I've been trying to go to this Sonic for a while, but I always get here at 8:50 and they are always closed by then, even though the posted closing time is 9. Today, I got there at 8:30 and tried to order ice cream and they were already cleaning the machine. I was able to get mozzarella sticks and a slushee, though. I asked when they stop serving ice cream and they said they start cleaning their machine 30 minutes before closing. I keep trying to give them my money but apparently they don't want it! read more

Honestly If this location shutdown, it would be an improvement. Absolute THE Worst service I've ever had, and after tonight I will never come back. About 20 minutes ago, I waited almost 30 minutes for an online order that the app said would be ready by 11:00 PM. I get there and there are signs everywhere saying after 10 PM you have to use the drive-thru for pickup. Fine, whatever. There were only about two cars ahead of us. The second we pulled up to the speaker, the wait started. No "we'll be with you in a minute." No "hang tight." Nothing. Just complete dead silence for FIFTEEN MINUTES. Then a DoorDash driver pulls up behind us flashing his lights and acting like I'm somehow the problem, so I yell back that they haven't even acknowledged us. Eventually I see a car leave the window, so I just drive up there myself. The employee opens the window, I say I have a mobile order under my name, and she just slams the window shut, disappears, and comes back with the order. I look through the window everything is dirty, they are unorganized slobs. And after all that waiting? The ice cream is completely melted. Not shakes. Not ice cream. Literal milk soup. So congratulations: 30 minutes and $36 later, my family gets expensive melted garbage because apparently nobody working there could be bothered to do the bare minimum and actually service customers. The whole point of Sonic is the drive-in experience, but apparently that's too much effort now too. Seriously, fuck this Sonic. I genuinely hope corporate sees how badly this place is run. If I owned this location, everyone working tonight -- May 22, 2026 -- would've been fired on the spot. read more

Terrible service extremely rude when me and my mom went through drive-through girl with piercing up in front was unpleasant did not even say thank you or no customer service at all and bad service over all!! Don't recommend here read more

Wouldn't even give one star messed up my order OK come back to get it remade and it takes 25 minutes just for a burger. It's a remake. I've already waited an hour to eat my food that you messed up the first time you think they offered me a drink while I waited another 30 minutes, of course not. read more

We have always had really great experiences with this Sonic! We have been here probably 10x now and have enjoyed it each time. They have never messed up our order and the food is always good quality and warm. We always order ahead of time and they always bring it out in a good amount of time! We will be back! read more

Manager (tall young dude) rly made the experience! They had the $1.99 chicken wraps advertised but when we got to the window the worker gave us some completely different item for $6.99 that didn't even seem to be on the menu. Went back and the manager got us the right item and comped our whole purchase! It's also really clean and new read more

I specifically asked for FRIES and when i opened the bag after i left i was disappointed to see a bag full of TATER TOTS which i definitely did not order. Then i tasted the nicole dr pepper then again was disappointed, it was only regular dr pepper. I was EXTREMELY unhappy with my order. read more

Sonic Drive-In - This shows the tater tots that i did not order. - Burgers Near Me - Broomfield, Colorado

Just wanted to let the management and/or owner know that your location on East 128th (Thornton/Brighton) is closing earlier than posted. I got there tonight and was told by Alicia, they were not taking any more orders because they were understaffed. I pulled up to the window and there were 3 employees just standing around. There were people parked in the stalls eating so they apparently got service. How many staff members do you need to make a shake? I went to this same location 2 weeks ago and they were suddenly closed then too. Everyone wants a paycheck but no one wants to work anymore.... I guess you don't want business either... read more

We're visiting family from out of town and Sonic is a must since we don't have one where we live. However, every time we come to this location - there's a problem! This time? Ordered two cheeseburger kids meals. One plain. One ketchup and pickle. We got the ketchup and pickle and the other? No cheese. Ordered chicken buffalo bites and asked what sauce it comes with. The answer was buffalo sauce. Did we get that? Nope. Specifically asked for extra bbq sauce for a bbq burger with bacon. Did we get that? Nope. Not sure I understand what is so hard, but this location is consistent with only one thing. FKG UP ORDERS! read more

