I had a dental emergency on a Saturday with severe pain from a tooth that needed to be extracted…read moreimmediately. I called AZ Dental and they got me in within hours! The entire team was compassionate, professional, and calming during what was a very stressful experience for me. Dr. Tong, made sure I was fully numb before the extraction, and had the tooth out quickly and painlessly. I'm so grateful they were open and willing to help on the weekend. This is now my go to dental office, and I wouldn't hesitate to recommend them for any emergency situation.

I'm a big wimp when it comes to going to the dentist. So glad I found this place…read more This place is the best dental office I've ever been to. The atmosphere as you walk in is so calming. Everyone is so nice and accommodating. They will send me a reminder of my appointments and text me back with options (any time)if I'm unable to make-things come up. My dental hygienist is the sweetest- always thorough and gentle, she makes getting my teeth clean easy. Finally a great dentist-very gentle and never rushed.

I am truly thankful for my dentist. His entire team are so friendly and you feel you are a…read morepriority. They help me keep my smile shining. My smile is important to me. Making one person smile can change the world. Maybe not the whole world, but treir world.

This is the only place I will go to get my teeth done. Dr J took care of the pain and made it easy…read more They have great prices. I will definitely go back!

After a couple years as a patient here, I need to find another dentist. Their customer service…read moresucks. Dr B is almost never available. They try to bribe you with cheap mugs and gifts knowing how bad their service and communication is. Showed up for an appointment to fit my retainers after several reminders just to find out when I got there that they hadn't even arrived. Just embarassing. And if they know they suck, they pull you to the back to have a chat so no one else hears?? Weird

From the moment you walk in you are greeted by the amazing office staff of Alexis, Melissa and the…read moreoffice manager Sura . They are going to take the best care of you. If you have dental anxiety this is the office you need! The environment is calm and homey. They go above and beyond to make sure you are comfortable and at ease. Then there is Dr B! Dr B is so amazing! He has a wonderful sense of humor that makes the entire office a joyful environment and greatly reduces the anxiety of a dental visit. I had to have dentures placed and he was so gentle and did such an amazing job surgically that my recovery was unbelievably quick and not nearly as painful as I had anticipated. He had to remove all my remaining teeth due to a medication I was on for 6 months that caused my teeth to become brittle and break at the gum line. I did not have one bruise, or even the slightest swelling. He is THAT GENTLE and is truly exceptional in his technique. I will always recommend this wonderful amazing dental group. I was a mess emotionally and physically as I was dealing with infection and teeth broken. They were kind, compassionate, listened and gave me hope and the best dental experience I have ever had. I am so very thankful to Dr B and the incredible group of professionals he has supporting him in the office! You will be so relieved you have finally found your forever dentist! Just like I am

I've been coming to Biltmore Commons Dental for a couple of years now, and I've always had issues…read morewith porous enamel. It had been bothering me quite a bit, but Dr. Sadowski took such great care of me! We decided to place composite in the affected area to help prevent future staining, and I couldn't be happier with the results. I'm truly impressed with how everything turned out--such a noticeable difference. Highly recommend--one very happy patient!

Biltmore Commons has asked me to leave a review. I cannot in good faith say anything nice about…read morethis place. I am new to the area and was recommended to this practice. My old practice was a single dentist, a few dental assistants and a receptionist. You spend your entire visit with the dentist and he provides you an honest summary of your visit. The total visit is under a half hour. Biltmore Commons has 6 Dentists and at least that many dental hygienist and more dental assistants and receptionists. You spend the majority of your visit with your hygienist and about 2 minutes with the dentist. Because there is so much overhead you get a Spirit Airlines experience where you are constantly getting upsold nonsense. The hygienists are more like used car salesmen than people who clean your teeth. I have been to this place twice and they have tried selling me laser treatment ($100) night guards ($800), Invisilign, a Waterpick ($120), an additional cleaning, and they were going to try to sell me an electric toothbrush if I didn't already have one. The hygienists don't give up the entire visit until you say yes to something. The dentist never says you need any of these things. I never went through with any of these scams. And I will not be going to Biltmore Commons ever again. My first visit was 2 hours (with x-rays) and my second was almost an hour (without x-rays). I have a life and my time is not valued. My recommendation is to find a dentist with less overhead where they can pay for their practice with just regular dental work and not ancillary products.

I am truly grateful for Dr. Kapadia's services! She is very personable & professional. I am very…read morehappy with the services she provided! I would definitely recommend her to be your/family Dentist! The office staff is friendly and proficient.

I highly recommend Encanto Family Dental. Dr. Kapadia is very professional as is all of her staff…read more Dr. Kapadia does not recommend unnecessary treatments and the services are fairly priced. I'm very happy I found this dentist.

