this service is absolutely horrible. we were trying to place two separate orders, and the employees rudely ignored me once i tried to place my order. we sat for at least 10 minutes before we decided he was really going to ignore us EVEN after a greeting. we then had to go through the drive through to even have him listen to the order. i would never recommend this to anybody! UPDATE: i just found a hair inside of my drink! this is disgusting and unacceptable! read more

The workers at the location do not know their menu. I was just at their drive thru location and the employee would not take my order because they said it was not available - even though it was on their menu sign. Sugar free Splenda syrups are available. Disappointed in their service. read more

Central Ohio can be a frustrating place at times, and for years I have viewed Sonic as the burger-joint manifestation of this idea. I'll explain. For years we central Ohians have been subjected to Sonic commercials. Burger joints have always been able to make their fares look impossibly tempting in ads, which really is not frustrating at all when you can just drive to the end of your street and grab a crappy burger from Burger Joint X. You figure out pretty quickly that the flattened soggy "burger" in your hand looks little like the towering monument to freshocity you saw minutes ago on TV. I wanted to believe that Sonic was different. Their ads (which taunted us for a decade when the only Sonic was an hour drive towards West Virginia) talk of things that have no place in the land of fast food. Slushies? Mmmm. Tater tots? Uh, ya! Breakfast all day? There has to be a catch right? Of course there is... Breakfast is served all day, but tastes like it is only cooked once a day - about 20 hours before you got there. So why did you wait in the drive thru for 20 mins (no joke - there were ZERO cars in front of me on my first trip here and I still waited 15 mins)? I'm guessing Tito, my soul-glowed rollerskating car-hop, did not have to hand-chisel the ice for my slushies. Final Verdict: It's Fast Food. Minus the Fast. Plus a little uniqueness. And Slushies. P.S. The G.F. swears by a Sprite Slushie when hung over. Look into it. read more

Is Sonic a great place to get awesome, awesome food? No, of course not--it's a fast food chain. But, the beverages are pretty rad (I dig Ocean Water right down to the ground), the tater tots have always been crispy and good when I stopped in, and it's about as good as a Sonic gets. Some people have talked about the slow service, and I saw that it had been taken over by new mgmt in April 2010. If the service was ridiculous before, it seems to have gotten much better--I've gone out of my way a few times to visit this Sonic and I've always, always had prompt service. The major reason I'm writing this and giving it a 4-star, despite that it's just a Sonic, is that I appreciate that the new management took time to read the reviews and respond to the problems. They seem to have gotten much better. read more

Very disappointed in the service here. Ordered a diet Coke, received a regular. Was given my sundae with chocolate topping--all over the outside of the container. Which meant all over me and what I was wearing. Also ordered a chili dog, except it was put it in the bag vertically and made a huge mess. Not sure who does their training, but those kids need better coaching on the do's and don't's of food service. Was looking forward to a delicious, super unhealthy meal but the only thing that didn't end up in the trash can by the time I left was my disappointment and the chocolate stains on my clothes. read more

