The customer service here is horrible. We ordered a coney dog, pretzel dog, 2 sodas, 1 large and 1 regular size custard concrete shakes. The coney dog looked like it had been flipped upside down inside the package. The girl that brought us our food had basically tipped everything sideways on the tray and there was crap stuck to the outside of our drinks. She initially forgot our shakes and when I let her know, she ended up bringing out 2 regular shakes. When I told them that one had been a large, I was told "we can fix it but you're going to have to wait a while." Why should we have to wait for your mistake? We have already waited 25 minutes to get our food. Your Saturday night crew sucks! I understand your busy, but you're tripping over your own feet when you keep messing up! read more

This place just keeps getting worse. Not sure what the problem or problems are. But 20 mins in the drive thru is just rediculous. Its called fast food for a reason. I mean cmon now, its a #2 and a reeces frosty. Dang. And as per expected, the window worker is in a pissy mood. So easy to forget i suppose, but, you chose to work there, not me. read more

This place is the worst. Employees have several times tried to tell me that a butterfinger shake and a peanut butter fudge shake are the same thing. When I showed them the menu I was told it's the same thing. I've been eating this shake for over 10yrs. I know it's made with hot fudge and a scoop of peanut butter. I know my review doesn't matter or that I'll never go there again because losing one customer doesn't matter to most chain businesses. Just unfortunate. read more

Great customer service! The best! We will continue to come often! Awesome management!

I was so frustrated last night that I am shocked I did not just drive off. No cars in front of me in the drive through and no more than 1 in any drive up spots. I ordered two drinks and 2 food items.. I waited OVER 20 minutes. Not once did they come over to the window to let me know why I was waiting so long or anything. I could see at least 6 employess and 1 who was sitting on the counter, so I know it wasn't a staffing issue. I wish this was the first time this happened, but the wait here is always awful. PLEASE FIX THIS. read more

Can we say idiots?!?! Too busy talking to their friends that are visiting to not only take an order but get it correct and out in a timely manner. Owners look into your night shift teen crew that are too busy "chipping in a dollar" visiting with friends, and acting of fools. read more

I am not rating Sonic low, this is specifically a complaint about the General Mgr, Angelia. It's never alright to keep customers waiting in a drive thru lane for time exceeding 20-25 min., in 90 plus degree temperatures, cars running, air conditioning on, pets in tand at dinner time to boot!! Especially when the hold-up is a customer at the drive thru window with a dispute. There were 15-18 cars in line. People are locked in front and back. Then for the general manager to come out and treat me like I'm the problem for honking at the lady to move up so I could get out. The woman wouldn't move. Angelia didn't have the wherewithal to think of an alternative plan to help the person with the dispute by asking them to move up from the window so the other customers could be helped. I don't go to spend my money ANYWHERE that treats me like the managers incompetence is my fault!! read more

Used to love Sonic and was so happy when this location opened. They had Carhop Classic burger and onion ring specials, half price shakes and malts after 8pm, and were a fun drive up experience. Those specials have all gone away, and they also discontinued malts, the traditional classic! Something has unfortunately changed with this place....please bring back the Sonic we remember! read more

It's right down the street from us which is a bad thing! We can go anytime! Burgers taste like it just came off the grill. Never disappointed. Onion rings are delicious with ranch :). read more

I usually love to go this sonic. The fries are good and I usually get the perfect burger with everything on it. I just went and got my usual about 10 minutes ago, but my cheese burger had nothing but mayo and mustard. (My least favorite part of the burger) Not so sad to say I threw it away whole and won't be coming back. read more

They messed up my order and kept talking more than working inside as I'm waiting on my food looking out my car into the window

This place is hands down the worst sonic on the west coast. We ordered 2 drinks it took 25 min in the drive thru they ran the card And we didn't have to go through the hassle to get our money back. So not worth it/she was melted service was crap. I'd rather eat the gum off the sidewalk read more

Worst customer service. They asked us to repeat half of order multiple times (while we were outside not in a car), then they didn't bring us one of our burgers and didn't give us cheese on another. They took forever to bring out the burger they forgot and didn't offer us any dipping sauce for our chicken nuggets. read more

I am a small business owner that was deemed non essential. I know how difficult it is during this time for small business owners. I am doing my best to go to restaurant takes outs. However today I chose Sonic instead of a small business. Mistake one, I used the app. I did What it said and parked in a slot. However the menu had a small sign which I could not read even with my glasses. I called after waiting from check in on app for 8 minutes(est). The girl on phone was extremely rude and "didn't I read the signs?" Ok. Then the order was wrong. The girl at counter argued. I'm sorry but we all are stressed and that person you are helping maybe just maybe they have had their lives changed too. read more

