Laura and Carla where can I start they were such life savers. They just had the best intentions and had the most comforting procedure. I had a great time listening to everything they were gonna do before they did it. I'm especially happy that they could do so much in one visit, just can't stop talking about it with my friends I would totally recommend to ask for Carla the dentist doctor and let's not forget about the wonderful nurse Laura. She was supper amazing and together they were outstanding just couldn't ask for better due the the fact that I went all around Chicago and no one could save my teeth I was so sad till I came by this place after my girlfriend told me about it. But wow what a place to stop by and get what you need done in the best way. read more

This is the most outrageous and traumatic surgery I have ever had. I waited 1.5hrs after my appointment time that I had to abstain from food and water from. Nobody seemed to care about that. Doctor laughed at me as he injected me about how scared I was. They discharged me with instructions in a language I don't speak. I took out the gauze to eat and passed out from the pain and bled all over myself-- I didn't know not to because again THE INSTRUCTIONS WERE IN SPANISH. They don't care about their customers. I called 9 times and nobody cared enough to do anything but laugh and put me on hold where I just hung up. Does anyone know a good malpractice lawyer? I'm wondering what my rights are here. read more

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Rude doctor who was inattentive and rushed me out of the office without treatment. I informed them of my concern and condition prior to booking. They charged for X-rays which I already sent them and then said they could not treat me. They refused to provide pain medicine even though my tooth was visibly cracked in half and infected. They refused to doctor lies as well and acted as if I were a drug seeking Individual without a dental diagnosis and referral. This place should lose their license but have clients because they accept Medicaid. read more

Over an hour wait time, I don't see the reason for scheduling an appointment if they won't even acknowledge you when you arrive or see you at your scheduled time. read more

Back when Sonrisa was on Hamlin they didn't read my chart in regarding to my adverse reactions to certain meds/injections and gave it to me anyway without telling me which one it was. I almost had to go to the er because of it if it wasn't for me having emergency meds incase it happened. I called and tried to find out all the dental hygienist names at the time and how I can locate the dentist number but said they're too busy and that it's my fault for having post traumatic dental visit. Don't go there! I don't recommend anyone. read more

Dentist canceled an appointment within 2 hours of the coming appointment which I called off of work for, when rescheduling they told me either I come in now or in a week. That isn't a choice, that is forcing someone to pick their teeth over their life and schedule. They did not try to accommodate my schedule, specifically they could not fill me in at a time on a Monday since it is too soon yet they canceled my appointment too soon for me to set an appointment before my teeth start hurting. Really upsetting, the least they could have done was got me in as soon as possible but with enough time to arrange my schedule in accordance, telling me I have to wake up and be over there in the next 2 hours is completely unreasonable. TLDR; Treat your patients with respect for their schedule, having an emergency is understandable, hell patients cancel all the time,but the inability to compensate for your sudden unavailability when a patient has to do exactly that is completely unprofessional read more

Its a bad experience.....I literally asked before to make decisions to get a membership. And she said yes it will cover visit x-ray and twice cleaning..... because I think i really need a cleaning so i said ok its fine....after the dr saw me and she said i need another treatment, so they will not able to clean my tooth.....and she said i need a deep cleaning. ITS ONLY YOU KNOW THE DEFINITION. Thats mean i went there and paid 116 they said for membership its nothing...i could use that money for something else. Its POORcustomer service and experience. They dont care because they did not pay for it read more

Terrible place overall. The staff has always been rude and unprofessional. I overheard them badmouthing other dental assistants that were working there, which should be unacceptable by any standards. The dentists were also rude and unprofessional. Go somewhere else. This place needs a complete staffing overhaul. read more

I was told by Dr. Abby Lee that I had 5 cavities (even though I never felt pain anywhere else in my mouth but my back tooth) and that she couldn't take care of it on the spot so told me to come back another day although I had told her I was in pain and when doing the cleaning they hurt me and pinch my mouth multiple times, when I would sign that they were hurting me they would act like they didn't see shit and kept hurting me more then when I went to the front desk to make an appointment the receptionist was rude and told me I had 7 cavities like wtf. I asked her where the other 2 came from they were like "your dentist explained this to you". Worst experience in my life. A few days later I went to another dentist and they told me I only had 1 so where tf did the other 6 come from?! read more

I've been here at this place more then once, front desk girls are professional and very nice but I always have to wait over an hour to be called. Last time I will come here! read more

I brought my daughter here for the first time. Staff is very friendly and professional. The Dentist was very nice and patient with my daughter. read more

These guys are very professional and courteous. They work around your schedule and fit you in if you have an emergency. They are really good with children of all ages. Really happy I was recommended to this neighborhood dentist! read more