Honestly one of the worst experiences i've had. I ordered a medium strawberry banana milkshake, and a medium m&m blast. not all too complicated right? well i got my order, and upon eating them realized how insanely wrong they were. BOTH had m&m's mixed inside. The so called "M&M blast" had banana chunks, and cookie dough? The "strawberry banana milkshake" was cake batter flavored, with a HINT of strawberry banana and m&ms? Best part about it honestly was the cherry:/ Honestly pretty disappointing. Btw the screen on stall 5 hasn't worked in AT LEAST 6 months, and they just don't care to fix it ? Confused about how i'm supposed to pay before they come out with my food. read more

Had to wait ten minutes for my order, food came out old/stale . Pre lunch rush. Up side location was clean

This location is usually pretty good lately. The tea has been very watery like it was from yesterday and the ice just melted or just water down does not taste like sweet tea anymore nor does the half-and-half taste well either. Usually they are pretty busy food quality has always been good. Kindness of employees have also been good. Sometimes they do seem to be shorthanded. Overall Was good except for tea read more

Arrived at 8:49 and was told, along with 5 other cars, they're already cleaning and can't serve any of us. I guess the crew decided to close early read more

Sonic Drive-In - Closed early - Burgers Near Me - Broomfield, Colorado

Apparently they don't serve ice cream after 8:30 anymore and I've caught them shutting down 20 minutes before the posted closing time. I just wanted a shake man read more

The store is slow and unorganized. The employees are unhappy. They always get my order wrong.

I ordered a #2 meal with a large onion ring. The onion rings came cold, not fresh . I mentioned it to the employ, so she came out to get the onion rings. A few minutes later, she brought me back, apparently some fresh ones. Why is it now the onion rings where all Burnt ? They for sure didn't look like the ones on the menu? Even the bread was hard on the burger. Quality has really gone down in the sonic chain ! read more

I just went through the drive through and ordered a hot fudge sundae. The cup was 1/3 full of icecream. A dollop of hot funge and a small amount of whipped cream. This wasn't worth the time it took to order nor the $2.69 it cost. I could have gotten twice as much at the McDonald's across the street for $1.00 less. This location blows! read more

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Beware of this one. When you drive up to pay, they will give you back different change, when you question them, they will show you a calculator of a different amount than receipt shows and then shove the window shut. When I contacted company reps, they blew it off. I was concerned that they are pocketing cash from each customer but no one cares. It wasn't much money but it all adds up and the callousness of poor customer service...well, that speaks for itself. I am horrified! read more

I don't usually write a Yelp review unless its a good one. However this time was enough this is the second time this has happened, my husband has gone to the Sonic on 128th & Zuni, he has ordered a shake 1st time he went to oick it up and the lid popped off and fell out of his hands to the ground. I guess he must have not thought twice about it but it happened again tonight. This time I told him to go back since they are putting the lids on correct. The Manager told him that was to bad and didn't even bother to say sorry or offer a refund or make another shake. We have been going to this Sonic since it opened but never again, so he went to Dairy Queen. This will be our go to from here on out. I didn't even want to gvie them 1 star! read more

This sonic is a straight disaster! From food order being wrong 95% of the time to cold food after sitting in the drive thru for 10-15 minutes. Today at 252pm I pull in to a stall to grab a drink as happy hour is between 2pm-4pm I usually use this time to catch up on paper work and respond to emails. Mind you I think it's their busiest time of day ever and I am greeted with "our carhop stations are all closed please pull around to the drive thru. Sonic was built on car hop service and now this is only a drive thru? Please save yourself the headache and head somewhere else. read more

