FRONTIER EMPLOYEES LIE THROUGH THEIR TEETH!!! The salesperson came to the door, promised I could…read morecancel in 25 days if I wasn't happy. We had connectivity issues from the beginning, and after I requested service, the technician never showed up to his appointment. I have a screenshot of the customer service rep backing up the salesperson's promise, and Kirk, the supervisor, refused to honor TWO employee's promises when I called to cancel. He said that the promotion wasn't good in my county, the county in which they came to my door! They will charge the first month's bill, a disconnection fee of 94.79, and the equipment return fee of $50. GOOD RIDDANCE.

James came out and installed an outside hard wired line to my outdoor pool equipment. It works…read moregreat! No more crappy wireless connection that makes my OmniLogic crazy! Yay! Thank you!

I had a disappointing experience with this home theater installer. He arrived over 30 minutes late…read moreto the initial consultation with little communication, which wasn't a great first impression. After the visit, it took more than a week to receive an estimate. I also had a few follow-up questions, and each reply took several days, making the process feel slow and drawn out. Timeliness and communication are really important traits for me when planning a project like this, and unfortunately those were consistent issues here. Based on my experience, I wouldn't recommend.

Horrible customer service. Spiked my bill from $45 to $90 without prior authorization.read more

Poor internet connectivity - drops the connection consistently. Extremely difficult to cancel…read moreservices as well.

Jeremy did a great job mounting two televisions for me. He had great communication, reasonable…read morepricing, and I'm very happy with the final result of my TVs. I'd highly recommend him.

I highly recommend Jeremy and Derrick for their exceptional work on our XL TV installation in our…read moreman cave. Their team demonstrated professionalism, efficiency, courtesy, and competitive pricing for the work completed. Thank you!

Astound internet service was installed Feb 6, 2026. On Feb 26, 2026 they had to come out again due…read moreto an error message repeatedly saying "no internet". The the original installer apparently didn't complete the job and neglected a step. On March 30, 2026, I started receiving the same error message "no internet". This went on for 2 or 3 hours before internet service resumed without constant interruptions of no internet service. Yesterday April 8, 2026, at approximately 2:48pm I started receiving the same message "no internet". I rebooted, shut everything down and restarted. It worked for about 5 min before saying the same thing. So I called Astound and was told that I was going to need someone to come out because something was wrong AGAIN! I've only had Astound for 2 months and a technician has been required twice within that time frame. So everything I've heard about Astound appears to be true! Very Dissappointed!

I don't know how these people live with themselves. We're paying $500/month for 100 mbps service…read more No, that is NOT a typo: $500 for 100 mbps. When we try to cancel, they want nearly 10K in early terminal fees, and when they respond to your complaints with "get in touch; we'll have get you a better deal", they offer to up you to 500mbps for the same price, but only I'd you sign on for am additional three years of their insane costs. Just avoid them and their predatory pricing and go with Spectrum: you'll get faster service at greatly lower pricing and without the onerous contract.

Went in to have my screen protector replaced. The young lady working there was very kind and…read morehelpful. She took the time to clean my screen and very carefully added my new screen protector. This is a good first impression. Thanks!!

after waiting an hour to ask question on new phone I purchased week before no one could answer. all…read morenew people who were clueless definitely go elsewhere for help people are unfriendly and not knowledgeable very sad!!

Great job. Very helpful. I requested service at the last minute due to a cancellation from someone…read moreelse and he responded quickly and got the job done. Grateful !!

Today we had Tony come out & mount our 64inch Roku tv! I…read morereached out to him via Yelp. From the beginning this man and his company were patient with me , and my million questions. We set the date and the gentleman arrive @ 945am our appointment was set for 10am. He is very polite and professional! The work he did is amazing Tony knew exactly what I was looking for!

Switched from version to Astound and the WiFi was a night & day difference they're WiFi won't let…read moreyou down especially on gaming

I have been a loyal customer for many years. I wanted to speak to the Waco office only about my…read morepricing to upgrade to Premium. The Waco office always told me trybto talk to them direct they give the better pricing pkg. Today called twice. The first rep said the only way to speak to the Waco office is to drive there! The second time I called the 800. The rep said the "Waco office is in Egypt". I promise she said.this. I'm not driving over there. I just won't upgrade.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

Only option in Fredericksburg and I think that's the only reason there in business. Internet has…read moregone out countless times since being a customer. Tech support is good and comes out relatively quick, but billing and all Other aspects of customer service are bad. They "upgraded" me to a faster internet without my permission and upcharged me as well. They told me it was fixed 2 times already and I am still being charged for a service I didn't ask for. It's been 3 months of this. They've placed the difference of price on my future bill so hopefully it will be fixed in a month.

What we pay for is 200 MBS internet service. What we get,... is regular interruptions of service,…read moreslow service and constant excuses. No one ever offers a discount or refund. Lousy, LOUSY business!