I've been to Sonic several times, but this was my first trip to this location. This Sonic sprung up not that long ago, so it's relatively new. I was really excited to have one so closeby, because I like Sonic every now and then but don't feel like driving very far for fast food. But I have to say that this was my worst trip to Sonic so far. I've always felt that while Sonic is fast food, that it was a little better quality than places like McDonald's and Burger King. Their food just looked and tasted better. And it's a little more expensive, but worth it. Not so tonight. This Sonic is close, but in kind of a bad spot. It is right on Olentangy River Rd., and it shares it's driveway with Kohl's. If you've ever been there, you know that it's kind of a weird entrance. So we get there and decide to go through the drive though. How Sonic works is that you can't eat inside, sort of like Rally's. But at Sonic you can pull up to a parking space with a menu and speaker for ordering and sit in your car and eat. They'll bring the food right out to your car like was popular in the 50's. I think it's pretty stupid. Why would I want to sit in my car and eat if I didn't have to? I always opt for the drive-in option and just take my food home. But Sonic does also have some tables outside in the front. But obviously that wasn't working for anyone in the middle of winter. The drive-in line wasn't long, but we couldn't really see the menu until we got up to the speaker because it wasn't very big and they didn't have any along the way so you could decide ahead of time. They have a dollar menu now, which I think is awesome, and I ordered the dollar burger, fries and a junior sundae. Healthy, I know. But I really don't eat fast food very often. I was with my sister and her husband so together we had sort of a big order. The woman taking our order had to repeat it like 3 times. But it sounded like she got everything, so off we went to the window. It was just shy of $20 for all our food. We pulled up to the window and a guy took our money and gave us our change. Then we had to wait a minute or two for our food. The first thing out was my sundae. It was so tiny! But the guy tells me that the lid just sat on the top and didn't really shut, so I take it and hand it to my sister so I can get the rest of my food. She drops it. But she managed to save most of it and then she figured out how to put the lid on correctly. It did, in fact, snap on. Why the people working at Sonic couldn't figure that out, I'll never know, but that was really annoying. Then we got our bags of food. I had my sister go through the bags and make sure we had everything before we drove away. And they actually didn't screw up our order at all! I was surprised about that. So we drove off, but didn't get very far. Going out that driveway that's shared with Kohl's sucks. That stoplight never ever turns green! There was a huge line of people waiting for the light. We must have been sitting there for 5 minutes and it still didn't turn. Finally, everybody just started turning right. We did too, and the light was still red as we drove away! So it took us a little longer to get home than usual. They really need to do something about the entrance to this place, especially now that it's shared by 2 businesses. It's so frustrating. We got home and everybody started to eat. I felt bad, because I had been telling them that Sonic was really good and they'd never had it before. But this was not so good! All of our sandwiches looked so sloppy and like they were just thrown together. My burger had the smallest beef patty, and it was overcooked to the point where it was crunchy around the edges. Their dollar burger also came with just pickles, tomato, lettuce and onion. There wasn't much flavor to it. My fries were soggy and flavorless. My sister and her husband liked their food, but weren't too impressed by it. They each got a Bacon Cheeseburger Toaster, that had cheese and onion rings on it, too. My sister gave me her onion ring because she hates them and that was good. Their onion rings taste sweet. I like them, but I can't eat very many of them. My sister also got tater tots and my brother-in-law also got a breakfast burrito and they split popcorn chicken. They liked it, but their burgers looked awful because they were so smashed and sloppy. I felt bad for suggesting Sonic. My sundae was really good. That was the only thing that I really liked, but it was just so tiny. But it was just a small version of a really quality sundae, topped with crushed Reese cups, whipped cream and a cherry. Delicious! I think that I will go back to Sonic because I like their food from time to time, but this location was pretty bad. I'm not sure if we just happened to come on a bad night, but it was quite disappointing and my burger was just bad. Add to it that it was a hassle to get out of that place and back onto the road, and I'm pretty sure that I won't be coming back to this Sonic again. read more

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The cultural sensitivity training is needed for this establishment and their workers. It was the worst red neck customer service I've ever had to experience. Two window clerks treated me like friggin' pure racist back to back. They yelled at me so loudly like two crazy people on drugs when I simply asked to change my drink order to regular lemonade. They had disgusting attitudes and it made me feel so unpleasant and racially biased at this point that they wouldn't treat the white people the same way they did me. So, I asked to cancel my order and it pissed the second lady, who appears to be a "shift manager" or a key holder, she got even more ignorant and screamed at me saying, "that's the raspberry lemonade that YOU ORDERED!!!!" and told me off at my face and shut the window. I got my money back just in time. This location lets those garbage people serving the customers is the management problem and they need to conduct their investigational review on the shyyyt these racists are doing on their clocks paying them to disrespect the people who are paying their money. One last note, this is the type of drive-thru that you should look inside of your orders to make sure that they didn't spit in them before eating it. If they think they can freely be screaming at your face, they are likely the type of person who don't give a damn what they do to the food or drinks just to get back at you. read more

