tried telling me my Rolex was fake ! well it's not, bought it from an authorized dealer in…read moreIndianapoli. all I wanted was a link taken out , I'll never return.

Loved Kelley! She was absolutely amazing, friendly and helpful. Got a ring I liked for my wife and…read moreeverything went smooth....except for Bill. He had a bad attitude...I found a ring we liked and we were sitting down looking looking over things and pretty much ready to purchase and I asked, is that as low as you can go in price? A question he gets everyday for years I assume. His attitude was so shitty like I just asked if he could just give give it to me for free or something...I told my wife in the car how much his little crappy attitude upset me...I came back later and told Kelley about him...he definitely threw away me as a customer, which isn't that big of a lose.. but he also threw away recommendations that I would have given if he didn't have that little pissy attitude.

Very nice and respected shop. Some issue with repairing a Rolex by they handled it fineread more

My husband has gifted me items from VHJ in Granger. He feels comfortable shopping here; sales…read moreperson is helpful. Earrings, necklace, rings have been delightful & unique. Thank you for your service & inventory!!

Have been a customer of Sorg's for close to 60 years. Purchases include rings as well as Christmas…read moregifts from parents in my school years, engagement ring, wedding rings and china, crystal and silverware registry. Christmas and birthday gifts for wife and daughter, ring sizings, jewelery repairs, as well as a custom piece that they took from my concept to creation that was exceptional. Left the area about 10 years ago and we still make the 3 hour drive north to continue to do business with people we trust and have full confidence in. We are making another trip up to have some work done on a necklace and wouldn't want anyone else to take care of us. The Goshen staff is and has been exceptional and it is why we continue to return.

Horrible website. Unresponsive staff. I did a search on the site for anniversary rings and…read morealthough there were several pages, only a handful opened to a picture of the item. I saw several I was interested in but no prices were listed. To find the price, I had to create an account and drop the items in my page where they would not open. I sent the photo of one of them to Sorg via their contact feature with a text explaining what I wanted. After a week of no response, I sent another and got the same no response. I went to the store to see what the item cost but the website would not open in the store and I couldn't show them what item I was interested in. I solved the problem by going to Hopman Jewelers who were more than helpful. By the way, when I told them in the store how bad the website was, their response was "we know". Bottom line, the store looks nice from the outside but it is terrible to try to purchase something from them!

I took my wedding set in to have the Cliq hinge repaired. Images did the original hinge in it. I no…read morelonger live in Indiana, so I texted them to ask if they would be able to repair it. They said yes and they could do it in 2-3 days. I took my ring in the day I arrived. They verified it would be 2-3 days. Nine days later they texted that it was ready. I went in to pick it up. I am leaving the state now and was really disappointed that the ring had not been repaired. I cannot open it. The only thing I can tell they did was clean it. They charged me $58 and refused to give me a refund even though they did not do what I paid to have done. The rude man told me to leave it with them and he would fix it. He couldn't fix it in 9 days and I am out of time. He said "that's not my problem." Never have I been treated so rudely when a business clearly did not do what I paid to have done.

I took in several rings and a bracelet that all were valuable for Images to sell in my behalf. I…read morecannot say enough about the fair value placed on each of the 6 rings and bracelet. The integrity and professionalism was outstanding along with the diligence in cleaning and displaying my items. Staff is friendly and knowledgeable as well. My sincerest thank you for helping me discover what I had locked in a vault for years.

My husband had to get a new battery for his Tag watch & we popped in to get it fixed. SO glad we…read moredid this place is incredible! Beautiful jewelry & despite the fact we were not looking to acquire any new jewels we were treated very kindly & the customer service exceeded my expectations. A 10/10! Hopefully next time I visit here I will leave with a new !

Cannot recommend this place enough! Stopped in to grab an engagement ring and they were so helpful…read morewith picking it out. Had to get it sized and they provided same day service the day next since we were leaving in the morning. Every time I walked in I was greeted by name. 10/10 experience!

I tried to call the corporate number numerous times to tell them about this interaction today but…read morekept being hung up on by Angelou. I went into the store to have a cleaning and inspection on my rings and who I am assuming is the manager, Isabel, greeted me rudely telling me she would be with me, which was no issue. There was no one else but myself, her and an employee who was on the ground (I'll swing back to this) She goes behind the counter and asks me what I want, I explain and she takes my rings and I ask if she will be cleaning them along with inspecting and she made a face at me like she was too busy and said she could do a quick clean on it...which Kay has always done at the time of inspection. I tell her that I'm sorry if I upset her by asking to have it cleaned and she walked away without a word to me. I then notice an employee on the floor trying to figure out a hospital to go to and I tell her I hope that she is okay and when she gets on the phone, Isabel walks back over and makes a snide comment about never having enough staff (the place was dead and I'm pretty sure she will continue to run off any potential customers, but I digress) and I tell her that health is so important but that I hope things get better, to which she barely deigns to respond to and hands me back my ring which clearly was not cleaned for more than a brief wipe off and essentially dismisses me from her mind. I have pretty much always had great customer service at Kay's, but this woman is probably the reason that this location is having a hard time keeping staff on board. Managers that treat everyone like garbage are half the reason companies lose good employees. My suggestion is to find someone that doesn't act like an interaction is a chore, pay them well, do the same with your employees and watch the turnover improve.