The receptionist was quite rude and seemed unwilling to explain things to me, when I don't work there!! Not just her most of the staff appeared annoyed by our questions, which made the experience uncomfortable. Unfortunately, I won't be returning to this dental office. Exam was fine the doctor was busy with many patients. Overall the experience felt rushed and not personable. read more

Somos Dental & Orthodontics - Mesa - Exam - Orthodontists Near Me - Mesa, Arizona

Thank You Somos Dental for being Kind, listing to me and my concerns, and for being easy to go to! Front desk and staff were friendly. I've made a second appointment, this time for cavity fillings. read more

I went here as my last solution which was weird cause it should've been my first but overall they didn't amazing work and actually handled me with care I love the front desk, people and the dentist and the assistances. read more

had an appointment made at 9am, got here for my check up/braces appointment just for them to tell me the orthodontist was not in. Waste of time. Why schedule me for an appointment then?!!!!!!!! Super upsetting. read more

Somos Dental & Orthodontics - Mesa - Orthodontists Near Me - Mesa, Arizona

So far my experience has been amazing the staff is friendly and they actually explained how my wisdom teeth were growing in I was able to see my x rays and pictures of my teeth! They gave me a couple different options on how I want to go about my situation and they made me feel so comfortable! read more

I had great, fast care at Somos Dental today. Staff was friendly and pricing was upfront and reasonable.

Staff was rude and acted annoyed during consultation and exam (2 separate appointments) Dental assistant kept shoving the water tube hard into my mouth and throat, to the point I was choking and coughing. During exam I had to stop them twice. Once because they didn't give me enough numbing agent and tried to continue the procedure, even though I said that I still had feeling. The second time because I had to ask for a paper towel to wipe off the nasty mouth water that they let pour down the side of my face and neck. Dentist and assistant kept whispering to each other, which was annoying. At one point the dentist said "Doctors don't like to do this. It's complicated" not exactly sure what he was referring to but not professional to be said in front of a patient, let alone as you are working on them. Neither was communicative at all during appointment, both got up and left without a word for a couple minutes right in the middle of it. The dental work looks okay but the way they did my fillings makes me unable to floss. My teeth feel like they are glued together. Will not be returning and definitely will not be recommending to anyone. read more

I wouldn't recommend this place. Aside from the fact that this place was sketchy and not as clean as other offices, they really try to make a buck off of you. There was yellow stuff where the sterilized tools were...it was gross. I went in to see if my wisdom teeth needed to be extracted and got X-rays done. They didn't even ask me to take off my piercing. One look at the X-ray and they said all 4 needed to come out - they didn't look at me or explain anything. In fact, no doctor talked to me at all. Just straight up gave me prices and wanted to get it done right then and there. No thanks! I went elsewhere and got a better explanation and experience. Then to top it off, Somos called me saying that I never went to my appointment.... The same appointment where they tried to tell me I needed all my wisdom teeth extracted. It speaks a lot about their organization. TL;DR - The place is sketchy and just wants to charge you without actually speaking to you. Find some place else. read more

Se tardan demasiado las muchachas de enfrente que reciben a la gente súper mal servicio no vengan terrible servicio

Was in so much pain they very patient. Thank u for the great work ! Can't wait to finish and have a smile again.

Im not the type to write reviews but here we are... I used to come to this location, I called for assistance to get more information of my braces plan, I was place on hold for an extended period of time... like 15 + minutes and I'm sure it would of been longer. It's like the customer service doesn't exist anymore. The orthodontist and the assistants are not the problem... it's the management and front desk personnel that make these places look horrible. Get new people to treat other humans with decency. read more

en el 2023 durante una extracción tenía mucho dolor levante mi Palma izquierda pero doctor no paro volví a levantarla y el doctor no paro un hueso trono en el lado derecho de mi cara tuve que quitar su mano tenía mucho dolor mi ojo derecho empezó a encoger asta cerrarse por completo pensé que iva a desmayarme gracias a la ayudante del doctor ella fue la única persona amable en ese lugar ella me trajo unas toallas de papel con alcohol después de unos minutos mi ojo estaba casii normal pero desde ese día el dolor nunca se fue el doctor daño mi quijada todavía me es difícil poder comer perdí al rededor de 20 libras de peso pase más de un año y medio cita tras cita por la misma razón pero la manager nunca iso nada para ayudarme...pesimo servio... read more

