Well, it's kind of alarming when you get food for your kids and the 7 year old's hot dog has a piece of plastic in the dead center of the "meat". I called the national customer service line and they told me they would send me a coupon for a free hot dog. I declined telling them we most likely would not be frequenting Sonic again since they apparently don't take health and safety very seriously. I gave them two stars because my kids really like the slushes and my other son has taken a liking to their new soft pretzel twists. Unfortunately we won't be getting either of those for a while because I can't stomach the thought that my kid ate PLASTIC INSIDE HIS HOT DOG!!! I got me a salad next door at Kneaders and I was being lazy and didn't want to drive to Arctic Circle. I probably should have driven to Arctic Circle! I would also like to note that I called the direct number of this store 8 times. It hung up on me twice, told me that the Verizon customer was unavailable twice and then just rang and rang the other 4x. Hence the negative review of the location. read more

Sonic Drive-In - Plastic from INSIDE a hot dog. - Burgers Near Me - Riverton, Utah

See all

Waited in front of the pick up window for over 10 minutes without seeing anyone. No payment taken yet and I could see our drinks and shake sitting there on the counter. A worker comes up to take an order of a vehicle that pulled up. Didn't even say anything to me then left. About 5 minutes later a person comes up to give me my food. Didn't check my food out of irritation, to only get more irritated since not all our food was there. read more

Pulled into order stall and was told to go inside to pay, whatever. Went inside to a doorbell taped to an easel and no one there to help. All of the workers seemed like teenagers that just started working there. They weren't ready to take payment and I was in there for 10 minutes waiting for anyone to help me. Food was great as always but service was disappointing read more

Stupidest way to run a business. Have no personal customer interaction???Everything per the sign needs to be done on their app. Walked in the lobby to see if we even ask a question. Not one person behind counter /in the kitchen would even give us the time of day. Needless to say, we will never be back!!! read more

The menu at the parking stall trying to operate was confusing. I wanted to tip but it wasn't able to because I couldn't figure it out. I'm not old either I'm 26. So if it's hard for me to use I could see it causing other people issues who are new to sonic. I love the fries, burgers and their shakes. Their tater tots are over rated they taste like home made tots nothing special. the dipping sauce isn't the best either. but I will say their service is absolutely fantastic and fast. Before my payment went through they had someone at my window with the food. the food is also affordable I didn't feel a pit in my stomach after the food was all gone. There was no regret at all! It was sad that you can't eat inside tho. They have the inside closed off which isn't the best when you don't want to make a mess in your car, and the out door seating is taken up. the food is yummy but I wouldn't say it's 4 star yummy. read more

got a bug in my shake tonight. app says i need 85 characters in my review so ignore this. read more

Sonic Drive-In - bug - Burgers Near Me - Riverton, Utah

See all

This message is for management: Hire. More People. I seriously feel so bad for the staff here, the drive thru is always so long and it takes forever to get your order placed, taken and served to you and it's not because the staff is being lazy or working inefficiently. My family and I come here multiple times a week all different times of day and there is frequently only one worker working the entire establishment. This is seriously ridiculous, do better Sonic. read more

If you've never had a Sonic BLT, you're missing out. They're $3.50 and hit the spooot. Also the chili cheese tots, and strawberry limeade are 10/10. This location was great! read more

I ordered a 24oz lemonade and I got what and inch full of lemonade and the rest was ice, I say Scam I know that I'm switching to swig

I'm not one to write a review, but as a longtime fan of Sonic this location has really gone downhill. I frequent this location for drinks mostly and the amount of time it takes to basically get a sprite is not great. With very few cars in the lot, it sometimes will take 20 minutes to get my order taken. I've gotten drinks with sticky spills on them. The food is good and I love the variety of drinks, but the slow service is driving me away. read more

We tried the patty melt that Sonic has been advertising on TV . Let's just say it doesn't look like the picture . The burger was good but the onions were suppose to be grilled . Our onions were raw . I ended up taking mine off they were so strong & raw . Grilled onions are what makes the sandwich . We got onion rings . These were the best ! sweet & crispy batter . I would come back for the onion rings. We tried to get a refill on our drinks - they don't have the drink machines in the lobby area of the restaurant they told us no due to Covid . They should have at least offered us new drinks . This location is really clean & new. They do offer dine in at this location. read more

Sonic Drive-In - Patty Melt - Burgers Near Me - Riverton, Utah

Drive thru was quick, I got a medium blue coconut slushy, I didn't really taste any coconut but my son liked it. I also got a pretzel twist, nice and hot that came with cheese dipping sauce. Great little afternoon snack. read more

Sonic Drive-In - Blue coconut slush Soft Pretzel Twist - Burgers Near Me - Riverton, Utah

No Mint!!!!!!! What is this?! They had great service but not the flavors I wanted! Wonderful workers!

