They rarely answer the phone and never return calls. Clearly they don't want to be bothered by anyone.

I had a hearing test back in Sept of '24 at this office. Oddly, no one seemed very interested in selling me hearing aids. Impossible to get anyone to return phone calls or e-mails. POORLY managed office. Find somewhere else that really wants to help you solve your hearing problems. read more

No customer service. This location does not answer phones and is not set up to take messages. read more

My initial experience with This office was not positive. Even though this facility has "care" and "professional" in their title, I did not find these attributes in any of the employees I originally interacted with. I thought my middle aged neighbor would benefit from this facility for help with his hearing needs and found there was a high level of insensitivity and hostility from the employees for dealing with a new client. Again this was my initial experience with them. I found that they did not return phone calls and if you inquired why they don't return calls they become very upset with you for asking. At first I wanted to search for another hearing aid provider to help my neighbor out. However, in the days that followed my initial horrible experience with Sonus Hearing Care Professionals I found the attitudes amongst the staff changing. They eventually did help my neighbor and he eventually did get a hearing aid from them. Is there a lesson in this? I'm sure it's to treat others how you want to be treated and sometimes an initial bad experience with a provider doesn't mean they will act like that all the time but most people usually can only make a judgement based on their initial experience. read more

Great customer service and Eduardo Leon was able to explain everything to my father without any issue. Great with telling us how to use the hearing aids Very knowledgeable on everything!!! read more

not responding to phone calls very stressed out been calling for 2 weeks now still no response read more

Thank you for helping make things easier for my papa. Now he will be able to join our family conversations. Thank you again Dr. Leon read more

Sonus Hearing Care Professionals - Audiologist Near Me - Los Angeles, California

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Took my mother today to receive her hearing aids. She seemed a little nervous at first, however; the clinic manager (Eduardo) calmed her and explained perfectly well on how to use her hearing aids. His very professional. The staff were constantly polite and gave great customer service. Loved it and so did my mom. Thank you to everyone that made my mom feel comfortable. My family appreciates it! Thank you so much! read more

I'm so glad I don't have to go back here again. Been waiting to here from these people on hearing aids for 3 weeks . Also tried calling today to let them know to cancel what ever they said that they would do, but was placed on hold and was totally forgotten. I think the one star I gave was too much. read more

Dr Keiko Gibson needs to have her license taken away. Her behavior was DEMONIC (yes I used that word) towards my 95 year old grandfather who has no sight nor hearing. She couldn't control herself and absolutely TERRIBLE - rude is not even the word. Gibson was aggressive, unstable (emotionally & physically with hands shaking), impatient, & impetuous with the sound making machine that when my grandfather didn't respond right away (because he was EXHAUSTED from the wheelchair ride to downtown), she aggressively & impetuously put the sound machine to the HIGHEST volume just to prove that he doesn't respond that WE were able to hear the sound from outside the test room - I can only imagine how LOUD it would've been in grandpa's ears - could have damaged his ears! When I asked her to be patient and try it again, clearly, my grandfather was able to respond that he was able to hear by saying "yes" and when he got too tired from saying "yes", he simply nodded. Immediately, she put "x" marks constantly and tried to prove to us that she can't finish the test so we have to reschedule and come back after another month. I'm not sure who this manager guy Eduardo is, but if it was that man walking around the facilities with his head down so he doesn't have to confront our distressed situation, I personally don't think you're as great as everyone says you are. You are supposed to give us a call, so let's see how long that takes. Meanwhile, I'm praying that Gibson doesn't treat anyone else this way or stops her practice. read more

Always attentive and meet my needs. The staff is very efficient, courteous and expedient.

Pleasant experience. Everything went smoothly. Edward was very informative and crystal clear.

Everyone at the facility are very helpful and nice to their patients they made sure my father and i didnt have any questions.

This place is Great! I needed to take my grandmother for an appointment so I called the office the girl who answered the phone was very nice, she provided all information I needed prior going in the office. I was really glad that she exampled everything to me because sometimes I go to a doctors office's and the receptions don't tell me what I would need to bring with me! When we went in the office the office was very busy but overall our experience with Eduardo Leon and the staff there was great. Later on I found out they have another location in Glendale which is much closer for us so I now take my grandmother there. read more

So they decided what type of hearing aid zi needed without consulting me.. the was a year ago. When I kept having problems with it I was treated very poorly and lied to.. I was then told because they already charged the insurance I would have to wait until February 2022 the get an upgraded hearing aid. I wait then explained why I was making an appointment so they made me an appointment. I went in and more disrespect and more lies? When I left my ride home asked why I was in a sore mood and asked if zi had went to SONUS hearing specialist. I said yes.. the driver proceeded to tell me their families experience with the place and that they were indeed a RACIST organization and fraudulently charge your insurance and lied to them as well.. they only cater to a certain demographic type of people.. very sad they wouldn't help even when I begged for it to hear better.. sorry excuse of a doctor's office read more

I brought my mother-in-law to get her hearing aids. She was afraid of wearing the new set, but after they tested the ear piece, she ended up feeling very comfortable. They explained everything in detail. She is very satisfied and happy with her new set. Service here is always great! read more

Eduardo was very professional and helpful. My dad was happy with his new hearing aid and everything was explained clearly.