The guy didn't even take the time to talk to me. Instead he looked at my mouth said. U got a lot going on and left the room and told me he had to "study" my dental X-rays. Some girl comes back to es me a sheet of pap with these number circled telling me I need a number of my root canals crowns and a post I just went to another denist and nothing was said the guy actually wants me to have a smile.he with was just overall rude. When I got there was informed it take 4 weeks for INS to approve emergency dental. If I couldn't give any stars I would they are horrible. read more

Worst place to go too went in today to get 4 fillings on my teeth and had me waiting for 4 hrs almost 2 of those hrs i was injected with anastisia and was just waiting to be attended to my fillings and nothing happened so i had to leave and reschedule and now im just trying to get my money riemburst to me so i can go somewhere else DO NOT COME HERE read more

Absolutely terrible service this office is a joke. They did a bad job installing on my dental crown, been in pain for over two weeks now. I've had to go in for multiple visit. Poor customer service and over crowed office . Do not use this dentist unless you want a high bill and major dental pain. wish I could give this company a negative stars. read more

seems to be "production line" **mediocre .."strip mall" dental business..for those who cannot afford ..quality dental treatment ..**set pricing..demands(pressure tactics)..for "membership"..not allowing for comparison or time to think about..treatment options or financial affordability $$$$$ read more

Dr. Hendrix was kind and nice and his assistant Britney was very nice as well walked me thru my deep cleaning and filling process

Horrible. My appointment was at 11 and I didn't get called until 2 hours later. Other people came in after me and left before me. More than 3 of their staff members were asking me the same question. I had to take the same x-ray 2 times. Everything is chaotic and unorganized at this place. I must've spoken to about 7 different staff members asking questions. It looks like a bunch of students in training. Some of the staff members came to work looking like they were going to a nightclub. To me, it was a very unpleasant atmosphere. read more

Muy buen servicio muy hamable la coordinadora resolvió todas mis preguntas y explicó muy bien 5 estrellas para somos dental gracias .

Got an emergency tooth extraction done and let me say, this was the first time I've had a good experience with dental. They were so kind and supportive. It was very clean! They numbed me so well I didn't feel a thing! Definitely going back here for any additional dental visits. Thank you! read more

This is the absolute worst experience I have ever had in a dental office in my entire life. They ravage my mouth destroyed. My gums couldn't finish the procedure, took the insurance money and sent me out to an oral surgeon the same day completely destroyed my mouth completely the worst experience I've ever had in a dental office ever, I would never go there if I were you read more

I went in thinking I was going to need a pair of teeth extracted but Dr Hendricks and Esma were able to save and crown them. Everyone from the front office, X-rays, consultation/pricing, and the team who took care of me was absolutely amazing. I don't do well with dental work but they were incredibly respectful and patient. read more

I had to get two wisdom teeth pulled I'm a young adult 21 and they made me uncomfortable and anxious in the beginning, so I asking them what's going on and they yelled at me and told me they know what they are doing and if I want a better experience I need to pay more money , it was very trashing and unprofessional they obviously just care about your money read more

This is literally the worst place to go for ANYTHING dental. Keep in mind, my husband was in quite a bit of pain from a severely cracked tooth and NEEDED an extraction, which we were told was absolutely not a problem and they would get the job done. The girl at the front desk needs an attitude adjustment immediately. When we were making our appointment, we called to do so and we were directed to a call center, which was fine. They told us that an extraction would be around $250 total, give or take a little bit and they had told us also that it was $100 down and then the rest of the balance could be paid off in payments. When we got there, we were told that the entire amount was due right then and there, and that the $100 goes towards their membership for future visits. So to sum that up, they wanted us to pay $100 EXTRA for their membership plus the cost of the tooth extraction. So over $350. And with the membership I was expecting there to be a payment plan included. However, there is not a payment plan for extractions even with the membership. The person we had talked to at the call center had called us about 20 minutes after our appointment time, and asked us why we missed our appointment. We explained the situation and they seem to be confused as well and told us they would give us a call back after they talked directly to the office about what was happening. We were never called back. This place is a total scam and it is a waste of time. We got up and walked out. read more