How do you mess up a plain hotdog?!? A PLAIN hotdog...apparently by using the last footlong you have in the store. You have one task, food. How do you not realize you have only one of your pinnacle items? Well, 20 minutes from paying for it, we finally got the rest of the food. The "corrected" hotdog. All the food was cold by then, so great, now I get to explain to two kids why their food is nasty. I have been to the sonic by east side hospital. They do fine. Why can't this one get it right? Don't bother wasting your evening here waiting for the wrong stuff. Just go next door to Roosters or BK. Fewer headaches! read more

The staff is nice & friendly but I'm not blown away by the food or its quality. Almost all Sonics are the same & I think they're vastly overrated read more

I mean, what do you want? It's fast food, granted, marginally better fast food than typical. Food is decent and pretty reasonably priced. We got a chicken club sandwich, a foot-long chili dog, and two styles of tatertots. All of it was acceptable, if not above average good. Total only came to about $12, which is average for two people eating combo meals. You get some amount of service, but that person isn't really your server. Confusing, I know. The girl who filled this role for us was pleasant, quick, and as attentive as you can ask for at a fast food place. (Seriously, don't forget, it's just a different way of recieving fast food.) Overall a good experience. read more

I go to Sonic for one thing, and one thing only - Cherry Limeade. Now, there are two reasons why that's all I typically get...1) I love Cherry Limeades; or 2) I CAN'T READ THE MENU AND IT'S THE ONLY THING I KNOW THEY FOR SURE HAVE! Seriously, the menu is in the smallest font possible, it's absolutely impossible to read!!! But I love Cherry Limeades, so it gets 4 stars. read more

Had Sonic when I was little and didn't remember liking it, so I decided to give it another chance. Needless to say I don't know what I was thinking! I got the double cheeseburger with ketchup, mustard and mayo, the fried and the jalapeño poppers. probably the best burger I've had since I've been in Columbus. Definitely going back before I leave Columbus, maybe for dinner tonight. read more

This place is terrible. We only ordered because my son requested it for his 11th birthday. He really wanted a Sonic Hotdog and milkshake. We ordered food for our family of 4 online. After picking up but before arriving home my husband noticed no milkshake so he had to turn around and go back to get it. Once he arrived home and we opened the bag of food (which is now cold) there was NO HOTDOG! So now he has to drive back and pickup the hotdog! Had we not paid in advance I would have said forget it but damn it, it's my son's birthday. How hard is it really to fill an order? This is terrible. We will not go back. read more

Sonic...where have you been my whole life!? I was never lucky growing up, all we had were McDonalds and BK. After moving to Columbus, we nocticed a bunch of new chains like Rasing Cain and Sonic. Now, I have heard of Sonic...they have those commercials with those 2 guys at teh drive up window,,yeah we've all seen them. I love the idea of the drive up drive through, where you park your car at the menu board and sit there while you wait for some girl to bring you your food on rollar skates. It's such a vintage idea, I like it. My hubby likes the idea that if he's still hungry, all he needs to do is hit the button and order more food. Overall it's convient. The hot dog are nothing special...theyre just normal hotdogs with different things on them like chili or relish. The burgers on the other hand are fantastic. I would say they even rival Five Guys but that might be cuz I was very hungry that night.. on second thought Five Guys is still better but the thought still stands; at the time I would have said it was better or at least equal in yummy-ness. Oh yeah..and they have tatar tots, sweat potatoe tots, and chili cheese tots....so good! The icey's always give me a brain freeze, more so then any other icy ive had..dont like that so much. Still need to try their milkshakes and I have my eye on their grilled cheese. I think my favorite part of this Sonic is the dollar deals menu. Always a bonus to add fried motz sticks for a dollar! read more

ass. took forever to answer the button, messed up the order so i had to pay a portion on my card and a portion in card, speedy bringing our food but forgot items and made them either super small portioned or incorrectly. :( read more

