I was in need of sandals and realized I had never been to this particular store. Made a trip and…read morefound several cute pairs of sandals! The checkout process was easy peasy. The store is nice and clean. I did find some sandals online for cheaper. So I would say look for your shoes online, and either have them shipped for free to your home or pick them up at the store! You're also able to use your rewards online super easy as well!

This is a big store. |There is never anyone on the floor to help a customer without a person…read morehaving to walk up to the cash registers to ask for help. Today there were three people at the checkstands. I was the only customer. The store needs to keep a service person on the floor to find sizes or answer questions. I left there today with a bad attitude towards DSW.

Cute store. Sad to see it leave Brentwood. Amazing customer service. Great selection on shoes. My…read morehubby was looking for some work shoes. The staff were incredible. Great value.

I paid 70$ for shoes that, after 2 weeks, their soles began to peel off. Go pay the same amount at…read moreanother store for shoes that actually last a year or so.

in my humble opinion, the Streets of Brentwood is Brentwood's finest. this beautiful, outstanding…read moreshopping center, thriving with shops, restaurants and it even has it's movie theater, an AMC which is the biggest building in the shopping plaza your selection of things to do are many, like shopping at Hot Topic for clothes, get internet service at Comcast, or even at the pizza shop a true staple here in Brentwood

SANTA is the best…read more The advertising this year (2025) didn't showcase him personally so I made a special trip down town to see if HE was there. THIS Santa is the only reason I bring my kids every year since 2021. Santa makes every visit so magical, and my son with SPD / ASD has requested to seenhim multiple times during each season because of that . I never thought I'd be able to sit back and watch those moments happen, and I honestly believe it wouldn't if it were anyone else. KEEP HIM COMING BACK

The store is great has a huge selection of shoes on the floor and in the back all you have to do is…read moreask they might have it! They always have amazing sales happening so make sure you look online for the sales to save some money on shoes. I went in to get a part that was missing from the crocks I got and they gave me the warranty even tho I lost the receipt! This store is my new go to for shoes!

Stopped here after having an early dinner with my wife. The selection is great and the prices are…read moreon par with other places, so no complaints there. The service though.... literally the customer service is nonexistent! We walked in and there was a security guard doing his thing and then there were like 4 employees talking to each other and completely ignoring us. We were completely ignored and had to ask for help. Spend your money at Dick's Sporting Goods or Fleet Feet. This Champs location is trash!

I called before going in and specifically asked if they had rubber-soled shoes. I told him my shoe…read moresize and my situation as a disabled person who is afraid of slipping. When I arrived at the store it turned out that every single shoe had plastic soles--not rubber. Worse than that, he said my feet were too small and too wide and that no shoes were available. I wear a size 6 wide, so I can't believe this is true. Anyway, it was a wasted trip, a half hour each way, and I did not appreciate being lied to about the material the shoes were made of. The selection at the store is small, and the salesperson did not seem very interested in being helpful. Don't bother!

What can I say? Mark was such a patient man. Awesome customer service! Very polite, calm, will and…read morecan answer questions about orthotics and insoles. I've never met anyone like him. From making an appointment, to giving you directions to the store, to sizing and fitting. Everything went smoothly. When I came back to pick up the shoes and put them on...wow! The shoes are not bad looking shoes for orthotics. Light on the feet. I felt like I was walking in air. Thanks Mark for being patient and very helpful. 100 percent recommended if you need orthotics or insoles custom made. I apologize no pictures. Somehow it disappeared on here and did not save.

The store has a jam song is nice. Everything is organized and you can see what you need. Also the…read morefitting rooms are available. There's also a good amount of Clarence right now 50% off. The lions a very short and great selection.

They don't open until 11 at this location, all days of the week. I showed up to shop at 1030 one…read moremorning and they have a sign on the door with their hours! If you're going early just grab a coffee from chill tea and coffee while you wait(: I love this store. It's one of the only places close by with cute clothing. The employees here are always nice & they keep it organized!

Amazon returns here are easy. Regular return wait has been a little longer, in my experience…read more I've found several good fashion finds and use my Kohl's cash to snag some cute items. The Sephora here is super clutch and there always an attendant available. The baby clothes are precious and they are well stocked with sizes. Decent merchandising and no bare racks/shelves. Sometimes overstocked, but at least everything is accessible. Nobody greeted me but I could locate an associate and security was at the door when I visited at night.

I would usually go to Kohl's mainly for pick-ups, Amazon Returns or just to browse through…read more Store pick-ups are super easy done everything is done online prior. Amazon returns are also convenient, and is located all the way to the back of the store. You also get coupons after! They have a wide selection of clothing, shoes, decors, jewelry and cosmetics, all offered with good deals! Staff are always friendly. Parking is ample.

A neighboring store was hosting a car meet. Apparently I was told that the owner has a history of…read moreharassing attendees who park in front of his store as he claims parking spots. He proceeds to move items from the host's event and tells us to move our cars (which personally I don't mind cuz I wanted to move my car closer to the store the meet was hosting) But honestly there's a better way he can handle this situation but apparently he decided to be confrontational.

I don't usually leave reviews, but this experience left me feeling uncomfortable and disappointed…read more From the moment we walked in, the owner made a comment to my boyfriend about being on his phone and then generalized it to "your generation," which immediately felt judgmental and unnecessary. We were shopping for a jacket for my younger brother. When we asked about Pro Club, we were told he only had Pro 5. My brother said his size was a Large, and the owner questioned it in a way that felt awkward. He brought out a jacket that was still in the bag, and when my brother asked to see it before buying (which is normal when shopping), the jacket was taken out without any issue being mentioned. Once my brother decided not to purchase it and we politely let the owner know, his demeanor noticeably changed. He became frustrated and said that customers are "picky" and that once an item is taken out of the bag it's harder for him to sell. He then told us not to come in unless we already know what we want to buy. This felt unfair and uncomfortable, especially since none of these expectations were explained beforehand. If items aren't meant to be opened, that should be clearly communicated or display items should be available. As we were leaving, he made a comment under his breath, which added to the uncomfortable feeling. Overall, the experience made us feel unwelcome simply for browsing. Customer service should not make customers feel bad for wanting to see an item before purchasing. Unfortunately, this experience missed the mark.