Muy mala la calidad de su trabajo'. una extraccion de muela y casi 7 horas sin parar la sangre y aun asi no me querian atender, hasta q una persona me miro y me paso y dijo q si tenia un problema, me tubieron que poner un cuagulante, tube q ir a otro dentista y ahora estamos pensando en demandar, por q ponen tanta gente en cita q traen a las personas que trabajan ahi practicamente corriendo, read more

I had come to get my braces removed, not knowing it wasn't until a few weeks. The staff was still able to find a spot to put me in to remove them that same day. The work was done quickly and efficiently and i was done after about half an hour. read more

Horrible customer service. Not easy to get appointments scheduled with school schedule of kids. Disorganized, insufficient care, non communicative. Should I go on? If you want sufficient care, go see an actual dentist and orthodontist. Not a place like this. read more

Yesenia and Dr. Hendricks did an amazing job on my cleaning. It was my first time here, they made me feel comfortable and welcomed. Would highly recommend this office. read more

I had an appointment to have an adjustment and I got Nicole as my assistant. She was fine at first but then was starting to be rough with me and was getting mad at me when I couldn't understand her and I felt so uncomfortable. The rest of the staff were amazing I have no problem with them. It was just her. read more

Everything possibly that could go well went well. I had fears and doubts. Was very afraid. But the girls that were there were very awesome. Very caring and listen very well. Love the customer service. Kudos to all of you on the corner of Stapley and Southern. read more

Bad bad bad! Don't go here! Really low quality service for prices! Go elsewhere I'm begging you! They had refunded me over 500! And owe me more for cleanings I did not receive! They weren't gonna say anything until I asked for receipts! I'm going back again because they charged me again for an extraction I did not receive! I got an infection from them too! read more

I had a cracked tooth and a lot of pain. They were able to fit me in on the same day. I don't have dental insurance and they gave me a very reasonable price and worked with me on the payments. The doctor and the assistants were very friendly and helpful. They made me feel very comfortable. They were very busy but again this was a last minute appointment. read more

One of the worst decisions ever picking this dentist office. 1st issue I had with them was a few months ago...The staff are VERY RUDE, I had an appointment at 3:00pm and wasn't seen until 4:30pm. When I asked what the hold up was all I got were excuse after excuse (I had asked a few times) then they got all irate because I was asking when I would be seen. The office manager apologized for her staff of unprofessionals and assured me it wouldn't happen again and that they "cared about my service". I just had another appointment today and the whole staff of kids in pajamas walking around doing dental work just blew my mind, touching their phones with gloves on and then going in people's mouths... DISGUSTING. When I got called back, they were repositioning 4 of my brackets on my braces, the young girl in her pajamas started working on my teeth and went to pull a bracket and damn near pulled my tooth out! I even expressed the discomfort I felt and she kept going! My tooth was FIRM before she did that and now it's really loose! I got upset when that happened because I felt they were being very nonchalant and whatever about it. I spoke with the orthodontist and explained what was going on, he got all nervous and told the girl in pajamas the proper way to remove brackets...WOW...I guess I was the test dummy! The orthodontist then told me that the office had just had a meeting this very morning about REMOVING BRACKETS to which the little kid in pajamas obviously didn't pay any attention to. When I asked why are they even in pajamas and that that was very unprofessional, the orthodontist (dressed in his scrubs, said it was spirit week...i told him maybe they should follow his lead and be dressed professionally in a professional setting, rather playing on their phones in between patients). The office manager then came up to me as if she was going to help me, but just wanted to schedule a cleaning?! I told her that I get it, but I was talking about my upper tooth that got nearly pulled out. The orthodontist stated that in the "worst case scenario" they would just tighten them up closer if the tooth fell out! To which I stated that I'm paying to get my teeth fixed not to f**k them up, I'm not trying to lose ANY TEETH. The office manager got into her little feelings and said that she didn't want to work with me anymore because my F-word that I used and I said to her "How do you expect me to feel? You are taking my money, just do your job right." She didn't like my terminology of the lousy job that they're doing and I told her that there is nothing posted on the wall per policy about certain words that may hurt people's feelings when they're doing a lousy job...and that's exactly what I told her, that don't flip this around and act like a victim, YOUR VERY UNPROFESSIONAL STAFF messed up and they obviously don't like to be called out on their BS lousy service...but they will most definitely take your cash. I told them that I just want them to be done so I could be finished with them and they told me that we are all on the same page on that... ACCOUNTABILITY, WORK ETHIC, PROFESSIONALISM, COURTESY, SATISFACTION...YOU WILL GET NONE OF THAT HERE AT THE MESA LOCATION. This location doesn't even deserve 1 star but I will sacrifice a star just so I can post this review. read more