Apparently just closed for maintenance according to an email from corporate- they indicate they will reopen on 9/5- GOOD NEWS

Don't order the Quarter Pound Jr. Double cheeseburger or the drive thru attendant will talk to you like you're an idiot and tell you they don't serve that, however, I read directly from the sign posted by Sonic! read more

By far the worst sonic I have ever been to. Ordered at 12:20 did not get food until 2 12:40. Had to eat my lunch on the way back to work. They deliberately messed up our order after we called them again to see if they forgot us. Do not go there. read more

This is the worst Sonic I have EVER been to. The burgers and chicken tenders were way over cooked and the tater tots were soggy. My drink was wrong and the service was slow. I will never go back to this Sonic again. read more

I'm from out of town. I literally yelped when I saw the Sonic sign, now I get why this site called Yelp! You see, back in VA/DC/MD we constantly get Sonic commercials about delicious tots, slushies and burgers. I've been brainwashed by them! Sadly, I thought, there is no Sonic near the Washington DC Metro area. I even contemplated trekking down to southern Va to check one out, thank goodness I didn't!!! So when I saw this sign, I immediately decided to try it. What disillusion! The burger has no flavor and the patty is measly. More bread than meat. The tater tots tasted stale and flavorless, like fried styrofoam. Speaking of styrofoam, their slushies/limeades come in cheap styrofoam cups. I reached for my cup and it broke as I grasped it, wth! I know my guns aren't that powerful! So I lost more than half my drink :( To my fellow DC folk who have been fooled by Sonic commercials as I had been, ignore the commercials, it's all lies! lies I tell you! p.s. the car hop is a cute idea, if only the food were good! read more

Worst service ! We went through the drive thru and the menu was had no lighting. Like the driver had to take out their phone for me to able to order. Then, I was attended by one extremely rude employee who couldn't be bothered to take my order correctly. She overcharged me by nearly $13 dollars and I had to argue to get her take off the extra items she added. It's a shame it's close to my house but I will not be going back. Plus their tots were cold to add injury to insult. read more

Terrible! I go there for a shake and their machine isn't working! Isn't sonics main source of revenue their shakes and what they always advertise?! Unacceptable... read more

The food at sonic sucks the only thing good at all is the slushy's if your hungry get a sandwitch from the gas stat

Waited over 15 minutes for our milkshakes...no sign of anyone getting their food or drinks. Only the people in the drive thru were getting served. We ended up leaving with nothing. read more

Service is terrible. I've been here 3 times, never pleased. First time it took 15min for a drink only order. They didn't charge us, which was good, but also a quick way to go out of business. Better service and you won't have to comp meals. Second time, both orders were wrong. Third, took three times for them to get the order right. And my fiancé works at a restaurant, he knows how annoying it is when people ramble or run together their words. She simply wasn't listening. Wow. If I didn't have a huge love for sonic, I wouldn't have come back after the first two times. After this one, and the subpar food, we will just drive the extra miles to go to the further one. read more

Pro-tip - Sonic sells their special ice, which is light, pelleted, and perfect for things like Moscow Mules and Mint Juleps - in bags for $3. Just push the little red button and ice will be brought to you. Thoughtfully, they package the ice in regular-sized ice bags, but with a nice draw string on it so it can be re-sealed nicely. Goodbye bricked-bags of ice with hole ripped in top, hello beautiful new convenience ice. read more

Honestly if I could give a 1\2 a star I would. This sonic is horrible and can't get any order right what so ever. My fiance and I love sonic but they make me not want to come back and that's sad. Needs new management and learn how to actually be a fast food restaurant! #annoyed read more

Low quality food and service. Look some where else even for the same low price but better preparation.