Thank you Eduardo for all your help in getting and setting up my grandmother's hearing aid device. The experience at the clinic was truly outstanding. read more

I was referred by my doctor to have a hearing test. The audiologist was very nice and thorough. I was seen the same day by Mr. Leon and he was able to help me get 2 hearing aids through my insurance. I am very satisfied with the care and my aids. read more

Eduardo Leon at Sonus was a lifesaver. I'm a reporter at a local TV station and really needed help with the earpiece I use to hear the show in the field....and I had a hard time finding someone in L.A. who could help me with my specific problem. Eduardo knew exactly what to do, and fixed it on the spot. I would highly recommend him to any of my colleagues. read more

It was my first time taking my grandmother to this location and we were very pleased with the service . Eduardo Leon was super helpful and polite to my grandmother and I . He made this experience a little easier for my grandmother and I will forever thank him for being so sweet to her. He made sure that we left with a full understanding of what to expect . I'd definitely come back and will recommend this place to both friends and family. read more

Very nice staff who explained everything clearly. Professional atmosphere. Note that handicapped parking is very limited.

Terrible. The wait is unbelievable. The receptionists there try their best but waiting for more than an hour and a half even with an appointment is too much. Wouldn't recommend this place. read more

Thank you to Eduardo for setting up my grandfather with his new hearing aid. Very professional and attentive. Pleasant experience at Sonus.

We called this Sonus location to address a hearing aid emergency. While vacationing, my wife's hearing aid receiver was chewed up by my daughters dog. The receptionist directed us to Eduardo, the audiologist and he invited us to come in to see if he could do anything to help. He replaced the damaged receiver in minutes and refused to accept payment. He and the Sonos staff ensured our having a great vacation. read more

Staff very respectful. Doctor Sweeney is very helpful and pleasant to work with.

It was the first time taking my grandfather to this location. Everyone from the receptionist to Eduardo gave him exceptional customer service. He is very pleased with his new hearing aid, will be returning in the near future. Thank you for the outstanding experience. read more

I have been to a few different locations for hearing aids but this is truly the best place I have been to! The providers in this office are great and extremely helpful and accommodating! Eduardo Leon makes you feel comfortable and explains everything for the best understanding of everything that is occurring during the appointment. Thank you so much for all the help!i will certainly recommend this business to friends and family! read more

TERRIBLE SERVICE This location Sonus Hearing Care Professionals on 1127 Wilshire Blvd 12 floor Los Angeles, CA 90017 I took my Mom there for consultation and are very rude since the beginning to the end of the consultation, specially the receptionist seems they are part of the Doctor's family when you complain the Doctor always makes excuses to protect them, and at the end the paying patient is the bad person. They don't care about their customers or their time, I give them a chance 3 different times to change my mind about their services but their attitude made it the worst experience. The reason I keep on giving them a chance to change my personal point of view is because they probably had a bad day, but their attitude seems they just don't care about patients. You got to be sorry if you are late for your appointment, they don't even send a reminder letter or give you a courtesy call to confirm your appointment, they just say when they called you you were given a time to show for your appointment but you don' t have a proof of it. if you are late BAD NEWS they just will not see you, they will not care if you drive from long distance to their location or even if they make the mistake when the appointment is made they will say it's your fault and you have to reschedule if you want to be seen. I WILL NOT RECOMMEND THEM EVEN IF THEY ARE FOR FREE.. GOOD LUCK TO FUTURE VICTIMS. read more

Good update. So one of the Audiologists at the downtown LA Sonus office contacted us and was really eager to solve our problems. After months we were finally able to get our refund and I was informed that they had made some changes to their staff. I'm not exactly sure what that meant but in the recent calls I have made to the office there seemed to be someone different picking up the phones who was a lot more helpful and 999,000% less rude. I feel like the Doctors at this office actually do care and seem very eager to make things right. We are going to give this office a second chance and I'm hopeful that their actions match their word. read more

THE WORST!! AND THE RUDEST!!! If I could give less then one star, I would. I have never had a more difficult time dealing with someone on the phone, simply to make an appointment with an insurance referral. Rude! And thoroughly disrespectful! The woman who answers the phone should probably should get her own hearing checked, as she cannot get anything right, and is unbelievably rude in the process. Bad bad bad for for the other Sonus locations who are actually helpful and caring health professionals. read more