The staff was very accommodating. I honestly don't like going to the dentist but I was relieved that it was a great experience. I have been having trouble finding a good dental office for the longest time and I am pleased to say that I will definitely come back to this location. They see children too which is a plus since I have two children that need regular check ups. The location is ideal and I had no trouble finding parking. I will definitely recommend this office to my family and friends. read more

First time and last. The dentist that only extracts teeth entered and checked my teeth. He wanted to pull 4 teeth without giving me options. 2 wisdom teeth that were not bothering me, but he wanted them out because he said we dont need them. The other 2 i wanted root canals or inplants, but he didnt give me that option. He wanted to leave me without any teeth after he would extract the them. I told him what I wanted afterwards and he told me that I needed to go to a specialist because his job was only to extract the teeth. I told him that I already know that if you pull the teeth they will move closer together and I will be unable to put teeth in those spots and that i would wait to see the specialist. Then he finally tells me that I could see you this one tooth. Each tooth extraction was close to $400 each. He just wanted to get paid he did not care. Bottom line. Go to a regular dentist and you don't have to be ripped off by money-hungry dentist. Oh, I forgot. I have to give them a star. I don't want to, but I need to in order to post this so, I'll give them one star. read more

I was a patient for a very long time. Dr. DelaFuente is amazing. Disappointment over all with the staffing. I was told it's "against HIPPA" for the Dentists to call their Patients that have concerns. Although it was not for this Dentist nor for me, it was for my daughter which causes me to put my trust in another Dentists hands that can have contact with their Patients. I would love to know what part of HIPPA states that the Dentists can not call their Patient's back with concerns. Glad that I have the liberty to see someone else, I feel for the people who are held here because of insurance purposes. read more

The hygienist and dentist were both very friendly, professional, and efficient. The dentist said I might need a root canal and was good at explaining my options, so that I could make an informed decision. The waiting room is basic but comfortable since the lights were dimmed a bit. The exam room was clean & simple. read more

Staff and doctors are great here. Laura is the best. Professional, clean, friendly environment.

Very patient with children. Helpful and the wait time is not to bad. I bring my kid here all the time.

9 months ago my 13yr old son wanted to look for a new dentist because he didn't like his old one. I found Sonrisa family dental by driving by. My son like they place. They staff at the office are very friendly and helpful. I give a 10 out of 10 for having a very clean environment. I decided to bring my other two children here as well. read more

Sonrisa Family Dental is the worst place you can go to for dental care.! I had the worst experience there. Went there 2 years ago and ever since then, to this day, I am having problems with my teeth and my jaw. I don't know what this dentist did. Please stay away read more

I am beyond disappointed with the poor service that me and my husband experienced at this facility. We took a day off of work to get our 6 month teeth cleaning and it was a waste of time. We scheduled our a appointment a month before; therefore we assumed that this facility respected appointments. Turns out they don't! Our appointment was at 10:30am and 11:00am, we arrived at 10:10am. Since we were returning patients, there was no paperwork, but we waited for 45 minutes for someone to call my husband in for his x-rays. He came back out and we continued to wait for me to be called. Nothing! At this point I was waiting now for more than an hour and a half, until I started seeing them call other patients that had come way after me. I started to get frustrated because I had not been called for my X-Rays and my husband was still waiting to be seen. After 2.5 hours I went up to complain and they we're absolutely rude and at this point I decided to cancel me and my husband's appointment.We have Blue Cross PPO, scheduled a month before, and came in earlier and had no service. We will never return to this establishment ever again. read more

Dr. Shelly Hingle was rough, pushy, and rude. she didn't respect the patient's decision and wishes. she ended up injuring different parts of my mouth by being very careless. she should've been a welder, not a dentist. They did a terrible job of cleaning, after waiting for almost an hour, it only took the person to clean my teeth less then a mint. For my next appointment, which i had to do it there for a continuous procedure, I picked a different doctor, Dr. shaw, he was very nice, kind and careful. Thank you Dr. Shah! read more

I love the staff here, they all make me feel very welcomed. Laura is the best dental assistant that I have had, she is the friendliest and is very attentive. Dr. Shelly Hingle is amazing, always very gentle and sweet. I had a previous dentist before that I hated seeing because I felt rushed and the staff was not very friendly. I originally chose Sonrisa family dental because it was not too far from home but it was the best thing I could have done. I feel comfortable going to the dentist now and I don't dread it anymore. read more

First time here, referred by my friend. The office is clean and very up to date. Staff is super nice, and it wasn't a long wait. I'm so excited to finally find a normal dentist office. read more