I've never dealt with a business that's been as rude and unprofessional as the owners of M4…read more I live in the area and was looking for a live-edge slab and some dimensional lumber for a project so I stopped in earlier this year. My initial visit was great. They showed my partner and I around and helped us pick out wood for our table. I provided a list of materials, got a quote, and paid in full with an agreed upon delivery date. Big mistake. The pick up day came, and my order wasn't ready. We agreed on another date. Then that day came, and it still wasn't ready. Third time was the charm, but I arrived only to be told I had wait for the surfacing to be finished. I got home that evening only to realize that two pieces from my order were missing. When I told M4 about the missing wood, I got another round of delayed pick up dates to complete the order. I always had to initiate contact, only to be told repeatedly that the missing wood still wasn't ready. I'd been dealing with this for several weeks when a family emergency popped up and I had to leave town. So, I just left it alone for a few more weeks--but at no point did I ever hear anything from them about the remaining pieces being ready. When I got back to town and re-initiated contact, M4 still did not have my order. More voicemails, texts, visits (all initiated by me--all a waste of time since my order was never there). I finally wrote the owners a direct but very polite/civil email detailing my experience and expressing my disappointment. All I asked for was a confirmed time to pick up my materials. Instead of that, I got a mocking, rude, and incredibly unprofessional reply (attached to this review as an image). Rather than apologize, offer solutions, or acknowledge their repeated screw-ups, M4 would apparently rather mock you for being a difficult customer ("difficult" here means expecting to get what you paid for, in a reasonable time, in a reasonably professional manner. You know, like you'd expect most businesses to operate?). Shortly after Chris's childish email, I was able to show up and collect what I had paid for. That was last interaction I plan to ever have with them or their business. I'd recommend anyone looking for simple, professional dealings with minimal headache to steer well clear of this place.

These guys are great! Amazing old growth wood and Chris and his wife are incredibly helpful and…read morefriendly. Helped me pick out a slab for a bench at a fair price. Looks beautiful sanded and stained. They also make beautiful custom furniture.

They told me what I needed to do and came out and picked up my dishwasher. It went very well.read more

I went here in hopes of finding some gently used furniture for my new home. Most of the couches…read morelooked dirty and stained-- it looked no better than what you'd find at goodwill. I was also hoping to find a nice bathroom vanity but all of them were very dated and had no sink tops. I did see a good amount of hanging lighting (chandeliers & pendant lights), bookshelves and hutches that seemed decent. I would not suggest buying anything with fabric (such as a couch or armchair) here.

We love Mill Street Thrift. Fabulous selection, great prices, super friendly staff and a wonderful…read moremission. We find a wonderful gem every time we visit. We highly recommend Mill Street Thrift!

Let me start by saying that I loved this shop and the people! My review is based on the birds being…read morekept in small cages with loud music playing in the shop. I was unable to speak with an employee at the time and can't seem to locate a working phone number or I would call. I also stopped by a second time when the shop was closed hoping to see the birds had gone home with someone and are there only during the day but possibly let out at other times. Sadly, there they were, in the locked store, in their teeny tiny cages :( If anyone from the shop is reading this I implore you to consider the well being of these creatures and how you would feel in a space so small. You seem like kind and good people whose heart is in the right place. The birds deserve a better life.

I have walked and driven by this store for several years. I noticed the sign 2 weeks ago and…read moredecided to go in. They are moving to downtown Santa Rosa, off 4th street soon. Right now the entire store is 50% off. This store is on the high end so come prepared. I have been looking at a dinette set, not sure if I really need it? I enjoyed looking around as did the others. Juan is the nicest guy ever with his gentle smile and soft spoken voice. He's eager to assist and help you, he's the guy who pays attention to detail. Furniture, lighting, rugs, you can even pick patterns to design your own couch. This place is not for the faint at heart!

This is an extraordinary furniture, lighting, and lifestyle living store. The quality and style of…read moretheir offerings is high yet their prices are fair, especially when shopping sales. They offer a delightfully well-curated mix of furniture and accent pieces designed to be warm and welcoming yet stylish and unique. To help you really dial-in your decisions, they stock a huge selection of fabrics, paint colors, and wood samples for the furniture they carry. Everything they sell is built to last, which make your purchase a good investment. We recently bought a large, custom sectional and bar stools, all of which were made in the US. We could not be happier with our choices. We were also grateful for the outstanding service we received from our very first visit to the store. Our sales representative, Katie, has decades of furniture and design experience. She was able to help us understand their offerings and focus us in on items that were the best match for us. Everything went perfectly, including delivery and setup. I wish every shopping experience was as good as this one. Look forward to returning again and again.

Richard did such a fantastic job with our dining set! His attention to detail really turned the…read morefinal product into a spectacular piece. He has been doing antique furniture restoration for 50 years and really knows his craft! He communicated well during the restoration process and sent update pictures. He was also able to give us a good idea when the furniture was made, the type of wood, and other interesting facts. His final price was reasonable for the amount of work our antique furniture required. Thankful we didn't have to take them to the city for restoration!

I have taken many of my antique furniture to Arbee. He restored my family's dining table. He…read morerepaired and refinished my grandmother's 1930s breakfast table and 4 chairs. Absolutely magnificent work! He also glues my wobbly chairs so they don't fall apart. This guy is great: he's meticulous. He absolutely loves his craft, that he has been working in for 40 years. I recommended him to my cousin who had a chair that needed to be fixed. He did a magnificent job for her too. I love this guy's work and trust him with my most treasured furniture.