This is a complaint for authorized retailer Boost of Bayonne located at 559 Broadway, Bayonne, NJ…read more07002. The phone number is (201) 455-8890. On 2/24, I attempted to redeem an offer that Boost Mobile only offers through dedicated Boost Mobile stores where you can purchase an iPhone 5/S for $99. I searched for over two hours calling different authorized dealers who did not pick up the phone or did not have the phone in stock. I finally called Boost of Bayonne which had the device in stock. Initially, the employee confirmed that I was a new account before confirming that he had the requested model in stock, as he clearly wanted the new activation commission. Already, I felt uneasy, but I skipped my planned dinner, and headed over to the store to purchase the iPhone. The employee at the store was sarcastic and rude from the onset of the transaction constantly calling his partner for assistance and speaking in Arabic while laughing the entire time. Anyway, so the employee tells me that I have to pay for the unlimited plan at $60. I countered that no other store in the past few days had mentioned that to me. He then tells me that it was Boost policy and that I could just go on the website and downgrade it immediately. I countered that sounded so fishy and I also countered that it did not indicate that in the promotional literature or the Boost website. The employee then fessed up and admitted his boss told him that he could only sell the iphones with the $60 unlimited data plan. I informed him that I was in telecom sales in the past and I knew exactly what he was trying to do so I took my phone out and dialed Boost Mobile customer service. He suddenly got nervous and started fidgeting while calling someone on the phone. Finally, he tells me, "okay buddy, I will give it to you for the $35 price, no worry" so he allegedly enters the phone ESN into the Boost system. Suddenly, he tells me that the system is not taking the phone info. I aske him to try another phone and he lied stating it was his last phone despite mentioning he had PHONES in stock on the phone. I give him a look that indicated I knew he was lying. He offered to show me the screen and tried to take a picture with his cell but his hands kept shaking because he was clearly nervous from lying. I walked out, called Boost Mobile, they offered no resolution but to sell me the phone for an extra $50 dollars. I declined and then the supervisor told me he was sorry and that I should call more stores to find the phone. Ridiculous resolution for attempt at fraud because clearly Sprint is so desperate for business after falling to 4th largest carrier in the industry that they do not care about resolving anything. I would have liked the business to have been reprimanded by Boost Mobile for fraud. The experience with the authorized retailer is unacceptable. The way Boost Mobile customer service is equipped to deal with a problem like this is also unacceptable. This is the reason why Sprint has the horrible reputation it has in the wireless industry.

Business is under new management! Fantastic service came in with a broken screen and was able to…read moreget it fixed quickly as for a fair price! I would recommend this store for anyone in need of cellphone repairs. Even if you don't have service with Boost, they'll still do their best to help!

Great place , very affordable and the gentleman there is just so awesome . He is very knowledgeable…read moreabout electronics and customer service is always 100%. I've been going there for a few years now and they always address my concerns . My phone was cracked in the back and I don't even have an idea of how it happened , and they fixed it . Great job , looks brand new !! If you need a place for any kind of phone services , repairs or accessories this is certainly the place for you . Definitely recommend

The owner and employees there have been SO HELPFUL. The owner specifically has been going out of…read morehis way to get my phone fixed. Everytime there was something that happened again he offered to take the phone and fix the problem. Please please use this shop for your electronic needs. I am very grateful I picked this place randomly. Again can't thank them enough. Go to this store and you won't be disappointed

Brought my wife's 2nd generation iPad Pro 11in to replace her screen not working properly. King…read moreDigital not only had the one of the lowest prices from the quotes I requested (through Yelp), the work done was top notch! It's been several months now and you can't tell the screen was replaced. No issues with responsiveness, touch sensitivity or anything at all. Highly recommended and will be my first choice in case of future needs.

Take this as your sign to just go to the Apple Store…read more First they placed a Samsung screen on my iPhone 16 Pro Max. Red flag number one! The colors were off and looked terrible, and it had a chin at the bottom. I went back and paid $250 for a proper oled iPhone screen. I was happy with it. I even went back to him weeks later for a screen protector. Everything looked and worked great for 3 months until it didn't. The screen started to glitch when I set it to full brightness then it started to flash and glitch with any movement. Finally my screen just failed. An ideal place would at least have a 90-day warranty or at least try to fix it, especially for a returning customer. He definitely recognized me because I was there 3 times within the past 3 months. Who would want to come back 3 times anyways? He had no intention whatsoever to help me. I asked if he could just check on the screen but he didn't bother answering any questions or concerns. Instead he was rude and I, the customer, had to ask "So how can we fix this?" He wanted $250 AGAIN to make me pay for a new screen. Why would I do that if the first one completely failed? Fool me once. Tuh! He just lost a loyal customer and I cannot recommend this place. You will feel regretful. Just go to the Apple Store so you won't lose out on your money.

