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    Sorg Jewelers

    5.0 (1 review)
    Closed Closed
    Updated 3 weeks ago

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    Services - Sorg Jewelers

    Jewelry repair

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    2 years ago

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    Images Jewelers - Ruby and diamond ring in 18k

    Images Jewelers

    (17 reviews)

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    First, let me state that I am no relation to nor am I an employee of Images Jewelers…read more I have not nor do I expect anything of value for my review. Being Irish and married to an Irish lady, I am a Notre Dame Football fan! While watching the ND and USC game, a short video section came on that attempted to explain some of the traditions that existed between the two schools, including the Jeweled Shillelagh. The video also showed that the favorite jewelry company, the "Official Jewellers of Notre Dame University" is Images of Elkhart, IN. Throughout the many year rivalry, the Shillelagh has been adorned with either a Shamrock with an Emerald colored stone, or the Trojan Helmet with a red Sapphire like stone, depending on which team won that years contest. After seeing that short clip, I began doing my research in preparation for my Shamrock purchase! Monday morning I called Images and spoke with Shawn who, after hearing what I wanted and when I needed it, assigned my piece to Kelly, a true gentleman and artisan. Kelly was very helpful and kept me informed throughout the entire process. Kelly and I discussed precisely what I wanted and with that, the creation of my Shamrock began. Later that day I received a rendering by email. It was perfect and beautiful. A few days later, I received photographs and I was notified that the piece was ready, with a 18" chain. Well, it arrived today, boxed and wrapped and it is beautiful! Included in the box was my appraisal. I gave it to my wife and it looks great on her. I explained the significance and how I decided on that piece. The shamrock has a Columbian Emerald...very pretty. The hand written letter in the box was a special touch, and I will buy from them again. It's been along time since I experienced a customer service experience like this. Bravo! You guys are awesome. Mark Byrne Nashville, TN

    I took my wedding set in to have the Cliq hinge repaired. Images did the original hinge in it. I no…read morelonger live in Indiana, so I texted them to ask if they would be able to repair it. They said yes and they could do it in 2-3 days. I took my ring in the day I arrived. They verified it would be 2-3 days. Nine days later they texted that it was ready. I went in to pick it up. I am leaving the state now and was really disappointed that the ring had not been repaired. I cannot open it. The only thing I can tell they did was clean it. They charged me $58 and refused to give me a refund even though they did not do what I paid to have done. The rude man told me to leave it with them and he would fix it. He couldn't fix it in 9 days and I am out of time. He said "that's not my problem." Never have I been treated so rudely when a business clearly did not do what I paid to have done.

    Kay Jewelers

    Kay Jewelers

    (1 review)

    I tried to call the corporate number numerous times to tell them about this interaction today but…read morekept being hung up on by Angelou. I went into the store to have a cleaning and inspection on my rings and who I am assuming is the manager, Isabel, greeted me rudely telling me she would be with me, which was no issue. There was no one else but myself, her and an employee who was on the ground (I'll swing back to this) She goes behind the counter and asks me what I want, I explain and she takes my rings and I ask if she will be cleaning them along with inspecting and she made a face at me like she was too busy and said she could do a quick clean on it...which Kay has always done at the time of inspection. I tell her that I'm sorry if I upset her by asking to have it cleaned and she walked away without a word to me. I then notice an employee on the floor trying to figure out a hospital to go to and I tell her I hope that she is okay and when she gets on the phone, Isabel walks back over and makes a snide comment about never having enough staff (the place was dead and I'm pretty sure she will continue to run off any potential customers, but I digress) and I tell her that health is so important but that I hope things get better, to which she barely deigns to respond to and hands me back my ring which clearly was not cleaned for more than a brief wipe off and essentially dismisses me from her mind. I have pretty much always had great customer service at Kay's, but this woman is probably the reason that this location is having a hard time keeping staff on board. Managers that treat everyone like garbage are half the reason companies lose good employees. My suggestion is to find someone that doesn't act like an interaction is a chore, pay them well, do the same with your employees and watch the turnover improve.

    Sorg Jewelers - watches - Updated September 2026

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