They stop serving ice cream products a half hour or so before they close. We visit sonic on average 3 times per month and spend over 30 each time. Sometimes much more. Whenever we show up around 8:30 they are cleaning the ice cream machine so they can get out of there. read more

The only reason I'm a giving this location a 1 star is because of what I found in my slushy drink. I went to this location today (May 24th, 2017) because it was on my way home and it was their happy hour- who doesn't love a half priced slush?? I just got to the bottom of my drink, took the lid off to be able to break up the last little bit of ice, and found this small metal looking object at the bottom of the cup... SO GLAD I didn't take one more sip from the straw or my mouth and throats would've gotten cut. Sonic- please check your equipment!!! read more

Sonic Drive-In - Taken by Kendra C. from visit on May 24, 2017.... the little grey speck is shown fully in the next picture - Burgers Near Me - Broomfield, Colorado

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Tried giving the spot a second chance and all I can say is I'll never go to this location again the GM WILLIAM is rude and unprofessional!! And I would live to run into the punk at a Wal-Mart parking lot read more

Is this the place on Hwy 7 in Erie? It's 11:40am on a Monday (lunch rush). There is 1 guy working in the entire place (I know because I asked). Nice kid. By himself. Taking money. Making drinks. Making food. Opening the filthy door to deliver... I saw all of this because I was parked at the take-out window watching it all go down. "Hello, Health Board? Hello, OSHA?" The kid deserves a gold medal for pulling it all off with a smile on his face. But this place is doomed. TONS of competition is on the way. Does Sonic even care? Good lime slushy if you've got nothing to do except write Yelp reviews while you wait for it... read more

Sonic Drive-In - Burgers Near Me - Broomfield, Colorado

When they repeat the order back to you incorrect and you correct it multiple times, only for them to still get it wrong? Oof. This place is a mess. They didn't even offer a measly 'sorry' for making it wrong. Putting cheese on a burger is not difficult and kind of the point of Sonic. Zero stars for customer service read more

This place was bad! poor tasting food. slow and bad service. They got my order wrong and while they did fix it, the food had so much mustard on it that, that is all you could taste. And on top of everything they didnt even give me any napkins. I had to pres the order button again to request some. I know this a fast food place where teenagers work, but come on, even a dog would give better service than this! read more

I understand first and foremost this is an entry job for most and that it's highschool at best. But you are being paid regardless to do the smallest of services. Take an order and bring it to the car. While i love the rustic feel ( bringing to the car ) it loses its small quaint charm to always having workers and their friends outside yelling and screaming. Would definitely like to see management have a course in working a later shift to see exactly what goes on during the night unless of course management is young kids as well. read more

Waited at a stall for over ten minutes, after pushing the button to order. Finally had an attendant get on and she told us that we would need to come and pick up the food ourselves. We just saw an attendant bring another car's food out, two minutes prior. read more

John, the manager, forgot my order and later told me they were closed. I waited 25 minutes ,I then went to the door. He said sorry, I take the orders, you were supposed to go thru the drive thru. He did not tell me that... Not acceptable I worked a double shift and just wanted to eat, all of the local fast food places were closed. Stay away read more

Advertised price wrong waited for my food forever and noticed that the screen said my order was on its way out and waited another ten minutes when I asked why the advertised price was incorrect I was told the drink raised the price by three dollars I told him to cancel the drink and he said I guess went in with my cash ten minutes later he brings my change and a crumpled up receipt and basically throws it at me. Very poorly managed place. Don't waste your time or money for their false advertising. Zero stars I wouldn't bring Donald Trump or a rat to eat here! read more

This is a nice and clean friendly newer Sonic in Broomfield. I always love their HUGE diet cherry limeades. They have some new carved chicken nuggets that even rival Chick-fil-A. You can't beat their happy hour from 2-4pm everyday where the drinks are 50% off! read more

