20 min wait for 2 kids meals in the drive thru! I asked to speak to a manager, guess what they told me? They asked me to pull over to the side and wait to speak with their manager. I'm complaining because of the 20 min wait and they want me to wait some more? 20 MINUTES IN A DRIVE THRU!! Boy I was heated, have you ever heard of fire in the hole? Well let me tell you, I was fired up! BUT all I had were two juice boxes. They lucky. SMH. read more

I understand not having enough employees, however, I put in an online order and waited at stall where it said our order was being made. 5 minutes later I see a small sign that said pick up your order up front. We walk up for our order and they told us we had to go through drive thru which was wrapped around the building. Very poor management. Need bigger signs. Poor communication st the business and the app. Won't be back!!!! Hope more people will follow. read more

Paper written signs on building doors stating that orders are only being accepted thru drive thru. Then why have the mobile app available for ahead orders?? Ive been waiting at the stall for half hour, its 93 degrees out and not one employee has said a word to me nor have I received my order. I only ordered three drinks!!! Cant go inside and get my order because the doors are locked. The drive thru line has decreased down to one car a few times and still nothing! My name is on the stall screen, and my order still says "in the kitchen" since I pulled up. This is ridiculous. If you dont want people ordering ahead thru the app, then turn it off or get rid of the app!!! Atleast give a refund option so I can go order somewhere else!! I get in line and finally get my warm and melted slushes by an employee with a blank face whom handed me my order and walked off. read more

First and last time I'll be trying Sonic. Food was gross! The cheese in the cheddar peppers is nasty. Got a double jalapeño burger and there was so much mustard on it it was inedible. Why on earth would you put mustard and jalapeños together? It was awful!! Burger meat wasn't good either. First and last time. read more

This is the third time they have run out of products really do you not know how to buy supplies

I have to give this sonic location a one star. Unfortunately I never made it to my food which stinks because it looked good in the menu. My experience was through the drive through. I had just got in line and ordered right away. There was no wait to order which was nice I thought. Well, I spoke to soon. I inched up behind the next vehicle giving the car behind me enough room to order. As I sat there I was looking around the parking lot, the clock, even the staff. After about 10 minutes of not moving with four cars in front of me, it made me think 'oh they must have messed an order up and are trying to fix it they will be done soon'. 13 minutes go by and a staff is at the second car in line behind the first handing them their order of food. I thought the line was going to start moving. Well the second car left and we inched up. Finally, after 17 minutes of waiting I decided since those other three cars are still sitting here I might as well not waste anymore of my time. Who knows how long it would have taken to get my food which may have been done the entire time. I got out of line and left. Never made it to the window or staff. :-( read more

If you like receiving half your food and the half you do receive is cold, brown lettuce, just a terrible place don't waste your time or money read more

best service ever!!! very good customer serv and food is delicious . And employees are great and hard working

This place is ALWAYS SLOW. Once I waited in line in the drive-thru for 30 minutes so I left the line! Last time I got a chocolate waffle cone and the girl did NOT have gloves on and used her bare fingers to pinch off the top of the ice cream!!!!!!!!!!!!!!!!!!!! read more

We ordered on the app. We were supposed to be here at 2:40. About 2:50 we noticed our name disappeared from the screen. We asked a girl who said "it is probably sitting there, I'll check". At 3:10 we asked a guy who went to check. He came out with our drinks and food that had been sitting there a half hour. He said it was kept under a heat lamp. Well the fries were cold and the hamburger bun dried out. So here it is 3:15 and we are waiting for our food to be remade. The guy was really helpful. The girl was useless. read more

Very disappointing. I came here last Friday night, just wanting a quick burger and a drink before visiting a family member who's been ill. The drive through line was pretty long but I stuck it out since I'd had a long day. My cheeseburger was very 'mushy' and had no flavor at all. The fries were swimming in oil and tasted half cooked. I threw both away. The only good thing was my drink. The kid in the window was nice, but there were two girls behind him gossiping and talking about another girl who was outside in their patio area--not cool and not professional. Sonic has really gone downhill and that's a shame. What a waste of $$. read more

Had to wait 10 minutes to place an order with only one other car in front of us and another 20minutes in line behind 4 cars then when we received the drinks they messed them up and put easy bl coco instead of light ice and then when asked to fix it they set the drinks down then picked them back up and gave them to us with nothing changed still the wrong still packed full of ice ty Justice don't waste your time with this shit show of a store read more

