***Long Post Alert***…read more The car buying process has NEVER been this easy! I had to call my sales associate back to make sure we didn't forget to do something So after the PB Mitsubishi debacle, I was reminded that I know someone who works at CarMax in VA. So I went on their website and got prequalified. I found the vehicle I wanted in Orlando and then reached out to my guy to see what the next step was. This was on a Friday afternoon. My guy was off that day but jumped right in to assist me. He advised me to schedule a test drive so that the car would be reserved. He looked at what I had submitted and gave me an idea of what my payments would look like and what bank I would get the loan from. He said on Monday he would call me and we would get the process done. Over the weekend, I browsed through their inventory and found another one that I may be interested in that was in NC. Fast forward to Monday (3/17/2015), I spoke to my guy told him that I found a newer model of the vehicle I originally picked out that I wanted. Provided him with the stock number and he advised me to cancel my appointment with the one in Orlando and pay the shipping fee to have the one I wanted shipped to my nearest store. Then he submitted everything to the bank. He then told me that his goal is to make sure when I get to the dealership, I won't need to do much. The ETA for was between 3/22 and 3/27. I was notified every step of the way with the shipping of the vehicle. It arrived at the Royal Palm store on the morning of 3/22. All of my paperwork was submitted on that day and reps from the store made contact with me multiple times throughout the day. By 6:30 that evening, I was at CarMax speaking with Amanda and Brogan (I think that was his name). They were perfect and had me out of there within one hour of my arrival with my keys in my hand!!!!!! I would recommend CarMax to anyone! The customer service was above and beyond from start to finish! In addition, I called a few days later asking for new windshield wipers and they told me to come one over and they would take care of it. They did, with no hassle!

Complete rush of a sale. There's more damage to the car than described on website. Not to mention…read morethat the pictures on website were photoshopped. Attached are pictures of the front passenger side tire with puncture marks and rip on interior wall. Carmax let me drive off the lot like that. I live 20mins away and immediately went flat on the way. The person who changed my tire said I was lucky it didn't pop and disintegrate while on 441. No response from CarMax corporate office about it. Also, needed to put in another 1k because there was no maintenance done on vechile on carmax hands. Even the windshield wiper fluid was empty. Carmax left a gps tracker in the car. Oh, and personal information from previous owners in the glove box. All around hack job. Beware if you are selling or buying at this location Update: Carmax corporate office and royal palm dealership called me to discuss. Jason M, GM of royal palm, was helpful and did everything he could to rectify the situation. That is the only positive to story but not enough to change the rating. The national team is useless. Not one person could name ANY of the 125+ point inspections checks. Empty apologies. Zero care given or compensation for my time and troubles that i need to invest to get the car running properly. I talked to a woman who spoke like a kindergarten teacher and treated me like a little kid. Please note that their sales team is capped on commission so their sales rep are not experts but rather glorified retail associates. I would love to sue them after the ordeal but i am no competition for a billion dollar company. Carmax was founded by the same investors as Circuit City. The downfall will be the same. CM is way too big and corporate to initiate change before failure sets in. Not surprised this company is tanking.

We went to see We Pay the Max after CarMax and CarDrop, which gave decent offers. The Max beat…read moretheir offers hands down. Leo Lombardi's service is awesome. What's more, their processing is all online and very efficient. DocSign with your cell phone. We had our check just after we returned from lunch. Highly recommended! Thanks Leo! Harry and Holly

a one star rating for this company would be to high. offered $ 5,000 less than dealer gave me on…read morenew car purchase. Don waste your time which this company.

