I have not been to Sonic in a long time and was able to stop by this location on the way home. It's been a LONG time since I've had Sonic so I was very glad to try it again. I ordered the Double Bacon Cheeseburger with tots and a cherry slushie (my go to order). I have to say, the burger itself was very good! I would even so it is better than 5 Guys. The slushie - also amazing. The tots were good, but a little too salty for me. Plus, they give you some peppermint candies as an additional treat - so cool! I just did the simple drive thru where you park your car and press the red button and the order comes to you! I wish there was a Sonic closer to me, haha. Overall, a solid place and definitely would come again if the location was closer. The only downside for me, was the restroom itself needed to be cleaned a bit more. Other than that - a great place! read more

Sonic Drive-In - Menu - Burgers Near Me - Hagerstown, Maryland

Just had a DoorDash here and was told my order was ready and just needed to be brought out. Queue waiting in a carhop spot long enough that DoorDash has to ask me to unassign the order. Of course the excuse was "we are short staffed" if that's the case why did I see a person get an order at the carhop next to me when they arrive after me. Not to mention the multiple drive thru orders. My DoorDash order was 2 orders of French toast sticks and a cold brew. Nothing extravagant or hard to make and clearly nothing that should take remotely 10 minutes. read more

Worst experience ever. They wouldn't ever let us order so we tried to go into the drive through and again we sat at the window waiting and nobody helped. Eventually had to leave without getting any food. When we did talk to someone she gas lighted us into acting like waiting 15 minutes to order was normal read more

No one seems to be working here any time I stopped at this location. I went last night and waited to order for about ten minutes and no one took my order. So I left... the lights were on and they were open, and no one was there read more

you would think after being established for a number of years that this place would get it together. unfortunately that is not the case. The customer service is trash and the wait time is horrendous. I cannot tell if it's management or just hagerstown's finest or maybe the combination of the two. read more

Makes you wait nearly 30 minutes in line for an online order only to get home and realize they given you the wrong food. I'm not sure why there only seems to be less than a handful of people working at this location, but it has always been slow. I wouldn't recommend. read more

Stay away!!!!!! Unless you want the slowest and worst service EVER!!!!! and the app just makes it worse, I would give zero stars if I could read more

Sonic Drive-In - It took so long my food was actually cold by the time I got it - Burgers Near Me - Hagerstown, Maryland

came through drive-thru order two drinks and two burgers and waited for 25 mins being first in line just for the lady to hand the wrong order read more

Takes forever- on average ten minutes to get one shitty and cold meal that probably isnt what you ordered, at least when you use the kiosks. I have not tried the drive thru, but it always looks faster. Don't get your hopes up though. I thought the whole Sonic gimmick was the kiosks, defeats the entire purpose if it sucks to use them. I do NOT blame the staff for this, I blame Sonic. Not 100% sure if its veritable, but every time I try Sonic, both this location and Chambersburg(equally terrible) are understaffed, always, and I think thats the problem. If you REALLY wanna force a single minimum-wage worker to make your food by their lonesome, and hand-deliver it to your car, then go here. Otherwise, this is dual hwy. There are so many other fast food places nearby that at least PRETEND to care about customer and staff experience. Even the shady Mcdonalds down the street has a better atmosphere and ethic. read more

We ordered one burger... and it took twenty minutes. The dude finally gave us our order with a blank stare on his face. And they were out of Dr. Pepper... 0/10 would not recommend read more

We waited 30 minutes when we parked and ordered until we got our food. And when we did it was cold the drinks were sweating and no ice was left meaning they had been sitting then the server was annoyed that we said something about the quality of the food we paid for. read more

Sonic Drive-In - Burgers Near Me - Hagerstown, Maryland

One thing about me is that if there's a corn dog on the menu, I'm getting it! As far as fast food goes, this sonic met almost all of my expectations. Ordering was quick, though the screen didn't work very well when I was trying to pay, the tip screen froze and somehow I was still able to leave a tip, which was well deserved. Our food was out in less than 5 minutes and our server was very nice. My only unmet expectation was that there was no mustard or ketchup in our bag! We could have called them back to the car but it had started to rain after our food was delivered. I enjoyed my corn dog and the fries, the cheese was set in place on the fries, so it was nice that they included a fork because otherwise it would have been more of a challenge to eat. Loved the Tropical slush-very refreshing. My husband enjoyed his burger, tots and shake. read more

Sonic Drive-In - Very affordable lunch - Burgers Near Me - Hagerstown, Maryland

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I have read bad reviews of this Sonic, so we have steered clear of this, one of our favorite fast food joints. We tried it last night and we were very pleased. From ordering to getting food in my car, it was seven minutes. Our order was correct and tasted good. Our tater tots were not "out of the fryer" hot, but they were still warm enough to enjoy. We will return. read more

The service was good but the food tastes terrible I had a crispy chicken sandwich and I don't recommend to eat it.