Sonic Drive-In - Extended menu - Burgers Near Me - Broomfield, Colorado

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NEVER GOING HERE AGAIN. Last year on 1/15/21 my boyfriend asked me out at this sonic and kept the receipt from that night. Flash forward a year and for our 1year anniversary we go back to this sonic to get yet another receipt at the same time just a year later(obviously). The waiter comes out and gives us our drinks then proceeds to ask us if we want our receipt which we reply yes please. The waiter looks us into the face, crumples it up, walks away and throws it in the trash. We're devastated. We figure why not go get a new one and we go through the drive through. We wait for 15 mins at the ordering station with no answer. 2 cars behind us. We decide to pull forward where we are greeted at the window that sonic has closed. BY THE SAME GUY. At 8:35???!!! So we're like "do you happen to have a way to get past receipts?" And the man prints out a receipt and gives us it. As we pull away we read the paper we were given AND IT ISNT OURS. Tears streaming down our faces we are so upset. We look back and the lights have all turned off . #boycottsonic read more

Sonic doesn't take split payments, explain that to me, please!? Haha. It's okay. I ended up not spending an eternity here, so It's all good in the hood. The line wasn't frantic, however, upon being greeted at the window, the drive thru guy told me I couldn't pay cash and then card. Which is weird for me because I could do that mostly anywhere else. I mean, what was I supposed to do if that was the only method of payment I had? Otherwise, this was a quick stop and transaction. Let alone happiness. My guy did enjoy his burgers, but the burgers here look so sad. My boneless chicken wings were actually not so bad, but the sauces were sooo drenched and very heavy. I did not enjoy that. Whatever happened to the variety of sauces?? read more

I wanted to make a LARGE order of 40 slushies ahead so I could just pick up. I called and was told I can only place orders online. Will take my business elsewhere. Just joined "Sonic online" and no where is a place to order. If I have to use a computer and not a phone, kinda hard to do enroute. Disappointed. read more

I would have done a 0 if I could have. For the second time this week, we pulled in, only to find that they were only taking drive through orders, not at any of the stalls. We have been long time customers of this Sonic, but I'm done now. The first time, the drive through had 15 cars in line! I gave up and went somewhere else. This place has had good customer service in the past, but it has gone way downhill. read more

Love the food. Problem appears to be chronic understaffing. Plan on having plenty of time if you want to eat at a sonic.

My family and I have given this Sonic more chance than they deserve. Every time we go, we say that was the last time. I wonder if there is anyone actually in charge. It seems like a "when the cats away, the mice will play" type of scenario. Here are just a few of the problems: We have had to wait over 30 minutes for our food. Twice now they have "ran out" of hard ice cream so they couldn't make sundaes. I was told that they can only make shakes. Isn't there a thing called soft serve sundaes? I would not recommend this Sonic to anyone. Drive the extra bit and go to place that actually cares about their customers. It is quite obvious that the owners either aren't around or just don't care, so they have lost our business for good. read more

This is the slowest sonic on the planet. We ordered two drinks, and waited 20 minutes. And got charged the wrong amount. We keep giving this place more tries, and it gets worse every time you're here. Won't be back again. read more

I grew up on Sonic, cherry vanilla Dr Peppers, corn dogs, Brown bag specials... sad to say the Sonic of my childhood is no more. The last time I went here, I got the Green Chile cheeseburger. The entire thing tasted rotten, from the bun, which I took off, to the tomatoes, which I took off, to the lettuce, which I scraped off, to the meat/cheese/chile, which I threw away... tater tots were still good, but can you mess up tater tots in a timed deep fryer? "Le sigh" good bye old friend... read more

Went by there today, now I remember why I never went there again. They still have bad customer service. Guy taking your order is very rude, the girl that delivered the food to our car wasn't happy to be doing her job. We needed to place another order and when I pressed the red button the guy came on and said that he was busy with the drive through. So we decided to leave but as we were leaving the drive through we saw that the drive thorough lane was EMPTY!!! I guess he was just being a jerk!!' They just need to rehire a new team or refresh them in customer service. Not going back ever again. read more