Worst place ever. Wife suffered from an unnecessary crown because they refused to do a filling. Then they didn't properly glue the crown on and it fell off hours later. Then when we came back for the emergency they made her wait read more

I would absolutely not recommend this place. If you want to be exploited and have your money, go down the drain then this is the place for you. I brought my son to this establishment due to the appearance of his teeth. I was told one thing and then when I attempted to cancel due to improvements not being seen, I was told that I was obligated to a specific amount of time that was not on the contract in which I had signed. When asked to be provided with the information stating specific obligations I was shown another paper, in which I had not signed and/or agreed to. These people are just after money. They do not care about the people. You go in and there is a million people there and they do not listen to you and what you have to say at all. I hope that reading this, it saves one person from being taken advantage of like I had. read more

Everyone at Somos dental and orthodontics is amazing. I had a great experience with them today. I would recommend them to anyone looking for quality and no bs . I will definitely be choosing them again. read more

By far one of the most unprofessional dental offices definitely should not be in business much less targeting a certain demographic(Hispanic) People come in with real questions and unless they are able to make money off you they are not willing to look or explain to you the plan you will be needing. I took two patience in both children and they were bothered that the children were accompanied by parent. Once "Dr. Bentley"came in to the chair room which was divided by half a wall all while 5 other patients waiting in the other chair rooms he saw everybody in under 20 min. What he did for any is MY question. All but two Spanish speaking only. The two were my children. When I tell you we spent more time in the waiting room and doing X-rays it was just that. He came in looked in one mouth less than a minute then let his assistant know he was gonna be referring them out. Went to the next chair I followed him over he did the same thing. The manager ended came in with the referrals but both were under the same name. That was 18may today making the appts to the referrals noticed that the referrals are both under the same name. So I called and decided to give them another chance because I needed the information. Mikey answers after giving him the info he requested put me on hold he came back on the line and said he was told by the same manager that wrote the referrals to just pick which one to go to, but still leaves the issue of having both the referrals for the same patient both referral offices require a referral in order to see patient. I told him I'd like to speak with the manager so she can specify and email me the correct referral for the correct patients. He said "ok she busy with a patient it will be an hr wait" and put me on hold. After calling back 5 times it just now goes to voicemail. Thanks a lot Dr. Bentley. FYI YELP makes me give you a rating but again in my opinion this should not be an open or running establishment. read more

This place needs to work on patient care and not just processing paying clients, especially as it appears to pander to the Latino community.

Tuve una muy buena experiencia en este lugar,todos son muy atentos especialmente zamira que es una asistente muy profesional y amable!! El doctor Bentley muy amable,realmente recomiendo mucho este lugar !! read more

the front office manager at the Mesa location will tell you a price to your face and then take out so much more from your account even twice a month for a monthly payment. I called and talked to her and she lied and said she never gave me that price. it's a scam and she is a liar so be careful and always watch your account. she took 900 out of my sisters account also. thank goodness she got a refund. also when you need to talk to them about your account they will act like they don't speak English. BUYER BEWARE read more