It's understandable to close the stalls when the air quality is unhealthy. But when someone places a mobile order and has no other choice than to go through the drive thru to pick it up, it should be common sense to not make their order until they come to the speaker. Placed a mobile order today and didn't reach the window until 40 minutes after the order was placed and all the food was very cold and not edible. Why make it when the order comes in if you know the customer can't pick it up until they reach the window? read more

Okay customer service and the food is as good as fast food will get. Alot better than McDonald's menu and have a broader selection of food. read more

Sonic Drive-In - Not as bad as McDonald's. - Burgers Near Me - Sparks, Nevada

Do yourself a favor and don't go to this location. First of all they can't hear your order unless you go through the drive thru and secondly the food is cold. So if you love repeating your order 5 million times and cold food then this is the place for you! Otherwise hit up Panda Express or any of the other fast food places around it. read more

Good food and good car hops. Only the managers here can't do anything to help their customers. Ordered here and got double charged then was told I couldn't have my refund. read more

Went to Sonic for lunch today and the hot dog that my wife ordered was green. She didn't notice until she had eaten part of it(as it was covered in ketchup and mustard) We brought it to the attention of the person that said she was the manager. She refunded the amount we paid for the hot dog. She didn't act at all concerned about it. Be careful. I would be concerned about all of the hot dogs that were served today and hope that no one gets sick from eating them. read more

GROSS food. Poor quality. Came to sonic for the first time with my fiancé and only ate a couple bites before I decided it was too gross to eat. Go somewhere else read more

this place is a disgrace of an establishment, they cancelled my delivery order so when i drove over here and waited the whole 30 minutes for my meal it was incorrect. i wish i could curse i'm so upset by the customer service this place has shown me. And to not even have humor with me while a joke about the chicken shortage, what a mess this place and it's staff. read more

I try not to write reviews of fast food chains. There just is not a lot to be said and basically if you are eating there you know what you are getting and frankly the investment in your meal is not significant enough to warrant research prior to deciding where to go. So maybe this won't get read by anyone but after my experience here last Sunday I thought I would share. To begin with, it took 20 minutes to get through the drive through. It was about 1:00 on a Sunday afternoon and I do not usually eat at Sonic. I stopped there to pick up lunch for my family at their request and I get that they are going to be busy on a Sunday afternoon. Still, 20 minutes seems inadvertently long for "fast" food. You can make food to order and still have some type of system in place for peak periods to shorten wait times (never waited that long at In and Out). But setting the wait time aside, the biggest faux pas a restaurant of any kind can make is to screw up your order. Especially when you are taking the food to go and will not discover their error until you get home with the food. What is the point of repeating back the order if you are going to give me a plain hot dog with no condiments on a pretzel bun when I ordered a corn dog? Also, if you are not going to ask me if I want ketchup then I assume you have already put it in the bag. My wife was a good sport for eating the plain dog with no condiments (we were at a house where they were in the process of moving and the fridge had not been stocked yet). Not a huge deal but enough to keep me from coming back here. Too many other options. read more

Sonic Drive-In - 15 minutes in the drive through and this is how close I am to the window. Gives new meaning to the term "fast food" - Burgers Near Me - Sparks, Nevada

They absolutely hate doing DoorDash orders or Uber they will not acknowledge you. Don't order with them cause your driver will only end up having to cancel it because you have to wait around for like 20 minutes and then it's even longer getting your food we only get paid by the order not the hour and if the order isn't ready within 5 minutes of the time you get to the pickup it isn't even worth your time read more

I have to say my visit here was very disappointing. Cheap undercooked meat, greasy bun, bland pickles and tometo (were they wax?) just plain dreary. I have had better burgers from the local AmPm gas stations. Gag....! I really hate machine made shakes, cheap and lacking at most. A Shake should be made of real, ice cold ice cream, this $4 "chocolate" shake tasted of nothing but sugar and fillers, YUK! I threw mine away after eating only half. I could have bought a half gallon of some heavy duty chocolate ice cream and made a real one at home, next time I will.. I did manage to choke down the burger as I was to hungry, befoe irealized I would end up with eaters remorse, barf..... If it wasn't for endless, relentless and repeated national advertising of this particular food establishment, im sure they would be out of buisness in no time. Televisiin advertising and the power of sujestion, unfortunately the only thing I ended up with after eating this slop was indigestion... inwent there.for a pick me up now I feel more like a chuck me up, I won't be back. read more