Pretty fast service. My order was correct. I got a small strawberry shake and it was just the right amount for me. I love that they have a mini size bc my daughter always wants her own but she doesn't eat much. I could barely taste the strawberry which is why I docked a star, but I do appreciate that the flavor isn't boosted with fake stuff. My son got the peanut butter Oreo shake and loved it. read more

Sonic Drive-In - Small strawberry shake - Burgers Near Me - Riverton, Utah

Got delivery from here and my large Ocean Water came with a mostly dissolved napkin inside of it. Didn't realize until a couple gulps into it when a large wad of napkin came through the straw and into my mouth. Absolutely nauseating. Who knows where this random napkin has been or why it was at the bottom of my cup. Still picking little pieces of napkin out of my teeth an hour later. read more

Sonic Drive-In - a toothbrush in a blue liquid - Burgers Near Me - Riverton, Utah

I had a last minute meal for my 3-year old daughter and myself, so we decided to come here. I hope I get this gentleman's name right, Vancent or Vincent.. he is as nothing but great hospitality to us. My daughter wanted to sit outside and he even cleaned off the tables for us! Not only was the food great. Whoever the employee was, he was looking out for us and I don't see that often. Thank you sonic! read more

I just wouldn't, trust me, this location is beyond ridiculous with incorrect orders/just downright forgetting/loosing your order - management can't solve anything, and they really don't care that you didn't get your food or got the wrong order - avoid at all costs! read more

This has got to be the worst Sonic. I seem to never have trouble with other sonics and have troubles with this one all the time. Too bad this one is in the city where we live. It's amazing how many times the app says it's not available for on line ordering (this just happened and is at least the fourth time it's happened). Then when you call they don't answer the phone. I called twice and it just rang and rang until it handed up. If you then go to the store and explain the app isn't working and ask if they will honor the specials on the app they tell you no. When we do get the app to work and order we more often than not have something in the order wrong. It's frustrating to get home and open a sandwich expecting one type and find something completely different. That has happened several times. read more

I never received my order because the service was so slow. I placed my order at 9:21 am through the mobile app. I arrived and checked in at 9:25 am. I understand I was 1-3 minutes early. I waited for 5 minutes and then used the red call button to request a refund. I was told they were on their way out. After waiting another minute I had to leave because I was now late for work. It should be noted there was only one car in the drive thru and one in a parking stall when I arrived. Mobile orders placed asap say they'll be ready in 5-7 minutes. I left 10 minutes after placing my order. I came back at 11:30 to get a refund. He told me they had my food and handed me the food FROM 9:30! I said I don't want cold food and he briskly said they'll make it again. I asked for a refund and was told they can't refund mobil orders. So now I'm waiting another 10 minutes to get food I don't want now. read more

Terrible customer service. Waiting to give order for 10 mins and no one was in front of us.

This place is run by teenagers and it shows. We live across the street and I was excited that Sonic was close by because I worked there in high school and like the drinks. Each time we go there, we sit and wait forever while other cars go through and are taken care of. We ordered 2 shakes, waited 20 minutes until I had to go inside and ask what was going on. Today, ordered 2 drinks. My wife went to the stall and they told her to wait. 3 cars went in and out while she sat. A car pulled up next to her after 10 minutes, they were able to order. My wife had to go through the drive thru to ask for the drinks. I tried to be compassionate because I worked at a sonic and fast food, so I get things get busy. But it was not busy. Someone needs to do more training with their employees and be more hands on with that place. Business will go away real fast if you don't. read more

