I set up an appointment with this plumber, and the day that I set up for they no showed but I got a…read moretext that due to a family situation they had to cancel but they said they would contact me back to set up a better time. I understand things happen, but I waited two days and reached back out and contacted them again having no idea what might be going on, but I had an issue that I still needed their help with. They again said vaguely that they couldn't do it this week and again promised to follow up. They never apologized for not calling back like they said. Again, a couple days go by and still nothing. No contact, no information beyond that. I don't know what was going on, but no communication, no call backs- and I'm a family guy so family is important, but when I'm trying to book you for a business perhaps communicate better if you promise to do so. Needless to say after ghosting me and lack of communication, I posted a review elsewhere on social media and the owner had the gall to post my 1-star review and called me out- I had patience and waited many days- the business owner didn't respond, ghosted me, then blasted me on social. After many people came to my defense, they deleted the post. Wow, what a bunch of drama! I will forever avoid the Salts- I found out the owner has several race cars- no wonder his estimates always came in high. I'll find someone else in the future and suggest that you not do business with these people or they will post your honest review on their social media and try to convince people that YOU are the problem. Not ever a business I'd take a risk on again.

Wanted to say thank you so much to Alex and his partner for doing an amazing job in such short…read morenotice. I know it was much later in the day than expected but you did the job with excellent service. I will recommend you to family and friends!

Austin and his team are remarkable. He went above and beyond what was asked. He's prompt on…read moreanswering calls and doing the work. He removed crumbling old cast iron I think, from the septic line. He priced it amazingly. He also cut a frozen access and put in a modern access to cold water for the washer/dryer combo very quickly. He came back and adjusted the septic line after I had the driveway paved and it was sticking out. He's amazing. Thank u from the bottom of my heart Austin Plumbing!! I'll definitely use u for future projects.!!!!

Amazing work and even went above and beyond . He even fixed the driveway after it settled.read more

Sump pump Job: Tony Garrett, the estimate and service…read moreperson, was very knowledgeable and professional. Great communicator from the estimate of a specific system requested with options provided of other items for review. Site review one day with estimate given next day. went with the system I requested with the battery back-up he recommended. I recommend him to all who wants quality work in a timely manner. Reasonable rates. SHAZAM

Very pleased with the response and work. We were in dire need on a weekend for gosh sakes!…read more Tony and his team did what they said they would do and solved the problem even though they were working till after dark. Very reasonable pricing. I especially liked that they did not try to "up sell" me. I have finally found my local plumber, Optimus!

Found a leak from the main floor dripping from the ceiling of the finished basement on a Saturday…read moreafter 4:30 pm. Contacted my regular plumber (not Cox) and found out he was out of town on vacation. Finally called Cox after 5 pm. Was pleasantly surprised when he answered the phone. He had other jobs already scheduled but was able to come by on Sunday afternoon. (I had shut off everything I could think of so the leak had stopped. Was afraid it was the toilet by the kitchen.) He was able to arrive an hour earlier than he expected which was great. Long store short... he was able to diagnose the actual problem (wasn't the toilet) and the issue was resolved. Very professional, very knowledgeable, very personable. Nice guy and the cost was actually less than I expected for an emergency weekend plumbing call. Hope I never need a plumber again but I would definitely use Cox Plumbing again.

From the owner: Here at Cox Plumbing we are a family owned & operated business that has served the Tri-Cities area…read moresince 2015. We specialize in all plumbing services Residential and Commercial. As well as offer a wide variety of drainage services. We take pride in our work just as we do our customers. We are open 24/7 to suit any of your plumbing needs and emergencies. We will leave you with satisfaction and peace of mind knowing that the job is done right. All work includes a 30 day no hassle warranty. We aim to make your plumbing experience the best one yet. Call today, for any of your plumbing needs!