I'm not really a huge fan of fast food, but my screaming kids made me make a b line for the nearest fast food place. I ordered the jalapeño double cheeseburger. This was one of those good now bad later type meals. I rarely and I mean RARELY get fast food so my son devoured his entire meal with no complaints. Our food came out wicked fast. Not sure if thats a good thing or bad thing. Heat lamp burgers anyone? Would I return? Only if I HAVE to. 2,000 calories in one take isn't good for my girlish figure. read more

We especially like to stop here for Happy Hour from 2pm-4pm when you can get 1/2 price drinks or slushes. I believe corn dogs are also only 99 cents during this time, too. I absolutely love their plain ice tea. I am really picky about my tea especially since I drink it plain... no sugar or lemon. This is honestly one of the best ice teas in the area through a drive through and/or drive-in especially. My teen son prefers their Blue Raspberry with Nerds Slush, but sometimes goes for their limeade or lemonade. Tonight, we decided on some ice cream! He had an Oreo Blast and I had a Funnel Shake. They were both very tasty and hit the spot! We have always received great customer service here and even often get a "cookie" for our dog when she is with us and we drive through the drive-through portion. Not all servers give the "cookies", though. That can really bum my pooch out, because she "knows" she is supposed to get one there....lol Tonight we had a cheerful server bring our shakes. I love her name, too. She was Koraleigh. Wonderful customer service with a genuine smile! Great job Koraleigh! read more

They gave us the wrong food we ordered a hot dog and they gave us a chili dog!! The worst part is the chili wasn't even good. They even read us our order and still couldn't get it right! I recommend if you want Sonic don't go to this one. read more

Hmm? Sonic charges .25 cents for 2 slices of lemons in tea!?! No mention of the extra charge while ordering, and received no ice in my tea. Joke! read more

Avoid if possible make the drive to the other Sonics in town if you have to. Every time I come here they somehow manage to screw up my order something will either be missing and if you ask for a large drink to them it somehow translates to a medium and you still get charged for a large. I had ordered mozzarella sticks the other day and they weren't even cooked right cheese was still hard and cold I waited about 30 minutes in the drive thru for the food behind an old guy in a mustang who had to open there drive thru window to see what was going on with a hot dog and a burger he had ordered in short customer service there isn't great. read more

As we pulled up to the drive-thru to order, we noticed there was only one car in front of us. Waiting for the car in front of us to order, we overheard the driver order an ice cream cone. Just an ice cream cone. She pulled forward to the window and we approached the speaker to order. My wife asked for a small hot fudge shake and I ordered a medium custard concrete. We had to repeat the order three times because the server's board "froze up" twice. Our order taken, we pulled forward to the window and were surprised to see the car in front of us still didn't have her ice cream cone. A solid five minutes had elapsed, there were no cars in front of her, there were very few cars in the parking lot and they couldn't get a single ice cream cone out in under five minutes? We finally pulled forward to the window and the server repeated our order back to us for a third time. Surprisingly, she had it right. Several minutes later she handed me my wife's small shake and a small custard concrete. When I asked if this was the medium I had ordered, she had to check with someone else to see if it was indeed a medium. It wasn't so it had to be remade. By now my wife had checked her hot fudge shake and noticed it looked like a normal chocolate shake. When I asked the server whether it was actually a hot fudge shake, she had to ask the same person who was making my concrete who replied, "sure." Finally, I was handed something approximating my order and decided to call it good. Before leaving though, I asked for my receipt, which hadn't been given to me with my change. The server looked very confused and I had to repeat my request twice more before being handed my receipt. Bottom line: The service here is horrible. This is not the first time we have had less than acceptable service. Some real adult supervision would probably go a long way, but that never seems to be in attendance. Judging by the number of reviews which mirror our experience here over several years and the lack of corrective action taken, we won't be going back. Save yourself the aggravation, time, and expense, go someplace else. read more

Even though they did put cheese on my burger when I asked them not to I still give em 4 stars...My family had a complicated order..modifying every burger a lot...1 with no cheese, 1extra jalepenos, 1 cooked medium, no mayonaise on 2 of the 3 burgers, 1 extra mustard, no ketchup, etc. Burgers are really good for the price. Ice cream tasted freshly made and a vanilla dish with chocolate sauce is $1.50! Service was friendly, quick, and helpful. read more