Slowest sonic ever. Only 2 cars in front of me at the drive thru and it has taken 10 minutes and I still haven't gotten to the window. This happens everytime I come here read more

After waiting upwards of 30 minutes to receive my order, the service person who brought me my food essentially handed me a crumpled bag, saying "here's your grub". The entirety of my appetizers were missing. I did not have the patience to fight with them for the rest of my order, so I simply left and went to the neighboring fast-food restaurant. I will not be returning to this fine dining establishment. read more

I've heard so many great things about Sonic, I had to try! I got a limeade slushie and tots. The drink was awesome - real limes in the slushie! Color me shocked. The tots were fine - nothing special. I sort of wish I would have gotten a burger or something. Maybe next time. read more

Cherry Limeades are a gift from God, but it doesn't taken 10+ minutes to make them! Everytime I have ordered a Cherry Limeade from here is seriously takes foreverrrrr. 5 stars for the Cherry Limeade + 1 Star for the service = 3 stars in my book. read more

This location has severely gone downhill. This has been an ongoing issue for over a year. Living close to this location, we used to frequently stop. We rarely go now, as we've experienced unacceptable issues nearly each time we've decided to "give Sonic one more chance." The one, and only, time I used their restroom, I had to turn and walk immediately out. The light was burnt out, and I stepped in urine that was all over the bathroom floor. One evening, around closing time, as we were waiting at the drive thru window, they were literally using a hose to spray the inside of the restaurant down. The lady, whom I believe was the manager, was so sloppily spraying the hose and sprayed water out of the window and hose water sprayed into my vehicle getting me slightly damp. We've experienced a few other issues, not directly related to the food/service, but this review is getting lengthy. The food is usually good, but the service has proven time after time to be rude, slow and incredibly unprofessional. We aren't ones to complain, but we have actually called corporate several times about this location. One time being today. I've specifically signed up for yelp to write this review. My suggestion would be a total staff overhaul at this location. read more

the food was disgusting, sloppy, cold, etc. any and everything that could have went wrong here did. The food took forever, it was gross, and our order was all mixed up and wrong. read more

Horrible service! Waited 10 minutes for ONE ice cream sundae...nothing fancy just hot fudge with pecans. When they finally brought it out, they handed it to me & said, "we don't have any pecans." No pleasantries. Stared at me until I handed them a $5 bill & walked away. I had to ASK for a spoon & napkins. I also reminded them to adjust the bill because of the lack of pecans. She finally came back with my change but obviously didn't know how to adjust, or make change but she invariably gave herself a $1.20 tip! Rather than argue, I'll simply let other patrons know to keep driving down the road where others may take more pride in their work & WHERE they work! read more

Some Sonics have fast service. Others have slow. This is one of the slower ones. Food is good though.

Hamburgers are pretty good. Tater tots are okay. Drive-through is always a long wait. Then I get up to window and they then go get your drink. The menu at drive-through is too far away to read. The sign should be moved closer. Better efficiency with the drive-through would help. Good burgers, just the same. Not as good as Culvers. read more

The service here is very poor. We only ordered 2 drinks and it took more than 20 minutes.

This has to be the worst Sonic in the United States. Drove 18 minutes to get my girlfriend food. The customer service was terrible. Ordered $10 worth of food (2 corn dogs, a burger, slushie) didn't receive a receipt. Drove home in the pouring down rain. Opened the bag to find neither of the corn dogs. Called the store and the manager told me she didn't know what to do. She hung up on me and when I called back she screamed at me and hung up again. I called customer service who directed to me the Area Manager. This took almost an hour of my time. Ended up with a cold burger. A melted slushie and a headache from dealing with miserable Sonic people. Will never ever go there again. read more

Horrible. Waited forever to be told they mixed up my order, sorry. Finally got my food and the burger crunched when I bit into it. My daughter took one bite of her cheeseburger, made a face and spit it out. I've been to this location twice and both times were ridiculous. The location at Polaris is good every time so I know its not the concept. Whoever manages the Olentangy River Rd. location should be fired. read more