Doesn't even deserve 1 star. Unfortunately this location is closest to our current home so we've had the complete displeasure of having to deal with a very rotten and unpleasant daytime manager (a woman) who has no customer service skills. Not once but every single time she serves us she's terribly rude. Their GM and District Manager have done nothing to solve this problem as we brought this to their attention weeks ago. I can only imagine how many people have gone there and decided not to return for this sole reason. She has no personal skills and the shear rudeness is incredible. The fact that upper management allows this woman to continue to behave this way to regular customers astonishes me and therefore I hope to spread the word "if you want to be treated like dirt go to Sonic Drive In and ask for the woman who's managing and you won't be disappointed! I will never visit this location again!!! The woman manager here is so rude to customers it astonishes me. I've never been treated with such disrespect. Here is the scenario: Make a purchase, receive receipt for a free drink, bring back receipt later in the day to receive free drink only to be told I don't know why you guys just don't pay for your drinks they're like $1.50? Well genius! I paid for my drink earlier and received this free drink coupon so like any sane person I'm not going to give you money I work for so I don't have to inconvenience you with my free drink coupon! read more

You would have thought I would have learned my lesson by now.... but the past FOUR consecutive times I have ordered shakes here via DoorDash AND once in person they NEVER get my order right! I'm 38 weeks pregnant and all I want is an Oreo Chocolate shake. I don't know why, but I got a strawberry cheesecake, then a plain chocolate, another cheesecake and now a Oreo, vanilla cookie dough hybrid.... I will NEVER order here again. read more

Sonic Drive-In - My order..... - Burgers Near Me - Riverton, Utah

See all

Lol sonic. It really isn't as great as the commercials make it seem. Everything is kinda disgusting and not really as cheap as you'd think. You can get your own opinion, but I'd never recommend here because it TAKES FOREVER and is never worth it because it's so gross. I try to come here as little as possible. read more

Usually don't leave reviews but this experience was horrible. 3 employees sitting on the front side walk, less than 10 feet from the door, smoking as I walked in. Restrooms didn't have paper towels stocked. Stood up front for a minute while a few people looked at us, finally someone came to serve. A few dirty tables at 10:50 with zero other customers in store. The only positive is we got our two shake fairly fast and they tasted good. This will be my last time if they can't follow health standard. Adding a photo of the two still that went back out to smoke as we left. read more

Sonic Drive-In - Burgers Near Me - Riverton, Utah

The manager needs to learn customer service skills. We specifically asked for no chocolate chips in two different shakes and when they gave them to us with chocolate chips he was so rude and upset because we wanted them done correct. I understand mistakes happen but own up and fix it with a friendly face. We were not rude or mean so don't act like that back when something was done wrong. read more

I have been to this location multiple times. Service is always poor, orders are usually wrong, but last night the employees there were extremely rude and unprofessional. I will definitely not be returning there again. Looking at other people's reviews, it looks like this is a recurring issue., which is really sad because my family and I love Sonic. Management should really step up and do something about their employees. read more

Wow.... Ordered online for a pickup, pre paid and then waited in 101 degree heat for 30 minutes. Meanwhile the drive through went through 10-15 cars. Then when we got the two drinks we ordered (two drinks that took 30 minutes?) they were the wrong size. At that point we were so done we just took the incorrect size. Folks if you're so understaffed you can't help people sitting in cars in your parking lot who have already paid, CLOSE YOUR DAMN DRIVE THROUGH. read more

Look, this is like any other fast food chain. Some days are going to be slow, some days are going to be fast. I'm not going to judged them on the speed, because I've had both experiences from them. The food is good, always hits the spot when I'm craving it. Don't get me wrong, the food isn't anything special; but for being fast food, it's good. Thank you to the employees. read more

I don't usually leave reviews and I try to not be negative. However, 3 times in a row our order has been incorrect. Small things were wrong twice and then a totally wrong order altogether the third time. It's surprising because every time the representative repeats the order back. And even when the food is correct, it really just doesn't taste good, even for fast food standards. I see other reviews of them being rude as well. Maybe a revamp of customer service expectations and training on how to multitask will help. Good on these young people wanting to work, but you gotta care a little bit about what you're doing and not just punching in and out of work. Lot of people would be grateful for a job right now. read more

