I love this hotel and there's a sweet person behind the desk named Joy who is absolutely amazing…read moreand accommodating to finding you a room that suits your needs. I hope this hotel appreciates Joy as much as I do. Thank you for a wonderful stay.

I've only stayed at one Cambria hotel so far, and that's in White Plains. I like that the bedroom…read morearea is sort of separated. My favorite is the in-room microwave, real fridge (not a beverage chiller that doesn't stay cold), big desk, two TVs (although I never used them), and adjustable temperature settings. Shower pressure is great! The towels are not paper thin but not thick either. The ice machines in the hallways work. The entrance to the hotel lobby is easy, just take the elevator up. The access to guest rooms can be confusing but it's not, the elevators are separate and nearby. There are a lot of businesses close by such as a gym chain, retail stores, a grocery store, restaurants, a nice mall, and more. Super convenient! I've never driven in this area so I don't know how parking is. The WiFi is free. The staff is usually pretty nice and friendly. Overall, I always had good experiences staying at this hotel.

We stayed here over the holidays mainly because of its proximity to family, and location-wise it…read moredid the job. Being close to Wegmans was especially convenient. We didn't try the breakfast since it runs early (6:30-9am) and we were still jet-lagged, but I appreciated having the option. The room itself was the biggest downside. It felt old and overdue for an update. The bed was flimsy, the comforter had very little filling left (and what was there looked hardened), and I ended up sleeping without it and feeling cold most nights. The pillows were also surprisingly small. Having a kitchen and sitting area was helpful, but the lack of overhead lighting made the space harder to use. We were told housekeeping services happen every two days, but our room wasn't cleaned at all during the four nights we stayed. On top of that, the toilet handle broke on day two -- maintenance did come quickly to fix it, which I appreciated. We also ran out of toilet paper right before checkout, and there wasn't any extra in the room. The front desk staff were consistently kind and helpful, though they often seemed overwhelmed by other guests monopolizing their time. They handled it well, but I was secondhand stressed watching lines form. Noon checkout was a real plus. Overall, this stay was a mixed bag - convenient location and friendly staff, but the rooms and housekeeping fell significantly short.

I stayed at this property at the last minute during a sudden, treacherous snowstorm. The hotel sold…read moreout in 30 minutes, according to the front desk staff. The hotel was clean, and the room was comfortable, but what made my stay 5* was the front desk staff member, D'Asia. She kept a positive attitude despite long lines of stressed-out folks waiting for the check-in, a smoke alarm going off, and the front door repeatedly opening, sending freezing air to the lobby. I have a background in hospitality, and some folks are just made for the work. When I saw D'Asia the next morning, she was still smiling and friendly. She was helpful to me, and this made me a Hyatt fan. Great hire, Hyatt.

I stay at the Opus monthly for work, and it's truly become my home away from home. The hotel is…read morealways spotless, the atmosphere is welcoming, and the staff consistently goes above and beyond. A special thank you to Vanessa, who has become such a friendly and familiar face over the years. I LOVE it's seeing her at check-in after a long travel day. Little touches like that make all the difference. Highly recommend.

I was a member for months. Unfortunately, another company took over, everyone was let go, and the…read moreservices went downhill from there. I requested treatments at the desk, by phone and over email. They said they didn't know how to book them or perform them as all of the staff was new. I was paying $200 a month and more for products, treatments, and services. It is not worth it. While I was here almost daily, I saw other complaints and issues arise with other clients. Do not come here. I had been coming here for over 20 years. After their management changed, the location went downhill quickly. I go to another local spa that is much better. With all of the spas in the area, I recommend going to any of the other ones.

I have spent a lot of time in Sonesta in the past couple of years 2021-2024. I would stay over…read morewhile I was attending college; to do schoolwork for better concentration and relaxation, so I had first-hand experience with Sonesta before the remodeling. Let me tell you something, This Hotel has gone from a three-star hotel to a 4-star hotel, but I give them a five and nothing less. I am a proud travel pass member since 2015. They have done a fantastic job of remodeling. The rooms are FABULOUS, absolutely fabulous and comfortable. It is a luxury room with satisfying upgraded furniture. The bed, couch, chairs, picture, television, and bathroom exemplifying sophistication. Offering bedside reading and access to downloadable books to read. Charging outlets and the lighting sets a romantic tone. All you need to do is have them give you the romantic package and add wine to the list, they aim to please! They offer event space, a swimming pool, fitness center, self-parking as well as Valet parking, a market center with Starbucks, airport shuttle, laundry service, housekeeping, and in room dining. The remodeling has enhanced the bar experience and the dining experience. The restaurant, which is named Whisk, serves this spacious and huge Dine-In area, serving breakfast and dinner only. It is a totally different set-up from the past, and the food seems like it has improved but the service from the dining staff remains the same, friendly, personalized, professional, and pleasant. I had the buffet for about $27 plus. The food was hot, fresh, and delicious. I should not have gotten the buffet because of my diet, but I did well by eating one plate. Next time I will try A La Carte. I have visited the bar in the past and you can dine at the bar, the people at the bar at the best around. The go out of the way to talk to you and as many times as I have been there, they know me. The valet parking is serviced Metropolis; I paid $34 for about 18 hours and the staff are enthusiastic about parking your car. Pro tip- Have the buffet ordered as part of your stay. An area that needs attention- Housekeeping can use the mop a little more. The floor was a little dusty. All out I am so impressed and satisfied, if Sonesta is in the area that I am visiting, I am staying there... more reasons to .... Yelp more, Inspire more!

