I come in here on occasion when I'm At the valley mart. The employees as stated in other reviews are not super welcoming - there is an air about them they can't be bothered with helping me. I have a credit here to use and always have issues with finding anything in my size because they are usually out of it so fast. I love the lifestyle Store and Mara is the nicest in there. The Soto store is ok but don't expect any customer service there. Just find something and leave basically read more

Beautiful, unique clothing and jewelry Love going for gifts but usually find a few things for me too Excellent service read more

I went in here looking for a gift for a friend and just as everyone else said, I was completely ignored. No one even looked at me, let alone greeted me. I wandered the entire store and left without even being acknowledged. The clothes looked fine, cute but pretty basic. read more

I stopped by the store on February 29 to buy a gift for a friend's birthday. There were several staff members in the store but no one greeted me. I found a cute book that I thought would make a nice gift for a coworker and continued looking for a birthday gift. I found a few cute tops. One I thought my friend would love. They didn't have it in her size. I asked one of the sales clerks if they had any other sizes in the back. She didn't even lift her head to look at me when she said no. She didn't ask me I was looking for something in particular or if she could help me. So I set the book down and just walked out of the store. I drove to Varga at the Westfield outdoor mall on Topanga. The sales clerk there was super helpful. They were having a sale so I bought a cute tank top for my friend and one for myself. read more

It is shocking to me that you have so many negative reviews regarding your costumer service and have not responded to anyone, typical! So I have been shopping at SOTO for as long as I can remember on Topanga. Just walked out after being in both stores at the new location and HORRIBLE customer service. I don't appreciate walking in, being looked at and completely ignored. Both sides I might add. Not sure I will ever go back. Not sure what the deal Is but SNOB central. Super disappointing. Guess I will continue shopping at King Fisher! read more

I love this store. No Pressure and Helpful staff. I'm 70 (*ish) and find something stylish for grandmothers and also my daughter 40 (ish) loves the current, a bit more trendy, options too. Try it! Unique accessories too. read more

Less friendly than the neighboring store but nice selection of clothes. I have to agree with my fellow Yelpers reviews about the staff here. You need to ask for help in this store unlike Soto Lifestyle Affordable looks with a nice variety. Lots of accessories to match with outfits. Great place to find gifts. I often find less to purchase in this store than Soto Lifestyle. I think it's the vibe here that makes you want to rush out before taking a good look. It's really too bad too since it's a cute store! Convenient location with parking in the back. read more

Soto - Women's Clothing Near Me - Woodland Hills, California

This review is not so much for the store but for the parking situation. The parking lot uses Metropolis parking services and it is TERRIBLE. Every single time I go to this location there is an issue with the parking. I was there for ten minutes and was charged $7. Every time I go here I have to call and dispute the parking charge, it's a pain in the ass and a waist of my time and not worth coming here anymore! read more

I love shopping at boutiques and had recently stumbled across this place while browsing on Yelp. I have to agree with some of the reviewers about the customer service. I didn't necessary think anyone was rude but more "not welcoming". There were no friendly smiles or "hi". I really had no clue who was a staff there or just a customer. I also had to ask for help rather than someone asking if they can assist me.... But whatever. The decor is very cute and the clothing selection is pretty decent. The boyfriend shorts and distressed denim caught my eyes. The store is small and easily able to check out everything in a short amount of time. read more

Soto - Women's Clothing Near Me - Woodland Hills, California

I have been here twice. I have never been greeted or even given a smile. It seemed like they had either preferred customers or a "type" of people they would speak to and welcome. It is a small space so it's easy to see everyone coming in and out. I have it a shot the second time to buy an outfit and I felt the same energy. Since I did not feel welcomed, I decided to leave. I may try it once more just to try it out again. read more

This place is the worst. The worst customer service with a terrible return policy. I purchase a jacket for my girlfriend and while I was still in the store, I noticed that it cost double what I expected because it was mislabeled. I told them that I didn't want it if that was the case and they made a big stink about it and said it wasn't their policy to return things. I was still in the store!! The manager made an exception in this case and it took forever to get credited on my account. Then I bought two sweaters for Christmas. One turned out to be ripped but we didn't fInd out until after Christmas. They have a no returns after 10 days, be exceptions. I was four days late. They wouldn't even give me store credit. I told them they lost a customer for life. I would give them no stars if I could. read more

Super cute boutique in the hood. I happened upon this place when leaving the nail salon. It's a place I would always see and want to try but just never took the time. Popped in one Sat. evening and was so happy to find a place so close to me that had really cute accessories and stylish clothes. They have a great assortment of accessories and small home items that are great gifts if you ever need something cute and different. The girls that work here are nice enough and always willing to help you make a decision or encourage you to buy it all. :) Of course. Convenient location. Great selection. Decent prices. read more