Had planned a new consult exam a week or two in advance to get called the week of the appointment…read moreto request to change the appointment time, a take it or leave it offer.

I really like the care and service I get here, so much more than the run-as-many-people-through…read moreplaces that you often find in PHX. Though the ownership has changed, the level of care has not, and may have improved. For instance, they recommended I get a retainer to prevent issues down the road. I travel here from 30 miles away just to get a cleaning, as I used to live next door. They seem to be cutting edge on their technology, and the doctor is friendly. The only issue I wish they would improve is parking communication. I always have trouble finding a spot and don't know where their deck is to park at, and by the time I'm leaving it's too late. The front desk staff is friendly and nice and I've never had an issue with billing. My wife has been to different dentists that wanted to bill for phantom cavities but this place has never done that to me. They are honest and good.

Super easy to make an appointment, I actually had to cancel and reschedule last minute and they…read morewere still super helpful and no complaints made to me about it!. They are currently doing some remodeling since my last visit but doesn't affect patient area that I saw. Everything seemed clean, staff was super nice, and the doctor was great.

Scammer Alert!!!!! Called this place for a Quote , Mentioned Just a rough estimate for a Tooth…read moreExtraction, Basic right??? They will not provide one without going in and Paying $30 . Complete and Total Scam Center . Too many Dentist in town to treat potential customers like this. They should just close down already.

Had a rough start with them but they have made the effort to fix my issues. Able to do cleanings…read moreand outsource other issues.

The staff at Thomas Dental were so nice and their concern for my condition and everyone was so nice…read moreand the receptionist were so nice to explain everything to me from A to Z, I was scared about going but they made me realized that everything was going to be alright, I applaud everyone there and even though you're a dentist office im looking forward to my next visit thank-you.........

Had to reschedule multiple times because I worked so much but they were able to work with me and…read morethe process was easy. Front desk was wonderful and the DR as well the one who assisted him was also great -very friendly. One thing I would add is Christina seemed abit under the weather, health over anything but I appreciate her doing her best despite the fact. Get well soon. -J

I needed to get new dentures. From my first phone call to all my visits the staff were very…read morefriendly and concerned about my needs. The doctor was very meticulous in the whole procedure. Even when it came to my appointments I never waited very long. I absolutely recommend this office. Very grateful for the service I received. Hank L.

I took time off from work to come for my child's appointment, arrived 20 minutes early as to not be…read morelate or make the staff wait for us... what a mistake. This dental office is open at 8am and they were late calling us back for our *9am* appointment by more than 45 minutes. I asked three times when we were going to be seen, once about 15 minutes past the appointment time, again at 30 minutes past my appointment time and then at 45 minutes past. They told me, "we are short staffed" then they told me "we are dealing with children who don't cooperate" then they told me "there are families with appointments that are ahead of you who brought in multiple children." I told them that I'll be looking for a new dental office who can properly staff and schedule appointments. The front desk's nonchalant response of "if that's what you would like, it's your choice" was less than impressive on the customer service front and super unhelpful. At this point, there were currently five other children sitting in the office with their parent and every one of them are also waiting for their past due appointment. This is not the first time they have had issues keeping appointments on time and this time they weren't even close to it. I seriously considered walking out at this point, but then I'd have to take even more time off from work and make the effort to call around, find a dentist with availability and I just don't have the time to do this today, so I waited longer. I'm finally sitting in the back room, currently 1 hour past our scheduled start time and the tech gives me the usual take home bag with floss, toothbrush, etc. and as they hand it to me, they apologize saying that they "ran out of kids toothbrushes" and they have only adult brushes. Honestly, I couldn't care less whether they have a new toothbrush in the bag because I can spend the $3.99 on my own at the grocery store for a new kids brush, but I seriously question how a *children's* dental office ran out of *children's* toothbrushes? This office has some major customer service issues, a lack of forethought and planning and an inability to keep to their own schedules. I would have much preferred they Just called me to cancel my appointment, push it back by an hour or reschedule if they were having problems keeping their schedule rather than keep me waiting as long as they did. Some of us have to work in order to pay for our time at the dentist and the lack of regard for my time means I am having to go apologize to my employer for being longer than expected out of office in addition to taking another hour of time from my sick / PTO bank. I will say that the dental technician and the dentist today were both friendly, which is always comforting to nervous children, but they did only seem to spend about 7 minutes on today's cleaning and another 5 with the after cleaning consult and review. I know that young children have only about half the teeth that an adult does, but... 7 minutes of attention?!? I just don't think there was much value in the service we received and I will certainly not be back to find out if they resolve these ongoing issues, my 5 year old is not your work in progress. Sincerely, an ex customer currently seeking new children's dentist.

Love this location Friendly staff…read more They know exactly what they are doing ! Totally recommend