This is the second time I have had a bad experience. The first time the staff was playing it was more like a party and I got cold tater tots. This time we went because online said it was happy hour for shakes. We got there and they said the promotion ended. Then I asked what flavor my shake was and they told me the wrong flavor so I ate the whip cream off my daughters shake. And my sons limeaide slush had so much syrup it was not drinkable. Pretty disappointing and a waste of 17 dollars. Oh and they still have a happy hour pm sign up. Not happy at all:'( read more

This is my go to place for drinks or a snack during happy hour (2-4pm) every day. And lately I've noticed the lack of staff during rush hour like 12pm lunch time and 2-4pm happy hour when everyone comes. Which is very upsetting because I'm a frequent customer and ever since Mickayla left the service has gone down hill. First time today in the drive through where I've seen more than one person drive off cuz they waited so long. And I don't see them skate out any more and deliver peoples orders that are small like 1 drink or a few drinks like they used to either. Hopefully management looks at these reviews cuz this is getting old. read more

Sonic Drive-In - Burgers Near Me - Sparks, Nevada

This Sonic needs cooks that can read.....NO CHEESE.....when the receipt reads Hamburger not CHEESEBURGER......doesn't matter how many times I have gone there....there's that slice of CHEESE......which most of the time I can simple pull it off....by the way I shouldn't be able to if it was placed on a hot patty..... read more

Sonic is a decent hamburger chain, the last of the outdoor drive-up chains with individual menus and intercoms at each parking spot. You order using the intercom, and they deliver your food to you a few minutes later and collect payment. This Sonic is in a useful location in extreme northeast Reno/Sparks area just off of the Pyramid Lake Highway, so we've been there a couple of times after we'd spent the day offroading around Pyramid Lake. This Sonic seems to have good, fast service despite being crowded when we have been there. (I think it's the neighborhood teen hangout.) Like all Sonics, they have limeades (yum) and can make you a sugar-free one if you ask (YUM!) The hamburgers are standard fast-food fare, but you can also get hot dogs, corn dogs, chili dogs, and even chicken fried steak sandwiches. The french fries are pretty good, crisp and light, not greasy. The food isn't anything to write home about, but if you want to get a quick bite on the way too or from Pyramid Lake, this is a good place to do it. read more

A review for a fast food joint is almost pointless. Here's the deal though, commodity food is commodity food. What separates all fast food chains is (to me) the service and the "deal". This sonic location always has extremely friendly staff. They make the food the way it's supposed to be, but the ultimate is the half priced shakes after 8pm. I go here much more often than I should, but it's because of these factors. Good work sonic, you stole McDonald's, Wendy's, and Carl's juniors money last night. read more

The night shift employees have to be the dumbest bunch of teenagers on the planet. I won't go here again. They just can't get an order right if their life depended on it. read more

My husband and I decided to go to Sonic for an impromptu date night. We opted to use the drive in instead of the drive thru. Our order was taken promptly, but it was not correct. My husband wanted a grilled cheese sandwich, but ended up with a grilled chicken sandwich. To be fair, I suppose the two could be misunderstood through a speaker. He ate it without complaint. The young lady that brought out our food was quick and very nice. The food was good...nothing fantastic, but as expected. It came out quickly and was warm. The tater tots were a bit salty. I didn't mind because I like mine saltier than most people. They were quick to come get the tray. The only real criticism I have is the guy taking our order seemed rushed. It felt like we were being interrupted trying to place our order. Other than that, it was not a bad meal or experience. It is not usually our first choice to eat, but is a nice change once in awhile. We do like their hot dogs too. read more

I think that the kids working there are inexperienced workers and the manager is very unprofessional and doesn't lead the employees in a professional manner. read more

These guys went above the stars to make our meal great! It was a big order, it kinda got messed up, they forgot to charge half price for our milkshakes. They fixed my food order, had a choice of redoing my debit card to get the right price for shakes, or 2 free ones next visit. Took the next free ones! They also gave ALL 5 of us free slushes! Great job Jazmine and the sonic staff and all still with a smile!! Above and beyond!! Good job!! THANK YOU VERY MUCH FOR A GOOD NIGHT!! read more

The employee who took our order was friendly and helpful. The drive up was pretty quick. The food came out fresh and the drinks were great. This is a great place to grab a quick snack, drinks or food. read more

Like the previous review, the Chicago dog is amazing. I also really love the onion rings, I ask for them extra crispy because I like them with a little more crunch. I suggest you go from 2 to 4 in the afternoon during their happy hour so you get 99 cent snacks and 50% for drinks. I like the route 66 drinks ( a step above the large) because sometimes you just need that extra caffeine. Plus the atmosphere of a drive in and servers on roller skates is really cute. :) read more