I've tried, and I've re-tried... and tried again. Soto has the worst customer service of any store around. I am done with this store. They can't even greet you when you walk in the door. And then you walk next store to Soto Lifestyle and they are delightful! I can't believe they have the same owners! I will never set foot in Soto again. read more

I must say that the service is fantastic!!! The ladies are very honest and have never let me walk out with anything that wasn't flattering. The clothes are very reasonably priced and there is always something new and fun to purchase. Great therapy on those hectic days. Thanks SOTO! Looking forward to seeing you soon. read more

As everyone has said, the sales people aren't super welcoming here. I also went in yesterday and the sales person wasn't wearing her mask correctly and her nose and mouth were exposed which was alarming as the coronavirus outbreak is still rampant and the sales people touch and fix clothes throughout the store. read more

I love this store. It has the most on-trend and affordable merchandise out there. The staff is lovely - very helpful if that's what you're looking for or will just let you browse if you prefer that. Great t-shirts, sweaters and jewelry. read more

Very unhelpful and rude! Kingfisher across the street offered their WiFi password so I could send a photo of the item I was considering to my daughter since cell service is so spotty over there. At Soto you would have thought I was asking for the key to their private residence. Done shopping here!! read more

Love this store! Mara is incredibly helpful- She has great gift ideas & always makes sure I leave with my purchases beautifully wrapped in their fun signature bags- read more

Terrible customer service why have rude employees when that lowers your sales? Had to walk out of there. Why would I give money to people that disrespect and act like they're better than everyone who walks in? read more

After quite awhile I have returned to Soto. I stayed away due to a really rude sales girl who was working there at the time and refused to exchange a sweater that after one wear had a hole in it. Long story shot, I have been shopping at Soto for years, and love their clothes. If the sales girl was smart she would have looked up my name and seen the record of all the purchases I have made over the years, which added up to a lot of $$$$$. Instead she argued, was rude, and no manager was present. I was so angry I left the sweater that I had paid for and wanted to exchange on the counter and walked out. I had no success reaching a manager when I called for the next three days, and my call was never returned. I am happy to say things have changed for the better! Nice girls working in the shop, and very helpful. I'll be going back to Soto again. read more

Ridiculous customer service! One of their tops, that I bought a month ago, got a hole in the middle of the fabric when I simply adjusted it. After calling and someone telling me to come in, the sales girl said she couldn't help me because she was following policy. Are you kidding me! Target backs up their product better than this place. Love the clothes, but their "policy" and staff have a lot to be desired! They also said they would call me back and never did. I know it's cheap and fashionable, but that should not equate to ZERO customer service! read more

My family and I have shopped at Soto for years and usually love it. Normally I have a great experience but today was an exception. First I wanted to say that Jodi was very sweet! But that's about it. When I went to return a piece of clothing that was clearly poorly made (stitches were coming undone), the two women that were there looked at me like I was crazy. One of the women spoke so rudely and bitchy to me as if I didn't know the "rules" of retail. I worked retail for 3 years and we used to take everything back! I had the receipt and tag but apparently that wasn't good enough. I didn't get their names but the two women were blond and middle aged. I think one of them was the manager. The manager made it seem as if it was some HUGE deal to give me store credit, which she eventually did. I understand that I came in 30 min before they closed but don't be disrespectful to the customers. read more

Soto Lifestyle ---This is my favorite go-to store for reasonably priced unique gifts, clothing, jewelry, candles etc! It's small store, but it's filled with a ton of amazing finds! read more

I LOVE this place, really nice and clean the staff is friendly. The clothes are super cute and the prices are not bad i was in there around twelve and there was a few people inside. When I walked in I was greeted right away and asked if I needed any help. I took my time, i was in no rush. They didn't pester me like other places I've been to witch is good. I have no complains my overall experience was great and I will definitely be going back. read more

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I love this store. They always seem to have everything I'm looking for. When I go into to buy for a friend, I ALWYS leave with things for me too. The staff is always so helpful and kind. I will continue to go to SOTO, especially to help out my locally owned stores. You should try them. read more

Agree with previous reviewers. Seriously lacking in customer service...and honestly, it's not like the inventory is that phenomenal. Coming from the land of amazing boutiques in Venice & Santa Monica, perhaps I had high expectations. I just don't see what the draw here is. Guess I need to venture further into Topanga...:( read more

The worst customer service ever!! What is with the attitude?? You don't get greeted when you walk in..none of the employees even acknowledge you and then they give you this stare!! Not going back to this store again!! read more