Hi Sonic, I am sorry to say you didn't meet my expectations. Please know I take my dining out choices very seriously. My mission is to find good food, great service and then send more business your way. While I know an apology will not alter the outcome of my experience on this occasion, I also know coming back won't change my mind. Please don't bother asking for my contact phone number via email so your Area Supervisor can reach out and get me taken care of. In short - ordered drive thru on 6/20/19. We didn't get what we had ordered (gave us burgers instead of tots; 10 burgers - no tots). After pulling through the drive thru, I went in to fix the order and in talking with 3-layers of associates/management they ultimately couldn't solve the problem. They ended up blaming me for "ordering wrong" and requested me to pay more to get the order fixed (I had already paid $42 for what was supposed to be meals for 5 people). I ended up returning the food and getting a refund. I'm now disputing this through my credit card company as Sonic has yet to process that credit. read more

I don't usually give a one star but I could not possibly give them any more. I sat through the drive-thru for twenty minutes. Finally drove up to the window and then sat there for fifteen more minutes. No employee came to the window to take my money the whole fifteen minutes I sat there. I normally do not sit through a drive-thru this long but my daughter really wanted a blue raspberry slushy and I was trying to get her one. I finally drove off. Pretty disappointing that we sat for 35 minutes and never got her treat. Will not go back there ever again. read more

I love this place for drinks and their specials! I think the food is really good and their frozen strawberry lemonade, DELICIOUS. I think this restaurant can take quite a while but I always go with the windows rolled down and with my family and so I never really notice the time because it's a lot of fun with family. I really don't know why this place has no great review because I think everything is superb. Recommend 10/10 read more

If i could put 0 stars i would. No matter what time of day you come here, even if you just have one car in front of you it takes at least 30-40 minutes to get your food. The service is terrible, i don't know if they should just fire everyone or get people that actually want to work but what they have going on is terrible! It should not be called fast food if you have to wait so long. read more

We went during happy hour and asked "Tyler" how much the happy hour drinks were. He said "$0.70, $0.80, $0.90, and $1.00" for all of their sizes. We ordered two $0.80 Ocean Water slushes and two $1.00 frozen strawberry lemonades. The total came to over $5.00 somehow. He never gave us a receipt, but we called back and spoke to the manager as we were driving home, and he explained that it should have come to $5.15 (which it did) and said that Tyler must have given us the wrong prices. We finally get home, and we discovered that neither of the strawberry lemonades had strawberry in it at all. Tyler obviously needs better training (giving wrong prices, not giving receipts, and not giving people what they order!!). The manager has been ignoring every call since. Complete waste of time and money. read more

THE SLOWEST FLIPPING RESTAURANT EVER! I didn't order anything complex. There were like 8 people working and the wait to get the food after placing the order was well over 15 mins for 2 kids grilled cheese meal and an adult meal. SMH. Also, they say they have sweet tea, but it's just cold tea with sugar put in after. The sugar never melts so you're sucking up sugar. Their meals are great though, and their slushees are great. The service needs a lot of help. read more

Goodness this place is just painful to come to. They always mess up your orders take forever. The incompetence is off the chart here... if you don't want to wait for 30 min don't come here! read more

I love sonic drinks but this location is so so slow. I have to make sure that I have at least 20 min to be able to get a drink. Sometimes it's faster but not often. read more

I'm giving them two stars becuase I will always love their slushes and drinks, but man, this particular location REALLY struggles. If you read the other reviews, it's obvious they struggle with their speed. They have really taken the fast out of fast food. I'm not sure why they are so incompetent but something really needs to change. We have been sitting her for over 15 minutes waiting on two drinks. JUST DRINKS. Like either they are always under staffed or the employees just don't know how to do their jobs. The kid has come up to our car twice now to ask us what we are waiting on. GET YOUR CRAP TOGETHER SONIC. read more

Doesn't even deserve one star! I always have issues when coming to this location, the employees are very snobby. And tonight topped it all off! Just went to go get a milkshake shortly before closing, made sure it wasn't too late to order and said we could order whatever! Did so, got our total and sat for 25 minutes while they closed up the store. We did not see one employee. TWO milkshakes and we were unable to contact the employees inside the building. Waste of time and money. Go to Iceberg down the street if you want decent service! read more