Excellent service cheap prices I took my phone to repair and was referred to really quick and very…read moregood price and I'm defenetly to come back In addition I just brought my computer and they give me a very good price to clean all devices and put in new windows

I wish I could of given them a negative star! They're soooooo UNPROFESSIONAL. I gave them my phone…read moreat 3pm on Wednesday they told me it would be ready in 30 min! I got off of work at 6 and went there only to learn that they didn't have the screen and it would be in first thing in the am. I went the next morning at 11am still no screen. No one called me giving me any update they just wait for me to pop up. I went back around 6 and still no screen, still no courtesy call so I won't waste my time going there! he promised it would be in first thing in the am AGAIN! So here we are the next morning and it's ready. No apologies, no percent off just pure attitude as if I held their phone for 2 days! If they hadn't already taken it apart I would of took the phone and let someone else fix it! NEVER GOING BACK THERE! And the cashier put my chip (Amex card) in the reader the transaction approved and he then entered my expiration date and security code in some computer! I cancelled my card and ordered a new one IMMEDIATELY!

If I had to personally recommend one store in Bayonne for people not to go CrayZdeal would probably…read morebe above the list. What really makes this experience so negative is that it feels like the workers (mostly the owner) always try and negotiate outlandish prices with you It feels like you might be trying to sell a percentage of your company on Shark Tank at times. Furthermore, as a former store manager I can tell rebranding every 1-2 years can't be good for the store and for the last decade i've been living in Bayonne the store owners have decided to do exactly that. Although there are many negative statements that can be said about this store a compliment that I can give is that they do have some unique inventory that isn't seen much in Bayonne.

From the owner: The most craziest deals ever! We sell large variety of general merchandise with discounts up to 90%…read moreoff retail prices. Our products include: clothing, electronics, furniture, toys, office/school supplies, beauty products, sports products, baby products, party supplies, personal care products, pet products, movies, music, books, health products, household essentials, kitchen suppliers, luggage, shoes, games, underwear, and many more! We have a LARGE $5 clearance section. First come first serve. Check out our website and follow our social media for great deals and discounts.

We visited today and had the most disappointing experience. Most of the employees were busy…read moreattending to customers. One employee (not sure of her name). She was short & stocky with glasses saunters up to us and asked if we needed help. Her whole body language gave the vibe of total disinterest. Once i expressed what I wanted to do as far as potentially getting a separate line from my family-she completely shut us down. Didn't offer any tips, solutions or suggestions. She mentioned that i would have to "change my phone number" and when i told her that didn't make any sense, she simply shrugged her shoulders like she couldn't care less. Needless to say, we left after that experience. Glad we did because the TMobile on Avenue A was a thousand percent better- and we got DJ to help us. He went above and beyond to answer all of my questions and to make sure that i was happy with my plan/phone and all of my options.

I was completely aggravated with Apple and T-Mobile when I initially walked in here because they…read morewere giving me the run around on my IPhone that sporadically decided to stop working. However, Sam definitely excels at conflict resolution and customer service! I felt like he genuinely cared and went above and beyond in assuring I was taken care of. It also doesn't hurt he's easy on the eyes, he's certainly thech0senOne. ;) Honorable mention to the Navy veteran Assurant Agent (I don't recall his name) thank you for your assistance!

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

This place is amazing and I'll tell you why: for someone who is a novice, getting into Hi-Fi can…read morefeel incredibly intimidating. But John and Co. make everything feel relaxed and fun. We get Into it to enjoy music right? So John had my girlfriend and I sit with him for over and hour demoing amps and speakers. I ended up buying a Rega Elex MK4 which was a massive upgrade for me and honestly a big investment, but they really did not push me to spend one dollar more than I could afford. While we were there I told him what bookshelf speakers I had and he connected some similarly sized bookshelves with a pair of REL subs and I was just completely enamored with the suddenly gutsy sound. Fast forward a couple of months and I went to buy the REL, which has totally exceeded my expectations. My system is like new and I am enjoying everything in my collection for the first time all over again. John and everyone at Audio Connection: you guys have a customer for life!