Love me some SOTO! The ladies are all so friendly and welcoming. I love coming in to the stores and I go to all of them super cute items: clothing, home goods and unique gift ideas. If you see something you like, get it as they sell out of items quickly! If you need to return, they're extremely helpful in doing so or will exchange for you. read more

There are two Sotos right next to each other, Soto and Soto Lifestyle. I love Soto Lifestyle! It's the one with the step up to the store. It's a great place for a quick trendy fashion fix and perfect for a little gift. Everyone there is really nice and friendly. I buy lots of stuff there. Soto, next door, on the other hand has a really weird vibe. I go in there every time I visit Soto Lifestyle and every time I just circle the store and leave. Even though the clothes are really cute, too, the people who work there and the customers are a little off putting. It almost feels like it is a private club and there is an unspoken code word to receive a nice welcome. There are a lot of regulars who do seem to get the special attention. I don't think I have bought anything there. I always feel like I can't wait to get out of there. read more

I must say I have never been treated so rudely. I have tried to shop at Soto about five times but each time I was egnored so I left. I thought I would try one more time and took my friend who was visitinfg from another country. I was embarrased! We got no help with sizes eventhough we asked, and the clerk acted as though she couldnt wait for us to leave. Cute stuff, lously service. I will never shop there again! read more

The rudest staff I have ever encountered!!! They are not helpful at all..when you first walk in they don't even acknowledge you..no hello..nothing!!! read more

It's a shame that I am feeling the necessity to write a review and give one star because i genuinely like this store and one of the younger shop girls that works there is seriously one of the nicest girls I've met. But.........my experience with an older lady in this store (I'm told her name is Phylis but not sure) was absolutely appalling! I came in the door at about 10 to 6 and she basically rushed me and said "you know we close at 6 right?" and I looked at the time on my phone and I said "well, you're still open though right?" and she said "yes but just so you know, we're closing at 6". Don't want to be long winded so....long story short I left and they lost the sale. Rudest experience i have had in a store in a LONG time. This was a while back, but the more I think and talk to people about it the more I feel like people should be aware! Bottom line....cute clothes and semi-good customer service as long as you don't go in close to closing time!!!! read more

I love Soto Boutique!!!!! I know all the girls working there, and they all know me by name. I find everything I need in just one stop. Soto is a complete store with lots of tops, sweaters, jeans, leggings, dresses, booties, handbags, jackets, coats,....jewelries. Check the jewelries by Isabel Iny, the store always has such a great selection of her necklaces & bracelets. Absolutely my favorite jewelry designer !!!! Why bother shopping at any other place .... I go straight to Soto Boutique. If the store is out of my size or color, the girls call the other 2 stores, Westlake Village & Sherman Oaks, and they have it tranferred to the Woodland Hills location. Love you girls !!!!!!! Thank you for always making me feel so welcome. read more

The clothes are okay...but the employees are not. They don't make eye contact or greet you when you walk in, however, they literally follow you around the store (trailing behind you by literally a foot) like you're going to steal a $30 shirt in their micro store. It was a complete turn off so we just walked out of the store. read more

This is my new favorite place to shop love the styles friendly staff great selection of boho shabby chic trendy clothes that you can not find at many places. Great prices love all the tops and dresses I've added to my closet in the last few weeks. read more

I like women's fashion that I can enjoy for a few wearings and not feel guilty about being done with it. SOTO specializes in fantastic affordable looks from great lingerie pieces to hot jeans, tops, dresses and jewelry. The selection is fantastic and my favorite is to stand in the fitting room and have Jodi dress me! Damn I look hot when I leave and I am stop and stare! The clothes are fantastic and the service and prices are spot on!!!! read more

I absolutely love this store. It's my go-to store for every gift and every occasion. I always find something that's perfect, whether it's clothing, jewelry, or home decor. Plus, the staff is always nice and welcoming, and does a great job wrapping gifts. read more

I am a long time customer of Soto's. I love boutique's and I stumbled across this gem years ago. They have great, affordable clothes with a range of looks. I buy all of my jeans here now - they are cute, fit great, well lasting and reasonably priced. Everytime my sister's are in town, they insist on me bringing them to Soto to stock up! Will keep coming back! read more

I love the stuff I find here and just have to say that I've never had any of the issues I've read in other reviews. I'm happy shopping on my own without sales people constantly bugging me, so maybe I have different customer service standards. I did have a shirt I bought that had an unraveling seam, and although they wouldn't do a refund or exchange, they did get it fixed for me at a tailor next door for no charge. Works for me! read more

I love this place! They always have great styles at great prices. Great place to shop for yourself or a gift for someone else!