1. Inside Story

    1. Inside Story

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    Fredericksburg, TX

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    Inside Story

    3.0 (2 reviews)
    Closed 7:30 am - 5:30 pm

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    Sunn Carpets Flooring America - Stylish Theatre Carpet with lighting

    Sunn Carpets Flooring America

    (26 reviews)

    So if I had done a review on the first install it 100% would have been 1 star. Apparently I had…read morereceived defective carpet, so it would pull out easily and also the carpet had a pattern stain that you could clearly see once vacuumed. It also had several gaps where the seams met. The installers assured me this was normal and that the seams would fade. I was shocked considering the price we paid for the carpet. Also, I asked a few experts in the area and they also agreed this was not correct at all. Well two weeks later and it honestly looked worse. So I called them back. They "fixed" the seams they said and left. I didn't have a chance to look before they left as I was on a work call. I checked shortly after and same deal. I ended up calling my project manager at Sunn and she came right out to check. Well lo and behold, she immediately could tell something was wrong even though the installers assured me twice that everything was ship shape. She had me send over a piece of the carpet to get tested by the vendor. That ended up being about a one month waiting period. The vendor got back to me and agreed that the carpet was defective and offered a full replacement at zero charge. They were extremely compassionate and empathetic, so it made me feel much better since the installers made me feel like I was going nuts. So we got the second install done on the carpet and it is MUCH better. There are still issues at a couple seams, so I am not 100% thrilled. But it did take care of the major issues we had. To be honest, I was pretty surprised the whole time that the GM or owner of Sunn carpet didn't follow up on this at all. The only thing that saved them from a one star review was their project manager to be honest. So I am so appreciative of her help in all of this. But I do think that better quality control would help this company a lot. Also, a follow-up after install to ensure customer satisfaction should be standard. But it is what it is. I would be a bit hesitant to use them for my next fooring project given the circumstances. But at least it wasn't left in the state of the first install. DM me if you would like the first or second install pics. If I posted the first install pics here I think it would severely hurt this business, so I refrained from that.

    Sunn Carpets performed exceptional results for our luxury vinyl flooring and stair carpet runners…read more Project management communication and time were right on schedule. We were quite satisfied with the quality of the work and clean up after the job. Our sales provided the information needed for us the make the best value solution.

    Peoples Signature Flooring

    Peoples Signature Flooring

    (123 reviews)

    Westlake Hills

    I spent nearly two years planning this flooring project, so by the time I contacted People's…read moreSignature Flooring, I had done a lot of research, collected countless ideas, and had plenty of questions. PSF was the third company I met with, and after my initial visit with Sam, I knew I had found the right one. Sam took the time to listen to what I wanted, patiently answered every question, and never made me feel rushed. We discussed my vision for transitioning from tile to wood flooring, and he immediately put me at ease by explaining it wouldn't be a problem. Even after the visit, I had more questions, especially about floor preparation and the contract language. Having a construction attorney in the family tends to make you read every word! Sam continued to answer my questions and worked with me on the contract until I was completely comfortable moving forward. Even though paying 50% upfront was difficult, I felt confident I had chosen the right company. That confidence was rewarded on installation day. Tony and his crew were outstanding. I want to give a special shoutout to Tony and Johnny whose attention to detail was exceptional. It was obvious they take tremendous pride in their work, and it shows in every room. The staircase, in particular, is a work of art. Tony also noticed the original stair trim wouldn't match the new baseboards and suggested replacing it. That extra attention to detail made all the difference. The new trim, along with the beautifully caulked and painted baseboards, gave the entire project a truly finished look. Everyone who visits comments on how beautiful the floors are, but they also notice the quality of the workmanship. That's the highest compliment I can give. Based on my experience, I highly recommend People's Signature Flooring to anyone looking for beautiful floors installed by people who genuinely care about doing the job right.

    Peoples Signature Flooring did an amazing job again! They put down wood like ceramic tile in my…read morehouse, matching the tile I had in my master and replacing the existing floor. I was happy to note it was the same great team that did the original work 5 years ago. They also replaced my carpet in two rooms in half a day. I'm very happy with the quality of the work and how well everything was cleaned up. They moved my furniture with care and worked around my schedule. I highly recommend People's Signature Flooring for any flooring needs.

    Inside Story - carpeting - Updated July 2026

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