I have tried the Sonic in Hagerstown seveal times now and the service is awful! If you go to one of the stalls, it takes 20-30 minutes for a simple ice cream. At the drive up, the food is barely warm at best. It has multiple awful reviews...can't believe people still go here. read more

Grew up in NM and always loved Sonic. I relocated to Maryland and was so excited there was a Sonic on Dual Highway not far from my Hagerstown home. Until 10:10pm on 2/10/2025. Placed my usual order half of which was delivered by an Uber driver at phone number (628) 241-4293 named Sano. The burgers were dry, the fries were so depressed that they ended their own lives early on through their commute, and I never even received the strawberry shake that my account was charged almost $10 for...for a milk-shake. I love Sonic. But, they are dead to me. You'd feel the same if I had the option of posting these disgusting photos of what was thrown on near my doorstep. Shame on you. read more

still sitting at bay #11 1/2 hr later! 2 sandwiches, and 30 minutes later, no food. Not busy, carhop walking like he's dead!. Disgusted, won't be back! read more

47 mins waiting at the car port before anyone answered to make a order. Worst service ever.

Ugh. This place was below standards even for a fast food chain. They were out of eclipse glasses which is why we went, but I get it. Limited supply. But they were also out of sprinkles for the milk shake, out of chicken tenders (!), out of bread for the grilled cheese and offered to make it on hamburger buns, and out of Oreos for the Oreo shake. I'm assuming they were short staffed because they had one person running around delivering food so it took more than 20 min to get food delivered and then another 15 min waiting at the board to even order. Meanwhile cars are driving thru the drive through consistently. At least the guy did come on the speaker to let us know we were on his radar otherwise I'd have thought the button was broken. The wait time was kind of absurd. When we did finally get the food, the tots were cold, so, like, why did it take so long if they were ready. Anyway, I couldn't understand why so many people would take the time to write a bad review for a fast food place when you kind of know it to expect. But after visiting this location, I kind of get it. read more

If we find a Sonic while we travel, I love stop there. We found this one near I-70 and 40 near Hagerstown. I ordered a number 2 combo, which is a double quarter pound cheeseburger (1/2 lb. total) with lettuce, tomato, pickles, ketchup and mayonnaise. I normally get onion rings as a side, but I chose French fries this time. Washed all down with a refreshing iced tea. Everything was delicious. As fast food places go, this one is pretty good. read more

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The service was horrible. After waiting for an hour for my food I went to ask the worker about how much longer it will take. The worker did not respond. A few minutes later I reminded them it's now been over an hour and still waiting for my food, it was at this point that the informed me that my order was given to a door dash deliver. I said well I paid over $50 for my food and I still need it. I was told they would remake the order. Another hour went by before they actually gave me my food. I waited 2 hours for 2 sonic hot dogs, fries, and order of chicken fingers. And when we did finally get our food, it was cold! read more

Service was extremely slow. Order was incomplete. Had to call them to get the rest of our order. The bathroom was horrendous, I'm afraid to think what the kitchen looks like. We will not stop at this Hagerstown MD location. read more

Went through the drive-through. I was the ONLY customer there. Nobody else in the drive-through, not a single car in any of the stalls. I ordered a slushy, two medium chocolate trick or treat blasts, and two pup cups. It took close to TEN minutes to get my order. When I returned home, I realized that the two chocolate trick or treat blasts were merely two medium cups of soft serve. One had SOME of the advertised mix ins. The other blast had a minimal amount of itty bitty Oreo pieces, five caramel filled chocolate candies (yes, I counted) that didn't even belong in it, ZERO M&Ms and ZERO Heath bar. Super disappointed! I mentioned this to somebody else and they said "ya, that Sonic really s*cks. They always get something wrong with an order". Explains the 1.9 stars! Shameful! read more

My husband and I couldn't remember why we never went back to Sonic.. I'm sure it was the food, but this time it was the woman at the drive-through. She was completely rude from the beginning. What made us leave was when she asked "what side," we thought she said "what size?!" When she repeated what she said the first time, she had a worse attitude towards us, yelling into the intercom at us! We got out of line and went to another place to eat. If she was going to treat customer's that rudely I can only imagine what she would do to the food!!! This was about 2 1/2 weeks ago around 3-4pm. read more

We just went through the drive through to get our food. It took approximately 25 minutes from the time our order was taken until the time we received our food. The store was out of all diet syrups, cherry syrup, and root beer. We ordered a chicken sandwich which was still frozen, the cheese fries tasted like metal, and the limeades tasted like river water. The only foods that were decently edible were the prepackaged juice boxes and apple sauces. Even with those small tastes of the food we all want to throw up. read more

