Was given an eta of 10:30 a.m. 10:30 came and went. I tried calling, no answer. They didn't even answer for State Farm. Received a call at 11:00 a.m. asking if I still needed a tow, as if my situation changed magically.
At this point State Farm had already arranged for another company to tow my vehicle.
If they had called or answered my call to let me know they were running late I wouldn't be leaving such a low rating. Good customer service goes a long way. read more