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    Somerville Snowcone Company

    5.0 (2 reviews)
    Closed 3:00 pm - 8:00 PM

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    8 years ago

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    8 years ago

    Very sweet owner, and great coffee! The sausage biscuits we had were fresh made and delicious!

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    Off the Rails: Sweets 'n' Treats - Cappuccino crunch with health bar topping

    Off the Rails: Sweets 'n' Treats

    4.6(16 reviews)
    50.3 mi

    There's nothing better on a summer evening than taking a ride to the local ice cream parlor. Off…read morethe Rails is a great place to take your family for a cone or shake. Located in the North Main Street historic district, this place serves up quality treats made with Austin's favorite Amy's Ice Cream. I love their waffle cones: not too big but large enough to pack a generous scoop. The cones are thin so you can enjoy eating them unlike other places with thick dough that feels like you could break a tooth with it. The store is in a huge space with high ceilings so even when it's busy it doesn't feel crowded. Fast and hometown friendly service is the norm here. Highly recommended.

    I appreciate the response, and I understand that you do not maintain a public restroom. But I think…read moreyour response misses the point of my review. This was not someone walking in off the street asking to use your facilities. She was part of a group that had just purchased four servings of ice cream, and she was 8 1/2 months pregnant. You say that "customer safety supersedes all." What potential harm to anyone's safety would have resulted from making a one-time exception and allowing a woman who was 8 1/2 months pregnant to use the restroom? In response to the owners reply: I understand that businesses have rules and regulations to follow. But there is also room in life for judgment, compassion, and basic human decency. If there truly was a legal prohibition that left your staff absolutely no discretion, that is one thing. But simply saying "we're not allowed" does not explain how allowing a heavily pregnant paying customer to use an employee restroom would have endangered her, your staff, or anyone else. The ice cream was good. The staff was otherwise friendly. My criticism remains exactly what it was: when presented with an unusual and very human circumstance, your business chose rigid adherence to a rule over a small act of kindness. I found that disappointing. We ended up going around the corner to Lucy's who behaved in a manner in every way that your business didn't. Very poor form.

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    Somerville Snowcone Company - shavedice - Updated September 2026

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