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    Sound and Alarm

    4.0 (62 reviews)
    Closed Closed
    Updated 2 months ago

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    This is my center console divider that they broke - but I just put it back in place so you can see what it looks like.
    Angella S.

    YELPERS: DO NOT COME HERE FOR ANY SERVICE. I REPEAT: DO NOT COME HERE FOR ANY SERVICE. They are negligent, unprofessional, and if they damaged your vehicle like they did mine, they won't take responsibility.. *Long story short* THIS IS A CHOP-SHOP. NOT A PROFESSIONAL AUTO INSTALLATION BUSINESS. THEY DAMAGED MY CAR IN TWO PLACES, DENIED THEY DID ANYTHING, THEN TRIED TO BULLY ME (A sexist move for sure). *For the full story, read on...* I was just here, and these guys did a botched job on my car trying to remove a Lo-jack-type GPS device on my car that THEY ORIGINALLY INSTALLED! -- Which ultimately they couldn't find. First off, I called and they told me it's an easy 20-30 minute job to remove the device. This was a device that was installed in my car when I took out a car loan from Montana Capitol (that's another Yelp review waiting to be written). So I pulled into the garage, asked them if I could stay in the car while they removed it (as I remember seeing it installed under the car), and they said, "OH NO, WE NEED TO BE INSIDE THE CAR". So I was like, "OK". I stood outside work these guys work. And the longer and longer I waited, I could clearly see that something was wrong. These guys had everything open - they opened up my passenger-side door with a drill in-hand, they opened up my trunk digging through my personal stuff, they moving my seats back and looking behind there. I went up to the guys and said, "IS THERE A PROBLEM, WHAT IS GOING ON?" And they go, "WE CAN'T FIND THE DEVICE". By this time, my trunk was wide open, they shuffled around all of my work stuff papers in back of my seat, the center console was open, the side-door was open, a panel looked like it had been shifted on the inside of my passenger side. So I said, "WHY ARE YOU GUYS DIGGING THROUGH MY ENTIRE CAR? ISN'T IT UNDERNEATH THE CAR?" They said, "WE CAN'T FIND IT THERE SO I'M LOOKING ELSEWHERE". I said, "WELL IF I'M STANDING RIGHT HERE, WHY DON'T YOU JUST ASK ME AND I CAN MOVE MY STUFF. I THOUGHT YOU WERE JUST GOING IN THE HOOD AND UNDER THE CAR." I was so pissed because they said it was a quick 20-minute job, and here we were 25+ minutes later, they'd made no progress, and if they had to go into other areas of my car that I never authorized, they should have asked me - I was standing right there. I was IRATE. I yelled at the owner, asking him what was going on, and he told me to leave. AS SOON AS I GOT BACK INTO MY CAR, I COULD SEE SOME THINGS WERE OFF. I asked the owner, "Did you guys touch the INSIDE PANELS of my car". He goes "NO", "We didn't touch that." Long story short, I got the car back with a BROKEN DIVIDER IN MY CENTER CONSOLE AND A BIG GAP ON THE SIDE WHERE A PANEL WAS REMOVED. I drove away, and called the owner and told him "THE DIVIDER ON THE CENTER CONSOLE ON MY CAR IS BROKEN". He goes, "WE NO BREAK ANYTHING IN YOUR CAR". I asked him, "WHY WHY WAS CENTER CONSOLE OF MY CAR OPEN?" He goes "WE WEREN'T IN THERE." THEN: I called back a second time. He goes, "OH, I ASKED MY GUYS, AND THEY REMOVED THE CENTER CONSOLE, BUT WE NO BREAK NOTHING. YOU HAD EXISTING DAMAGE IN YOUR CAR." Then I said, "WELL, WHY DID YOU DENY THAT THEY WERE WORKING THERE IN THE FIRST PLACE"? He kept saying,"WE NO BREAK NOTHING IN YOUR CAR." Then I asked him about the side-panel that was loose, and ON THE SAME SIDE, the netting on the holder was ripped, he said, "WE WEREN'T IN THERE." I called bullsh*t on him so fast! I told him I'd already taken photos, and I wanted to email them to him. He said, "I DON'T HAVE TIME FOR EMAIL"... Make a long story short, I'm getting an estimate on these broken and damaged pieces, and I'm going to escalate this issue once they try to deny it again, because they are NEGLIGENT, UNPROFESSIONAL, AND THEY DO BAD WORK. Look at my photos, and feel free to message me if you're still wondering about these people. SAVE YOURSELF THE POTENTIAL TROUBLE, AND FIND A REPUTABLE SHOP. That's what Yelp is here for!