When this Sonic hires new people it's a mess. I swore the last time I was there I would never go back. They made multiple mistakes on that order. My friend and I were watching tv and we kept seeing ads for the "carhop combo". She really wanted to go so I agreed to give it another shot . We drove over to the drive thou... and the girl tells us. There is no combo with the quarter pound double cheeseburger. So we order everything separate... then went home and saw the commercial another 5 times. I give up! read more

Tonight i went to this location to order two cheese tots. Cheese tots indicating just cheese. I clarified over the drive thru speaker no chili the gentlemen responded no chili. When i arrived to the window i was greeted by justice( as what my receipt says). Justice handed me the food and chili was on top of my tots. I explained the order was incorrect and in a smart manner justice responded next time Clarify that. However i did clarify no chili over the intercom with the gentlemen. 2minutes later i was given a new batch of cheese tots. When i arrived home to eat them they tasted like burnt potatoes with dry cheese on top. ILL NEVER GO TO THIS LOCATION AGAIN. Something so simple is so complex. read more

I did an order on the app for the first time. It wasn't working correctly. I asked for help. Nick Bass came out & helped with the order & fixed the app. The people works here are wonderful. Food is good. Thank you Nick Bass for your help. You're awesome!!! read more

I had to repeat my order 3 times in the drive thru. For only another person to continue taking my order and still only got half of it right. I only ordered a slush and ice cream. So at the window when I addressed my slush not being correct, they didn't seem to care.... read more

Sitting in their drive thru yesterday - when a guy on a UNICYCLE rides past - JUGGLING SHORT SWORDS! He rode back and forth several times - always a smile on his face - and was very entertaining (a very nice, unexpected treat). I don't eat the food here any more - never been palatable to me - but I LOVE their strawberry lemonade and my hubby loves their cherry limeade. I would have given 3 stars for a combined food/drink score, but awarded the extra star for the entertainment (loved it - give that guy a raise!). As an added bonus, I was there at 2:03pm and got two Route 44 drinks (their largest) for just over $3 = happiness. read more

Went last night for a quick snack. They were fairly busy. Not the busiest I have seen a sonic but busy. We pulled into the bay and ordered our food. Came out in about 7 minutes. Good time for being busy. They have roller blades on so that is neat. When we got our food, our tea had turned sour so I pushed the button to ask for a replacement and after 2 minutes of waiting without an answer I decided to go through the drive thru. The guy at the drive thru was having a conversation with the girl infant of us and was holding up the line. It really should not have taken 8 minutes for me to order a new drink (which they replaced for free) and get the drink. When we first ordered our replacement drink, there was 3 cars in front of us and one of them only had a drink so they ran out to them (they were not at the window) gave them they drink and did payment etc and they were on their way. by the time that happened there was only the one red car in front of us and that is when I started calculating the 8 minutes of waiting. I got up to the window and the guy had no clue that I needed a drink replaced. He did in the end apologize but since he obviously knew i was annoyed before I got up to the window I do not feel it was an apology that was worth anything. He even stopped the one guy from coming out (that gave the other truck their drink) "don't go out there, she can wait" was his exact words. Food was good as any sonic I have been through. I love the chili cheese tots. My son had the chicken strip kids meal and ate everything quickly so guessing it was good. lol NO MILITARY DISCOUNT HERE *******The sonic in Fallon gives a military discount.********** read more

Ordered drive thru. My order was wrong. I had ordered 2 small peanut butter milkshakes and they only rang up 1. I corrected the order with him when I got to the window and they adjusted the charge correctly. But when I got home we didn't have peanut butter shakes. Unsure what flavor it was more like a strong tasting vanilla but not our peanut butter. Was not driving all the way over it correct it again. Service seems to be going downhill. Too much jn a hurry and it shows read more

Always unprofessional, rude, and slow. The last time I came in a woman was flirty with me so I drove off. I won't be back. You guys really should consider hiring adults that are eager to earn money instead of people who are eager to make new friends. read more

We always enjoy stopping at Sonic. Our favorite is to come for their "happy hour" drinks from 2-4, where you can get nearly all the drinks half price. And of course, while we're there, we get a snack or two to keep hunger at bay until dinner time. On this particular visit, we tried their new hot dogs. My husband and I split their "Chicago" dog, since we weren't terribly hungry and OH MY, I will have to have that one again! And try the other dogs they have on the menu. It was delicious. When it comes to food, we've found that Sonic never disappoints! read more

Always a good place to eat. Love the half price drink hour! The staff was friendly too.

Slush machine has been broken all 3 times I have been. They were also out of medium cups 2 of the 3 times... save yourself the trip and go elsewhere! read more