An incredible variety of shoes and sports items -- truly impressive. There's an entire wall devoted…read moreto Jordans, another packed with Air Max, and plenty of Converse sprinkled throughout the store. The selection alone is worth stopping by for. But what really stood out was the customer service. There were three employees working during my visit, and each one went above and beyond to help -- far beyond what you usually expect in a busy mall store. Their friendliness and willingness to assist made the whole experience exceptional. The store is located inside a beautiful and very lively Westfield mall, with plenty of free parking outside, making it super convenient to visit.

I placed an order on Saturday and received it today, so shipping was fast. Unfortunately, the shoes…read moreI received were badly defective -- multiple paint marks, scuffs, glue residue, creasing, and overall they looked used from most angles. This was very disappointing, especially since I expected a new, accurately described item. I contacted customer service immediately. It took over six minutes to reach a live person. Anthony assisted me and was polite, but Rookie Kids' policies are unacceptable. I was asked to email photos of the defects, which I did. I was then asked whether I wanted a refund or replacement. I needed the shoes urgently, so I requested a replacement. Instead of promptly resolving the issue, I was told my request had to be reviewed and approved first. Only then would I receive a return label, after which I would have to ship the defective shoes back, wait for inspection, and then finally have a replacement shipped. This process is not ideal for a customer who already paid in good faith for a brand-new item. Most reputable companies will immediately ship a replacement and include a return label, with the understanding that if the damaged item is not returned, the customer will be charged. Rookie Kids' policy unfairly delays the resolution and leaves the customer without the product they purchased for far too long. Fast shipping means little when the product arrives defective and the company does not stand behind their merchandise with efficient, customer-friendly solutions.

Sterling was super knowledgeable and nice. I came in looking for shoes for a convention I was going…read moreto. Would be on my feet for five hours on a concrete floor. He got me set up with SAS shoes and additional insoles and comfy socks. I told him if they worked I'd be back for another pair. My feet felt so much better than they had when I had gone to this event at the convention center before. I felt GREAT and came back for a second pair a few days later. I can't recommend this store and Sterling enough. He's been in the shoe business for a VERY long time. He knows feet and all the options to improve comfort. Thanks Sterling!

Excellent personalized and knowledgeable service. Great selection of comfortable shoes including…read moreSAS and Easy Spirit.

This is the best running shoe store in Los Angeles County. We make a point to plan a visit when we…read moreare in the area as we live SCV. All of the sales associates are highly knowledgeable and seem to enjoy working here. We tend to be Hoka customers, but I see them selling all different shoes depending on your needs. If they do not have the specific shoe in stock, they check with the other store in the area and/or order them for you. If they place an order for you it usually takes about five days. There is plenty of parking in the front or back lot. Village Runner is a hidden jewel of Redondo Beach for anyone with feet. This is definitely a five star shoe store!

I started running 3 miles everyday and had inner ankle pain. My bf brought me here and Peter was…read moreable to see the issue right away. He recommended some really good shoes with arch support and my bf even ended up with a new pair of shoes too. Thank you Peter!

Called in for a specific shoe and they answered real fast, the guy (don't know his name other than…read morehe was tall) was cool and polite very helpful during the call. Told him I would come in 30 minutes and when I showed up he had the shoe waiting for me. Very polite cool nice guy. 5/5 love this place

Even though they had the exact shoes I was looking for, if you don't look like you're in there to…read morespend money (I was in workout gear), then they seriously don't even acknowledge you. I wandered around the store for at least 15 mins trying to get the attention of one of the associates, but every time I made eye contact, they quickly rushed to the back room. I finally went to the register and asked for shoes in my size. They asked if I wanted to try them on, but I was so ready to leave that I said "no, I'm sure they'll be fine", then paid and left. I don't normally shop for shoes in person, preferring to order online and hope for the best. This experience makes me realize I should stick to that.

Walking distance to Santa Monica Pier …read more Two level structure, friendly and welcoming staff. They greeted us as we walked in. Great selections of styles to choose from, we were here not knowing which shoes to pick . One of the sales personal recommended a few of her from walking to running shoes. With her suggestion we purchased a pair of walking sneakers .

Beautiful and spacious store with a huge selection of options, including some really nice new…read morecollections and styles. Everything is well laid out, and the overall look and feel of the store is great. The staff were impeccably helpful during my visit -- friendly, attentive, and genuinely happy to assist. The store is located in a beautiful, mostly pedestrian area, which makes shopping there even more enjoyable. Parking is relatively easy thanks to the nearby parking structures, where you can enjoy 90 minutes of free parking. The location is perfect for a relaxed walk, with plenty of other shops around, making it very convenient if you need to run multiple errands.

I was making a nuisance of myself in Century City, why not. I needed to get my Doc Martens fix and…read morethis store delivered. Bought a pair of reptile-embossed leather monkey boots. They were beautiful and cost less than $200, punk rock prices for the people, mannnn... Are the boots too roomy? The store sells Doc Martens inner soles, comfortable. Hate the laces and want to get something jazzier? They have a great selection of custom shoe laces to choose from, and then there's socks, too. They'll hook you up, no problem.

needed to get a pair of docs and it was a super easy process ! Jules helped me out and they were…read moresuper knowledgeable and very nice ! if i ever needed another pair i would go straight to the goat Jules

This Lulu has some of the nicest employees. Actually genuinely friendly and helpful…read more Its a bit small so I dont think their inventory is the biggest but I surprisingly see rare colors of items at this one when I stop by here. Their sale rack is at the very back hidden near the fitting rooms.

Not enough employees for the amount of people that are in the store. No one even looked at us…read more Advice on parking: come on the weekdays, weekends are almost impossible.

Came here to purchase some competitive two piece women swimsuits today, specifically from the brand…read moreJolyn. They had a wide selection here, I ended up going with a top that had a little bit more coverage and no tie in the back to make it easy to put on, in black. I got bottoms that were this blue tie-dye color. They have a lot of goggles here that I haven't really seen in any stores really. They have Swedish goggles, which are really good for keeping water out of your eyes, but I personally prefer speedo vanquishers. I already have a pair that I retrofitted with some bungee straps, but good to know that they have them here in case they get messed up. In addition to suits and goggles, they also have a wide variety of swim caps in various materials, such as silicone, latex, and Lycra. The worker was very helpful with explaining the care for caps as well as the differences between different materials. I went with latex because it's generally harder to slip off, though silicone is a bit more sturdy and harder to rip, it always slides off my head and lends to a difficult swimming session. I would say, if you're looking for anything swim related, especially for a lap swimming or competitive swimming, come here and you'll find everything you'll need!

Zach was super helpful in helping me select the right pair of goggles and swimsuit. Probably the…read moremost pleasant customer service interaction I've had in a long time. Definitely recommend this store!