This has always been our stop after one of my daughter's dr appts, a nice cool drink to ease a scratchy, sore throat. Not anymore. Placed order through the app for two milkshakes & three slushies, arrived more than 25 minutes later (so plenty of time for them to prepare order). Pulled into stall & checked in on my phone as the app requests. Sat for twelve minutes before I finally pushed the menu call button (I try to give people the benefit of the doubt, obviously TOO much in this case) Server arrives with two of the five drinks & says, "Just so you know, we have no idea anyone is here unless you press the call button". I tell him they should consider putting a sign somewhere so customers are aware of this & don't sit there endlessly waiting for someone who is never going to come. Something tells me my advice was not taken, lol. Server returned several minutes later with the three other drinks. He was nice enough but seriously, it's not rocket science. I've worked as a server, I get it, but this is not how service is supposed to be. My opinion, this is a result of tipping BEFORE service. I'm over this backward practice. Anyway, the kicker is when I got home & later went to pour out the rest of my milkshake. See photo...please tell me how I'm supposed to get ALL THAT through a straw?!? read more

Sonic Drive-In - Banana Cheesecake Hand-mixed Master Shakes - Burgers Near Me - Hagerstown, Maryland

WORST LOCATION TO COME TO. They take 30+ minutes to serve a simple sonic blast. And when it does arrive it's MELTED.

I normally love Sonic but Hagerstown disappointed me big time. At 6:30 pm I ordered 5 piece chicken strip meal. The chicken was so dry I couldn't bite it properly to eat it. The onion ring was burnt and tator tots well look at picture. Tator tots were more like undercooked tator mush. I wish I knew what happened #sonic. read more

Was in line for 30 minutes and had already paid so couldn't leave. Service is absolutely horrible

No service at window or drive thru . , the bathroom is a nightmare is a testament to what the kitchen most likely is

If I could give zero stars I would but you can't do that. Since November of 2018 when I moved to Hagerstown, I've been to this location on FIVE separate times and EACH and EVERY TIME they have gotten my order wrong. Looking at some of the other reviews left on Google and Yelp, problems at this location are an ongoing issue. Is it lack of training or or an I don't give a good you know what attitude? I'm gonna lean towards I don't give a good blank attitude. How can you possibly read the order back and you are told TWICE, NO CHEESE. and you acknowledge it and still put CHEESE on the darn thing!! Let this be a warning to all future customers, it would be a safe bet that they are going to get your order wrong!! Choose one of the other four competitors within two blocks from this particular location and get exactly what you order. read more

Food is always cold and every time I go to this location they screw up my order. Last time i was there I ordered a chicken sandwich. I ate my tots in the car as soon as I left and they were cold af. When I finally got home (45 minutes away) I opened my chicken sandwich and it was literally just a bun, some vegetables and mayo. Not a single ounce of chicken on my chicken sandwich. Lowkey had to contact customer service for that bs. read more

Sonic Drive-In - Classic Crispy Chicken Sandwich (minus the chicken obviously) - Burgers Near Me - Hagerstown, Maryland

We were the only car parked in a stall. We waited almost 30 mins for someone to take our order. All while being parked in front of the drive thru line which clearly had priority because in that time they helped 4 cars. Yes I counted. What's the point of having the stalls if they're not going to help anyone??? Not the first time we've had an issue there either. This place should be shut down. Wish I could give them ZERO stars!!!!!!!!!!!!!!!!!! read more

Me and my family went into the drive through, pressed the button and sat there for 20 minutes without even getting our order in. Absolutely awful. read more

Stopped for late lunch...had to turn around twice to get to turn restaurant due to difficulty of getting in parking from split highway and no rear entrance clearly marked. Store was packed in the stalls and drive thru line was out of the parking lot. Why did I get stone cold food, and tea was bad...tasted like old stale tea had a sour after taste. Probably not washing the tea container out properly. Food was terrible I requested salt and pepper and when ic allied for it i was treated like a burden. They brought out. Bag of ketchup. A whole bag with 13 packs of ketchup. When I looked inside and said I asked for salt and pepper she acted again like I was a burden. Several minutes later I got handed a several packs of salt and pepper that were dirty and stuck together. No thanks. I'll pass it all went in the trash and we went across the street to McDonald's!!! read more

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The last four visits to this location have been horrible. Wrong food, crazy waits, poor service (except for the car hops who are always pleasant). Last visit they forgot to bring out a Cookie Dough Blast, not a big deal, except, after waiting long enough for the rest of our order to melt and become inedible, we finally got the blast (pictured). Guess the mixer was broken, again... read more

Sonic Drive-In - Chocolate Chip Cookie Dough Blast- mixed?!?! - Burgers Near Me - Hagerstown, Maryland

We got some overly salty fries, we had to throw our food away. Burgers were okay, don't spend your money here tho. The drinks are the only thing is worth to order read more

So my husband and I regularly visit Sonic. And they are usually very slow, but the food is good for what it is. We went there tonight for milkshakes and when we got home my husband realized that his large banana milkshake was half whipped cream and overly ripe bananas that were almost black. There was no one else there so the food shouldn't have been an issue. We will not be going back. read more

Usually when I come here I have great service, but the service was Horrendous, messed up order they can't even count change. Had to buzz in 3 different times I asked to speak to the manager and things suddenly changed the order was right, he had the proper amount of change. I never spoke with the manager. The food came out lukewarm. read more

This is the worst Sonic that I have ever been to. They don't understand the basics of customer service.