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    Hossein B.

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    18 years ago

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    5 years ago

    This place overcharges for everything, got what I needed for 350$ while they were charging for the same thing 900 here. Extremely absurd.

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    4 years ago

    got a radio system for my car. great customer service, great prices, and an excellent installation!

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    Page 1 of 2

    Ask the Community - Sound and Alarm

    Review Highlights - Sound and Alarm

    Went to Sound and Alarm and Willie was very helpful and introduced me to Pedro the technician, who is the hero in this story!

    Mentioned in 5 reviews

    Read more highlights

    Bay Radio And Alarm

    Bay Radio And Alarm

    5.0
    (363 reviews)

    Service gets better and better each time we bring in a car/truck…read more Fernando & his team have done 3 dash cams on 3 of our family cars & we couldn't be more pleased!! All jobs finished on time as promised (sometimes earlier) and worth the value! We will be back for a stereo/dash cam on another car/truck soon!

    I've been dealing with a frustrating audio issue in my car for years, but I've always been hesitant…read moreto take it in because I've been overcharged for subpar work in the past. I am so glad I finally reached out to through Yelp to find someone who can resolve my issue, and it was Fernando at Bay Radio! From the start, they were incredibly responsive through Yelp and worked around my busy schedule with total flexibility. When I arrived, there was no wait--they checked me in immediately, and parking right in front of the store was a huge plus. The turnaround time for my car was also quicker than expected. It's been a couple weeks and my issue is resolved completely. What really blew me away was their transparency. Their diagnosis fee was the best I found, and they were upfront about every cost so there were no surprises. They also took photos of what they found and explained the fix to me in simple terms so I understood exactly what I was paying for. The service was speedy, and they fixed the issue perfectly at a better rate than anywhere else. If you're looking for an honest, fast, and professional team, this is the place to go!

    Bay Area DashCam | Custom Car Electronics

    Bay Area DashCam | Custom Car Electronics

    4.8
    (121 reviews)

    It's been 6 months since Jason had installed a Thinkware U3000 dash cam for both the front and rear…read moreof my 2025 Lexus during late January and they both work great, without any issues. I was originally going to buy a Vantrue N4 Pro 3 Channel 4K dash cam from Amazon (as I had an older version of a Vantrue in my old car) and have that professionally installed, but was advised by Jason the reasons why he felt the Thinkware is better and after doing some research on this and comparing the two, I decided to go with his suggestion and am glad that I did and have no regrets. With the Vantrue installed on my 2007 Scion tC back in 2021, there were numerous issues in the beginning with both the front & rear dash cam and wiring/cables not working properly, with a lot of back and forth contacting the manufacturer and having them send me the camera units and cables from China, at least three times. Even though I had that dash cam installed professionally, the whole thing was a huge headache as it took a while for everything to work properly. There was a risk with this possibly happening again and it complicating things down the road, especially considering how Jason didn't recommend that model/manufacturer and the reasons why it's really not necessary to have an LED screen on the front unit for you to look at. Jason showed up at my residence to install and although I was quoted about 3 hours, it took less time than that. I did find it so much more convenient that unlike the last time I had a dash cam installed in my old car with having to go out of my way and the stress about the lack of parking at the dash cam business, having it installed in front of your home was absolutely stress free, for sure. Jason explained clearly how to operate the dash cam, how to use the app that came with it, he was a pleasure to speak to, provided excellent, professional service and the work done with installing the cameras was fantastic. Upon viewing files on the app of what's being recorded from the Thinkware U3000, the quality of the videos from both the front and rear are of really good quality, everything is crystal clear.

    He asked me to change my review back from 1 star to 4 or 5 after that he said he would help fix the…read morecamera HE installed that's broken now and doesn't turn on. Then he called me a terrorist!! I don't deal with people who blackmail me and NEVER respond to texts or answer the phone. And who runs a business with a voicemail box that is full 24/7? What kind of professionalism is that!!? Stay away from Jason if you want to get any response or work done. Plus, he's manipulative and likes to play games. I only got a response from him when I wrote my Yelp review. WTF is that!? You may get a text reply by Christmas time, but I can't make any promises.

    Sound and Alarm - stereo_installation - Updated August 2026

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