If you want to be treated with honesty and professionalism make First Choice your first choice. My bike passed inspection!!

I'd recommend first choice being your last choice. The experience I had here couple days ago was…read morehorrible. I dropped my car off for an MD inspection & an alignment. I got a call explaining the car had failed inspection for TWO MINOR THINGS (which I was already aware of). I asked if the alignment had been done also, to which he told me he wasn't aware I requested one. No problem, but yes let's get an alignment done please. He advised me they do not do alignments and had to send the car to another shop to get it done. No problem. Once the car was taken to who knows where- I was never even given the name or location of whatever "shop" I did not personally hire to service my vehicle, I was told the alignment could not be done, and it would cost $2k+ to replace chassis parts in order to be able to align the car. What they were not aware of is that I myself am an automotive mechanic, and I inspected my vehicle myself before taking to them. I declined the up charge and informed them I would like to pick the car up, but now they can't tell me when they would even have it back. Again, I have no idea where my car is at this point. I explained politely that I'd like to come pick it up first thing in the morning, and I was told it would be ready. Morning time comes and I call first choice, and I'm told the car is still not back, and "maybe" they can have it back by lunchtime. At this point I have to shuffle my schedule around just to make plans to pick my car up. I call back around 1pm and I'm told it's still not back. I inform them that I will be there to pick my car up in 30 min and they need to figure out how to get it back to their shop. Once I arrive, wouldn't you know it, the car is still not there. And when closing out my bill, I'm informed that I owe extra $ for this failed alignment situation, I don't even know who or what I'm paying for that, again, no information on where my car went was ever given. After about 30 minutes of waiting, the car shows up, and after a couple apologies from the receptionist, I was handed my keys. I wasn't the happiest customer at this point, but I understood. I let them know I will be making the TWO MINOR REPAIRS listed on the inspection report myself and will bring it back in a couple days for reinspection. I bring the car back a couple days later for reinspection and handed the inspector my keys so he could check it out, I literally had to replace a mirror glass and hood latch pull. Minor. He asks me did I get the alignment fixed, and I said no. He then immediately, with an attitude, shoves the keys back in my face and tells me he will not pass it. At this point I am fuming, I explain to him that I paid YOU to inspect my car, and what you wrote on the report has been fixed. What this man was trying to do was fail the car based on info "supposedly" given to him by some unnamed 3rd party for the alignment. I tell him, nothing about alignment was on the report I was given from YOU yesterday. In this moment I am catching him in his own lie, saying "I'm human, I forgot to put it on the report". No sir, you either missed it, or you're trying to make things up. The whole point of being a licensed state inspector is to NOT MISS THINGS, you are literally responsible for the vehicles you sign off on, that will be put on these roads. He then goes and makes that change on his computer and prints me a new report showing it now failing for 3 things. Unbelievable. What I took from this situation was first choice auto trying to up sell $2k+ worth of unnecessary items in an attempt to get a few bucks. Once I left this place, I immediately took it to another MD inspector and the car passed inspection with NO issues. The lesson I learned is that this place will never see another dime from me. I have a copy of both failed reports from first choice, one showing those 2 minor things, and another one showing he added something that wasn't true. I also have the passed inspection report from the reputable shop that was done immediately after I left first choice. I will be making sure the MD state police hears about my experience here, hopefully they make the necessary corrections. Be weary of this place.

Super friendly owner, very responsive and helpful and he's one of the few mechanics I've had that…read moredoesn't feel like he's trying to rip me off by recommending a bunch of unnecessary stuff. He seems to truly care about our vehicle as if it were his own. All that at super affordable rates, can't beat it!

A nice guy with the worst communication skills. Affordable rate for smaller jobs, not so much for…read moremore complex jobs. Will end up costing much more in the end.

My car randomly locked (we think somehow the key was bumped )- and as luck would have it, both sets…read moreof keys were in my car this evening. As was my friend's dog! Thankfully, it was around 7pm and cool. It was suggested to me to call a local towing company and I picked Hubbell Towing as I live in Hughesville . My call was answered and my amazing rescuer was at my house 20 minutes later, as promised . With amazing customer service and a calm and confident attitude, my car was opened. The fee was more than reasonable. Thank you for being so responsive and helping us out so quickly!

The guys that work here are truly genuine and so nice. My diesel broke down on MD5 with no…read moreindication of the issue. I had a driver dispatched and to my location within 5-10min of calling. The driver was super nice, managed to magically get her to restart but both he and his boss didn't want to leave me should anything happen again. He led me to the closest gas station where she died again waiting to turn in. The driver hooked her up, brought me to the pump. We decided to try fuel (despite there being no fuel light on and the gauge showing gas). After putting $20 in, she started running again- the driver checked the dash and THEN the light came on. Long story short, I have a faulty gauge or fuel sensor- but the customer service they provided was top notch! They truly care for their customers - and I immensely appreciated their willingness to stay with me and ensure I wasn't left stranded somewhere. Being new to the area I have no clue where anything is, so they even went as far as to recommend a diesel mechanic just in case. I'd highly recommend this company to anybody in their area if they find themselves in need. Hopefully I won't require their services again, but if I do I will gladly give them a call and my service. I can't thank this team enough!!

I never write reviews but this motivated me to do so. Topp Dogg was great: the repairman came out…read morein the dark and the snow to help me, was polite and incredibly competent and knew all the ins out of both my Dodge dually truck tires and my horse trailer tires. For anyone with horse trailers, RV's, or just big pickup trucks that are often out of the range of expertise of other places, I cannot recommend this place highly enough. They will be my go-to in the future.

I now have 2 cars that I keep maintained at Hill's. The newer one, a hybrid, is now doing amazing…read morebecause of the service we get there. I just got my spark plugs replaced and now the engine is so smooth, it's like butter. I love how it sounds. Of course, it's a Toyota and has over 100,000 miles on it, so it is just getting broken in! Hill's is taken really good care of my vehicles since it has opened in 1998. I will stay with them for the foreseeable future.

Excellent service. Quick turnaround. Reasonable price!!! A small town shop that puts customers…read morefirst.

Helped me fix a tire right as they were closing up and told me what lug nuts to get because the…read moresleeve nuts were swelling and not able to be pulled off.

Honest guys and great pricing. Got the work done quickly as promised even as a walk-in. Can't say…read moreenough about these guys.