Service is fast, ordered a new BlackBerry Lemonade...the pictures are all nice and colorful but what u get is a almost clear Lemonade with a splash of something that slightly resembles blackberry flavoring...no bright purple color like in the fancy pictures...this place used to be ok but has definitely gone down hill in last few months..I live right down the street and no longer frequent this place, thought I'd give em another shot but sadly disappointed again. read more

Fun and yummy. I don't go here very often but when I do, I have no complaints. I always just get a cheeseburger and tots. The cherry lime drink is awesome and reminds me of the cherry lime ricky drinks that I used to get at the small town soda fountain where I grew up. Damn, I really dated myself with that remark. The ice cream is ok. The service is pretty fast every time I have been there. The roller peeps are friendly too and I don''t know how the hell they carry food without spilling it read more

Very fast and friendly location! The food is always hot and delicious, my order is always correct. I really enjoy coming here on summer nights to get some munchies and ice cream! read more

Stopped in for a quick "snack". Really just wanted a chocolate shake. I ordered a small one which was just enough to satisfy my sweet tooth. I also ordered a mini tater tot, about 10 in a serving so as to not feel guilty about getting tots at all. I like that they serve mini versions of their product because we all know fast food is high calorie cuisine. read more

I don't regularly eat at Sonic. Now I know why. First of all, the guy at the drive thru seemed like I was asking too much for a drink carrier for three drinks (sorry...I only have two drink holders in my vehicle). Then, I asked twice for ketchup, only to get home and find there's no ketchup in the bags. The only reason I gave them two stars is cuz the milkshakes and limeaids are good. read more

Happy Hour is a life saver.....I love it and the Cheese cake bites are awesome. The food I haven't really tried since I mostly come for the drinks so I guess my review isn't yet complete. I will update it once I try their food. read more

I torture myself because I have hopes of a change. So I go back every couple of weeks because I love most Sonics. Sonic quit serving chicken fried steak sandwiches and I got over it. Because most Sonics would give us crispy tater tots. Then they get an amazing ultimate chicken sandwich. But you have to keep repeating it and then they give you a deluxe chicken sandwich so you have to open it before you leave. Still no crispy tots. Today, no longer serving ultimate chicken sandwich so I ordered a burger with no onions and crispy tots and got home with a burger with onions and soggy tots. I finally surrender. read more

Lunch burgers are OK to Good. Breakfast Burritos are good in the morning. Stay away from their coffee! Weak and watery! read more

You would have to fly all the way to Chicago to get a Chicago Dog better than Sonics offering. They have duplicated everything to near perfection. And the price is great too. You can't do better around here. GO BEARS! read more

Absolutely the worst customer service through the drive thru. The employees are very condescending. This is the last time I visit this sonic location. read more

Who doesn't love a cherry slush? Always fast and friendly service and the food is good. It's fast food so you shouldn't go expecting a 5 course superb meal ;) read more

I love their banana shakes, but I was there Saturday evening and the wait was beyond ridiculous for fast food. Hot dog was yummy!

So every time I come here there is an issue everytime..... now today we come here and the person answering the radio didn't understand the order or just didn't want to hear it... either way the order was messed up again.(asked for a plain cheese burger just a cheese burger with ketchup) So we ask for the order to be fixed no big deal right? The come back with cold cheese slapped on the prior burger not even melted. So we asked for the burger to be made the right way and were laughed at by the 2 people at the drive in window. So I walked in and asked for a manger as I was now furious that on top of my food being wrong, the staff members were extremely rude. The manager comes out (who is probably 16) and he also laughed in my face. And I told him that the only reason we came to Sonic was that my daughter requested it because she loves their cheeseburgers (which is what they got wrong) he said that they have had a lot of turn around. But was still laughing at me. He then apologized for the employees and gave me two slushee drink tokens. How is this okay? I just wanted my daughters food corrected and get treated like this. And laughed at. Really? Screw you Sonic. read more

It was honestly the worse experience.. they took 10minutes to just take one order and when we got to the window another 10 and still got our order wrong, our food was given with no sauce for our wings and my hot dog had no cheese. All around terrible. read more

The server's are friendly, that's something good about the location. The card reader on the menu board hasn't worked for several months. Ordered food and the ice cream came out melted as if it was dispensed before the hot food was cooked. The owners of this location park an ugly truck with logo on it up front along with a matching trailer that always has a flat. Those two spots would be nice to be able to use when they're busy. If you happen to be there during shift change you can see the employees park in close spots rather then parking farther away and leaving the good spots for the customers. They would get a lower reading if it wasn't for the friendliness for the server's most of the time. read more