Went in middle of night Told front desk needed room it was…read morea emergency front desk person gave me names of other hotels and then finally she let me have a room

Easy check in and check out. Nice room, quiet, and very clean. Bathroom was on the small side, but…read morethere were only two of us. Booked the double queen room; bed was comfortable and room was fully stocked with all the necessities. Their free breakfast was available and 24 hour coffee/tea bar with snacks. Convenient location if you're visiting Sleepy Hollow or nearby places.

There is something about being in the mountains that rejuvenates the soul. I was impressed with the…read morequickness and efficiency of check in. The dining area is family friendly and spacious. My room was a corner unit next to the steps which was perfect. I was impressed by the staff friendliness and knowledge. Ms Donna was a great help with breakfast. My room was comfortable and adequate size for more than one person. I extended my stay and informed staff of needed items for my room. When I returned it had not been provided. I had to make my request known again and wait for said items. There is plenty of parking and located by the interstate.

Had a nice stay here. The rooms are gorgeous. I was really impressed. Even though I read the room…read moreis a suite online my brain wasn't really thinking about what the room was gonna look like so when I got in and it was more like a one bedroom apartment I was like wow this is nice worth the money for sure. The breakfast in the morning was really really good. My daughters loved the variety and we all enjoyed a waffle. I will say, though that our room, one closet door was broken in the bedroom. And when my daughter was in the bathroom, a rack came off the side. So they need to get some parts there fixed.

If something is needed or goes wrong, you will have a problem getting it resolved at this hotel. I…read moreleft some items in a room for a few hours after checkout and I couldn't get them back. Finally, got them back the next day. Desk staff is not trained and there was no manager on duty to speak with about the problem. The district manager, Kent, does not correspond with customers. Worst hotel customer that I ever experienced. I was on the verge of calling the police. Finally, go my stuff the following day, I will never stay at a Marriott again.

Recent experience - no customer service rep in charge. No one on property and no one to take care…read moreof anything that goes wrong. Breakfast not great

A beautifully restored building with equally impressive grounds. The Stanton House is a wonderful…read moreplace to stay, especially if you have guests visiting from out of town. Their general manager is among the nicest, most informative, and most hospitable people I've ever met.

A solid motel. The front desk was helpful when I asked to change rooms -- the first room smelled of…read moresmoke. Good for short stays when necessary, but I wish they packed in an extra towel in the bathroom; there's barely enough for two people to properly shower.

The employee in the night called another man so they where trying to open the door of my car and…read morewhen I walk out of the room the old man left the car, how he knows in what room I was.

I stayed at the motel with my young daughter on the night of June 28, 2025…read more I was in town for a friend's family event. When I told him that I had booked here, he was skeptical, and referenced some past negative history, including a yelp review from three years ago. I told him that the price was much better than some of the other chains in the area. I told him that many of the recent reviews that appeared on Expedia were quite favorable. The rooms apparently have all been recently redone. The pictures provided on the booking website made the room look both clean and modern. The reviews all referenced the cleanliness simplicity and economy of the motel. So despite my friend's misgivings, I kept the reservation. I figured I would arrive early and scope the place out to give myself enough time to make other arrangements if the room was not to my satisfaction. That is exactly what I did. The room looked exactly like the listings on the booking website. The sheets were pristine White and clean. The bathroom was perfectly clean. At night, after the return from my party, the facility parking lot was filled with decent late model vehicles. The facility was quiet. The beds were comfortable. I noticed there is a long bike trail that runs along a river behind the property and extends for miles. I had the opportunity to explore this path the next day. It was lovely. I also understand from my friend, that this motel was used as a scene in the movie the Irishman with Robert De Niro. Overall, I was quite pleased with my experience. For an economy motel, this facility does rate a 5. I was very pleased with.

I love the service here. It was great. They have a great security system which makes some people…read morefeel safer. Thank you for being a part of the community.

This place is horrible. Pictures online look nothing like this place in person The room was cold…read moreand dirty. My boyfriend found an open condom wrapper on the floor. Doors look molded. Had to change my room twice because the door didn't completely shut. They clearly don't value customers safety. Like others said this place is old and outdated. There was no heating at all. We froze the whole night. But it was late and we had no other options but to rest at this dump. The bathroom was dirty and doors looked molded and I only had one light working. The young lady that worked at the desk was very unhelpful and unprofessional. I had to beg her twice to supply wash clothes. Even those were old and dingy. We would never stay here ever again. I'd rather pay more money and be comfortable at a clean location than to stay here. Lol the property responded to my complaint on another site and thought being sarcastic was the way to go. Unprofessional staff and management.

Nov 20, 2022. The pics posted on this motel's website are not updated. Dirty carpet, cold room,…read moremold in bathroom, peeling paint in bathroom, fridge was overrun with ice and was unusable. See pics below. I would have been better off sleeping in my car.