Do not spend the money staying here. While this is a beautifully renovated and well appointed property, it is not well run and you should expect zero services while on site. Most troubling and stressful for us was that we never received an email or text with our check-in information (it's a virtual check-in process and there's no reception staff). We arrived at the property 45 min after check-in time, hoping there will be someone there to help us access the property and the room we'd booked a year ago. We called the phone number provided for the property and an answering service answered. They didn't know much about the property and told us they would contact the manager. We did not hear back from the manager so we called back (while still sitting OUTSIDE the property because everything is locked). On the second call they told us that the manager was on vacation. We never heard back from the manager. THANKFULLY, our friends were also staying on site and they shared the gate code with us and the configuration of their room door code, which then allowed us to figure out ours. Let me say it again, we never heard back from the property manager with check-in instructions, to check whether we successful accessed our room, or to apologize for this major oversight. At a daily rate of over $300 per night, these are serious service issues that warrant attention. We chose to stay here hoping for a more special experience than an Airbnb while in town for a friend's wedding. We feel such regret at the waste of money. At least with an Airbnb the host is usually more invested and accountable in responding to you in a timely fashion. The cleaning staff couldn't respond to our questions - even basic ones like "how do we turn the jets on in the hot tub." All in all, a major fail. I wish I had spent more time reading the reviews for this place. You're trying to run a high end B&B without investing in even basic services, including a proper reception desk. That is not cool. So much potential for it being excellent. I look forward to hearing from you.
-Odom family read more