Previously, I gave a 5 star rating, about 2 years ago or 2024…read more Today, I called and was told to set up an appointment on their website. As I wanted to be seen to have my ears cleaned, I thought it would be easy. The website was a no go, as the staff would have seen me in a week. So I dropped in or walked in as they now allow. The walk in process ended up taking about 60 minutes. Not terrible, but not exactly as expected. As I will be traveling and not back in town for a while, I wanted to get this done. I suggest and will do in the future, schedule with ample time and will see if that is any faster. The concept is great, but not well ex

I went to ENT Now after work at 3:30, had an audio test and ear exam, and was on my way to the…read morepharmacy by 4:10. The office is clean, welcoming, and incredibly efficient. Nurse Practitioner Adetoun was outstanding -- thorough, compassionate, and gave clear, practical advice; I feel 100% better after following her recommendations. Highly recommend ENT Now for fast, professional, and caring ear care.

I had a squeeze-me-in appointment, and got in pretty close to the appointed time, with a very small…read morewait in the examination room. Dr. Rosenblum is personable and an excellent clinician. He had viewed my CT scans online when I was in the ER, so he knew my case. He examined, then presented the options and his recommendation. And we were on our way. Today he fixed my orbital blowout (yeah, that's what they call it) at Missouri Baptist Medical Center. Dr. Rosenblum came to see me prior to surgery, and not a lot of surgeons do that. A fabulous personal touch. He was friendly, yet all business and entirely professional. He came in saying, "You look great with your broken face," which was a helpful ice-"breaker"!! He reviewed all my pre-op tests results thoroughly along with my whole "chart," was upbeat, and inspired optimism and great trust in his skills. After surgery, he met and talked with my friend who escorted me to Missouri Baptist Medical Center (friend or family for the driving situation is required), and gave her all the particulars, spending a good piece of time to explain everything. Kudos for that!! All-around, a top-notch, first-class physician and surgeon!

It has been 11 days since my test and no one from Gateway ENT will call me back to discuss the…read moreresults. After a brief office visit with Dr. Hardemann he ordered an MRI which was performed at Mercy Hospital. there were delays in getting the order to the hospital due to, "them not being in their network". After the MRI was finally done, I received the results from Mercy Hospital 2 days later. I don't understand all of the results and have been waiting for Dr. Hardeman or someone from his office to call me back to discuss them. I have called Gateway ENT a number of times but cannot get any information. Very poor followup.

I called today, 5/26/26 to schedule an appointment. Whoever answered the phone option #3 didn't…read moreintroduce herself but was sooo ruuude. Lady, you need a different job away from customer service, that's for sure! Doctors are great, but geeezzz the phone people, need improvement.

Horrible experience. After my lengthy wait to see the doctor about possible vocal polyps, he stuck…read morea camera on a thin metal wire down my nose into my throat. This wasn't bad, the bill was. Outrageous costs for less than 20 minutes of his time. I was a broke college student at the time and asked if there could be a payment plan to my 20 minute $500+ bill. I was told absolutely not and it would be sent to collections if I didn't pay. Having zero flexibility and the receptionist with an IQ of 70 on a good day -I simply could not afford the ridiculous bill. I didn't mention I did have health insurance. The tips the doctor gave me to help my situation were ones found on the first page of a google search for vocal cord polyps treatment. Cheers to inflated medical bills, mediocracy, and the dumbest receptionist in South County!

Dr. Stroble diagnosed my Lymphoma almost 10 years ago. His office staff was so wonderful and even…read morecalled at one point to see how I was doing after I had already switched over to my oncologist. All these years later and I'm still extremely grateful for the care I got.

I come here to see Cynthia Emily PA-C. She is very friendly and knowledgeable and she listens to…read moreall your questions genuinely. She explains in a manner to where you can understand the medical terminology. The office setting is beautiful and calming. The assistants and receptionist is very friendly and approachable. This review is only not a five due to the wait time. I had to wait over 30 min to be seen and that is never acceptable. Overall great office .

I just want to say a whole hearted thank you to everyone at St. Louis sinus center, Dr. Gould and…read morehis team. Everyone, every step of the way made my sinuplasty and turbinate reduction a great experience. Pre-op to post-op, every member of the team was attentive, friendly, and simply top notch. I am so happy I finally did this!

This place is a nightmare to deal with. My insurance company even tried to talk to Kyle the billing…read moremanager and he wouldn't call them back. They will say they are working on things for you, but when you call them, they will say they were too busy. I tried to work with them for 2 weeks to get an appointment, but they kept saying they don't take my insurance even though the insurance company called them and told them they are contracted. I would NOT recommend them.

Shelly Lane from Dr. Park's office has walked me through every aspect of what it takes for my…read moreupcoming surgery. She is incredible!

I've been seeing Dr. Bailey for over 25 years. Each appointment, Dr. Bailey has always taken the…read moretime to explain his dragonesses in terms easy to understand. When he diagnosed me with Stage 4 throat cancer, he went out of their way to answer my questions and concerns. Most importantly his Staff who I consider the best, always treated me with the upmost respect and care. Dr. Sean Bailey saved my life.. So to those who have cancer concerns, this is your Doctor. End of Story

Dr. Bailey treated me for a deviated septum on May 30, 2019, and he was a consummate professional…read morein every regard: listening, surgery experience, results. I am almost healed now, and my life has changed due to now being able to breathe freely out of both sides of my nose. He explained the steps along the way, so I rarely had additional questions to pose. I couldn't be more thrilled with the results, and I recommend him without reservation.

Horrible! Our doc was Mercy and when clinic closed moved to AAFA. They will not answer the phones…read moreto make a simple appt. Communication a joke. They don't return calls and app to communicate is equally ineffective. After 15 years we're gone. Lazy incompetent rude staff. They work NOT to work.

In my long belabored quest of sinus pain and other maladies, one of my stops to feeling human again…read moretakes me to an allergist. This office is on the first floor so park in the back or take the stairs down. From the website: "We are a unique office and comprehensive resource for the diagnosis and treatment of children and adults with allergic conditions. " The older receptionist was polite but the young receptionist(?) as I left was not very polite, young gal she was, and was talking away while the doctor was patiently waiting for her to stop talking about some sort of gossip(no really it was lol) so he could give her information about my check out. She of course screwed up and did not sign me up for their online service that allows you to email the doctor etc.. The doctor was fantastic! Dr. Michael Borts, M.D. was thorough and patient. I was very impressed with his demeanor and his ability to communicate to a patient (me) so clearly. Usually doctor's just use vague terms and then don't leave you fully prepared for when another doctor asks for what tests were done or why or any information that might be helpful. Dr. Michael Borts was perfect. He wanted the whole picture, had helpful suggestions, and laid out a plan for how to precede from there. I finally felt some reassurance that there was a path to getting my many, of late, health problems solved. My only complaint besides the terrible receptionist(?) was that the bathrooms are in the hall outside of the doctor's office. That was a bit odd but it was clean. TLDR: It is a bit of trip out here but Dr. Michael Borts listened, communicated and gave a clear picture of how to precede. I abhor going to the doctor so this is a compliment indeed. My first visit but I found him worth the trip and recommend him this far.