A few weeks ago, while backing into a parking space, we ever so lightly tapped an oddly bent…read moretree--and somehow shattered our rear window. That's how I found myself here on a Sunday afternoon, searching for a replacement for our Mitsubishi Outlander. We located a matching vehicle online in their yard and crossed our fingers it would still be there when we arrived. Luckily, it was! U Pull & Pay is conveniently located near Palm Beach International Airport--you'll definitely notice the planes flying overhead. They're open seven days a week, which is a huge plus. Admission to the yard is $3 per person, or $2 if you sign up for their free VIP program. Just note: no one under 16 is allowed in the yard. The staff was friendly and helpful, pointing us directly to the right row. From there, you're on your own--you do need to bring your own tools. Fortunately, the back glass on the Mitsubishi was still intact. After dodging a few rainstorms and putting in some effort, we were able to remove it successfully. We even found some interior trim pieces we needed. If you're not able to pull parts yourself, they do offer that as a service. Inside, there's a lounge area and an actual restroom--which, while not the freshest-smelling, is still better than the porta-potties you often find at similar places. They also sell inexpensive drinks (a lifesaver in the heat, since there's little shade in the yard) and even have shelves with random thrift items recovered from cars. One thing to keep in mind: they don't offer cash refunds, but with a receipt and marked part, exchanges are allowed within 30 days. Overall, I think their prices are some of the best in the area--what we paid was about half the price of LKQ next door. What could've been a costly mistake turned into a much more manageable fix thanks to U Pull & Pay.

I had a car i wanted to sell so i called them. Got an offer and it was picked up less than 2 hours…read morelater. Spoke to kerri on the phone and she was friendly, helpful and professional.

Great towing service! Responded quickly, good communication, and good price. Will definitely use…read morethem again if we need to tow a vehicle. Thank you, Towing One!

Towing one is the best tow company I have ever worked with. They came in under 15 minutes and the…read moreentire job was completed in 6 minutes! The dispatcher was great and the tow truck operator was amazing

Scammers and Con People! Got an online offer for $6,300 for my 2016 Chevrolet Cargo Van that is…read morein very good condition. Once the Con Man got to my home and completed his inspection, he stated that they would purchase my van for $100! Yes, you heard correctly, $100! We asked him to "get lost"! Maybe 5 minutes after leaving my home, the Con Man called and left a message stating they would now buy my van for $2,500! STAY AWAY FROM THESE SCAMMERS! I repeat. STAY AWAY FROM THESE SCAMMERS!

Leon the LOWBALLING LIAR DO NOT SELL TO THEM I went to the…read moredealership after getting a quote for almost $2000 from my Ford F 150 2004 lariot when I get to the dealership after they go over all the inspection stuff they want to tell me that oh we can give you $500 my refuse to take $500 then he tried to up to $700,I told them I couldn't take that then he updated to a $1000 I didn't take that offer at the time. I reached back out and they tried to offer me $300.

Everything about this dealership was exceptional. Great…read morereceptionist Everyone making sure I was well taken care of Genuinely amazing people Wouldn't go anywhere else

I have been coming here to get my SUV serviced for an oil change and tire rotations for a while…read morenow. The customer service is solid and I have spent time waiting in the lobby as well as upstairs while the vehicle was being serviced. I don't have a set advisor to go to since all of them have been positive. I'm not much of a fan of doing other services since the dealership always charge more. I make a note of what is recommended to get done and have it done at a cheaper auto service location.

Good place to do business. Thanks Tim…read more Tim was very kind professional and thorough in getting my vehicle removed from fleet to personal ownership. All apps were set up making it easier for me to enjoy my newer RX 350. Thanks Tim.

After dealing with a few dealerships and all the usual games, I called Alex at Lexus of Palm Beach…read moreand told him straight up I already had an offer in writing and was not interested in going back and forth. I asked if they could beat it and he did. No hassle, no pressure, just handled it exactly how it should be. My wife is over the moon with her new Lexus and could not be happier. The showroom is beautiful, but more importantly the whole experience was smooth and easy. I cannot stand deceptive sales people and Alex was the complete opposite. Honest, straightforward, and easy to work with. Mo in finance was great too, quick and simple. Highly recommend Lexus of Palm Beach.

Showed up and gave me the price I was asking for my vehicle after speaking to 5 other ppl that low…read moreballed me.

From the owner: We buy junk carzread more